CD/DVD Optical Drive - Portege Laptop R700-S1310 - Need help.

Recently, my Portege R700S1310 has given me problems regarding it's DVD/CD RW drive. I wanted to change it out, and did all the screw removals, etc. Once I removed the screws, I tried to remove the drive and pulled it out of the location. Unfortunately, not realizing it is not a slide out drive, I pulled it away from something and I am not sure how to reconnect it. I had ordered a drive that seems pretty much universal; however, this is totally different.
Can anyone help me on reinstalling the drive? My computer is running very slowly, so I am assuming that this is causing me some sort of problem as the tab is not connected to the motherboard as it must have been originally. I have looked high and low for some instructions without any source of help.
I posted a photo of the drive.
Attachments:
P1030584.JPG ‏4739 KB

I am having the exact same problem with my customer's dvd drive sometimes showing up during boot (BIOS) and sometimes not. Also ran full system diagnostic software and everything else tests fine, although the drive is not showing present. I have also tried 2 different drives but they do the same thing. I would go on to say that if you always left the dvd drive out of the laptop, your boot problems would probably go away. This would then tell you that it's not your drive at all, but the connections on the MOBO or the traces (wires) connecting the drive to the MOBO.
I work on computers and have for several years and most times this is related to a MOBO issue since that is the only item left in this situation. You know it's not the drive since it's been replaced with the same issue so drivers/firmware are not the case. I am assuming you have already updated the BIOS as well, but this shouldn't matter. There could be a dirty contact, faulty component, or a bad trace (wire) on the MOBO which is almost always harder to fix and is better to just replace the MOBO. However, replacing the MOBO is usually expensive when you have to buy the part and then pay someone to install it making it not usually the best option. Even if it is a dirty contact, it was probably caused by something that was spilled which could cause problems later. In this case, I am probably just going to recommend disabling the internal dvd drive and buying a slim external usb dvd drive, and then saving their money for a new laptop. You will still have to wait through a slower boot while staring at the HP screen, but I don't think replacing the MOBO is the most economical thing to do, unless you are the manufacturer and have several laying around.
I know this isn't good news, but it is what I've found to be the case in my experiences. Anybody else care to chime in?

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CD-DVD ( Optical Drives ) Common Problems and Solutions

CD/DVD Common Problems…
Dear friends, I have noticed that many laptop users suffering from some common problems. cd/dvd ( Optical Drive ) problems are one of them.. so here I am trying to collect and make available solutions related to cd/dvd drives . Almost all solutions are already advised in previous posts but these are all are in one post. We all are here for sharing problems and solutions. I always appreciate all corrections and additions. In first look optical drive problems seems like hardware problem. These problems have hardware/software both possibility so I request to administrator, to make available this post in both ( hardware – software ) sections. I put only solution links to save forum’s valuable space.
CD-DVD drive called an OPTICAL DRIVE.
CD-DVD discs called A MEDIA
There are 2 possibilities for optical drives problems.
Widows based problems
Hardware based problems
First here are windows based few common problems
All windows based solutions are from Microsoft Corporation.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs - Windows XP...
Symptom:Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows V...
Symptom : You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1 or you install or uninstall applications that have a CD/DVD filter driver.
When you restart the computer, the CD drive or DVD drive no longer works as expected
Your CD or DVD drive cannot read or write media
Symptoms : Your CD or DVD Drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to by your CD or DVD drive
You receive one of the following errors:
A class specific or device specific driver is missing or corrupt
A CD or DVD drive cannot be found or is not connected
The CD or DVD drive is experiencing a problem that prevents it from working properly
The CD or DVD drive is not accessible via an assigned drive letter
How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or ...
Symptoms:
The disc label does not appear in Windows Explorer.
The contents of the disc do not appear in Windows Explorer.
When you insert the disc in the drive or when your computer tries to read the disc,the computer stops responding.
You cannot eject the disc from the drive.
The computer takes a long time to read the disc.
CD drive or DVD drive errors may cause unexpected program crash in Windows XP
Symptom : Error
"Program_name has caused and error and must be closed. We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve rogram_name. We will treat this report as confidential and anonymous. To see what data this error report contains, click here."
You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW combination drive
Symptom : "The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into drive D:\, or insert a disc with enough free space to hold all the files you have selected for writing to CD. "
DVD-RW Drive Appears in My Computer as a DVD-R Drive
Symptom : "If your computer has a DVD-RW (digital video disc rewritable) optical drive, the DVD-RW icon may not appear in My Computer. Instead, your DVD-RW optical drive may appear as a DVD-R (digital video disc recordable) icon."
Windows XP does not recognize a DVD-RW disc
Symptom : When you insert a DVD-RW disc into the DVD drive of a Microsoft Windows XP-based computer, Windows XP does not recognize the disc. For example, you do not see any files on the disc.
You may also experience this problem with DVD-RW discs that have been formatted as VD-VR. Some consumer DVD recorders use the DVD-VR format.
CD-R drive or CD-RW drive is not recognized as a recordable device
Symptom : When you try to burn data to a CD-R or a CD-RW, you do not have the option to send data to the CD drive.
When you view the properties of the CD-R drive or the CD-RW drive, you notice that the Recording tab is not displayed in the CD Drive (drive_letter: ) Properties dialog box, where drive_letter is the letter of the CD-R drive or CD-RW drive.
Note To view the CD Drive (drive_letter: ) Properties dialog box, click Start, click My Computer, right-click the CD drive that you want, and then click Properties.
Additionally, you may receive the following error message:
There is no disc in the drive. Please insert a writable CD into drive.
CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP
Symptom : Your computer cannot read some or all files on CDs or DVDs that were recorded through the use of the Optical Storage Technology Association (OSTA) Universal Disk Format (UDF) file system standard. Symptoms may include:
The disc is not recognized at all and shows up as empty.
Error messages such as "The file or directory is corrupt and unreadable" appear when you try to access files in Windows Explorer.
Some portions of a DVD-video may not function correctly
How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows...
Symptoms :issues that occur if you write data to CD-R and CD-RW optical discs and how to troubleshoot issues with CD-R and CD-RW drives.
These are most common issues related to optical drivers.
Tomorrow will try to explain hardware possibilities.
All friends suggestions and correction are highly advisable..

I upgraded to W7 and everything works fine except two things.
I followed the
http://h30434.www3.hp.com/t5/Operating-systems-and-software/Windows7-Upgrade-Guide-for-dv6000-dv9000...
process and still have the problem DVD not under device manager
DVD spins when booting but after W7 splash screen no longer functions, it did work prior to upgrade.
I have seen many listed problems but no solution. my device is a TS-L632N and based on the most recent drivers i can find still not working. I looked in the registry and it is not listed under cdrom or
{4D36E965-E325-11CE-BFC1-08002BE10318}
there are no upper or lower filters

Add a 2nd HDD using the CD/DVD Optical Drive Bay

Hi HP,I,m going to add a 2nd HDD for my laptop bu using CD/DVD optical drive bay,so,i don't know if optical drive connection support SATA 2 or SATA3? And where i can buy a bay for 2nd HDD( good quality)? Tks a lot!
This question was solved.
View Solution.

Dảkwarrior1912 wrote:
Why hard drive conection support SATA 3 but optical drive support SATA2??As i know the other notebook like asus or dell support SATA 3 both conection(hard drive and optical drive)
It appears that you did not understand the post that I made.
If you purchase a high end notebook that has a chipset with sata controllers that support SATA3 then SATA3 devices will run at SATA3 bandwidth. Your notebook is not one that does.
It would not matter which brand you chose.
If you decided to economize and purchase a mainstream notebook, then the issue would still be the same.
Notebooks are not created equally. It is the same with desktop PCs.
That is why each manufacturer has a tiered structure to accomodate the economic means of the target market.
1) Entry level (basic chipset and CPU) $
2) Mainstream (mid level chipset and mainstream CPU) $$
3) High end. (high end chipset and high performance CPU, wifi adapter and even SSD hard disks) $$$
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

DVD optical drive no longer works with Windows under bootcamp or parallels

For some strange reason, the DVD optical drive- Optiarc 5680 on my 27" iMac, no longer works anymore with Windows under Parallels or Bootcamp. It used to work perfectly fine before, but now it just shows up with a yellow exclamation mark under Device Manager and Code 39 "Windows cannot load the device driver..."
The DVD drive continues to still work fine with OSX. But it won't work anymore under Windows via Parallels or bootcamp, despite trying to uninstall the optical device drivers, update, reinstall, etc. Anybody else experiencing this or have any ideas?

Finally found the solution for anybody else who runs into this problem. It was solved by doing a registry mod in Windows from this site:
http://aumha.org/win5/a/xpcd.php#problems
described in “My CD drives have vanished (from Explorer, Device Manager, etc.)”
After applying the registry changes the DVD optical drive worked instantly again with Windows....sigh...guess I can't blame the Mac on this one.

Dv6915nr DVD optical Drive is MISSING

Help my
Dv6915nr DVD optical Drive is MISSING for 3 weeks now. I have done seaching the problem all over the internet.
still couldn't find the solution for it.
Microsoft fix it doesn't fix the problem.
Device Manager won't show any Dvd/Cd drivers
There are 2 ATA devices listed
Ata channel 0 - target:0 - device type:ATA Disk - Current mode: Ultra DMA mode 5
Ata channel 1 - target - device type: - Current mode:
Last time the Dvd drive works and the ata channel 1 target is 1 device type is dvd/cd driver.
i can press the eject button, i can put in the cd and the dvd driver will spin, the light will go on for 3 secs then it stopped.
My computer won't show any Dvd Driver.
Someone help.

lots of people having this problem.
I wonder why....
maybe AVG or some thing is blocking the access of the Dvd-driver?
But get this, when ever i reinstall OS , win vista,
the dvd-rom will show up and starting working....after while or downloading
some windows updates, it stop working again....
hmmmm.......
hmmmmmmmmmm....
who can configure this out.
it could be the microsoft's problem. or anti-virus problem.. i dont know.
but every one here got this problem really need some help from the experts.

How do I disable my dvd optical drive on my MacBook Pro (Mountain Lion)?

Hey,
I have dvd stuck in my optical drive and it keeps on making a noise-non stop. I've tried everything to remove it, ATM cards, rebooting whilst holding mouse key and eject botton, terminal command etc etc.-nothing works! I'm stuck in North Africa with no Apple services available anywhere close by.
I don't really use the dvd drive that much anyway so I would like to just disable my dvd optical drive all together. I saw that it is possible on Snow Leopard and Lion but the option to go to /Library/Extensions and removing (IODVDStorageFamily.kext) and removing it is not available on Mountain Lion.
Help please!

Light source. Straightened paper-clip. Insert straight (no wiggling around) to find the mechanical eject hole on the edge of the DVD drive.
Hold the MBP trackpad down during a cold reboot. I know you said you used a mouse like this.
In Terminal, type drutil eject
Try ejecting the DVD with the MBP flipped upside down. Sometimes all you need is gravity. If the credit card didn't pry it up off the drive spindle, maybe this will.
Because of your location, you may not have the tools to take the MBP apart and remove the DVD drive.

What is the best and reasonably priced external cd/dvd optical drive for an Imac 21.5 inches from late 2009?

What is the best and reasonably priced external cd/dvd optical drive for an Imac 21.5 inches from late 2009?

A lot of people have a Mac where the superdrive has been taken out to be replaced with a harddisk. Try to find a friend who has done that, give him a beer and take the superdrive, then buy a superdrive container from OWC or another for afew dollars and put it in there. This slimdrive container has a USB connector. There you go.

USB DVD Optical Drives

Dear Forum:
(This is my first submission, so please forgive me if I don't do it correctly.)
A few months ago, I purchased a HP ENVY 23-k110 Desktop. I did not know at the time of purchase that it did not have a DVD Optical Drive, so I purchased a USB External DVD Combo Drive Writer and it did not work - it just spun around for a few seconds while the green light flashed a few times. Nothing happened on the screen. I tried and re-tried to get it to work without results.
Thinking the drive was defective, I returned it and bought another combo drive of a different brand and, to my disappointment, I could not get this to unit to work either. Again, nothing happened on the screen. By now, I figured that either I was doing something wrong or maybe there was something wrong with my computer. Out of frustration, I decided to get yet another, more expensive unit. However, after following the instructions for this new, third combo drive, I could still not get it to work and I was becoming angry! As was the case with the previous tries, nothing appeared on the screen.
If anyone has ideas or suggestions for me to get this USB External Combo Drive to function, I will be grateful! Thank you for your time and help! ~ Max

Is the computer recognizing other USB devices through those ports?
If not, try resetting your USB controllers.
(Instructions from the Microsoft Support Forum)
To disable and re-enable the USB controllers, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.
Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.
I work on behalf of HP (But this isn't my job)
Mark my post as “Accept as Solution" if you feel my post solved your issue, so that others with the same question can find the answer.
Please give me Kudos if I wrote something that helped you.

CD/DVD optical drive pavilion dv6815nr

My computer does not show a CD/DVD optical drive in its device manager anymore. I can't update or roll back the drive because it says I do not have one. Has anyone had this problem?

Yes, lots of people. It is common with Vista but can happen with XP.
AutoFix
Above is a link to a Microsoft site which has an automatic fix link. I have actually had better luck with the manual registry edit also described in the article. In fact, I just successfully did this about 20 minutes ago to a Sony Vaio I am working on. Good luck and post back with questions.

CD/DVD Optical Drive problems

I've had lots of problems with my CD/DVD optical drive. Took it to the Genius Bar last month and had it replaced under warranty. Has worked fine with DVDs since. NOW, however, I have a CD in the drive -- stuck -- not registering on the desktop and inaccessible.
1) Any suggestions how to get it out? (Why not the good old days of Apple when a bent paper clip was the ultimate tool?) I've tried Shutting Down, Restarting, with and without Command key down. Nothing ejects it.
2) Any thoughts -- might it be the brand of CD or just a faulty mechanism?
I'd really appreciate any help!
Thanks, CLW

Depress the mouse button at startup and it should eject. If that doesn't work, post back for more suggestions.
 Cheers, Tom

CD/DVD Optical drive appears and then disappears, replacement also does not show up

My laptop: HP Pavilion dv9601AU
I have read a similar post here but my problem is different. My problem is that the DVD drive *sometimes* show up in My Computer and *sometimes* dont. Even the BIOS does not detect it. When I formatted my laptop with Windows 7, to my surprise it was gone. But it appeared again and I somehow installed all the required drivers from my driver DVD.... then it dissapered again. It never came back.
Failed attempt 1: I tried to re-format the PC using virtual drive but the problem persists.
Failed attempt 2: Thinking it to be a physical loose connection, I took it to local HP service station, they removed the drive, put it back firmly, but in vain.
Failed attempt 3: They attached other similar optical drive but to my surprise, the new drive was also not detected.
Failed attempt 4: I tried Microsoft's "Fix It" thing and also read about removing "upper filters" and "lower filters" in registry. However, I didnt have any of those filters entry in the first place so no question about making changes to the registry.
Facts:
1) The drivers are installed. There should not be any problem with the drivers.
2) The lens is perfect. I was able to install all the drivers from DVD when the drive appeared for a short period of time.
3) The HP logo tht appears upon starting the laptop lingers for a longer period of time compared to what it was doing so when the drive was fine.
4) The boot menu does not show the optical drive.
5) I live in India where normal room temperatures go upto 42 degrees Celcius and my laptop gets much much warm most of the times. I think some damage has been done to the internal circuitry.
Please, if somebody can provide me a solution to this. How can I get back my DVD Drive working. The support personnel here are having no clue (especially after learning the fact that their new optical drive also didnt show up) I hope I get some guidance from you guys as what should I do next. Please help me.
Message Edited by jal_desai on 10-09-2009 06:51 AM

I am having the exact same problem with my customer's dvd drive sometimes showing up during boot (BIOS) and sometimes not. Also ran full system diagnostic software and everything else tests fine, although the drive is not showing present. I have also tried 2 different drives but they do the same thing. I would go on to say that if you always left the dvd drive out of the laptop, your boot problems would probably go away. This would then tell you that it's not your drive at all, but the connections on the MOBO or the traces (wires) connecting the drive to the MOBO.
I work on computers and have for several years and most times this is related to a MOBO issue since that is the only item left in this situation. You know it's not the drive since it's been replaced with the same issue so drivers/firmware are not the case. I am assuming you have already updated the BIOS as well, but this shouldn't matter. There could be a dirty contact, faulty component, or a bad trace (wire) on the MOBO which is almost always harder to fix and is better to just replace the MOBO. However, replacing the MOBO is usually expensive when you have to buy the part and then pay someone to install it making it not usually the best option. Even if it is a dirty contact, it was probably caused by something that was spilled which could cause problems later. In this case, I am probably just going to recommend disabling the internal dvd drive and buying a slim external usb dvd drive, and then saving their money for a new laptop. You will still have to wait through a slower boot while staring at the HP screen, but I don't think replacing the MOBO is the most economical thing to do, unless you are the manufacturer and have several laying around.
I know this isn't good news, but it is what I've found to be the case in my experiences. Anybody else care to chime in?

HP pavilion DV9626US product GS739UA#ABA DVD optic drive not detected

HP pavilion DV9626US
product GS739UA#ABA
DVD hp# 445954-hc0
optic drive not detected bu O.S. Vista nor seen in bios (bios does not recognize presence of any optic drive I have installed two)
I have tried two of the same DVD hp# 445954-hc0 Light scribe drives and neither is detected-
My optic drives worked before running a full system recovery
any help getting drive to be detected would be apreciated
Thanks

i guess i forgot to mention in my original post that registry limits were not the problem...they dont even exist...as i did mention, i tried different fixes which included
support.microsoft.com/kb/31460
support.microsoft.com/kb/982116
support.microsoft.com/kb/929461
support.microsoft.com/kb/939052
support.microsoft.com/kb/952951
support.microsoft.com/kb/316529
support.microsoft.com/gp/cd_dvd_drive_problems
support.microsoft.com/gp/hardware_device_problems
as well as manually checking the registry and every other file mentionable my friend has not been able to find her original disk yet, so that remains untried as of date....and BTW, an usb external cd/dvd drive works just fine....but we dont want a patch, we would like to fix the problem and use the internal drive the laptop came with....

DVD Optical drive is unresponsive

I have Intel iMac 24". It has been nice since I bought it in Feb, '08.
Suddenly DVD drive became unresponsive. In System profile 'Disc Burning' shows 'No disc burning device was found' message.
Other problem is, on startup, iMac tries to mount the optical drive (but it couldn't) and makes the startup slow by 1 minute. Is there anyway to disable optical drive detection in the startup? I am not able to find any nvram command for that.
Any help will be appreciated! Thanks in advance!
Regards,
Rohit
P.S. I took it to Apple store and they told me $250 for replacing the optical drive. (I didn't opt that option, $250 is more) so I will buy an external optical drive. I see lot of people have this optical drive problem. Does anyone know what is wrong in the iMac?
But turning on the machine and on wake up, optical drive does make some sound.

Well, there's a small possibility that the flex cable that connects the drive to the logic board simply went bad. This would be cheaper than the whole drive replacement, but it involves removing the logic board from the system to properly route it, so I definitely wouldn't recommend the average person attempt it.
Instead of an Apple Store, try going to a local AASP and see if you can talk them into just replacing the flex cable to see if that will fix it. And if not, they can replace the optical drive.
It'd be a lot cheaper to replace the flex cable though. That's like a $10 part as opposed to about $150 for the optical drive.

How to ID DVD Optical Drive

I replaced the optical drive in my Sawtooth some time back and now, looking at the drive I cannot ID what exactly it is. There are no identifiers that Google will relate to an optical drive.
I know I could reinstall it and let the system tell me, I'd rather not go there if any of you have a better (easier) way of determining this.
I'm thinking it's RAM and not ROM but not sure. Mactracker doesn't help because it lists what the options were.
Thank you.

I am sorry for being vague. Of course system profiler is going to show me what is currently in the Sawtooth. Actually don't need Sys Profiler as I know it's a Pioneer DVR 115D. It replaced the one that came stock from Apple and I'm wanting to ID it (the original).
Perhaps reinstalling it and letting Profiler tell me would have been easier.
Thanks for replying.
Edit:
There's a barcode sticker. Above the 'barcode' is 678-0275 and below the 'barcode' is LTR1C 678T0212 N61328955L27A
I wasn't able to get Google to provide anything relevant.
Message was edited by: buz

Dead drive in a Zen Xtra, need help w/ replacem

The dead dri've in my 40Gb Zen Xtra has been removed from the player and its been sitting in pieces for the past week or so. I would like to know what I would need to do to a replacement dri've (have a 40Gb notebook dri've ready to go) in order for the player to A. recognize it and B. be able to put songs on it. Do I have to format it in a certain way before hand or will the firmware update be able to do that? Help is much appreciated.
-Mobious-

I was having similar troubles trying to get a big Maxtor operational. I had to set a jumper on the back of the drive ... then was able to follow the advice given below. (Please see complete text of other item).
I've been successful using Maxtor 60GB IDE drives on Solaris 8 on Sparc by doing the following:
1. Boot the system off System Software 1 of 2 CD, and follow the instructions until you can open a command window.
2. Once in the command window you need to type "format". Choose the hard drive (disk), but then you need to create a new "type" that is compatible with the solaris driver software and uses most of the disk. For large IDE drives, the only thing that matters is the actual number of usable sectors (which are 512 bytes each). You can go to the Maxtor website to get the real number of sectors for your drive. Then you need to make up a set of cyl, head, sectors numbers to enter into the "type". The limits on the Solaris driver (found by hitting enter at the prompts) are: max Cyl: 32767, max heads: 64, max sectors: 256. These are different than the limits for Windows. ATA limits max heads to 16, so I use that to be safe. Therefore I choose to use 256 sectors, 16 heads, and then choose a number of cylinders that will yield a number equal or less than the total number of sectors allowed on the drive (ie: total sectors = cyl*heads*sectors). Then subtract 2 from the cylinders when entering the number of cyl at the prompt, as you'll need them for the following steps where it wants to reserve two cylinders. When you get to the name of the drive, I choose to type the name of the drive with an * appended to the end to signify a difference. Once done defining the "type", write the label.
3. Proceed with installation.
(Again, please see other item in forum (something about installing a bix maxtor).
You can email me at [email protected] if you want more specific advice.
Cheers, John

CD/DVD Optical Drive - Portege Laptop R700-S1310 - Need help.

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