CD drive reads CDs, but not DVDs

I have an early 2011 Macbook Pro 13. 2.3 GHz i5. I can no longer play DVDs. That goes for movie DVDs and DVDs with software. CDs will work just fine. Both music, data and software CDs. I have reset the SMC and couldn't find any more support. I'm thinking of replacing the whole Superdrive.

Try cleaning the lens first. Use a lens cleaning DVD or wrap a fine microfiber cloth (eyeglasses cloth) around a business card. Carefully insert it into the slot.
Ciao.

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My CD/DVD drive reads CDs but not DVDs

Hi All
I have a TSSTcorp CDDVDW TS-L633M DVD drive in my laptop and after about 6 months of use, the drive stopped reading/writing DVDs. It still reads CDs fine and occasionally will read a DVD (completely unprovoked and without warning...!) but is very temperamental and will randomly just stop reading a DVD. Often, the drive will eject and give an error message telling me to insert a disc. I'm not sure what to do.
I'm running Windows Vista 32-bit. I have tried running the Microsoft Fixit application, which recognises that the drive is failing to read DVDs but offers nothing more helpful than that and doesn't fix anything (despite its name...). I have been reading through a number of different forums and have found a range of advice: replacing the drive, uninstalling and reinstalling the drivers or editing the registry. What should I be doing to fix this problem? Naturally, I'd prefer not to have to replace the drive itself, but if that's the only way...
Thanks in advance!
Mangi
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View Solution.

The registry thing only works if the drive is completely AWOL from the system so that it does not appear as a drive in "My Computer"....not your issue. The DVD and the CD use different lasers and it is not uncommon for one to go bad and the other not. You can check the function of the DVD by trying to boot from a bootable DVD. If you cannot the drive is bad and needs to be replaced. If it works sometimes and not others it could just need a good cleaning with a DVD lens cleaner.

DVD drive reads CDs but not DVDs

My DVD drive, CDDVDW TS-L633R, will read CDs, both music and data e.g. Epsom installation disc, but it will not read DVDs, videos or data e.g. MS Office installation disc. I ran the CD/ DVD diagnosis software - http://support.microsoft.com/kb/314060/?wa=wsignin1.0 and the final message said that the disc (DVD) was not readable.

whatisthislife wrote:
My DVD drive, CDDVDW TS-L633R, will read CDs, both music and data e.g. Epsom installation disc, but it will not read DVDs, videos or data e.g. MS Office installation disc. I ran the CD/ DVD diagnosis software - http://support.microsoft.com/kb/314060/?wa=wsignin1.0 and the final message said that the disc (DVD) was not readable.
Means most likely the laser DVD is dead and the drive needs to be replaced.
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Satellite A50-109: Drive handles CDs but not DVDs

Hi
I'm writing from turkiye.
I've a problem about dvd rom. My dvd-rom can open CD but not open DVD.
What can be problem? Can you help me please?
Thank you from now..

Sorry but your posting does not give us enough info for better problem understanding. Which DVDs you mean? Are you writing about original DVD movies or some self created movies, copies or what?
Please test it with different content (movies, saved files and so on) and let us know what happen exactly.

Reads CDs, but not DVDs

I just bought iLife '09 for my iMac G5. When I went to put the disc in, it sat in the computer, spinning for a few minutes, until it spit it out. I tried putting in DVD movies too, and it did the same thing, but it always recognizes CD's and blank CD's. What can I do to install my new program?

Try the follow, since the drive seems to be working to some extent.
Go to System Preferences +CDs & DVDs+ pane. Change something. In this case, a good one may be +When you insert a video DVD+; change it to Ignore. Then insert a movie DVD and note if it mounts but is otherwise ignored. As long as it is not ejected, you may have fixed the issue. You can set it back to *Open DVD Player* or whatever you want, and it should perform that action. Hopefully, it will also now mount the data DVD with iLife.
Please post back, if that does not help.

DVD Drive issues, plays CDs but not DVD data or regular - Satellite (unknown series type)

I tried to update the firmware but ran into some strange issues. First of all according to google, the drive is manufactured by Panasonic. Toshiba doesn't make their own drives? For this reason I wonder if it is improperly detecting the drive make/model.
Anyways I downloaded the firmware update for it, version 1.03. It is a MAT**bleep**A UJDA760 (going from memory, model may be slightly diff like UDJA). When I run the firmware update it doesn't detect the drive at all and says it is for a THINKPAD?? Weird...
Also, if you have a link to a guide for removing this drive I would appreciate it. I want to verify that windows is detecting the model/maker correctly. It is not one of the simple hotswap types, it looks like I have to remove at least the entire bottom of the laptop.
I am working on this for a client, I do tech repair on craigslist but my laptop hardware expertise is limited most of my experience is with desktops.

joe7dust wrote:
I tried to update the firmware but ran into some strange issues. First of all according to google, the drive is manufactured by Panasonic. Toshiba doesn't make their own drives? For this reason I wonder if it is improperly detecting the drive make/model.
Anyways I downloaded the firmware update for it, version 1.03. It is a MAT**bleep**A UJDA760 (going from memory, model may be slightly diff like UDJA). When I run the firmware update it doesn't detect the drive at all and says it is for a THINKPAD?? Weird...
Also, if you have a link to a guide for removing this drive I would appreciate it. I want to verify that windows is detecting the model/maker correctly. It is not one of the simple hotswap types, it looks like I have to remove at least the entire bottom of the laptop.
I am working on this for a client, I do tech repair on craigslist but my laptop hardware expertise is limited most of my experience is with desktops.
Typically if the optical drive can read CDs but not DVDs (or vice versa), there has been a hardware failure of the DVD or CD circuitry. Drivers/firmware aren't going to solve the problem, only replacement of the drive.
Find the correct drive at http://www.sparepartswarehouse.com/
Find unofficial disassembly instructions at http://www.irisvista.com/

USB super drive for a MacPro retina. It recognizes CDs but not DVDs.

I bought a new USB super drive for a MacPro retina. It recognizes CDs but not DVDs. I am in region 1 and my DVDs are all region 1. This is the second drive so the problem seems to be in the computer. The problem is the same with battery power or AC adaptor. I downloaded Adobe flash before I bought the USD super drive. Could this be the problem? Any suggestions? Thanks.

MBP refers to Macbook Pro
Do the DVD spit out right away? (indicates a bad loader mech)
OR do the DVD spit out after several seconds (indicates a dirty laser diode lens) ?

Superdrive plays cds but not dvds

My mini plays cds but not dvds. Wouldn't this indicate a software, not hardware problem?

Jeffrey Tashman wrote:
Wouldn't this indicate a software, not hardware problem?
Not necessarily, the drive uses a different laser to read DVDs.
1. Reset your Mac's PRAM > Resetting your Mac's PRAM
2. Clean the drive with a DVD lens cleaner?
Example > Amazon.com: Memtek 32020029479 CD and DVD Lens Cleaning Kit: Electronics

Can burn CDs but not DVDs

My CD/DVD drive worked fine until 3 weeks ago. I tried to burn home movies to DVD using Nero and it stopped burning. I restored my computer to factory condition and reinstalled Nero. No help. I bought a newer version of Nero and switched from Sony DVDs to Verbatim. No help. Then I discovered that I can send files to my Drive E: and burn CDs but not DVDs.
I downloaded all the Microsoft updates. I have recovery discs but that is a lot of work all over again when I'm not even sure it will help. I have 2 external drives where I keep my files and backup but I would still need to setup email and reinstall my programs.
I was about ready to buy a new drive for the computer when I saw on the internet that other people have this problem too. I would really rather get the drive I have working.

Hi,
Sounds like hardware problem, not software. Please clean the lens first, please try:
https://www.youtube.com/watch?v=fzpHtTU1S7U
Regards.
BH
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Cddvdw ts-l633 reading cd but not dvd

after hard drive crash, installed new hard drive. Installed windows 7 home premium. HP cddvdw ts-l633n disk drive will read a cd but not a dvd rw

Optical drives fail that way. There are multiple lasers for multiple functions and one laser can go bad while the others still work. Other than changing the drive, about all you can do is try a DVD laser lens cleaner disk and see if maybe it is just dirt on the lens. If you want to install a replacement drive it is very easy and not very expensive. Post back and we can find the instructions and a good drive at a good price.

My disk drive reads CDs, but it won't read DVDs anymore.

I have a 21'' mac desktop computer that is in great condition. Recently, the disk drive stopped reading DVDs. When I put the disk in, it spins around for a while before it automatically ejects. CDs still work perfectly fine, both buring and reading. It is just DVDs that get spit out. I have tried many different DVDs, both commercial and burned ones I have. Niether work. I believe they have all been NTSC DVDs (I don't think I have any PAL), and I am running Leopard I think. Any help would be appreciatted.

There is no Mountain Lion DVD. You purchase and download it via the App Store. You must be running 10.6.8 or later. Before you download see this:
Make Your Own Mountain/Lion Installer
1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/
    Lion application. After Mountain/Lion downloads DO NOT click on the Install button.
    Go to your Applications folder and make a copy of the Mountain/Lion installer. Move
    the copy into your Downloads folder. Now you can click on the Install button. You
    must do this because the installer deletes itself automatically when it finishes
    installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
a. Open Disk Utility in your Utilities folder.
b. After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left
      side list. Click on the Partition tab in the DU main window.
c. Under the Volume Scheme heading set the number of partitions from the drop down menu to one.
      Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the
      partition scheme to GUID then click on the OK button. Click on the Partition button and wait until
      the process has completed.
d. Select the volume you just created (this is the sub-entry under the drive entry) from the left side
      list. Click on the Erase tab in the DU main window.
e. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the
      button for Zero Data and click on OK to return to the Erase window.
f. Click on the Erase button. The format process can take up to an hour depending upon the flash
     drive size.
3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
a. Double-click on the InstallESD.dmg file to mount it on your Desktop.
b. Open Disk Utility.
c. Select the USB flash drive from the left side list.
d. Click on the Restore tab in the DU main window.
e. Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
f. Drag the mounted disc icon from the Desktop into the Source entry field.
g. Double-check you got it right, then click on the Restore button.
When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
Note: The term Mountain/Lion used above means Lion or Mountain Lion.
As an alternative to the above (you still have to do your own download of Lion/Mountain Lion) you can try using Lion DiskMaker 2.0 that automates the process of Steps 2 through 4.

C655D-S5041 Will Play CDs But Not DVDs

I'm running Win7x 64bit Home Premium, the CD/DVD drive is a TSScorp TS-L633Y ATA. It plays CDs just fine, but when I load a DVD, it spins a bit and / or does nothing. I've tried Windows Media Player / Classic and VLC, but it won't play DVDs. I checked the CD/DVD driver via my device manager, it is recognized (no yellow exclamation icons) and it says that the driver (6.1.7601.17514) is up today, even though it is dated 6/21/06. I have tried uninstalling / reinstalling the device, but I always get the same driver coming back. I checked the Toshiba website to see if there were any specific CD/DVD drivers that I could update to, but there doesn't appear to be anything else. I typically watch DVDs via home player, not my computer, but this is annoying. If anyone has worked through this issue, I'd sure like to hear from you. My laptop has been rock solid otherwise, but this is really making me crazy...(!). Thanks! -

Just as a follow-up to anyone else having this problem, I ended up going to https://tsstodd.com/eng/firmware/faq/ and running the firmware LiveUpdate utility. It worked. I can play CDs / DVDs without any problems now(!).

Slow to import CDs but not DVDs

Hi,
My Intel 20" 2.16Ghz is having trouble importing Cds at the normal speed.
For eg: a cd with 670mb of info took 19 mins to import. Dvds take very little time to import.
I called apple support: we reset the P ram etc. Booted into safe mode with all the peripherals unplugged, emptied the cache in my user account. Nothing helped.
The burner is a Pioneer DVR-K06. So I'm turning to the apple user community, if anybody can sort out this problem for me.
I will add, that on occasion the first import of a cd with take the "normal" amount of time. With subsequent ones taking forever. But this is not always the case.
Anybody with any ideas?
thanks Andrew.

Spoke to Apple Care and it turned out the burner was about to die. It was replaced under warranty, just before it ran out.

Blu Ray CD/DVD+/-/RW Will burn CDs but not DVDs

To whom it may concern:
I just purchased a pavillion dv7T laptop no more than 5 days ago and it will not burn DVDs. I've been able to burn CDs without a problem, both music and date. I've been able to play CDs, DVDs and Blu-ray discs without a problem. I've also been able to copy/rip DVDs on to my hard drive. However, when i try to burn DVDs it keeps giving me a failed/error message with both Windows Media and the Cyberlink software that came with the computer.
Does anyone know what the problem could be? I've talked to customer service (who's located in the middle east) twice and they've yet to help me fix the problem.

Try a different brand of media and if you are trying to burn DVD -R try +R or vice versa. Slow down the burn speed a notch. Make sure all other programs are closed before you try to burn.

IMac plays commercial DVD/CDs, but not DVD-Rs

My iMac has been exuding random acts of weirdness over the last couple of months.
Today I find that my Superdrive won't accept DVD-Rs, blank or otherwise. Yes, I have the Matshita UJ-846 and I tried the usual fixes (safeboot, reset PRAM, changed DVD/CD settings to ignore, reset PMU, ran the diagnostic cd and even repaired the HD permissions.)
Anyone got any ideas?

I don't think this has anything to do with brand. I could see a few disks not working, but dozens?
But to test your theory I tried some movies burned on Fujifilm and Maxell DVD-Rs and none of them worked.

CD drive reads CDs, but not DVDs

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