CD/DVD Drive on HP dv6728ca does not detect disc

When I insert a CD or a software program into my CD/DVD Drive on my HP Pavilion dv6728ca, nothing happens. I am running Windows 7. I have tried several self help Fixits but nothing seems to work.

Hi,
The following procedure will test if your notebook can start from a bootable disc in the CD/DVD drive - the advantage of trying this is that it will rule out any possible Windows driver error as the CD/DVD drive is under the control of the Bios when starting the notebook. So if you find that the notebook will not boot from the CD or DVD, then it's almost certainly a Hardware fault in the optical drive itself and it will need to be replaced.
Using another PC to create a Windows 7 Rescue CD and DVD. Download the relevant ISO from the link below.
Windows 7 32bit
Windows 7 64bit
You need use an application such as ImgBurn to correctly burn the ISO to a CD and then also burn it to a DVD - a guide on using ImgBurn to write an ISO to a disc is Here. Once created, insert the CD and then restart the notebook and see if it boots from this disc - if it does, let the first screen come up ( this will show repair options etc ) then just remove the CD, insert the DVD and restart the notebook again to see if it will also boot from this disc. If the notebook will not boot from the CD, it may just load straight into Windows, in which case, just remove the CD, insert the DVD and restart to see if it will boot from this disc.
Let me know.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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[adomas@voidbox ~]$
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cdrdao: for disk-at-once (DAO) mode support [installed]
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Optional For : None
Conflicts With : None
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Build Date : Thu 06 Nov 2014 05:21:31 AM EET
Install Date : Wed 07 Jan 2015 07:28:57 PM EET
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Install Script : Yes
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CD/DVD Drive on HP dv6728ca does not detect disc

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