CD drive won't recognize C3 Uprgrade disk...

This is the 2nd disk I've received from Adobe. The first acted the same way and Tech. help determined it was a bad disk.
I'm running Windows XP Professional Version 2002 Service Pack 2.
I currently have Illustrator 10 operating on this system and recently purchased the CS3 upgrade.
I place the CS3 disk into the cd drive, it looks like it's being read but then nothing comes up on screen, no auto start.
If i try to click on my cd drive and view the files, I keep getting the message "Insert disk in cd drive". Every way i have tried to read the cd has failed.
This is why i spent 1/2 hr on the phone, with a tech person i could barely understand, and had a 2nd disk sent to me. Same results.
Can anyone help? I really need ot get this upgrade loaded and working!
Thanks,
Patrick

My apologies... it's been a while since I installed or looked at the sysreqs.
It would appear you need a DVD drive. The discs were probably fine, you just didn't have the equipment to read them. If it really is this, that tech support person should be fired.

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