Cd/dvd drive gets stuck

Hi,
I have had this recurring problem for two years. My CD/DVD drive will not spit out certain CDs DVDs. They get stuck when I try to eject; then they start running again. They always eventually come out, but it is extremely irritating. I've taken it to the Apple store, but they told me that it is a flawed disc. Anyone else have this problem and does anyone know how I can manually eject discs when this occurs next?
Thanks.

nother help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type cd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Make sure the DVDs are not dirty, smudged and/or scratched.
http://docs.info.apple.com/article.html?artnum=50448 How to Handle and Clean CD and DVD Discs
Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs.

Similar Messages

My dvd drive is stuck, can´t update from 10.5.8 ,what to do?

Hi!
I cant get out an old dvd (it`s stuck in the drive) is there a way to update from 10.5.8 whitout a working dvd player ?
thanks /mac

Have you tried all manner of getting the old DVD out?
Check out the post below that may have a method you have not tried yet..
https://discussions.apple.com/thread/2509053?start=0&tstart=0

CDs/DVDs always get stuck in new iMac

I just bought the 24 inch iMac from the apple store a month ago. Why is it that most of the Cds/DVDs get stuck in the drive and I have to use the support "paperclip" method to get them out? A computer that costs this much shouldn't have such a fundamental problem - anyone else have this issue?
iMac6 Intel Core 2 Duo Mac OS X (10.4.9)
iMac6 Intel Core 2 Duo Mac OS X (10.4.9)

Welcome to Apple Discussions!
http://docs.info.apple.com/article.html?artnum=58641 explains why this may happen.
If none of the disks you are using have anything written on their label side, or any sticky labels, and fit the required size shape, and thickness, then I'd take it to the shop. The paperclip method was retired several years ago. You may have damaged your drive if you used a paperclip.

Optical Drive Gets Stuck On Metal Door

Hey Folks!,
My only discontent with my G5 is that my optical died way too early. So, I put in a new Samsung super drive today and it seems that things are responding correctly however, the plastic tray keeps running into the back of my metal door. Of course, the result is that both the tray and the door get stuck halfway, thus impeding my DVD tray from opening. does anyone know what I can do to fix this problem? Always appreciated.
reuven

Hi-
First, did you take the bezel off the tray? The tray front needs to be bare, or things hang up.
If you did that, then the stand off screws may be the wrong ones. There are two versions of screws, each for different drive makes.
Phillips head screws are for Sony drives, and the hex head screws are for Pioneer and Toshiba.
Which screw would be correct for the Samsung, though, I'm not sure. Comparing the old drive to the bew drive will tell you if you need to go up, or down.
Some people with the wrong standoffs have reported getting by with slightly loosening the standoff to raise the drive.

Solid State Drive = Gets stuck

Hello,
I recently bought Intel's 520 Series Solid State Drive. I swapped my hard drive with the SSD, booted on a Snow Leopard disk. Opened Disk Utility, formatted my drive (Mac OS Extended Journaled) and installed Snow Leopard. After I installed the applications I needed, I finally upgraded to OS X Lion. But now I can't browse the net, work on applications or do any other task without getting a beach ball every 2 - 3 minutes. My MacBook Pro gets stuck a lot for some reason. (I never had this issue with my older hard drive)
I have the latest version of OS X Lion, but no firmware update was available for my SSD. I have an early 2011 MacBook Pro.
Does anyone have any suggestions on how this can be fixed?
Thanks.

What model MBP do you have? Older systems don't handle SSDs as well as newer system. Especially systems that don't do the 6GB SATA interface, which is what the Intel 520 series is. Although they state the drive interface is baclwards compatible that does always mean it will work correctly on older systems that only do SATA 1 transfers, 1.5GB.
You could try a Clean Fresh install of Lion without first installing SL. That may or may not work.
Just boot to the recovery HD partition and erase the Macintosh HD partition then re-download and install Lion.

DVD Player gets stuck on some discs

I'm not sure how to solve this, right now I'm just watching the DVDs on the TV (no problems on the TV)
Some discs in a few Star Trek series I bought do not work on the computer. When I put them in, they start in the middle of the disc and play. The rotating rainbow wait cursor is active the whole time. I can't do anything with the DVD -- I can't stop, pause, menu, etc. The only way to stop is force quit.
I've tried verifying and repairing permissions.
I think it has something to do with the fact that DVDs save the last played location so that when you put them in the computer they start from that point, and it's stuck there. But these were brand new, unopened packages and I know nothing about how these DVDs are made.
I've tried letting it play to the end but once it gets there it starts from the beginning again or just goes black and I still can't do anything. It's the most recent version of DVD player that I'm using.

Welcome to Apple Discussions!
Usually you get a dialog asking if you want to resume from where you started off, or play from the beginning if it was played on the machine before. If you aren't, it might be hiding behind your player window. Try to reduce its size to see if it is hiding. If you've never played those discs on your computer before from any other vendor, and this a machine you bought from Apple, dust might have gotten on the lense in the drive to cause this problem. Take it in for service in that event.

Imac / spinning ball hard drive gets stuck

Hi there,
I have an i-mac g-3, but up-graded it to mac osx 10.3 (and all the apple updates)
It now seems very, very slow.
1) It often gets into a right pickle, for no reason, and the ball just sits there spinning- the only solution is a cold (mains off) restart - it wont respond to anythng else, just spinns the ball.
2) it often sends the hard drive winding and realy gurgling away (not just free spinning) like its read/writing the hard drive - a LOT!
This then brings my mac to an almost go-slow, or just freezes me out with the spinning all again (see above)
these seem to be happening with frightning regularity now, but often without provocation (ie not even during a download, sometimes when its just sat there??)
any thoughts,, thanks,,

Hi,
One thing that's not mentioned in Ferd II's links are the possiblity of bad blocks on your hard drive. They might develop over time, and can cause symptoms like what you're mentioning. To see if the problem might be bad blocks, you can open the Console application from your Utilites folder and look in the system.log.
You're looking for messages from the kernal that mention "I/O error" as the problem. The error will be on a line with a date and time, computer name, and then this:
kernel[0]: disk0s9: I/O errorThe numbers in the disk0s9 might be different, in particular the last one might not be "9".
If you do have these errors, you'll probably want to back up all your information right away, as it's a sign the drive might be failing.
You can use a program like TechTool Pro to do a surface scan and see for sure if there are any bad blocks. If there aren't many, they can be remapped by erasing the drive using the "Write Zeros" option in the Disk Utility. If there are too many, the drive can't remap them and will need to be replaced.
One final thing: just because the S.M.A.R.T. status is "Verified" doesn't mean there might not be a problem with the drive. On the other hand, if it says "About to Fail", believe it, and make sure you have a good backup of your data.
charlie

IDVD problem burning and multiplexing - gets stuck but ejects the DVD and the DVD doesn't play

I am having trouble burning DVDs. Everything seems to be working fine during the iDVD project creation. I can watch the movie and select scenes within iDVD. Then, when I go to burn the DVD, it gets stuck at the burning/multiplexing stage - the wheel just keeps spinning and says there is about a minute left. Yet it ejects the DVD and the DVD won't play when inserted into a DVD player. It will show the intro and the scene selection pages but when you click on one of the scenes, it gets stuck and doesn't play. I have already uninstalled and reinstalled iDVD. The problem persists. It seems like the burner itself is the problem. What can I do to fix it? I have Mac OS X Version 10.6.8 with a 2.8 GHzintel Core 2 Duo and iDVD version 7.0.4.

Hi
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev.
(Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

DVD plays well on some machines, gets stuck on others

Made a 20-minute DVD, having done all my editing, etc. in iMovie and exported to iDVD5. Once burned, tested it on my iMac and it worked fine. Also worked fine in a friend's stand-alone DVD player.
But some users since have this problem: the DVD plays well for a few minutes, but gets "stuck" after a while, and ultimately freezes. And it's not the same "stuck" point for each user (if that was the case, I would think the physical disk had a problem.) It's different points for different people that it seems to get "stuck" and freezes.
In one case, user took "stuck" disk out of stand-alone DVD player and watched it in their laptop (PC) and all went well.
Any hints as to why the DVD is getting stuck on some DVD players?
iMac G4 Mac OS X (10.4.4
Mac OS X (10.3.8)

Probably a "bad" burn, the result of a DVD-R that some players don't like.
Try these things:
1) another brand of DVD-R (I Like Verbatim)
2) Burn at a slower speed. To do this with iDVD you have to "save as disk image" and then burn the image with Disk Utility (DU) or Toast. For some reason, I can't always choose slower burning speeds with DU, not sure why.
John

Superdrive and itunes getting stuck

Hello. I know lots of people have problems with the super drive getting stuck.
My drive gets stuck sometimes when loading music or audiobooks. When it gets stuck on a song, i-tunes freezes up and the drive keeps repeating the same pattern trying to read the disc. It won't eject unless I force quit i-tunes. Sometimes then it will quit running and I can eject the disc, other times I have to restart the computer to get it to eject. Is there anyway to get it to just skip a bad spot instead of getting stuck.
Sometimes this also happens while watching a DVD. Then the DVD player will freeze, and I may have to restart the computer to eject the disc.
This seems to me like a dumb thing that apple should have figured out or thought through. Maybe just a button to let you physically skip the scratch or problem. I know it's probably not that simple.
Thanks. Mike
macbook 2.0 white, wireless mighty mouse Mac OS X (10.4.8) macbook 2.0, 2gb ram, 160gb HD

After a week the MacStore technician called and said that they had replaced the MATSHITADVD-R UJ-857 with a new on, and that the disc that I had given them was still freezeing up the drive at the same spot. He was able to play and copt the disc successfully on a G-5 and the copy of the disc works on my machine. He recommended that i make copies on another machine of any discs that do not work and thenplay the copies on my machine.
I was able tp play the original "faulty" disc on a MacBook store demo and it worked fine (with the same optical drive) I asked if they could just take the working disc drive out of the demo since it apparently works, but the tech said that they could no and could notor would not give me a suitable answer or reason as to why not.
THIS IS MY 3RD FAULTY OPTICAL DRIVE.....2 RIGHT OUT OF THE BOX1111111
macbook 2GHz Mac OS X (10.4.9)

Secondary hard drive and dvd drive have the same location id's.

Product Name: HP Pavilion dv7 Notebook PC (DV7t-7000)
PRODUCT NUMBER: A5F92AV
SERIAL NUMBER: [removed for privacy]
My Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
Secondary hard drive and dvd drive have the same location id's. The dvd drive can not write to any disk because of it. Had the dvd drive replaced and that did not help. Tried 3 different HDD and all the same outcome.
Please help,
Thank you
-Rick

This is what chat support said... Its like talking to yourself sometimes!!
[Wednesday, October 24, 2012 10:33 PM] -- Automatically generated message:
Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist.
[Wednesday, October 24, 2012 10:46 PM] -- Automatically generated message:
You are now chatting with support specialist JOLLY R.
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
Welcome to HP Total Care for Notebook and Desktop support. My name is Jolly. I will be your technical support specialist today. Please give me a few moments to review your issue description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
How are you doing today ?
[Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
Hi Jolly, I tried 3 different HDD's all of them were reformated and reimaged with the HP image from this laptop. When I try to populate the drive, it just closes the window. Same with the dvd drive. Other then no able to write to the dvd/cd drive, everything else is perfect. But that is not good enough...
[Wednesday, October 24, 2012 10:46 PM] -- Rick Friedman says:
Great, you?
[Wednesday, October 24, 2012 10:46 PM] -- JOLLY R says:
I am fine. Thank you for asking.
[Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
Please let me know if the following details are correct for the notebook in question.
PRODUCT NUMBER: A5F92AV
SERIAL NUMBER: {Private Information Removed}
EMAIL ADDRESS: {Private Information Removed}
Am I correct?
[Wednesday, October 24, 2012 10:48 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:48 PM] -- JOLLY R says:
Thank You for confirming the details.
[Wednesday, October 24, 2012 10:49 PM] -- JOLLY R says:
Are you using the same notebook to chat with me which is in question?
[Wednesday, October 24, 2012 10:49 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:51 PM] -- JOLLY R says:
May I know since when you are facing the issue?
[Wednesday, October 24, 2012 10:51 PM] -- Rick Friedman says:
I few weeks ago now
[Wednesday, October 24, 2012 10:52 PM] -- Rick Friedman says:
HP swapped out the DVD drive and I swapped out the HDD's
[Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
Please click on the start button and click on computer.
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
Reimaged, renamed, removed, rotated them to different bays.
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
ok
[Wednesday, October 24, 2012 10:53 PM] -- Rick Friedman says:
Open\
[Wednesday, October 24, 2012 10:53 PM] -- JOLLY R says:
Is the CD/DVD drive getting detected ?
[Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:54 PM] -- Rick Friedman says:
Yes
[Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
So you need te reseat the CD/DVD drive and the hard drive .
[Wednesday, October 24, 2012 10:55 PM] -- Rick Friedman says:
I did, over and over and over
[Wednesday, October 24, 2012 10:55 PM] -- JOLLY R says:
Okay
[Wednesday, October 24, 2012 10:56 PM] -- Rick Friedman says:
I have swapped out the dvd drive and hard drives
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
Since you have already reseated the hard drive and CD/DVD drive, you need to send the notebook in for a bench repair.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
It will be a mail in repair service. I will send you a box along with packaging materials and a prepaid shipping label. Once you pack your notebook in the box you can drop it off at you nearest fedex drop box or you can schedule a pickup.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
Box would contain- packaging material, shipping instructions & pre-paid shipping label.
• Once you receive the box you need to put the notebook inside the box (without any accessories), call fed-ex- (1800-463-3339).
• Fed-ex would come at your place pick it up and send it back to hp.
• This service will cost you $0.00
• Standard turn around time for service is 7-9 business days.
You can check the status of your order by going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent (1-800-474-6836).
Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.
[Wednesday, October 24, 2012 10:57 PM] -- JOLLY R says:
In order to set up a service request please provide the following information:
* Full Name:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* E-Mail address
* Phone Number (including area code):
* Best time to call
* Time zone of your region
[Wednesday, October 24, 2012 10:57 PM] -- Rick Friedman says:
Dont I have on-site?
[Wednesday, October 24, 2012 10:58 PM] -- JOLLY R says:
Let me check.
[Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
This laptop is my life, my livelyhood.
[Wednesday, October 24, 2012 10:59 PM] -- Rick Friedman says:
I can not be without iot...
[Wednesday, October 24, 2012 11:00 PM] -- JOLLY R says:
I do understand that .
[Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
Yes, you do have onsite , but a technician can be sent to your place only if any part needs to be replaced .
[Wednesday, October 24, 2012 11:02 PM] -- JOLLY R says:
As the notebook needs to be repaired , you have to send it to the HP service center.
[Wednesday, October 24, 2012 11:02 PM] -- Rick Friedman says:
It is the motherboard
[Wednesday, October 24, 2012 11:03 PM] -- Rick Friedman says:
What is the difference between repair and replaced?
[Wednesday, October 24, 2012 11:03 PM] -- JOLLY R says:
It will be repaired and returned back to you .
[Wednesday, October 24, 2012 11:04 PM] -- Rick Friedman says:
But what is there to be repaired if your not replacing anything?
[Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
If any hardware part needs to be replaced , a technician can be sent to your place .
[Wednesday, October 24, 2012 11:04 PM] -- JOLLY R says:
But since the notebook needs to be repaired ,you have to send it .
[Wednesday, October 24, 2012 11:05 PM] -- Rick Friedman says:
What is the difference between repaired and replacing something... So you mean that nothing will be repaired on my laptop?
[Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
This is NOT right
[Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
I mentioned earlier that you need to send the notebook for repair.
[Wednesday, October 24, 2012 11:06 PM] -- Rick Friedman says:
I would like to talk to someone about this.
[Wednesday, October 24, 2012 11:06 PM] -- JOLLY R says:
It will be repaired and returned back to you .
[Wednesday, October 24, 2012 11:07 PM] -- Rick Friedman says:
What is the turn around time on this?
[Wednesday, October 24, 2012 11:07 PM] -- JOLLY R says:
It is 7 to 9 business days.
[Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
NO WAYYYY!
[Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
If you want to talk to someone , you need to call our voice support in the direct number 1-800-474-68386 and refer to serviceticket number - {Private Information Removed}.
[Wednesday, October 24, 2012 11:08 PM] -- Rick Friedman says:
OK, thx
[Wednesday, October 24, 2012 11:08 PM] -- JOLLY R says:
We also have an expedite shipment, where the turn around time is 4 to 6 business days .
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Please take down the service ticket number {Private Information Removed} and SR ID {Private Information Removed} for future reference.
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
You are welcome.
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Is there anything else apart from this I can help you with now ?
[Wednesday, October 24, 2012 11:09 PM] -- Rick Friedman says:
No
[Wednesday, October 24, 2012 11:09 PM] -- JOLLY R says:
Thank you

Windows 2012 answer file and DVD drive letter

Hi
my question is about applying unattend XML file into a Wim file. I have read other thread here but still I can't get it to work. so here is the situation:
I have installed windows 2012 then I have SYSPREPed it and then I created a WIM file with DISM tool and then I have a very simple answer file. I use DISM to mount the image and then use DISM /apply-unattend to push my answerfile into my WIM file. now
the issue is, when I load this image into a VM using DISM tool, everything goes fine and when the server comes up for the first time I see the language setting page asking for "Country or region" and "App Language" and "keyboard layout"
when I hit next , it asks for license agreement and after confirming that one, I can login to windows. How I can hide those 2 windows. my small answer files is :
<?xml version="1.0" encoding="utf-8"?>
<unattend xmlns="urn:schemas-microsoft-com:unattend">
    <settings pass="windowsPE">
        <component name="Microsoft-Windows-International-Core-WinPE" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS"
xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
            <SetupUILanguage>
<UILanguage>en-US</UILanguage>
                <WillShowUI>Never</WillShowUI>
            </SetupUILanguage>
            <InputLocale>en-US</InputLocale>
            <SystemLocale>en-US</SystemLocale>
            <UILanguage>en-US</UILanguage>
            <UserLocale>en-US</UserLocale>
        </component>
        <component name="Microsoft-Windows-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
            <UserData>
                <AcceptEula>true</AcceptEula>
            </UserData>
        </component>
    </settings>
    <settings pass="specialize">
        <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
            <TimeZone>Mountain Standard Time</TimeZone>
        </component>
    </settings>
    <settings pass="oobeSystem">
        <component name="Microsoft-Windows-Shell-Setup" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35" language="neutral" versionScope="nonSxS" xmlns:wcm="http://schemas.microsoft.com/WMIConfig/2002/State"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
            <TimeZone>Mountain Standard TIme</TimeZone>
        </component>
    </settings>
    <cpi:offlineImage cpi:source="wim:c:/win2012/install.wim#Windows Server 2012 R2 SERVERSTANDARD" xmlns:cpi="urn:schemas-microsoft-com:cpi" />
</unattend>
can somebody please let me know what am I doing wrong? I was assuming after applying unattanded xml file, when I do DISM /apply-image it gonna use my answer file....
I have one more question as well:
in 2012, I change DVD drive letter from D to Z and then I sysprep it. in target VM when I load my image, DVD drive is D again.
I guess when sysprep generalize everything, DVD drive get detected again and windows assign first available letter to it. my second question is : is there any way to make drive letter setting stays the same in target computer?
Your help is much appreciated!

Hi,
Where did you put the answer file? Windows has several places to check the files, you can refer to the following article, notice Implicit Answer File Search Order.
Windows Setup Automation Overview
http://technet.microsoft.com/en-in/library/hh824950.aspx
For DVD drive letter, I think you can assign it via a script with diskpart command:
Assign, change, or remove a drive letter
http://technet.microsoft.com/en-in/library/cc757491(v=ws.10).aspx#BKMK_CMD
Include a Custom Script in a Windows PE Image
http://technet.microsoft.com/en-us/library/cc766521(v=ws.10).aspx
Hope this helps.

HT1444 Upgrading from 10.5.8 to 10.6+ without an operating CD/DVD Drive?

Hi there, I own an iMac Intel Core 2 Duo 2.66 GHz 4GB 800 MHz DDR2 SDRAM, Early 2009 model, on OS X 10.5.8 and I definitely need to upgrade it to at least 10.6, since many things such as Flash Player, YouTube and several Apps are not running on my system. My CD/DVD drive has stuck a long time ago. It is neither a software issue, nor I am sure whether it is a hardware issue exactly as the CD has stuck in and it wont eject because the case has been harmed outside and it will not let the machine pop it out as it does not go out through the "hole", it bumps on the metal. I guess this requires a more specific repair which I cannot afford at the moment for such an old machine. Is it possible to upgrade using an other way? I do have the Snow Leopard setup disc but I cannot insert it! Maybe via an external CD/DVD drive? Please help! It will be very much appreciated. Thank you in advance!

Use an external drive which is capable of starting up your Mac model.
(90862)

DVD drive won't recognise 10.4 upgrade disc.

Our lovely old G4 comes with a DVD drive - no burner, but the reader is in there. I can play DVDs just fine; but it's (finally) time to update from 10.1. I have an upgrade disc for a previously overwritten update on a different mac and figured I'd use that.
The DVD drive gets quite confused by the system DVD, either trying to reformat it for burning, trying to play it like a movie, or just refusing to acknowledge that there's a disc present.
I've tried everything I can think of to make this work, and no results so far.

There should be some build information, even System Profiler
often will have some hardware information handy in finding out
what the stuff in the box really is. Some of the computer models
have some model configuration information on the outside of
the computer, written on the bottom or back. Others may have
such info & it isn't easy to find, or it says little more than basics.
A full retail installer disc and not some upgrade disc is a path;
the other disc may be for a specific model and won't put a
full system if anything, into the computer at hand. The optical
drive in the computer may support DVD installer (read only)
discs if they are universal full retail type. MacTracker will say
some info about what configuration within a series may have
had what kind of optical drive. Yours may also have a simple
defect and that may prevent a full installer from booting.
{Startup from a DVD media install disc is the same as from CD,
the C -key is held on startup to see if or when it will load and
then the Installer screens will appear; if it is a correct disc.}
In a series, and in older computers it is more noticeable, the
lower-end configuration may have offered a CD-ROM drive
and it can boot the computer from a CD system install disc;
further up the food-chain, the next-up one could record to CD
media and play CDs, boot from CD. Later on, the Combo
drive could boot from some DVD media, play DVDs, may
have included system software on CDs in a packet. And later
ones with a Combo, had OS media on DVD and booted from
it to perform installs, disk maintenance, and other tasks. The
last configuration is a DVD write/read drive, a superdrive, &
can also handle CD write/read; boots Mac with DVD installer.
The specifications can sometimes also be found for older
Macs in Apple Support's specification page. Some specs
and other related information may be found in the download
from MacTracker which runs free as an app, from their web
page, at http://mactracker.ca and this may help generally.
There is some information on OS X system discs and also
computer specifications, supported systems, etc from there.
Some "upgrade discs" require a certain version of OS X
to be installed prior to being able to use that disc. It may
not be a full installer at all, and is simply an upgrade over
some earlier system; in some cases these may also be
for a specific computer series and not a universal retail
type of full installer disc; so they should be avoided.
{An "upgrade" disc may have been meant for a computer
already running some version of a previous OS and may
have been put in the box as an easy path for that owner
to get into the next OSX version without a full retail buy.
In some instances, those may be only good as coasters.}
Good luck & happy computing!
edited.

Running a mid 2009 iMac on 10.7.5, 3 gb memory, 320 gb hd. Suddenly the computer stoped reading DVDs and the only time I can read a CD is if I restart. Quite often when I insert a CD it gets stuck and I cannot get it out until I restart and it shows u

Running a mid 2009 iMac on 10.7.5, 3 gb memory, 320 gb hd.
Suddenly the computer stoped reading DVDs and the only time I can read a CD is if I restart. Quite often when I insert a CD it gets stuck and I cannot get it out until I restart and it shows up on the desktop where I can then eject it.
I have checked and double checked the finder prefs and all looks normal showing a check mark on CDs,DVDs etc. (the ones I want to show up on the desktop)
I have reset the PEAM, repaired permissions with both the disk utility on the computer and the disk utility when I start up in the Recovery Disk. I did notice that sometimes the permission repeat the same correction several times before it moves on, and sometimes it doesn’t. I have Windows installed on a partition but I keep it unmounted until it is needed for my wife’s work. The dock seems to be just fine and all the apps seems to run just fine. When I insert a photo CD iPhoto does not open but when I insert a music CD iTunes does open.
Also, most every time I open iPhoto it takes a long time(sometimes as long as 2 minutes) for it to load.
Sometimes my Mail (Mail 5.3) does not post new mail but most of the time it does.
Once and a while it seems like the computer slows way down but then it seems ok ten minutes later.
All of these ‘things’ seemed to have happen suddenly and I have not downloaded anything from the internet in some time.
Of course the warranty and extended warranty are both no longer in effect having had this computer for more than three years.
I am running Java and Adobe Player because some of the sites I go to a lot require both.

I believe that insufficient RAM may be the source of some of your problems. If you have a RAM of somewhere 4 to 8GB, you will experience smoother computing. 3GB doesn't seem right, so you might want to learn more by going to this site:
http://www.crucial.com/store/drammemory.aspx
I don't know what know what's happening with your optical drive, but it seems you use your drive quite a bit. In that case, look into a lens cleaner for your machine. It's inexpensive, works quite well.
I hope you'll post here with your results!

Cd/dvd drive gets stuck

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