CD/DVD inop on Presario SR1500NX

Anyone able to help with driver for TSST Corp CDW/DVD TS-H492A on Compaq Presario SR1500NX using Windows XP? The computer has SP3 installed. The drive no longer works--will not spin up a CD or DVD--shows yellow exclamation point on hardware section for computer. I have tried uninstall, turn off then turn on computer without success. Also have another DVD drive: MegaSTOR 18X Triple Format DVD+-RW Internal Drive (Mad Dog TF-DVDRW TSH 652D that is having the same problem. They worked in the past, just stopped working now. I would appreciate any help.
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CrashComp wrote: I cannot thank you enough for taking the time to respond to my question on this forum. This tool fixed the problems with those drives as well as another USB 2.0 DVD ROM device that I tried but didn't work as well. I spent hours searching for free solutions over the past several days, as well as trying some restore operations, all of which were unsuccessful. Once again, I want to say THANK YOU VERY MUCH for a great solution to a problem, which I believe other people have had as well based upon my searches on the Internet. I sincerely appreciate your help! Awesome support--you made my evening!
Hello CrashComp, Thanks for those kind words. I must admit, I have experienced this very issue many, many times in the past, on other systems that come to me from friends, and others, so it was not exactly new to me.
I recall when I first encountered this problem, I reinstalled the operating system to get this issue resolved. That was years ago, but I never forgot it and it still shows up from time to time for many Windows XP users.
You would think Microsoft would have corrected this before now, but they are weaning everyone from Windows XP so they have no time to devote to Windows XP.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

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CD/dvd inop

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Thanks to "Banhein" I have fixed the problem. I found the repair indirectly though his suggestion to "Mannon2nd" on another similar question in this section. His advice to Mannon2nd was similar to my problem and in following his suggestion and then going one more step that Microsoft put out if the previous fix didn't work. WORKED FOR ME. THANKS BANHIEN.

Update BIOS from DOS command line?

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i have a compaq presario f750us runnin windows 7 ultimate 32-bit when i first turn on the machine the sound and dvd drive work correctly but after about a hour of it being on both devices stop working an they dont appear in device manager.

Have you looked at your AutoPlay settings?
what is autoplay: http://windows.microsoft.com/en-us/windows/change-autoplay-settings#1TC=windows-7
FAQ tutorial: http://windows.microsoft.com/en-us/windows/autoplay-faq#1TC=windows-7
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
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Presario 3510 w/ vista 32, upgraded to windows7, Hitachi CD/DVD drive HDS 721616PLA380

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Berniejc,
If "BH"'s suggestion does not fix your problem, I do suggest:
Saying you own a Presario 3510 is like stating you own a Chevy. It this a laptop or desktop, and what is the full model # or product #.
The HDS 721616PLA380 is listed as a hard drive, 160GB.
http://www.calhountech.com/catalogsearch/result/?order=has_pricing&dir=desc&q=hds721616pla380&gclid=...
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

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compaq presario a933tu dvd writer is not working properly

Hi,
Please try this first:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

PRESARIO V2000T WINDOWS NOT RECOGNIZING DVD DRIVE

I HAVE COMPAQ PRESARIO V2000 (XP) (DZ 667AV) WITH A PIONEER DVDRW-DVRK15 AND WINDOWS NO LONGER RECOGNIZES DRIVE. DEVICE MGR MESSAGE=Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39). USED DRIVER DETECTIVE FOLLOWING IS A PARTIAL MESSAGE: (1327)This error has several causes. One cause is that the installation was created with a hard-coded path to a drive letter that does not exist on the machine. If this is the case then there is no way to make the installation install to a different drive letter. The software vendor must be contacted. SUPPORT FROM HP IS EXPIRED FOR MY LAPTOP. WILL A DRIVER DOWNLOAD WORK AND WHERE DO YOU SUGGEST I FIND THE WINDOWS DRIVER?
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Ho boy! We have had several problems in recent threads with this dvd drive that I call the drive from the twilight zone. As I recall, it usually ended up a drive replacement, which is very painless and only costs $31. See:
Install video: http://eshop.macsales.com/tech_center/installation.cfm
Drive selection: http://eshop.macsales.com/shop/optical-drives/superdrives/powermac/
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Greetings all. Compaq Presario Windows 7 The DVD burner won't recognize some of my DVDs including some of my backups. When I insert a disk, I either get nothing, like the disk isn't in the drive, or I get a message asking me if I want to format it. None of the disks in question are rewritable. DVD-R. HP DVD-R disks work, but other brands don't. RW disks work. Help!
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You can try a DVD lens cleaner available at any store that sells DVDs. That is a longshot. If it reads some types of disks but not others that means a failure of one of the multiple lasers and the only fix for that is replacing the drive. The drive is easy to remove and replace and the part is not too expensive. Where do you live?

My CD-writer/DVD combo on my Compaq Presario won't open. How do I get it to open. Also, I do I get rid of HP Cue error? Thanks

My CD-writer/DVD combo on my Compaq Presario won't open. How do I get it to open. Also, I do I get rid of HP Cue error? Thanks

Sorry, but this forum is for Firefox questions only.
You will need to contact Compaq and HP or visit their forums for answers to your questions.

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I have a compaq presario CQ61-214TU Notebook PC, i've been trying to backup my doumuments but it says i havnt inserted a disc.. but i have?
I've tried reinstalling the software but nothing is working. Help?!? Please

I looked up your model. You are running vista
Your CD or DVD drive can't read or write media
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Signature:
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

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I seem to have the same problem as some of the people with the CD\DVD is either missing or not installed.
I have tried the removing of the upper and lower filters ( they are not in the file) and the device is not in the device manager.
I have done a total reformat this worked, I was able to load all the programs, then all of sudden it was gone.
I have pulled out the unit and put it back in, check the bios ( which is very limited ) on this model.
I have checked the event viewer to see where the problem started all it said was failed to load and bad block.
Is this a cause because of Norton's system that comes with it......dvd software?
I have this for a little over a year and all of sudden this started. So I know it still works it just shows up when it wants too.
Is there a different fix, or software that I should remove to solve this.
Any help would greatly be appreciated
Thank you

I have the exact same problem.
I have tried everything mentioned on this thread and even removed the drive momentarily to isolate the problem. After I have used all the solutions I could possibly find on the internet, I have derived a few questions;
                                         1. Is the drive physically broken? - The laptop's almost a year old and I hardly use it for burning DVDs. But, I have used it a few times to watch a few movies. There was a time that I've used the drive to read AVI movies. It made a very loud noise due to the imbalanced weight of the disc which was a few days before my drive disappeared.
   2. Is it an OS(Vista Home Premium) issue? - I have worked on its registry (deleted upper and lower filters), downloaded a quick fix from Microsoft (the same procedure as the other conveniently packed into one file), tried rebooting and putting the PC to sleep and even checked the Device Manager for the drive (which is not possible since there's no DVD drive on the Device Manager to begin with). But I tried booting with the drive with another OS disk and still didn't work. I am unsure that it is a software problem.
                                         3. Is it the physical connection - I travel and use the machine almost everyday. It may have been jolted off from its connection between the drive and the board or a part within the drive itself had been jerked off.
I haven't tried removing the drive and installing it to another machine. I would deeply appreciate it if anyone would provide a solution or even just an explanation of whats happening to the Presario 756NR's GSA-T20N Super Multi-Rewriter Drive.
Many Thanks in advance

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Hi all my product no is "compaq presario c700". While starting my laptop the CD/DVD drive makes dragging sound (two times). It doesn't read any disk drives. So my question is, is there any solution to solve this problem? Until i need to replace my drive? Please help me

Hi,
Please try this solution first:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Problems with the CD/DVD drive on my presario CQ50-108NR

Hey there.
I picked up the above listed laptop a short time ago, and I have discovered a problem that I can't seem to solve.
The CD/DVD drive reads and plays movies well enough, but it will not read CD's; any CD, be it data, music, images, whathaveyou. When I try to access the CD it keeps telling me that I need to insert a disk into the drive.
Again, it plays DVD movies well enough, not a hitch there. It just won't read CD's.
I'd love to assume that it's a driver issue (which would be the simplest and cheapest to fix), but I hate assuming anything where computers are concerned.
Thanks in advance for any and all help.

Is this a used Notebook?
Use device manager to uninstall the DVD drive, open DM, expand the DVD drive, then right clcik on the dvd drive and select "uninstall" Keep DM open, now right click on any device and select "scan for hardware changes" Windows will reinstall a clean copy of the driver. Reboot the notebook
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My cd/dvd drive is inop on my 13inch macbook pro and will not show a disc or eject it

cd/dvd drive will not work and will not display any disc in the drive. I have been unsucsessful in trouble this and the blank cd-r currently in the drive won't even eject manually even with a restart.

This fixed my issue, which sounds just like yours:
http://www.powermax.com/askjacob/2012/02/optical-drive-in-imac-not-accepting-cdd vd/
Basically:
1) Shut down
2) Wait until iMac has completely powered off
3) Hold down mouse button
4) Power on iMac and continue to hold down mouse button
5) Listen for sound of drive cycling itself (makes the sound of ejecting a disk)
6) Let mouse button go
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- Tom -

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AMD 64 bit dual processor. Windows Vista SP1. Someone else reinstalled operating system, but didn't upgrade any drivers, or microsoft updates. I performed all updates from Microsoft, and drivers listed from HP, including BIOS Flash. This solved numerous problems, including wireless access. Both sound and video are perfect on DVD. With CD, or CD ROM, you just hear the CD spin, quiver as if it's trying, but nothing is recognized. Device manager doesn't show any problems. Only DVD is listed. Rather than just remove and reinsert DVD / CD player into it's connector, I swapped it with a known good one, same model number; HP Super Multi DVD Rewriter; Model-GSA-T20N (S05D) Same problem persists. I didn't check device manager again yet to see if there are any changes. I'm almost certain this is a driver issue, but since I'm here on this forum, I'm open to any relevant suggestions. I usually try to find the simplest solution, which usually works

I did miss the comment about swapping with a known working CD/DVD drive. Sorry!
I'm not sure that this is a driver issue, as the CD/DVD drive should at least recognize that there is a disc in the drive. I've made no software changes, checked registry filters, and even uninstalled/reinstalled iTunes betting that the issue was software related. No joy. If yours is like mine, it returns a "unsupported media" error message (although mine is a CD media recognition issue). I saw where someone advised to uninstall the controller entry under the IDE ATA/ATAPI section in Device Manager, reboot, and scan for new hardware. Still no joy for me.
I'm currently looking to do a hardware replacement, and was thinking about upgrading to a Blu-ray drive. Still looking for solutions before having to replace, but everything that I see points to a hardware issue. Still looking though.

CD/DVD inop on Presario SR1500NX

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