CD/DVD drive is not being recognised in Satellite L755-15R

Hi, Our L750 - 15R CD/DVD drive is not being recognised in my computer, we have updated drivers and used Microsoft fix to no avail, we aren't getting any error messages.
Any help .would be most appreciated.

Delete the ODD in the device manager.
Then remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then restart the notebook and check if the CD/DVD drive would appear there.

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