CD/DVD Drive Not shown in Device Manager or Bios

I have a Satellite A215 series laptop and have found that my CD/DVD drive is missing from my computer and device manager. It will not read discs, but powers up, seems to run, tray opens/closes, amber light flashes, etc. It also powers up and spins during boot, but will not read the recovery disc. It appears to also be missing in the Bios. I have replaced the drive with another and have the same problem. I have also tested my original drive in another laptop and it works. I have tried removing upper and lower filters in the registry with no success. Restore also did nothing. I found this problem after recently adding a new Canon printer and software. The drive worked flawlessly at that time. Can anyone please shed light on this problem? Any help is greatly appreciated!

please provide your full model number. it is printed on the bottom of computer.
you should restore to out-of-box state. you can order the disks from toshiba if you did not create them when your computer was working. This installs the OS as well as the necessary toshiba drivers.
L305-S5955, T9300 Intel Core 2 Duo, 4GB RAM, 60GB SSD, Win 7 Ultimate 64-bit

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My dvd drive not recognized in device manager,getting the yellow explanation mark.

my dvd drive not recognized in device manager,getting the yellow explanation mark. Tried uninstallingdevice drive and scanning for new hardware. scanned for updates, etc. I getting no results. The laptop is a Pavilion DV5. Thanks

Hi,
It could be that the drive has a Hardware issue, but try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, open Device Manager, right click the DVD drive and select Uninstall. When this has completed, restart the notebook and let Windows rediscover the device and check.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Hp pavillion dv9502au notebook pc broadcom wireless adpater not shown in device manager

Problem: hp pavillion dv9502au notebook pc broadcom wireless adpater not shown in device manager
System Type
hp pavillion dv9502au notebook pc
Windows editon
Windows 7 Ultimate
System
Processor       AMD Turion(tm) 64 X2 Moblie Technology TL-56 1.80GHz
Installed Memory   1.00 GB (895 MB usable)
System type              32-bit Operating System
Wirless TECH
Broadcom Wireless
Problem
1. I have a switch at front left of laptop which can be slided to switch on Wireless Connections
2. IT turns red when switched off and blue when switched on as normal
3. But only thing that turns up is Bluetooth connection and no broadcom wireless connection
4. No adapter is shown in the devmgmt.msc( device manager)
5. I tried installing broadcom drivers to reslove the problem, and restarted many times for install.
6. I tried the "reset thing" after removing the battery that experts said about.
7. I was atlast forced to use Wired conneciton using ethernet( i hate it because, i can't be mobile around the house)
8. Please Help
Windows 7 Ultimate
System
Processor       AMD Turion(tm) 64 X2 Moblie Technology TL-56 1.80GHz
Installed Memory   1.00 GB (895 MB usable)
System type       32-bit Operating System
Wirless TECH
Broadcom Wireless
Problem
1. I have a switch at front left of laptop which can be slided to switch on Wireless Connections
2. IT turns red when switched off and blue when switched on as normal
3. But only thing that turns up is Bluetooth connection and no broadcom wireless connection
4. No adapter is shown in the devmgmt.msc( device manager) (network adpaters shown are
                                     NVIDIA geforce adapter, bluetooth adpaters)
5. I tried installing many broadcom drivers to reslove the problem, and restarted many times for install.
6. I tried the "reset thing" after removing the battery that experts said about.
7. I was atlast forced to use Wired conneciton using ethernet( i hate it because, i can't be mobile around the house)
Please help

Your wireless adapter is defective.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

X200s WiFi network Card is not shown in Device Manager

Hello,
I have a X200s laptop. WinXp is installed on it.
The problem is that the WiFi network card is not listed in device manager under network cards. And the Wifi led is always off. Only bluetooth and Wireless wan leds are on.
Can anyone help me, I need to let the XP detevt the WIFI adapter.
Thank you.

i have the same problem. Can you tell what to do

Dv9913cl Notebook not showing DVD drive in system or Device manager, and more

I recently reinstalled the operating system on my stepfathers Pavillion dv9913cl notebook because it was slow and old. After I reinstalled windows I installed all of the drivers from HP's website, and made sure windows was completly up to date. I checked to make sure things on the computer worked, but I forgot to check the DVD drive.
So today when he went to put in a DVD it did not work. I was not present when he and my mom first tried using it, but this is what they passed on:
After putting in a DVD it took a few seconds and then something(I couldn't get them to tell me what) popped up saying something about the DVD region. I couln't get a clear answer on what it told them. My mother said something about it being the wrong region and something about selecting things like US English, and I don't know how what actually popped up for them. I also don't know were this path took them and ended.
Next apparently my mother went searching online. She found a Ask Yahoo that I couldn't relocate that told her to go into help, about windows media player. Then to go to Organize, then layout and show menu bar. Then step two she wrote down is About Windows Media Player -> tech.supportinfo. Specific File to determin codec. Right click file in Library - Properties on file tab - Audio Codec/Video Codec. (I don't know what she was attempting to do here and couldn't get a straight answer. I think the ask yahoo post told her she couldn't play the type of file because of a missing codec, but I dont think that is the problem, I inlcuded what she did though incase somehow it did something bad)
She did some other searching and tried to get into device manager I think to see what it said about the DVD device, but I am not 100%.
**So this is the poiny where I come home. I sit at the computer and pull up device manager. The DVD device is not listed. I looked at every single entry in device manager, nothing has an exclamation point, and nothing says DVD/CD device or anything close.
I went to HP driver website and pulled up the drivers for this laptop. There was not a particular driver there for the DVD player.
I resarted and went into the BIOS and went to the boot order options. The DVD drive does show up there. (I made no changes)
When I insert a DVD or CD nothing happens. I can hear the drive spinning, but nothing happens on the OS. nothing pops up. It doesnt show up in my computer, and I can't find the DVD or CD to play through any program.
I found this support article. https://support.microsoft.com/kb/314060
I tried all 5 of the resolutions. For resolution 3 I got to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}, but in the right pane there was nothing that said either UpperFilters or LowerFilters. When I did some searching I found some other people who had similar problems and fixed it by doing what is suggested in resolution 3 and deleting the entries for UpperFilters and LowerFilters, but they were never there for me to begin with.
Now I am at a loss on what to do next. It seems like when he first put the DVD in the computer it was recognizing the DVD since it said something about DVD region it must have known a DVD was in there, but I never saw that screen. By the time I got to the computer nothing happens when I put any DVD or CD in.
I apologize for the long post, and thank you for any help that can be provided. (Also I don't use Windows, so please try and explain things as layman as possible.)

Hello RonFishing,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand the computer appears to be unable to play DVDs, and the required driver in Device Manager is not found. My response will not be as long as your post, but I will do what I can to assist you!
I do not know what Windows operating system you are running. This will be important in resolving the issue. In the meantime, I welcome you to try the steps in this HP document: Resolving DVD and Blu-ray Movie Problems (Windows 7)
Even though the document is for Windows 7, the steps are similar amongst all versions of Windows. Please try the steps and let me know the results.
Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

Satellite Pro A10 - No wireless adapter not shown in device manager

Can you Help - Toshiba Satellite Pro A10
Model No PSA15E-01PFQ-EN
Serial No Y3602494G
Windows XP Pro
On the front of this laptop is a switch for wireless - this switch is set to On, Windows XP Pro cannot find any wireless device - Windows Device Manager does not show any wireless adater. Can you advice please - do I need to install Driver - Does this laptop support a wireless conection?
Many Thanks
Owen

Hi
Usually if you have a wireless switch your notebook should have a wireless LAN card too. In your case I would try installing the driver. Then the WLAn card should be displayed in device manager properly:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers
If this doesnt work you can try a BIOS update.
Are you running factory settings or have you installed your own Windows version?

DVD Drive Not recognized in Windows 7

Hi all,
I have successfully installed Windows 7 on my Lenovo 3000 N200 0687-A11. I have a problem, my DVD drive is not detected at all (not shown in Device Manager) but I can still open it, and it is definitely detected in the BIOS, and also it can boot from the CD - the problem is that it is not detected in Windows 7.
I am thinking that an application is causing this problem
- Nero
- iTunes
Any other ideas?
Thanks,
Dean
Lenovo 3000 N200 0687-A11: T5450(1.66GHz), 2GB RAM, 120GB 5400rpm HD, 14.1in 1280x800, Intel X3100, CDRW/DVDRW, Intel 802.11agn, Bluetooth, Modem, 10/100 Ethernet, Fingerprint reader, Camera, 6c Li-Ion, Windows 7 Ultimate!
Solved!
Go to Solution.

Hi all + bladewing,
My DVD drive is now detected and working!!! What I had to do was;
1. I created a new partition (on the same hard drive) and temporarily installed Vista on the Partition (Making it a Dual Boot PC).
2. After Windows Vista was installed, I went into the Device manager, to find that the DVD Drive was successfully installed.
3. In windows explorer, I went to the directory D:\WINDOWS\System32\drivers and copied the file cdrom.sys and moved it to the partition in which Windows 7 was installed (C:\) . (Note: In this case D: was the partition in which Windows Vista was installed, and C: was the drive in which Windows 7 was installed.)
4. I booted into Windows 7, and the driver was successfully installed.
Done.
If anyone else is experiencing this same problem, and needs help with resolving it, please do not be afraid to PM me or post on this same Message. Also, I have the cdrom.sys file (from Vista – mentioned in this post) available if you wish me to send it to you or upload it.
Once again, thank you for all your help with this issue.
Thanks,
Dean.S
Lenovo 3000 N200 0687-A11: T5450(1.66GHz), 2GB RAM, 120GB 5400rpm HD, 14.1in 1280x800, Intel X3100, CDRW/DVDRW, Intel 802.11agn, Bluetooth, Modem, 10/100 Ethernet, Fingerprint reader, Camera, 6c Li-Ion, Windows 7 Ultimate!

I have a laptop an hp dv6700 and can't get the DVD/CD to show in device manager. And more

Please check this link ( http://www.fixya.com/support/r10473895-cd_dvd_drive_not_detecting_working) and answer this question for me. I don't know what this means of the explanation as in UpperFilter or LowerFilter. The rest I have done.
Now look for UpperFilter or LowerFilter or both in the right pane.
Right click on UpperFilter and/or LowerFilter and delete them.
Press F5 key once and close the registry editor.

Okay, let's check the following:
>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.
>> Do you see the DVD drive listed in the device manager??
(Click Start and type "device" in the search field, then select Device Manager >> check for CD/DVD drive listing.)
>> Is the DVD drive listed in the BIOS?
(Restart Your PC and start tapping F10 key, once you are in setup screen go to boot options, check for the listed devices)
also please download and run this program:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

My DVD drive not reading DVDs, but can read some DVDs with data on it. Device manager shows no error

My DVD drive not reading DVDs, but can read some DVDs with data on it. Device manager shows no errors.
I tried to reinstall driver.
I downloaded new codec
I tried Microsoft FIX IT
Nothing worked.
Need some help.
Thank you!!
Paul

Hi Albos, This is a known problem. These superdrives die after a while. See the various threads on this site and the internet. I have the same problem with my Imac 20" 2.16 ghz. Just wants to burn and read cd's. Its has to do with the laser. For DVD an CD are two different laser and the one for DVD's has probably died in yours (as it did in mine). I bought an external LG burner and problem solved. (And a lot cheaper than replacing the superdrive)
Hope this helps you.
Robert

Western digital 3tb 2nd hard drive shows up in device manager but not in disk manger.

Internal wd 30eurs drive shows up in device manager but not disk manager. Any suggestions on how to format this drive and partition it. I am running windows 7 64bit os

Open the Windows Control Panel and then select Device Manager which allows you to initialize and format new hard drives installed in your system.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

CD/DVD drive not recognized on my HP laptop

Hi all, Sorry to post yet another thread on the issue but I've tried just about everything that I've read up on I think. I have a HP Pavilion DV6809wm, running Vista 32 bit. I go into Device Manager and there is no Optical drive listed. I have removed the drive itself, rebooted and reinserted the drive and to no avail. I looked for lower and upper filters in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} but did not have any to delete. I also tried running Microsoft Fix-it on my computer and all it could tell me was there was no drive found. I searched for drivers for my optical drive (HP AD-7560A) but could not install them because there is no drive. I am up to date on my Windows updates and even uninstalled all of my Sims 3 packs because I thought an update to that was causing a conflict or something. I found and deleted a SecuRom (?) folder in my registry that someone posted should be deleted that games sometimes install to prevent burning or something, I can't remember. Still no optical drive. I'm sure it's a software issue because sometimes (rarely) it does work briefly but then goes unresponsive. I found that when I manually remove the drive and insert it, it tends to at least open and close but is still not listed in device manager. I have thought about buying a new drive but am not sure if that will even fix the issue. Please, any insight would be appreciated at this point!

im having the same problem with a computer i was given to fix. i still cannot get it to function.. it is completely unresponsive when windows is loaded.. doesnt even eject as if there wasnt any power to the drive.. when i restart the computer i do get power to the drive while bios is loading and i am able to open the tray with the eject button but as soon as the windows logo appears it becomes completely dead as if there is no power.. i have booted to windows without the drive inserted and then insert the drive and i am able to get the drive to eject via the eject button but it does not read any discs..
i have tried booting to the OS disc but when i get to the boot menu the only option available is the internal HD.. all settings are correct in bios to boot to the internal drive but never gives me that option..
I know the dvd drive functions as i tried it in another laptop and it works fine..
I would like some insight on this as well.. im just starting to believe there is something wrong with it internally on the motherboard or somehing..
I have also tried booting to an external dvd drive and no luck there either
I have also updated the bios hoping that would solve the problem but that did not help either.. i have tried the registry trick as well and no luck.. even besides that the drive should boot from bios regardless if something is screwy in the os

Cd/dvd drive not found, can I format hard drive with an external cd/dvd drive. If so how?

My cd/dvd drive quit working and is not found in device manager so I purchased an external cd/dvd rw. Now I am having other issues with installing software and windows updates so I would like to format hard drive. Can this be done with external cd drive, if so how do I boot from it? presario v6000 laptop windows vista 32bit os.

Restart the notebook >> start tapping F10 key >> go to configuration menu >> Boot Order >> select the Ext DVD drive as 1st boot device >> save and exit >> Insert the recovery disc >> restart the PC >> press any key when prompted >> follow the instructions..
||-Although I am working on behalf of HP, I am speaking for myself and not for HP.-||
//Click on Kudos if my reply was helpful and answered your question//
||-If my answer solved the problem please mark the topic as the accepted solution-||

Dvd drive not seen in boot camp

I just installed Windows 8.1 in Boot Camp. However, windows does not seen the internal DVD drive. It is not even in Device Manager. I have installed the latest Apple drivers. Any help would be appreciated.

You may want to try patchburn
http://www.patchburn.de/

T430 NVidia GPU not listed in device manager

Hello -- I have a problem regarding the NVidia NVS 5400M inside the Thinkpad T430. I use Windows 8. I'm not exactly sure how it happened, but the NVidia card no longer shows up in Device Manager and the NVidia driver (both the standard driver from their website AND Lenovo's Optimus driver) refuses to install, complaining it can't find any compatible hardware. Device Manager does not list any graphics cards or unknown devices, and as far as Windows is concerned the NVidia card does not exist.
Here's a summary of what I see:
In Discrete Graphics mode -- my Linux installation (which uses native NVidia drivers) works fine and uses the NVidia card. Windows 8 boots and runs with a generic graphics driver; there is a performance hit, and no graphics cards or unknown devices are listed in Device Manager. That's the problem I want to fix.
In Optimus mode -- Windows 8 boots and runs with the Intel integrated graphics (Intel HD Graphics 4000) which is listed in Device Manager. Again, no other graphics cards or unknown devices are listed.
I appreciate in advance any help towards getting the NVidia drivers installed successfully!
Solved!
Go to Solution.

nsrathjen wrote:
Yep, still doesn't appear that the NVidia drivers from that package are installing. If I boot in Optimus mode, only the Intel card is shown in Device Manager. I'd like to not have to use Optimus and just stay in Discrete Graphics mode if possible because Linux support for Optimus is not very good.
Would completely uninstalling all the drivers possibly help?
Before you go through that hassle, try the following:
1. Go into the BIOS Configuration Display setting and change it to Discrete only. If you see a setting just below display that talks about OS detection, disable that as well otherwise it will try to flip back to Optimus. F10 to save and exit.
2. Go back into the BIOS settings and verify the setting was really saved. Exit the BIOS settings (discarding this time) and boot Windows normally.
3. Go to C:\DRIVERS\WIN\VIDEO\NVIDIA and run setup.exe. Use the Custom option for the mode after it does compat checks and asks for you to agree to the EULA.
4. When you see the list of custom installation options, turn on the "Perform a clean installation" checkbox. This should not present a problem if you don't have custom profiles.
See if that works.

Cd/DVD drive not listed anywhere.

I do not have the dvd/cd drive listed in the device manager. the drive spools up and acts like it is reading.

The first thing to check is whether you can boot from the drive. Do you have a recovery disk or other bootable cd or dvd? If so, try it and if it can boot you know 100% the problem is software and not hardware. If it cannot boot it is hardware.
If you do not have a bootable disk or do not know how to use one, then the next thing to try is the registry edits to remove upper and lower filters. There is a Microsoft autofix linked here:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
http://blogs.technet.com/b/fixit4me/archive/2009/03/18/delete-lower-upper-filters-for-cd-devices-fix...
I have had more luck manually editing the registry and here are instructions on how to do that:
http://support.microsoft.com/kb/929461

CD/DVD Drive Not shown in Device Manager or Bios

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