CD/DVD drive suddenly not working on brand new macbook pro?

I have a BRAND NEW 15" macbook pro, was ripping some commercial cd's into my itunes, when the computer , suddenly stopped recognizing them at all, they dont even show up on the desktop . It ejects them fine. What is the deal? Is the cd dvd reader defective? Please advise...

Firstly, try resetting PRAM…
http://docs.info.apple.com/article.html?artnum=2238
Failing that, insert a DVD and see if it works. If it does then I would contact AppleCare as this would most likely mean you have a failed CD laser (it's different to the DVD laser).

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