CD/DVD drive stuck?

So, I don't think I have a CD in the drive (mind you I have 5 kids) as nothing can be seen, nor is there an icon idicating something in the drive. However, when waking or booting the drive sounds like it is desperately trying eject something and I can see the little robotic arm going up and down multiple times. Do you think this is something I can open the top up and retieve myself (if there is a CD stuck), or do you know of this being a reported problem?
Thanks for any help.
IX

Better than doing that is to try to force the drive to eject with open firmware:
http://docs.info.apple.com/article.html?artnum=106752
If that does not work, and your machine is under warranty, I'd have Apple remove the disk from your machine. I'd keep the machine out of reach of children who you don't trust not to put non optical disk objects in the drive.

Similar Messages

Small dvd stuck in dvd drive

My son stuck a small dvd into the dvd drive in my MacBook Pro and now I can't get it out. The size of the dvd is much smaller than standard... it came with a watch I bought my husband for Christmas. Any ideas on how to eject? I tried going to Launchpad and Terminal and typing in drutil eject when prompted. Unfortunately that didn't work.

You may have to take the computer to the Apple store or an Apple Authorized Service Provider
to get the cd removed.
Best.

DVD disc stuck in drive

Operating system not installing. The dvd is stuck in the drive. What method to use to eject the dvd from the drive? Have tried holding down the mouse, this has been ok in the past but, not on this occasion!
Any takers?
Kind regards,
mflick

Here's an excerpt from an Apple article that might help:
The drive doesn't eject discs or discs eject slowly
If the drive ejects discs slowly or appears to be struggling, insert and eject a single disc several times.
If the drive does not eject discs using the F12 or eject key on the keyboard.
If the disc will not eject try dragging the disc icon to the trash.
If the disc will still not eject, holding down the trackpad or mouse button after restarting the computer should also eject a disc.
If the disc continues not to eject, reset the Power Manager (PMU) or System Management Controller (SMC) and try steps 1-4 again.
If the disc still does not eject, for additional troubleshooting, evaluation, or service please contact Apple, contact an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

DVD drive has DVD stuck and will not eject or read DVD? DVD is 4 months old. What do I do?

DVD drive has DVD stuck and will not eject or read DVD? DVD is 4 months old. What do I do?

Try issuing this command in the Terminal application followed by the Return or Enter key:
drutil eject
Might take several attempts
OT

Cd/dvd drive gets stuck

Hi,
I have had this recurring problem for two years. My CD/DVD drive will not spit out certain CDs DVDs. They get stuck when I try to eject; then they start running again. They always eventually come out, but it is extremely irritating. I've taken it to the Apple store, but they told me that it is a flawed disc. Anyone else have this problem and does anyone know how I can manually eject discs when this occurs next?
Thanks.

nother help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type cd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Make sure the DVDs are not dirty, smudged and/or scratched.
http://docs.info.apple.com/article.html?artnum=50448 How to Handle and Clean CD and DVD Discs
Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs.

Dvd stuck in Dvd drive, won't eject, tried everything

Hi, I inserted a dvd into the dvd drive and I had headphones on so I couldn't tell but I don't think it made any noise at all when I put it in, meaning it didn't pull it in like it normally does. It just kind of slid in and got too far so that I can't pull it out. I have tried everything. Hitting eject shows the eject symbol on the screen but does nothing. It does not show and dvd on the desktop and it isn't making any noise at all. I have restarted and tried holding the mouse button down on startup which did not work and tried getting it out with a thin card as suggested in other places. Any suggestions?

Hi,
I don't know how helpful this is, but I just luckily got out of a similar situation. I tried all advice on this page, nothing worked. The CD was still stuck in the drive, and despite the fact that I could hear it running during start-up, it did not show up on the desktop and the dvd-drive was no longer recognized by the system.
I've had a disc stuck once before, and then I eventually had to give up and send the macbook to apple.
So, this is what I did. Since after booting the disc stops turning and the unit goes to sleep, or rather coma in this case, I went into system preferences menu and adjusted so that the harddrive never goes to sleep, nor rests. This page (http://www.macosxhints.com/article.php?story=20051207044615606&query=lingon) motivated me to do so, since this will affect all drives, including the optical one, apparently.
Turns out, after restarting the computer the ordinary eject button suddenly did the trick!
Hope your problem can be solved the same way.

Stuck: Need Disk repair but DVD drive dead and only have USB 1

[1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
(The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
Disk Utility reports three things:
1. Incorrect number of thread records
2. Volume Bit Map needs minor repair
3. Checking volume information.
Volume free block count",0) [I might have mangled this line]
(It should be 13438611 instead of 13437937)
Here is the GOOD (but these are useless as explained under the "Bad"):
- I have a Tiger 10.4 boot DVD for a repair ==>but see below
- I also have a Disk Warrior disk (never used)
Here is the BAD:
- My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
- I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
Questions:
1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
Thanks,
Bill

Jeff and Michael,
Thank you both for your generous and thoughtful input.
Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
fsck -fy in Single User Mode
I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
Thanks,
Bilil

Undersized dvd stuck in my dvd drive

stupid move... i put a mini dvd into my dvd drive and the laptop will not eject the disk. any ideas? thx much

Try to restart but lift and tilt your macbook so drive door is facing the ground, and hope it will spit it out during start up and gravity will help you also.
The only person that allowed to crack that open without voiding warranty is person at apple store or authorized service center.
Make an appointment and go there.
Good Luck

Flake of Paper stuck in DVD Drive

Hi,
I made a stupid mistake. I took a CD that had its label flaking off and a bit of it broke off in my DVD drive. It will still accept and eject CD's, but no longer reads information from them. It makes a slow whirring noise when a disc is in and never reaches maximum speed. Any ideas on how to get this thing out without having to send to Apple? I have some compressed air, but I was wanting to see people's advice before doing anything.
Thanks,
Will
Specs
MATSHITA DVD-R UJ-857:
Firmware Revision: HBE4
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, DVD-DAO
Media: No

Since it is probably still visible, I'd take the longest sharp sewing needle you can muster and tease it out.
Try it once or twice and if there's no luck, take it to the Geniuses at the Bar. After all, it is still under warranty.
Should this occur again later down the road when there's no warranty, the quickest solution is to drop the bottom pan, dismount the drive and reach inside to take the debris out. Far easier when the drive is in your hand. IFixIt.com has detailed pictorials of what needs to be done to get the drive out and put it back in safely.

DVD drive died - l need to reinstall XP Satellite A105

Hi everyone,
My wife went on vacation to Hawaii, and while she was gone, her Satellite A105 (no longer under warranty with a dead DVD drive) started malfunctioning to the point where XP where freeze on boot.
I tried everything I could but it wouldn't boot.
So finally I took a USB DVD drive formatted the hard drive with killdisk and tried to use the recovery disc to at least get the unit operational. Problem is the unit will not complete the installation I get the following error:
Windows cannot find c:/bin/errordialog.exe
I thought it was the disc so I cleaned it, and still the same thing, since I'm a student, I had access to XP pro from the msdn network so I got a copy, and still the same error.
I don't have a large enough USB flash drive, and the laptop doesn't have a floppy so I'm stuck with no way to restore the OS... needless to say the wife is not pleased with me!
I managed to get Linux installed without problem, but my wife wants her laptop back to xp and will probably hate me until I can fix what I have done. PLEASE help!
TIA

>feilks, your grammar and sarcasm are as bad as the design of this laptop
:) you are right about my grammar but notebook design is not so bad.
Maybe my grammar is bad but you understood me very well. Thats make me happy.
So let be serious now.
You have notebook with defective optical disc drive.
You don't have floppy disc drive.
If you want to start OS installation from second partition you must somehow start notebook in DOS mode.
The question is how to do this. Usually you can do this using start disc (FDD) or you can create bootable start CD. The funny thing is: you cannot use any of them.
The whole time you are writing about USB. Ok I can understand what you want. Probably you want to use external USB connected CD/DVD drive. Right?
Idea is not bad but this drive will not be recognized for boot-up. Why? You must load DOS driver for external drive. How to do this? Using floppy? You don't have it.
Can you now understand my joke with gasoline tank?
BTW: sorry for all my intrusive unintelligent remarks. This is my last posting. I will not disturb you anymore. I just thought we can be realistic here.
I will follow this thread. Maybe someone else have better solution.
Good luck!

A disk in the DVD drive causes a crash, machine will not start

I have a fairly bizarre problem, searched, didn't find it in here so... maybe I am special. Anyway. I have a 2.4ghz MBP with 4GB of memory. I got it in November (with Leopard). It has worked without an issue until I started tonight to give bootcamp a go on it.
Symptoms:
- Leopard boots up fine, logged in, nothing else open
- Insert any disk (DVD, CD-R)
- Leopard crashes
- continues to cycle through a restart but it keeps crashing waits 1 min, restarts, repeat
- Even tried a Leopard disk
Tried:
- disk utility to look at things
- can't load anything to check the hardware cause its cd based
What I did before it started going nuts?
I used bootcamp to partition the drive. This worked fine. Stuck the XP disk in and it read it fine. Machine rebooted to install XP, this was fine. Things went well until the XP install asked for a reboot. Then it restarts, disk failure. I eject disk and select OS X. Off we go, things are good.
I delete partition thinking something got screwed up. Tried again. This time when I put the XP disk in the thing crashes while in Leopard.
While I have typed this my machine has restarted a dozen times on its own. It is kinda funny to watch but *** has happened to it? I can't even re-install Leopard... no drive.
The DVD drive does spin up but after a few seconds it crashes. Any ideas out there?

Maybe related...
Bought a 2.6G MBP yesterday, brought it home, booted up, everything great until I started loading my apps---CDs/DVDs would spin and spin, then eject---then Install Disc 1 froze the system. Can't eject the disc---onboard fans racing like jet engines and the keyboard area near the screen seemed very hot. Posted last night---someone thinks either bad optical drive or motherboard. About to go see a Genius now. For $3K+, this pretty much *****.

DVD drive on laptop disappeared, among other problems.

My laptop (HP Pavilion dv6921la, running Vista) started getting driver errors "without apparent explanation", first, the game controller devices cracked and the axis for movement became permanently tilted to the right. No apparent solution. No explanation for the sudden screw up.
Later, DVD burner stops working completely. I check the drivers and there's a generic CD reader driver that failed to do anything. Coupled with the enormous heat the laptop gave (the fan sounded like a hair dryer), it was time for a reformat.
So I just backed up everything with a measly 2GB SD card and used "reset to factory settings" on the laptop. Started trying apps, reinstalling things, etc. All good, no more horrendous heat, things go faster, drives work, (managed to get a glimpse of the DVD driver on the Device Manager, it was a Pioneer lightscribe drive) but when I plugged my mouse on one of the 3 USB ports it said that "the driver wasn't installed correctly" and whatever I try to plug in that port fails. Windows tells me "click here to check the driver" and it shows said port being stuck on "UNKNOWN DEVICE" and recognizing anything plugged in as such. At least the other ports work correctly.
I start copying a game from a backup DVD so I can try the gamepad. I check the gamepad, doesn't work on the same port. Switch it to the next one and it started tilting again. I unplugged it and tried again and now it worked great.
OK, so I return to the DVD to copy some other things and LOL, the drive again disappeared from the system, in the course of around 30 minutes between I copied the things and returned to copy more.
I system restore'd and it didn't do anything. And the laptop was starting to heat up again. Desperate, I returned to factory settings once again. With the system in a total factory state, I tested the drive: It wasn't there again. The USB port still didn't work. I'm inclined to believe the physical drive has failed, but I don't know what I need to know to pick a new one. (do I have to open the laptop to check what kind of connection uses and all that? Or if you know the in-depth technical specs of this model, can tell me?) And I suppose the USB port is dead, so I'm gonna need an USB hub. (and a cooling system...) If not, any suggestions?
I'm gonna do a last test with a Linux CD.

Update: The BIOS didn't detect the drive, didn't appear in the CMOS setup utility. The laptop was frozen in the startup screen until I removed the Linux CD. Only after that I could boot up Windows.
So I infer the drive is dead. Maybe as a result of the horrendous heat? Right now I'm getting a lot of bad heat by running a small game.

DVD Drive slow all of a sudden?

Hey guys, I noticed the other day when I went to install Windows 7 64 Bit (burnt from an ISO I had, it was legally obtained through a progarm at my school) on my MBP (after installing 8GB of RAM) that it took forever to load the installer, today I went to install a program on a CD (Not burnt) in Windows and I double clicked the disk, and it never came open, then when I ejected the disk, the installer came up, but of course I couldn't proceed due to the disk being out. So I booted into Snow Leopard and put the same disk in, this time I was able to view it in Finder, so I stuck a USB drive in and copied the contents (600MB) over to the USB Stick, and it took about 10 minutes, which seems like a lot, and the drive never spun up super fast, just kinda spun average speed. It takes forever to boot off of any CD/DVD besides the OS X DVD (that includes Windows 7 Pro x86, Windows 7 Pro 64 bit, and Ubuntu 11.04 64 Bit.) is it possible that my drive is on it's way out? I have Applecare so if it is i'm not too worried (granted I do have to drive 30 miles to the nearest store) or is it possible there is a firmware issue that is messing with the disk drive? Thanks!

Booting from CD/DVD always takes some time.
How about trying to copy an MP3 CD onto your HDD & see how long it takes to perhaps rule out the DVD drive being defective?

My dvd drive won't open so I can insert a disc. It has opened in the past by pushing the button on my mac

I can't insert any dvd's because my dvd drive won't open when I push the open key. It has always worked in the past. Any suggestions on how to fix this?

It's possible there is a CD/DVD in the drive that's stuck. Open Disk Utility in Applications/Utilities. Do you see a CD/DVD in the drive? Try ejecting using unmount.
If that fails, restart and hold down the mouse button whe restarting.
Other links:
Kappy's Five ways to eject a stuck CD or DVD from the optical drive https://discussions.apple.com/thread/4795807
Ds store's suggestion: Reboot the computer holding the option key down, wait for the boot drive options to appear, then press the eject key on the keyboard. When it's out, then select your boot drive and click the arrow key to boot up.
http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD
Hope this helps!

System recovery on Sattelite M70-204 PSM71E. The CD/DVD drive does not work

Hello!
Can you please give me some help and advice on the way to resolve the following issues:
I have had over the last three months minor problems with Windows Installer: software updates could not always be performed successfully, an error message was issued by Windows Installer regarding Quick Time when I started the computer. Apart from it, the computer was runing correctly. I had plan to restore the system with the Toshiba CD in the coming weeks to correct the issues.
But since yesterday, I have had a new problem. The CD drive is not recognized anymore under Windows XP.
I have tried to repair the driver from the CD drive following the procedure described by Toshiba. It did not work. I do not know if it is an hardware or a software problem which prevent me to recognize and use the CD and DVD drive under Windows XP and I do not know either if I can still run anymore a Restore process.
_*1/If I launch a Restore process, I believe that, at the start ,the HD will be formatted. How can I be sure that my computer will be able to read the data from the Toshiba Restore CD?*_ ( I have today a computer which still works almost properly. I would not like to be stuck with a completely dead computer, if the Restore process fails due to the CD driver)
_*2/ Is it possible to restore without using the internal CD drive? (use of an external CD drive or external HD)*_
Thank you in advance for your help and advice!

Please ignore my request!
I have been able to fix the problem by correcting the Register. The CD/DVD drive works now properly.

CD/DVD drive stuck?

Similar Messages

Maybe you are looking for