Cd/dvd failure?

ugh.
just got this last year, but i think the cd/dvd drive died.
if i put an audio cd in, it makes a lot of noise (like it's trying to read it), then i open some media software (i.e. WMP) and it alleges that i don't even have an F drive.
then if i go into "my pc" then open it from there, i get alerted "please insert a disc".
yes, i've tried multiple discs.
before i send this back, are there any diagnostics or tricks i can do from here first?
This question was solved.
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Please refer to the below shown link for more troubleshooting steps
http://support.hp.com/us-en/product/HP-ENVY-17-j100-Quad-Edition-Notebook-PC-series/6665176/model/66...
Hope this helps, for any further queries reply to the post and feel free to join us again
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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This question was solved.
View Solution.

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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