Cd/Dvd drive is not functioning

I have a HP 2000 Notebook Pc, which i purchased in Toronto, Canada, during Feb- 2012.
every thing was fine upto a couple of days before, when i installed Nero 12, and tried a rescue disc operation on one of my dvd's. After reading teh dics the software told some of the files have een currupted and i tried recovery of those file.
since this morning, my drive is not working at all. there is no flash of led when the drive tray is pushed in, nor am i able to hear or feel the vibration from teh drives (the one's produced when the motor inside is running the dics).
I tried every thing that is listed in this forum. My computer recognises my drive, it is visible in when i open "My computer", it is there in the device manager, where in i tried uninstalling and re-installting the driver. but to no avail. I'm not sure what to do next. any help would be much appreciated.
I have pasted a print scr img of the problem below.
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Hi,
Try the following.
First of all, uninstall Nero from its entry in Programs and Features ( make sure you have the media to reinstall this later and any activation key required ).
When this has completed, restart the notebook.
Next, follow the procedure under the sub-heading Resolution – Method 3: Manually fix corrupted registry entries on the link below to manually remove the Upper and Lower filters ( there may be only 1 of these entries ).
http://support.microsoft.com/kb/982116
When done, see if the optical drive now works.
Regards,
DP-K
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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