CD/DVD completely disappears after Windows XP updates

I had this happen twice now, on my 3 year old Toshiba Satellite P35-s605.
The internal CD/DVD drive works fine, then all of a sudden, it completely disappears from the system. Discs do not play, and the drive does not show up in Explorer.
Likewise, it's the same with my external USB CD/DVD drive; it works fine, then it no longer shows up even though the USB "boing" indicates that the computer reads that a device has been connected.
The last time it happened, I reinstalled the original recovery disk. That seemed to correct the problem. It disappeared again after a Windows XP update (I have not yet added any software besides the OS).
Has anyone had this problem, and has anyone solved it?

Satellite P35-S605
The last time it happened, I reinstalled the original recovery disk. That seemed to correct the problem. It disappeared again after a Windows XP update (I have not yet added any software besides the OS).
I have never heard of a Windows Update causing that sort of problem. It sounds like hardware.
Have you ever tried this fix?
CD / DVD drive missing from 'My Computer' (Windows Explorer)
-Jerry

Similar Messages

Black screen after windows auto update

New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
In safe mode I restored to pre auto update date; manually installed all Windows updates; worked fine until NEXT auto update, same problem.
Graphics Card: Stock Intel HD Graphics
Monitor: Generic PnP
Why would it be fine with the manual update and not after auto update?
I do not have an external monitor to attach this laptop for diagnosis. I have run windows partition checks and hard drive partition checks with no issues to resolve.
I did get an error message once when running a diagnosis (can't remember which) : Windows Update Error 0x80070490
No real luck finding anyway for me (the average Joe) to resolve this issue.
If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

InDesign CS6 crashes at startup after windows 7 update

InDesign crashes at startup after windows 7 update: Faulting module path: C:\Windows\system32\MSVCR100.dll (Microsoft Visual C runtime and update KB2538243 and KB2565063)
Reinstalling did not help
Also Adobe Encore CS6 seems to be affected

I looked at the recovery files in:
C:\Users\MyName\AppData\Local\Adobe\InDesign\Version 8.0\en_US\Caches\InDesign
I deleted all the files and Indesign started up fine. feeling good I closed Indesign and restarted.
Indesign Crashed again.
Deleted all files again and reloaded.
I went to "Edit:Preferences:File Handling:Document Recovery Data" to:
G:\Adobe\Indesign\Cache\Recovery
Interestingly, the Indesign application recovery files still reside in the user directory above. But the document recovery data moves to the G drive above.
There is no clear reason why Indesign quit loading today. It worked fine since initial installation last year. But separating the document recovery data from the application recovery data seems to fix the problem for now.

Firefox does not open after Windows 7 updates

After Windows 7 updates installed, Firefox 4.0.1 refuses to start. I click on the shortcut, the hourglass (blue circle in Windows 7) pops up for a couple of seconds, then it goes away, and no Firefox.
Chrome and IE work fine.
I have followed the tips on the "Firefox won't start" pages.
In Task Manager, there is a 4,796k Firefox process, which I then end. If I attempt to start Firefox multiple times, I get different processes in Task Manager, of different sizes.
I removed and re-installed Firefox 4.0.1. It made no difference. I even chose to have it delete all my customizations. No luck.
I cannot start Firefox in Safe Mode. When I try, the same thing happens (hourglass, then nothing)
I cannot start the Profile Manager. I created a new user in Windows, logged in as that user, and tried starting Firefox, but the same thing happened. This leads me to believe that it is not a profile issue.
I do not get a crash report.
Thank you for your help!

Which Windows 7 updates were installed? Were these rated as "Critical"?
Microsoft usually releases updates on 'Patch Tuesday' which always takes place on the second Tuesday of the month. That won't take place for another two weeks yet. I'm not aware of any out-of-band updates.

Missing CD/ DVD driver! After downloading software updates.

Today after downloading recommended software updates to my g5 imac, when i went to put a cd into it it wouldnt go in and upon checking my hardware overview my cd/dvd driver has completely disappeared like it was never there!! Dont want to re install operating system and lose all my itunes and photos etc? Anyone had the same trouble today? What shall i do? can i download a driver? urgh help me please!!

"upon checking my hardware overview my _*cd/dvd driver*_ has completely disappeared like it was never there!!"
I have checked every section in the Hardware overview & I cannot find any mention of "drivers," CD/DVD or otherwise.
Which "model" & "generation" G5 iMac do you have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
You can have this info displayed on the bottom of every post by going to 'My Settings' which is located in the column on the right under your name, and filling in the information asked for.
Thank you
"Dont want to re install operating system and lose all my itunes and photos etc? "
Not if you just do an Archive & Install.
http://docs.info.apple.com/article.html?artnum=301270 Scroll down to "Archive and Install”
IMPORTANT: Make sure you select "preserve user preferences and data" when you performed the A&I.

Compaq Presario CQ62 DVD not working after Windows 7 automatic install of upgrades

The DVD in my Compaq CQ62 stopped working after Windows 7 automatically installed updates. The driver seems to be corrupted. When I open Device Manager, the DVD comes up as hp DVD RW AD-7701H SATA CdRom Device and the device status displays...A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).. There are two drivers installed--cdrom.sys from Microsoft, File Version 6.1.7600.16385(win7_rtm.090713-1255) and PxHlpa64.sys File Version 2.03.32a from Sonic Solutions. If anyone knows the link to download the new driver or how to resolve this problem please let me know.

We are not sure what might have caused this issue. You may try removing the affected filter drivers and check. This has helped few.
To do this, follow these steps:
1. Click Start , type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.
Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs.
See which Windows updates are installed
http://windows.microsoft.com/en-US/windows7/See-which-Windows-updates-are-installed

Loose FP connection after Windows XP update

After completing Windows XP update, I always loose the connection to the FP-2000. I've had this problem several times and it always happened after windoews update completed.
To reconnect to the FP-2000, I've tried all thinkable things: restarting Ethernet Card, other driver, changing parameters, restarting XP, restarting FP-2000 and and and. But there is only one solution: Turn off the whole test system (PC, PXI with MXI, FP-2000, Hub...) for at least 4 hours, then it will work again. I know it sounds strange, but that's how it is!
Does anybody know similar problems? Is there an other solution than waiting 4 hours after each update?
Thanks for answering
Sparti

I have searched all available resources but I couldn't find any hints about a behavior like that. All PCs in our office have the automatic Windows update option enabled but no one has ever experienced a behavior like that so it's a bit hard for me to suggest a reasonable solution.
Here are some general ideas:
Is the Windows firewall activated (but if this was the case why should the issue be resolved after 4 hours???)?
Please check you PC's IP-configuration after the Windows update. Maybe the IP address got lost and for some reason your DHCP server reassigns a new one with a delay of several hours. If this was the case all network communication should be lost after the Windows update.
Try to reconfigure your IP settings in a command window with "ipconfig /renew".
Does the problem occurr with another PC, too?
I hope this gives you at least some ideas.
Best regards,
Jochen Klier
National Instruments Germany

Touchscreen not working after windows 10 update.

Hello,I own an HP-Pavillion 15-n287cl touchscreen laptop. I updated my operating system today to windows 10, but after finishing the update my touchscreen dosen't seem to work. In fact it is not even reognized under the human interfaces tab in the device manager. I have tried intaling the HP drivers from the support assistant and the website but it still dosen't work. Any help on this would be much appreciated. regards.

It is not quite so simple.Windows 8.1 and Windows 10 do have native suport for touchscreens. There is the consideration that Windows 10 is a brand new OS. It has only been available to the general public for a single day. I am upgrading my current HP loaner HP Omen to Windows 10 Pro as I type this. I will know if the touchscreen works when it is complete. I am sure you don't completely rely on the touchscreen for input to the operating system. I only use the touchscreen once in agreat while if I even think about it. Wait for a few days and keep on trying the Windows update option. It will take some patience on your part. edit: The Windows 10 Pro update is complete. The touchscreen is still working just as it did before.

After Windows 7 update DRVLOAD.EXE error

Hello,
I have a problem. After an automatic update from the Microsoft site is my Windows 7 Home Premium not running anymore. At startup the following appaers: the error x: \ windows \ system32 \ drvload.exe and will not start up. I can not bring him to an old system date and the system doesn`t restart and the only solution is a reinstall.
Did this and it works well he gets back within 81 updates and the problem occurs again. For the second time and reinstall the updates a bluescreen with irq problem. Now back to old date for updates again just works. At close, he installed the updates and restart the laptop again nothing works and the fault appers again.
Now I installed him again and update SP1 manually. He starts normal up and after doing 41 updates the same happened.
I will be a rather desperate and do not know what to do. I really hope that someone can help me here.
Rayman76

Hello,
it is an Toshiba Satellite C650-15J.
I did the recovery with the standard Toshiba disk rescue. On the recovery mode(F10). The operating system is Windows 7 Home Premium 64-Bit.
I really dont know what to do. On my other laptop i have no problems.
So i hope that anyone can help me
rayman76

T61 no sound after Windows (Vista) update (?)

I have purchased a T61 in December 2007. The sound has always been low and now i have no sound at all. I cannot hear files locally or on the Net -- or any of the computer sounds.
i realize now that it has happened after a Windows (Vista) update. I have done every step but 6.
I have Speakers (SoundMax Integrated Digital HD Audio). The sound keeps defaulting to to Line 2 Muv Enum (Virtual Cable).
http://support.microsoft.com/kb/948481
>> Update -- perhaps this will help someone else. After doing steps 1-5 (at support link), I redid step #3 and now it's working.
Message Edited by Suntea on 06-27-2008 12:50 PM

I have purchased a T61 in December 2007. The sound has always been low and now i have no sound at all. I cannot hear files locally or on the Net -- or any of the computer sounds.
i realize now that it has happened after a Windows (Vista) update. I have done every step but 6.
I have Speakers (SoundMax Integrated Digital HD Audio). The sound keeps defaulting to to Line 2 Muv Enum (Virtual Cable).
http://support.microsoft.com/kb/948481
>> Update -- perhaps this will help someone else. After doing steps 1-5 (at support link), I redid step #3 and now it's working.
Message Edited by Suntea on 06-27-2008 12:50 PM

My Fast Dial page disappeared after latest Firefox update- how do I get it back?

After updating to Firefox 7.0.1 my Fast Dial homepage disappeared. I have updated Fast Dial to the latest version which is supposed to work with Firefox 7.0, but the Fast Dial homepage is gone, and I have not been able to restore it. How do I get Fast Dial back?

see https://support.mozilla.com/questions/885622

Firefox 13.0.1 (Win7 ) crashes after Windows defender update applied

Windows 7 SP1
Firefox 13.0.1
Upgraded to FF 13.0.1 with no problems encountered. The next day I restarted the system and installed the Windows Defender definition update released on 6/15 (11.27.2061.0 - KB915597) via Windows Update. After applying the update FF crashed immediately upon starting several times. I rebooted the system - no change. I then applied the restore point created just before the Defender update was applied, rebooted, and was able to start FF normally.
Here's the crash info from one of the crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 13.0.1.4548
Application Timestamp: 4fda6075
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b60
Exception Code: c0000005
Exception Offset: 00062245
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Does it help if you create a new profile or uninstall and reinstall Firefox?
If you reinstall Firefox then be sure to remove the Firefox program folder to remove possibly left over files in it.
You can try to create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes

Badge icon disappears after 2.0 Update

After installing the Podcasts 2.0 update I noticed that the badge icon for the number of unread podcasts had disappeared. I am an experienced iPhone user and went through the normal trouble shooting steps of syncing, uninstalling an reinstalling, but the bange icon always disappears after applicaton of the Podcasts 2.0 update.
Has anybody elso noticed this behavior?

yeah an option would be good.
i'm still not sure myself whether this is intentional or a bug. especially as if you go in to the app and mark a podcast episode as played then go back to the full episode list again and then go back and mark the same one again as unplayed, then exit the app, it then shows that change on the badge app icon count, which as it's not a recent download but just recently marked as unplayed does seem a little buggy to me.

Pictures in Scrolling Applet disappeared after Java 10 update.

My home page on my website; [http://mrpitbull.com] has a scrolling applet
that contains several pictures. After a Java update (10) a few months back, the
pictures disappeared. Any computer that has not had the update, the pictures
still appear. I rolled back the update on my system to 9 and got the pictures
back. I figured that whatever problem I was experiencing, others would too,
and a fix would be forthcoming. After a number of months, it is time to
seek some help. Hopefully, someone is familiar with the issue and has a
solution. Thanks! [http://mrpitbull.com/]

Gimbal2,
What would you call the scrolling text area on my home page that I am referring to? How could I better explain my problem? Is there a better or more targeted forum I should be in? Thanks.

Certain keys not working on Equium A200-196 after Windows 7 update

Hi all, I've just upgrade my partner's laptop (a Toshiba Equium A200-196) to Windows 7 after initially installing Windows XP on it (it came with Vista).
After the XP update, I noticed certain keys weren't working. I can't remember the process I used to fix the issue, but fix it I did, and they were all soon working perfectly. So it was a software issue, rather than hardware. I think it may have had something to do with the FN key - but I can't be sure.
Now I've just upgraded the same machine and I have exactly the same problem. The keys that don't work are Backspace, W, P, F, H, K and L.
Can anyone help please? I've tried reinstalling Win7 and the problem is still there.
Many thanks,
Andy

>The keys that don't work are Backspace, W, P, F, H, K and L.
These keys have nothing to do with the missing software.
Indeed, the function key (FN key) needs an installation of particular Toshiba utility / software to get it working but the Backspace, W, P, F, H, K and L keys are common keyboard keys which dont needs any special software.
Therefore I think the issue is hardware related: simple keyboard malfunction.
I guess all these keys would work properly if you connect and use external USB keyboard.

CD/DVD completely disappears after Windows XP updates

Similar Messages

Maybe you are looking for