CD/DVD driver problem in iTunes 8

Hi there,
when I upgraded to iTunes 8 I got that problem that so many others are having, in regard to the registry settings and not recognizing my CD/DVD burning software. I am trying to do the fix mentioned in this article here:
http://support.apple.com/kb/TS2372?viewlocale=en_US
and I am fine until I get to the "Upper Filters" part of the process. I have no Upper Filters which I am gathering is the problem.
When I run the diagnostic test I get this message:
**** CD/DVD Drive Tests ****
*LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), DLACDBHM (1.0.0.1),*
*No drivers in UpperFilters.*
*Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.*
I have now uninstalled and reinstalled iTunes about 3 times. How do I get the Upper Filters back?
thanks!

Where did you check for the driver update?  If it was on the HP site, try again on the AMD site
http://www.amd.com/us/PRODUCTS/DESKTOP/GRAPHICS/ATI-RADEON-HD-4000/ATI-RADEON-HD-4200/Page s/ati-radeon-hd-4200-overview.aspx
There are other threads
http://forums.adobe.com/message/4805487
and a whole lot of hits if you Google
Radeon HD 4200 driver photoshop cc windows 8
Best of luck

Similar Messages

  • DVD drive problems : should I buy the new iMac ?

    Hello, being new to these discussions, I don't know if this question was answered before.
    My last iMac's DVD drive stopped working after 3 years use. And from reading the discussions, this problem seemed quite common.
    But 3 years is not bad, considering the posts talking about the DVD drive not working on NEW iMacs.
    Does anybody know if Apple is going to do something about this soon ? My computer is a working tool, and I cannot spend time or money on repairs all the time.
    Thank you.
    A Mac user since 1985

    +"Well, since nobody has an answer, I suppose I will wait until I no longer see the DVD drive problems on the discussions."+
    That might be a while. I bought my iMac Oct. 15 and the DVD drive is already not responding. Backing up files, I had burned 2 DVDs from the same package, Toast says this one is a CD-RW and unwritable, and makes a noise like it's trying to eject it but nothing happens. Disk utility says the DVD drive is empty and nothing shows up in the Finder. Using Terminal (drutil eject) and starting up with the mouse button held down makes the same noise as trying to eject it in Toast, with the same results - nothing.
    Still trying to find the receipt to take it back & get it repaired. I sure miss the hole for the paper clip.

  • No dvd drives after installing itunes

    after i installed, dvd rom and burner could not be found, went pc managment, there, but pc will cant find them...any ideas?

    hi gjmiles!
    i think Moz is bang on with his/her diagnosis here. (we've been getting a flurry of reports recently of this problem hitting Packard Bell owners.)
    if you'd like to doublecheck, head back into your Device Manager and expand the DVD drive entry. if you see a warning message there citing code 41, i'd go with the treatment outlined on the MS KB doc.
    if you've got the time and the inclination, would you mind trying something for me before you apply the MS KB doc treatment? head into itunes and see if it will let you do a "help > run CD diagnostics ...", and post back with the results.
    rationale ... my best guess at the moment as to why this is hitting Packard Bell owners is that there is software pre-installed on the PC which is leaving problematic filter entries in the registry. i don't know what software package that might be. but an itunes CD diagnostics displays people's filter entries. so it might help us get some idea about the causes of this particular problem ... or at least falsify my current best-guess hypothesis about the causes of this.
    love, b

  • Missing CD/DVD drive after installing iTunes w/ Windows Vista

    I have a Toshiba Satellite A135-S4427 laptop. The problem I am having is when I install iTunes my CD/DVD drive disappears. The drive is listed in the device mananger but it is corrupt ( yellow triangle). I can restore the drive by going back to system restore before iTunes was installed.It was sugested by Toshiba that I wait for the Windows Vista/ iPod fix. It has been sometime and there has been no word of a fix. I just bought my laptop in march and my iPod last month and I can not use it unless I load all of music one time and do a systems restore and loose it. It has become very fustrating as all the hot fixes do not apply to Vista but XP. I really need some support from someone. Microsoft charges 95 bucks a hour ( I think) and Toshiba says it is a Apple/Windows problem.
    Thanks-

    Here is the Diagnostics for my drive. I want to make a correction to my last post. I am only showing lower filters in the Redgit.
    Microsoft Windows Vista Home Edition (Build 6000)
    TOSHIBA Satellite A135
    iTunes 7.1.1.5
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    Current user is not an administrator.
    Video Display Information:
    Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
    Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
    Connected Device Information:
    DiskDrive, TOSHIBA MK1234GSX ATA Device, Channel 0, Target 0, Lun 0
    CDROM, PIONEER DVD-RW DVR-K17A ATA Device, Channel 1, Target 0, Lun 0
    Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
    D: PIONEER DVD-RW DVR-K17A, Rev 1.50
    Drive is empty.

  • DVD drive problem in Lenovo G580

    In my computer sometimes the dvd drive disappears and dvd driver with red multiplication cross is displayed. it was same in windows 7 i had before. recently i ve upgraded to windows 8 but same situation.. sometimes the drive shows up and suddenly disappears with a sound note.any idea rhow to repair the error?
      here s a screen shot of the error.
    Link to image
    rhow to repair the error?
    Moderator note: images larger than 50k converted to links per forum rules:  Lenovo Community Participation Rules

    Thats not a problem at all dude. The cross mark appears because of Intel Rapid Store Technology. The drive gets disabled and it can be enabled by making right click on it and select 'Enable'. the drive gets disabled if not used for some time and saves energy.

  • T41 DVD drive problems.

    First of all, I would like to say hello! I am new to the forums, and I have been recommended to come here for help and advice regarding my laptop.
    Second of all, my problem. As follows - 
    My laptop seems to have stopped recognizing my DVD drive. When I click on My Computer, is is not listed, but when I insert a CD or DVD I can hear the drive running, however nothing appears on the screen. 
    I have gone into Device Manager in an attempt to diagnose the problem, and it tells me that the driver may be missing or corrupted (code 39). I have run Spybot Search & Destroy, and AVG free edition, and neither have found any viruses. 
    Before the problem started, the drive was working perfectly. The model number of the drive is  HL-D-ST DVD-ROM GDR8083N (I believe it was made by LG Electronics). 
    Lastly, I am not a computer expert. I do not know a huge amount about how they work, so forgive me for any mistakes I have made. If you need to know anything about the laptop or the drive I am happy to try and find it for you. 
    Thanks, 2007DBR9

    Hello 2007DBR9 and welcome here.
    Please donwload a Knoppix or other Linux Live cd. Burn it to cd and boot with it.
    If your drive won´t be found it seems a hardware defect.
    Also you should check recent bios updates on Lenovo support pages, may be there 
    are some hints at the release informations about problems fixed with those drives.
    Follow @LenovoForums on Twitter! Try the forum search, before first posting: Forum Search Option
    Please insert your type, model (not S/N) number and used OS in your posts.
    I´m a volunteer here using New X1 Carbon, ThinkPad Yoga, Yoga 11s, Yoga 13, T430s,T510, X220t, IdeaCentre B540.
    TIP: If your computer runs satisfactorily now, it may not be necessary to update the system.
     English Community       Deutsche Community       Comunidad en Español

  • DVD drive problems after 10.4.7 updae

    I successfully completed a 10.4.7 update after a nuke & repave of the internal hard disk. At the moment the only applications on my machine are Mac OS 10.4.7 and the iLife suite.
    Since I installed 10.4.7 I'm having a problem with the internal DVD drive (PIONEER DVD-RW DVR-106D Rev. A612) not working properly. On the first boot with the new OS the drive wasn't listed in System Profiler. I rebooted and now the drive is listed, but when I put in a DVD I get the tik-tik noise of the drive searching. Sometimes (maybe 1 in 5 attempts) it does detect the disk and mount it. Any ideas?

    There's a cludgy solution to getting access to the disks which I'm finding works sometimes.
    I created a new folder, e.g. "dvd" in my "Documents"
    Inserted a DVD and clicked to ignore the fact that the Mac wouldn't read it.
    Then using Terminal I mounted /dev/disk1, using the "dvd" folder as the mounting node:
    "/sbin/mount_cd9660 /dev/disk1 ./dvd" when I was in "Documents"
    Then I could get into the folder. I've found that the "mount" command wouldn't do it, and neither did "mount -t iso9660", but mount_cd9660 seams OK.
    Other things to note:
    If you want to watch a movie, you can similarly "ignore" the error message when you insert the disk, and then go to the File->Open Disk menu in VLC.
    But Apple needs to get this lot sorter!

  • Powerbook G4/G5 CD/DVD Drive Problem

    My cd/dvd drive is not working properly. When I put a dvd/cd into the drive it moves but nothing shows up on my desktop. Sometimes it spits it back out. What is the problem. How do I make it work?

    Here's how I resurrected my "dead" laptop DVD-ROM Drive
    Recently I placed a CD in the DVD-ROM (Model M7931, Apple P/N 661-2244) drive on my G3 Pismo laptop to install some software. I heard some slow and fast spin sounds, but the CD icon did not appear on the Desktop. I removed the CD and inserted a DVD, but got the same results. The drive's lens was clean and the drive appeared in the System Profiler. When I replaced the DVD-ROM drive with a CD-ROM drive (M73888), the CD drive read a CD, so apparently the electronics within the G3 were OK.
    I did some Google searching for possible solutions. I read in several forums that these DVD drives have been problematic, primarily with a failed motor. Looking on eBay and some Mac hardware sites revealed that used ones appear to cost $50+ and new ones about $100+. The Service Manual troubleshooting doesn't suggest much, except replace. I thought there might be an alternate (cheaper $) PC drive that could be used. I found this site Replacing or Upgrading the Optical Drive in Your PowerBook G3 or 1400
    http://lowendmac.com/rivera/06/0124.html that suggested replacing the Apple drive with a PC drive.
    I decided that since I had a CD-ROM drive, I probably would not spend $ for an Apple drive at this time, but I might look for a PC drive.
    In the meantime, I thought that since the drive was inop and possibly need to be trashed, I was not adverse to trying to disassemble and attempt a repair.
    There are 3 things in the arsenal of most guys (and many gals) to fix problems - use WD-40 lubricant, use duct tape and/or use bailing wire. It seemed that the tape and wire were not viable solutions for this problem.
    I opened the drive tray from it's enclosure. Using a #0 jeweler's Phillips screwdriver, I removed the metal cover plate screws (5). Then removed the screws (3) holding the motor/plate assembly. I carefully lifted the motor assembly upward at about a 45 degree angle (flex cables were attached). Looking at the side, there was about a 1mm gap between the motor & the plate. Using the plastic nozzle on a can of WD-40, I sprayed a small amount of lubricant. Let it sit for a few minutes and rotated the spindle. Reassembled everything.
    I inserted a CD, didn't hear any spinning noise and the CD icon appeared on the screen. Repeated with a DVD. Both were being read. Yea!!!!!!!!!!!! It's fixed. WD-40, the miracle solution. How long it will last? I don't know, but for now it's working.
     Cheers, Tom

  • CD-RW/DVD Drive problem on T42

    Hi.  I had a product number 2373-JXU Thinkpad T42. I have a CD/DVD drive which is not being recognized by WinXP.  I went to the Lenovo website (http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=RMIE-38CEKN) to download a new driver (thinking that I have a corrupted driver not recognizing the hardware).  The only driver available is called cdtpgdos.exe (an old Win 3.1 driver).  When I download it to my desktop, it requires that I install the files to a floppy drive (a.  Fortunately, I have a floppy drive, so I was able to expand the install files to the a: drive.  One of the expanded files (UINSTALL) is the install program.  When executed, it asks for the source directory (a, but the install process gives an error "Error:  Drive A has damaged installation SOURCE files.  Try again using another copy of installation SOURCE file".  
    Can anyone help me try to find the correct driver file or happen to have a correct .exe file available for posting?  Any help you can give would be appreciated.

    did you install any itune software recently. 
    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

  • DVD drive problem solved

    I just received a MacBook Pro yesterday as a Christmas gift. Absolutely loved it until last night. I had watched one DVD yesterday after I got it set up without any problems. Then, I decided to watch a DVD last night. Put in a used DVD I had purchased from Blockbuster Video. They had put an additional label on it with a couple of strips that run through it that I am assuming are used to prevent people from stealing them. The DVD drive read the disc fine but it sounded like the label was rubbing against the top of the drive while it was spinning. In fact, it was so loud, I couldn't even hear the audio when the speakers were turned up full blast, so I quit DVD player, ejected the disc and put in another disc to watch. Was very disappointed when the DVD drive wouldn't work at all. Wouldn't spin. Just made this humming sound and eventually ejected the disc. Tried some other discs with the same result.
    Made up my mind to take the computer to an Apple Store today. But not before reading through the posts in this discussion. Found out that there were some firmware updates. Installed them without any success. Read one post that wasn't really related to my problem where one person suggest zapping the PRAM. I figured it was worth a try so I zapped the PRAM. Now the drive works just fine. Even the DVD that originally caused the problem plays in the drive and doesn't make a bit of noise. Odd solution to a very disappointing problem. I really thought I was going to have to have the drive replaced and would be without my MacBook Pro for a short time.

    I'm sorry, I should've edited this post.
    Later I had the idea of going to the bios and checking to see if my hardware was even recognized at first, and it wasn't. It's probably broken. Did you do this? I got to thinking that its rather unlikely that the system would fail to recognize the CD/DVD drive since its needed for the installation, don't you think? It should be very stable.

  • OS 10.4.9 CD/DVD Drive problem

    After the 10.4.9 update the CD/DVD drive no longer recognizes discs.
    DMG files will mount, but don't show up on the desktop. Installer files will run but the disc icon itself is invisible.
    System profiler sees the drive, but discs won't mount. I've fixed permissions, updated prebindings and run maintenance scripts and that didn't help.
    Drive ejects and opens/closes door properly but discs just spin and never mount. I used the drive moments before the update and it worked fine then.

    How about running Disk First Aid repair on your boot volume via Disk Utility when booted from your Tiger install disc which is much more critical and important over repairing disk permissions or any of the other things you have already done?
    Was a Hardware Test CD included with your Mac purchase and if so, have you run the extended tests?
    If the hardware test checks out OK, run Disk First Aid repair (not very disk) and if any problems are reported and successfully repaired, run repair again until no problems are reported.
    Afterwards and if you used Software Update, download the 10.4.9 Combo Update and re-install 10.4.9.

  • External Hard Drive problems with iTunes and iPod

    I recently purchased a 320 gig external hard drive for my computer, hoping in part to load my iTunes library onto it. Obviously I'd have much more room on disc than my actual iPod, so I was going to manually manage my music (an option I didn't have selected on my iPod before).
    I followed all the online help topics which have all been helpful so far. I organized my music files, changed my directory, consolidated my library, and now everything is on the external hard drive and is working just fine.
    The problem comes when I connect my iPod. iTunes barely even seems to recognize my iPod all of a sudden, saying that it has been corrupted and needs to be restored. When I try restoring it, nothing happens, and I can't seem to do a thing about it through iTunes. Of course, there's actually nothing wrong with the iPod at all, since it still works fine and plays music exactly the same as before. It simply won't update or do anything at all when hooked up to my computer.
    I know this has something to do with the new hard drive, since everything was just fine a few hours ago, I just can't figure out why I can't get my iPod to sync all of a sudden. Like I said, my iPod is working fine otherwise, iTunes is playing music through the external hard drive without any issues, and I haven't touched any files other than music files (I haven't even deleted them off my original hard drive yet, so all the original fines remain unchanged, even though I switched the directory).
    To the best of my knowledge, all my software is up to date, and the iPod is a 30 gig photo. Any ideas?
    pc   Windows XP  

    Yeah, I gave the new drive the letter Z, so there shouldn't have been any conflicts there. I also tried your other suggestion, and while the computer recognized my external hard drive, it didn't seem to make any difference once I plugged in the iPod again.
    I've been wrestling with this for days now. I've tried changing the drive letters for both the external hard drive and my iPod several times (but no matter what, the iPod always seems to take F when it's unplugged and then plugged back in). I've tried restoring the iPod on multiple occasions. I've tried reinstalling all my USB drivers. I've consolidated my music library on several occasions (I now have two identical libraries on my external hard drive), yet annoyingly, iTunes seems to keep switching file paths away from the external hard drive and back to their original locations on the C drive. I'm trying to free up internal hard drive space, not house 30 gigs of media on it. That's what this new external hard drive is for.
    Somehow, I was able to get them both to be recognized at the same time, but it never lasts long. I'll start iTunes with the external hard drive disconnected, plug in my iPod, wait for the iPod screen to come up in iTunes, then plug my external hard drive back in. Then, I can miraculously start to transfer music back onto my iPod, but iTunes doesn't seem to want this to happen for some reason, and will usually cut off the transfer. So far I've managed to put three whole songs on my iPod.
    So now I'm trying to do two things. One, the same as before, get my computer and iTunes to recognize both my iPod and my external hard dive at the same time. And two, get iTunes to stop changing the file paths back to the C drive. These files are already on my external hard drive and don't need to change.
    (As a side note, I should comment on how helpful people are on this discussion board. The Apple representitives I called on several occasions seemed totally unwilling to help, acting more like pushy salesmen than anything, while people here seem to be much more friendly and knowledgeable. Just thought it needed to be said.)
    pc Windows XP

  • DVD Drive problem

    Is it just me or are people having a lot of problems with there DVD Drives.
    I had mine replaced back in April, barely used the drive, went to use it tonight and its ejecting discs again. Surely it can't be gone again.
    Can anyone give me any ideas at all before I bring it back to the shop?
    Anything at all please???
    I use my mac a lot and I really can't be with out it for more then a couple of days and if I can avoided bring it to the shop , that would be great!

    I am a new MAC user and seem to be experiencing the very same issue. I am a photographer and at first i thought my disk where damaged,after throwing many out..i have found that this was not the case..but it seems that my dvd is very tempermental as well...if so many people are experiencing the same issue with the same product why isnt apple supporting them?? it doesnt seem right?? is there a solution to this issue? I tried to call apple care and my computer is just put of warranty (just a year old)and they said they wanted $49 to even answer any of my questions..this does not seem very right?? does any one have a solution that can help ?? is the only solution to get to an apple store and have them replace the drive?? I do have to use this drive in order to store my images..if i cant open them up when i have a client i am in a sense in trouble??? any help would be greatly appreciated!!!

  • External DVD Drive Problems - Mountain Lion

    hello,
    I am having problems using external DVD Drives on my 2012 Mac Mini.
    I have tried using 2 plug and play devices that are stared to work with Macs.
    The drive powers up but it does not appear anywhere on the mac. essentially it wont mount.
    the lasest drive I have tried is the Samsung SE - 208
    Please Help!!!

    Connect the drives, launch Disk Utility, and see if they show up. If so, pop in a disc and see if that solves your issue. AFAIK, they won't mount unless there/s a disc inside. If still no go,Zap the PRAM and Reset the SMC, then try again.

  • DVD Drive gone after itunes update

    I can no longer access my DVD drive. Windows Vista Home Premium. Sony DVD drive. iTunes 7.5 . If I uninstall iTunes my system can recognize my DVD drive, but when I install iTunes my dvd drive is gone from the system, can't be recognized by itunes or windows. I've tried previous version so iTunes 7 but none seem to work. Any advice?

    Thanks. I followed the instructions and removed both UpperFilters and LowerFilters registry entries, rebooted and my DVD drive could then be recognized by Vista. But..... when I started iTunes I received the error:
    "The registry settings used by the iTunes drivers for importing and burnging CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
    So... since I was on a previous version I installed the latest, 7.5... and iTunes could then see the DVD drive, but when I rebooted, Vista could no longer see the DVD drive. iTunes re-installed the registry entry : UpperFilters, REGMULTISZ, GEARAspiWDM (does not put in the LowerFilters) so as it stands now, I have a registry file on my desktop that I have to run, to put back the GEARAspiWDM entry whenever I want to use iTunes, then remove it and reboot to use it in Vista - does anyone know why this is happening and how I can fix it without a workaround? Thanks.

Maybe you are looking for

  • Uninstall Photoshop cc Trial version on  windows 8.1

    Hi, I've tried Photoshop CC for the trial period but now I wanto to uninstall it. Unfortunately I cannot find the uninstall function in panel control -> programs -> uninstall a program, the program is also present inthe disk, it works and is showed a

  • Dragging files from web pages to the desktop (To a specific spot!)

    I often need to drag images or url links directly from Safari or Firefox to my desktop. I have a two monitor setup and usually have a bunch of windows or applications open. Whenever I drag a file from the browser to the desktop, it gets sorted in the

  • The Airport extreme vs vingor2750vn, which is better?

    I want to buy a Airport extreme, But is it better than the vingor2750Vn, because my internet is really slow. Maybe if I get the Airport router from apple my internet will inprove. But I am not sure if it will help

  • ODDC / Document Capture: Barcodes

    Does anyone have any experience using BarCodes with Oracle Distributed Document Capture? I see that Barcodes are available via the Recognition Server which is only available through the non-Distributed Document Capture, I believe. I read that a Elect

  • ME23N TAXES KOMV DATA

    Hi Guys, ME23N get taxes for a PO. (ME23N: "Taxes" button in "Invoice" tab in "Item Detail") i am trying to get values from KOMV structure using PRICING F.M but i got values conditions tab komv structure data which is after invoice tab under item det