CD/DVD Optical Drive problems

I've had lots of problems with my CD/DVD optical drive. Took it to the Genius Bar last month and had it replaced under warranty. Has worked fine with DVDs since. NOW, however, I have a CD in the drive -- stuck -- not registering on the desktop and inaccessible.
1) Any suggestions how to get it out? (Why not the good old days of Apple when a bent paper clip was the ultimate tool?) I've tried Shutting Down, Restarting, with and without Command key down. Nothing ejects it.
2) Any thoughts -- might it be the brand of CD or just a faulty mechanism?
I'd really appreciate any help!
Thanks, CLW

Depress the mouse button at startup and it should eject. If that doesn't work, post back for more suggestions.
 Cheers, Tom

Similar Messages

CD-DVD ( Optical Drives ) Common Problems and Solutions

CD/DVD Common Problems…
Dear friends, I have noticed that many laptop users suffering from some common problems. cd/dvd ( Optical Drive ) problems are one of them.. so here I am trying to collect and make available solutions related to cd/dvd drives . Almost all solutions are already advised in previous posts but these are all are in one post. We all are here for sharing problems and solutions. I always appreciate all corrections and additions. In first look optical drive problems seems like hardware problem. These problems have hardware/software both possibility so I request to administrator, to make available this post in both ( hardware – software ) sections. I put only solution links to save forum’s valuable space.
CD-DVD drive called an OPTICAL DRIVE.
CD-DVD discs called A MEDIA
There are 2 possibilities for optical drives problems.
Widows based problems
Hardware based problems
First here are windows based few common problems
All windows based solutions are from Microsoft Corporation.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs - Windows XP...
Symptom:Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD
The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows V...
Symptom : You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1 or you install or uninstall applications that have a CD/DVD filter driver.
When you restart the computer, the CD drive or DVD drive no longer works as expected
Your CD or DVD drive cannot read or write media
Symptoms : Your CD or DVD Drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to by your CD or DVD drive
You receive one of the following errors:
A class specific or device specific driver is missing or corrupt
A CD or DVD drive cannot be found or is not connected
The CD or DVD drive is experiencing a problem that prevents it from working properly
The CD or DVD drive is not accessible via an assigned drive letter
How to troubleshoot common problems that occur when a Windows XP-based computer cannot read a CD or ...
Symptoms:
The disc label does not appear in Windows Explorer.
The contents of the disc do not appear in Windows Explorer.
When you insert the disc in the drive or when your computer tries to read the disc,the computer stops responding.
You cannot eject the disc from the drive.
The computer takes a long time to read the disc.
CD drive or DVD drive errors may cause unexpected program crash in Windows XP
Symptom : Error
"Program_name has caused and error and must be closed. We apologize for the inconvenience. If you were in the middle of something, the information you were working on might be lost. Please tell Microsoft about this problem. We have created an error report that you can send to help us improve rogram_name. We will treat this report as confidential and anonymous. To see what data this error report contains, click here."
You cannot write to a DVD-RAM disc that is in a DVD-RAM/CD-RW combination drive
Symptom : "The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into drive D:\, or insert a disc with enough free space to hold all the files you have selected for writing to CD. "
DVD-RW Drive Appears in My Computer as a DVD-R Drive
Symptom : "If your computer has a DVD-RW (digital video disc rewritable) optical drive, the DVD-RW icon may not appear in My Computer. Instead, your DVD-RW optical drive may appear as a DVD-R (digital video disc recordable) icon."
Windows XP does not recognize a DVD-RW disc
Symptom : When you insert a DVD-RW disc into the DVD drive of a Microsoft Windows XP-based computer, Windows XP does not recognize the disc. For example, you do not see any files on the disc.
You may also experience this problem with DVD-RW discs that have been formatted as VD-VR. Some consumer DVD recorders use the DVD-VR format.
CD-R drive or CD-RW drive is not recognized as a recordable device
Symptom : When you try to burn data to a CD-R or a CD-RW, you do not have the option to send data to the CD drive.
When you view the properties of the CD-R drive or the CD-RW drive, you notice that the Recording tab is not displayed in the CD Drive (drive_letter: ) Properties dialog box, where drive_letter is the letter of the CD-R drive or CD-RW drive.
Note To view the CD Drive (drive_letter: ) Properties dialog box, click Start, click My Computer, right-click the CD drive that you want, and then click Properties.
Additionally, you may receive the following error message:
There is no disc in the drive. Please insert a writable CD into drive.
CD-ROM Drive May Not Be Able to Read a UDF-Formatted Disc in Windows XP
Symptom : Your computer cannot read some or all files on CDs or DVDs that were recorded through the use of the Optical Storage Technology Association (OSTA) Universal Disk Format (UDF) file system standard. Symptoms may include:
The disc is not recognized at all and shows up as empty.
Error messages such as "The file or directory is corrupt and unreadable" appear when you try to access files in Windows Explorer.
Some portions of a DVD-video may not function correctly
How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows...
Symptoms :issues that occur if you write data to CD-R and CD-RW optical discs and how to troubleshoot issues with CD-R and CD-RW drives.
These are most common issues related to optical drivers.
Tomorrow will try to explain hardware possibilities.
All friends suggestions and correction are highly advisable..

I upgraded to W7 and everything works fine except two things.
I followed the
http://h30434.www3.hp.com/t5/Operating-systems-and-software/Windows7-Upgrade-Guide-for-dv6000-dv9000...
process and still have the problem DVD not under device manager
DVD spins when booting but after W7 splash screen no longer functions, it did work prior to upgrade.
I have seen many listed problems but no solution. my device is a TS-L632N and based on the most recent drivers i can find still not working. I looked in the registry and it is not listed under cdrom or
{4D36E965-E325-11CE-BFC1-08002BE10318}
there are no upper or lower filters

DVD optical drive no longer works with Windows under bootcamp or parallels

For some strange reason, the DVD optical drive- Optiarc 5680 on my 27" iMac, no longer works anymore with Windows under Parallels or Bootcamp. It used to work perfectly fine before, but now it just shows up with a yellow exclamation mark under Device Manager and Code 39 "Windows cannot load the device driver..."
The DVD drive continues to still work fine with OSX. But it won't work anymore under Windows via Parallels or bootcamp, despite trying to uninstall the optical device drivers, update, reinstall, etc. Anybody else experiencing this or have any ideas?

Finally found the solution for anybody else who runs into this problem. It was solved by doing a registry mod in Windows from this site:
http://aumha.org/win5/a/xpcd.php#problems
described in “My CD drives have vanished (from Explorer, Device Manager, etc.)”
After applying the registry changes the DVD optical drive worked instantly again with Windows....sigh...guess I can't blame the Mac on this one.

Dv6915nr DVD optical Drive is MISSING

Help my
Dv6915nr DVD optical Drive is MISSING for 3 weeks now. I have done seaching the problem all over the internet.
still couldn't find the solution for it.
Microsoft fix it doesn't fix the problem.
Device Manager won't show any Dvd/Cd drivers
There are 2 ATA devices listed
Ata channel 0 - target:0 - device type:ATA Disk - Current mode: Ultra DMA mode 5
Ata channel 1 - target - device type: - Current mode:
Last time the Dvd drive works and the ata channel 1 target is 1 device type is dvd/cd driver.
i can press the eject button, i can put in the cd and the dvd driver will spin, the light will go on for 3 secs then it stopped.
My computer won't show any Dvd Driver.
Someone help.

lots of people having this problem.
I wonder why....
maybe AVG or some thing is blocking the access of the Dvd-driver?
But get this, when ever i reinstall OS , win vista,
the dvd-rom will show up and starting working....after while or downloading
some windows updates, it stop working again....
hmmmm.......
hmmmmmmmmmm....
who can configure this out.
it could be the microsoft's problem. or anti-virus problem.. i dont know.
but every one here got this problem really need some help from the experts.

Add a 2nd HDD using the CD/DVD Optical Drive Bay

Hi HP,I,m going to add a 2nd HDD for my laptop bu using CD/DVD optical drive bay,so,i don't know if optical drive connection support SATA 2 or SATA3? And where i can buy a bay for 2nd HDD( good quality)? Tks a lot!
This question was solved.
View Solution.

Dảkwarrior1912 wrote:
Why hard drive conection support SATA 3 but optical drive support SATA2??As i know the other notebook like asus or dell support SATA 3 both conection(hard drive and optical drive)
It appears that you did not understand the post that I made.
If you purchase a high end notebook that has a chipset with sata controllers that support SATA3 then SATA3 devices will run at SATA3 bandwidth. Your notebook is not one that does.
It would not matter which brand you chose.
If you decided to economize and purchase a mainstream notebook, then the issue would still be the same.
Notebooks are not created equally. It is the same with desktop PCs.
That is why each manufacturer has a tiered structure to accomodate the economic means of the target market.
1) Entry level (basic chipset and CPU) $
2) Mainstream (mid level chipset and mainstream CPU) $$
3) High end. (high end chipset and high performance CPU, wifi adapter and even SSD hard disks) $$$
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

DVD Optical drive is unresponsive

I have Intel iMac 24". It has been nice since I bought it in Feb, '08.
Suddenly DVD drive became unresponsive. In System profile 'Disc Burning' shows 'No disc burning device was found' message.
Other problem is, on startup, iMac tries to mount the optical drive (but it couldn't) and makes the startup slow by 1 minute. Is there anyway to disable optical drive detection in the startup? I am not able to find any nvram command for that.
Any help will be appreciated! Thanks in advance!
Regards,
Rohit
P.S. I took it to Apple store and they told me $250 for replacing the optical drive. (I didn't opt that option, $250 is more) so I will buy an external optical drive. I see lot of people have this optical drive problem. Does anyone know what is wrong in the iMac?
But turning on the machine and on wake up, optical drive does make some sound.

Well, there's a small possibility that the flex cable that connects the drive to the logic board simply went bad. This would be cheaper than the whole drive replacement, but it involves removing the logic board from the system to properly route it, so I definitely wouldn't recommend the average person attempt it.
Instead of an Apple Store, try going to a local AASP and see if you can talk them into just replacing the flex cable to see if that will fix it. And if not, they can replace the optical drive.
It'd be a lot cheaper to replace the flex cable though. That's like a $10 part as opposed to about $150 for the optical drive.

CD/DVD optical drive pavilion dv6815nr

My computer does not show a CD/DVD optical drive in its device manager anymore. I can't update or roll back the drive because it says I do not have one. Has anyone had this problem?

Yes, lots of people. It is common with Vista but can happen with XP.
AutoFix
Above is a link to a Microsoft site which has an automatic fix link. I have actually had better luck with the manual registry edit also described in the article. In fact, I just successfully did this about 20 minutes ago to a Sony Vaio I am working on. Good luck and post back with questions.

How do I disable my dvd optical drive on my MacBook Pro (Mountain Lion)?

Hey,
I have dvd stuck in my optical drive and it keeps on making a noise-non stop. I've tried everything to remove it, ATM cards, rebooting whilst holding mouse key and eject botton, terminal command etc etc.-nothing works! I'm stuck in North Africa with no Apple services available anywhere close by.
I don't really use the dvd drive that much anyway so I would like to just disable my dvd optical drive all together. I saw that it is possible on Snow Leopard and Lion but the option to go to /Library/Extensions and removing (IODVDStorageFamily.kext) and removing it is not available on Mountain Lion.
Help please!

Light source. Straightened paper-clip. Insert straight (no wiggling around) to find the mechanical eject hole on the edge of the DVD drive.
Hold the MBP trackpad down during a cold reboot. I know you said you used a mouse like this.
In Terminal, type drutil eject
Try ejecting the DVD with the MBP flipped upside down. Sometimes all you need is gravity. If the credit card didn't pry it up off the drive spindle, maybe this will.
Because of your location, you may not have the tools to take the MBP apart and remove the DVD drive.

What is the best and reasonably priced external cd/dvd optical drive for an Imac 21.5 inches from late 2009?

What is the best and reasonably priced external cd/dvd optical drive for an Imac 21.5 inches from late 2009?

A lot of people have a Mac where the superdrive has been taken out to be replaced with a harddisk. Try to find a friend who has done that, give him a beer and take the superdrive, then buy a superdrive container from OWC or another for afew dollars and put it in there. This slimdrive container has a USB connector. There you go.

USB DVD Optical Drives

Dear Forum:
(This is my first submission, so please forgive me if I don't do it correctly.)
A few months ago, I purchased a HP ENVY 23-k110 Desktop. I did not know at the time of purchase that it did not have a DVD Optical Drive, so I purchased a USB External DVD Combo Drive Writer and it did not work - it just spun around for a few seconds while the green light flashed a few times. Nothing happened on the screen. I tried and re-tried to get it to work without results.
Thinking the drive was defective, I returned it and bought another combo drive of a different brand and, to my disappointment, I could not get this to unit to work either. Again, nothing happened on the screen. By now, I figured that either I was doing something wrong or maybe there was something wrong with my computer. Out of frustration, I decided to get yet another, more expensive unit. However, after following the instructions for this new, third combo drive, I could still not get it to work and I was becoming angry! As was the case with the previous tries, nothing appeared on the screen.
If anyone has ideas or suggestions for me to get this USB External Combo Drive to function, I will be grateful! Thank you for your time and help! ~ Max

Is the computer recognizing other USB devices through those ports?
If not, try resetting your USB controllers.
(Instructions from the Microsoft Support Forum)
To disable and re-enable the USB controllers, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.
Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.
I work on behalf of HP (But this isn't my job)
Mark my post as “Accept as Solution" if you feel my post solved your issue, so that others with the same question can find the answer.
Please give me Kudos if I wrote something that helped you.

Powerbook G4 12" 867mhz with dvd/cd drive problems - please help!

Hello all,
Just realized this thread should have been in this section. I put it in the using your powerbook section. Sorry for the double post. I just wanted it to be in the right section.
I have just inherited a powerbook g4 from a family member who is upgrading to a new machine. It has dvd/cd drive problems. I'm totally new to OSX and a notebook machine and need some assistance. I've been briefly scanning the forums here and noticed problems with these drives on the model computer. Is there a way to fix this with an install of older software? Here is the problem, if I insert a cd into the super drive it mounts on the desktop, and itunes will play it but it skips and sounds very distorted. I haven't tried a dvd but was told it doesn't even see the dvds on the desktop. Here are the know specs on the machine:
867mhz
640 mb ram
mac os x 10.5.1
boot rom version 4.5.5f4
the burner info: matshita dvd r uj-015
firmware version: docb
Thanks in advance!

Good Morning Mac,
According to your posted specs for the 12" G4PB you have the bare minimum requirements for Leopard. Even Tiger (10.4.11) should have 1GB RAM for decent performance (see my signature specs).
An easily installed 1GB RAM stick can be obtained at either of these reliable vendors:
http://eshop.macsales.com/ or http://www.crucial.com/
However, we are getting ahead of ourselves. Try the following in this order:
Repair Disk Permissions with /Applications/Utilities/Disk Utility/Repair DP, then do the following:
Run Repair HD from original CD or DVD install disk ........
Insert disk and re-start holding down the 'C' key until you see the spinning gear.
At Installer level...... DO NOT CONTINUE
At top left, use 'Utilities' Menu for Tiger or later and go 'Disk Utility'
Select your HD volume with Operating system on...
Select First Aid tab then select Repair Hard Disk button
If "RED" errors are repaired, run again, until none are reported then +run again+ just to be sure you are OK
Do NOT continue with the Installer... QUIT the Installer and return to the Finder ......... Eject the Disc
RESTART ..... Repair Disk Permissions .... AGAIN!
Try the above stuff first .... if that doesn't help, we will get into the "RESETS" steps next!
DIXIE

Optical drive problems after upgrade to Tiger 10.4.10

I've just had my machine updated to Tiger 10.4.10 after having two new hard drives installed after a hard drive failure. I'm now having issues with burning data for backup purposes.
I can't burn anything with Mac OS Disc Burner utility, it doesn't seem to recognize blank disc's DVD's or CD's. It keeps telling me to load a disc when one is already in the drive.
System profiler recognizes CD-R's & DVD-R's when they are in the optical drive
I can burn with Toast Titanium ver 6.0.3 DVD's & CD's. The burned CD's will mount. The burned DVD's will not mount.
I have checked the burned DVD's in the optical drive of my iBook G4 Mac OS 10.3.9 and they mount on it fine.
Movie DVD's will mount & play. Software DVD's will mount and load applications.
I have cleaned the drive with a cleaning disc.
The Optical Drive was working fine before the upgrade, so what is the problem?
I can only assume two problems now!
1.) the optical drive has a physical malfunction
2.) there is a software issue between Tiger 10.4.10 & this optical drive (this is my favorite at the moment)
The upgrade was done by an Apple Authorised Service Provider they say there are no issues with Tiger & the optical drive.
So any ideas or help would be much appreciated.
Machine Name: Power Mac G5
Machine Model: PowerMac7,2
CPU Type: PowerPC 970 (2.2)
Number Of CPUs: 2
CPU Speed: 1.8 GHz
L2 Cache (per CPU): 512 KB
Memory: 1.5 GB
Bus Speed: 900 MHz
Boot ROM Version: 5.1.5f0
PIONEER DVD-RW DVR-106D:
Model: PIONEER DVD-RW DVR-106D
Revision: A606
Serial Number: DBDL909690WL
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
PIONEER DVD-RW DVR-106D:
Firmware Revision: A606
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No

I'm having a similar problem. I bought my G5 with Panther OS on it a few years ago. The DVD drive functioned perfectly back then. Then I upgraded to Tiger this past year which caused the DVD drive to open later..that is, I'd have to hold down the eject button for a good 2 or 3 seconds before it would open or close. Previously it responded instantly. Now what happens more and more is it can't read DVD-ROM disks that it has burned. My imac G4 with Jaguar has no trouble reading the disks but Tiger 10.4.9 and 10.4.10 simply refuse to mount DVD ROM disks that it burned.
I'm trying to make a duplicate DVD of the offending disk on my single-processor G4 and then put THAT disk into the G5 so it can read the info. Hopefully that will be my work-around.
It's got to be a software issue and I keep hoping the Apple wiz kids will put out an update to remedy this. Something's fishy with the DVD drive programming.

CD/DVD Optical drive appears and then disappears, replacement also does not show up

My laptop: HP Pavilion dv9601AU
I have read a similar post here but my problem is different. My problem is that the DVD drive *sometimes* show up in My Computer and *sometimes* dont. Even the BIOS does not detect it. When I formatted my laptop with Windows 7, to my surprise it was gone. But it appeared again and I somehow installed all the required drivers from my driver DVD.... then it dissapered again. It never came back.
Failed attempt 1: I tried to re-format the PC using virtual drive but the problem persists.
Failed attempt 2: Thinking it to be a physical loose connection, I took it to local HP service station, they removed the drive, put it back firmly, but in vain.
Failed attempt 3: They attached other similar optical drive but to my surprise, the new drive was also not detected.
Failed attempt 4: I tried Microsoft's "Fix It" thing and also read about removing "upper filters" and "lower filters" in registry. However, I didnt have any of those filters entry in the first place so no question about making changes to the registry.
Facts:
1) The drivers are installed. There should not be any problem with the drivers.
2) The lens is perfect. I was able to install all the drivers from DVD when the drive appeared for a short period of time.
3) The HP logo tht appears upon starting the laptop lingers for a longer period of time compared to what it was doing so when the drive was fine.
4) The boot menu does not show the optical drive.
5) I live in India where normal room temperatures go upto 42 degrees Celcius and my laptop gets much much warm most of the times. I think some damage has been done to the internal circuitry.
Please, if somebody can provide me a solution to this. How can I get back my DVD Drive working. The support personnel here are having no clue (especially after learning the fact that their new optical drive also didnt show up) I hope I get some guidance from you guys as what should I do next. Please help me.
Message Edited by jal_desai on 10-09-2009 06:51 AM

I am having the exact same problem with my customer's dvd drive sometimes showing up during boot (BIOS) and sometimes not. Also ran full system diagnostic software and everything else tests fine, although the drive is not showing present. I have also tried 2 different drives but they do the same thing. I would go on to say that if you always left the dvd drive out of the laptop, your boot problems would probably go away. This would then tell you that it's not your drive at all, but the connections on the MOBO or the traces (wires) connecting the drive to the MOBO.
I work on computers and have for several years and most times this is related to a MOBO issue since that is the only item left in this situation. You know it's not the drive since it's been replaced with the same issue so drivers/firmware are not the case. I am assuming you have already updated the BIOS as well, but this shouldn't matter. There could be a dirty contact, faulty component, or a bad trace (wire) on the MOBO which is almost always harder to fix and is better to just replace the MOBO. However, replacing the MOBO is usually expensive when you have to buy the part and then pay someone to install it making it not usually the best option. Even if it is a dirty contact, it was probably caused by something that was spilled which could cause problems later. In this case, I am probably just going to recommend disabling the internal dvd drive and buying a slim external usb dvd drive, and then saving their money for a new laptop. You will still have to wait through a slower boot while staring at the HP screen, but I don't think replacing the MOBO is the most economical thing to do, unless you are the manufacturer and have several laying around.
I know this isn't good news, but it is what I've found to be the case in my experiences. Anybody else care to chime in?

3000 n200 Optical Drive problems

Hi all.
I have a Lenovo 3000 N200 MT0687, that has NEVER had a properly working optical drive.
Purchased this machine, was on display, and they had lost the box, and no one knew the password on it, so formatted and installec Win XP. The optical drive will install Win XP and other operating systems, but once installed
will NOT look at any other Discs. Data, DVD's, music CD's Will not see a blank cd/dvd so can't write to cd.
Have tried Ubuntu 8.04 with exactly the same result.
Everything else works fine on both WinXP and Linux. Optical Drive doesn't show in either.
I have been in touch with the Lenovo service centre on a number of occasions, and have had different answers
each time, everything from updating the bios, to installing drivers. Nothing worked. Have been told my problem, "original
image" not still on it. See below re re-installing said image with recovery cd's.
Lenovo sent me a new optical drive, a different make to the original, no change, still no
drive showing anywhere on XP. (Or ubuntu 8.04, I appreciate there is no support for Linux)
Lenovo even sent me a set of recovery discs(3), which I installed (after formatting, several times with bios set to both AHCI and Compatability) using both the internal and an external USB connected optical drive. Same result, system boots to "Welcome to Vista etc, then shutting down logging off, only to re-boot to the same place ad infinitum. In short "recovery discs" did not recover. Get error message randomly when this happens "Side Bar error The application failed to initialize properly
(0xc0000189) " Click OK to terminate, but is too fast, and terminates itself.
Machine was sent to Selectron for checkout, told "Nothing wrong with it", but the Optical Drive working at last.
Partitioned Vista, (Shrunk Partition to 45gig) installed another operating system on new partition, can boot into both systems
and recovery, working fine, but now no Optical Drive again.
Rang Lenovo again, informed them, and queried possibilty of buying a Win XP recovery disc, told drive will only work with
Vista, so waste of funds to get a Win XP recovery disc that may or may not work properly.
Am I missing an obscure driver, or will the drive only perform all it's functions running Vista
(which the recovery discs will not install properly)?. If this is the case shouldn't it (the fact that it needs Vista)
be mentioned at point of sale. Does this breach the Anti trust laws? I am afraid I am getting very fed up, would be nice not to have to carry around an external optical drive, that needs a power supply, so if anyone has any ideas I would be extremely appreciative, would even consider naming y first born after them. Will post my problem on the Ubuntu lists again, hoping for resolution. Seems that it's a retty basic expectation that CD drives just work. This should be a machine that can have software installed on it. Have 2 towers (1 dual boot) that have had a few optical drives changed with never any problems.
Thanks in advance. Any ideas very much appreciated.
Winton

What a terrible service from Lenovo. Well after many phone calls to what turned out to be a call centre in Romania. and after being promised a replacement drive day after day one finally turned up. Even after fully explaining what I needed I was sent the wrong drive they sent me a DVD Rom and not the DVD Rewriter that was in my original laptop. The same Romanians have promised me the correct one on Monday. I will wait and see. I have little faith in Lenovo and their whole very poor support network. Quite frankly the drive should never have broken in only 3 weeks and after only approx 8 uses.
I wonder what will turn up
Dennis
Message Edited by DennisN on 10-09-2008 02:28 PM

Mac Mini Optical Drive problems

Hi, I've been working on a Mac Mini G4 that has been giving me quite the problems. The first problem was the original slot load drive would not accept any cds, the piece that holds the cd in place once it is loaded is stuck up even though there is no cd in the drive.
To correct this issue I ordered an almost exact replacement from ebay. (original is UJ-845-c 678-0503G replacement is UJ-845-c 678-0503D). The drive installed with no problems and accepts cds with ease. The problem is is that the drive does not detect and the eject button the keyboard does not function. I was able to get it to eject the cd once by holding down the mouse button while shutting down, but that has yet to work again. (I've tried a dvd and a cd so far, no luck with either). Also, it does not give the option to boot off the cd-rom drive when I boot up with the option key pressed.
I'm running out of ideas here and any help would be greatly appreciated!

The ebay unit may have been junk. Why not get a FireWire external optical drive?

CD/DVD Optical Drive problems

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