CD/DVD player on ENVY 17 not playing the disc.

CD/DVD player on ENVY 17 not playing the disc inspite of reinstalling driver since there is no update. The system is set on autorun. The disc spins but the program or movie does not play. It happens with all discs.
Thanks for any help.

Hi:
See if performing each of Resolution Steps 2, 3, 4 and 5 from the link below restores functionality to the DVD drive.
One of them normally will.
http://support.microsoft.com/kb/314060

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