CD/DVD drive problem on Satellite L655-S5097

When put any CD or DVD disc in drive and click on CD/DVD icon in Computer the drive tray is ejecting and "Insert a disc" pop-up window arised. Laptop is almost new and this problem exists from the beginning of the use. Is drive defected or may be there is any option because of which disc drive doesn't work.  

hi chelsea50,
if you are in doubt that itunes causes this problem the easiest thing is to deinstall it...
but you should try to delete the filter drivers of the drive - there are already some posts in this forum - use the search function
the badest thing would be that your drive is defective.. but check out all other possibilities before....

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    Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
    Please insert your type, model (not S/N) number and used OS in your posts.
    I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
    TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
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