CD/DVD Problems w/7.3: Error 261 - DVD Backup & Not Recognizing Audio CDs

Question

Hello,
Since updating to iTunes 7.3 I have had issues with:
1) iTunes recognizing an Audio CD - so I cannot currently import from CDs. This goes for Windows too in Windows Explorer; I get an I/O issue error
2) iTunes making a backup DVD - I receive the iTunes error 261 with a fresh disk; however, my Picasa photo program quickly created a photo backup DVD.
Windows does successfully recognize a CD-ROM. Toshiba, my notebook manufacturer (Model M35-S456) does not recommend any chipset updates. I checked Intel's site (Chipset is 855PM - I/O controller is 82801DMB (ICH4M)) and it really seems like overkill to mess around with this since the issue appears linked to install iTunes 7.3.
I have followed troubleshooting suggestions and submitted my diagnostics (to assisting Apple determine drives that are having problems) at the following post - http://docs.info.apple.com/article.html?artnum=93444
Thank you,
Derek
Here is my output for iTunes CD/DVD diagnostics (with Audio CD in):
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA Satellite M35
iTunes 7.3.0.54
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), drvmcdb (1.0.0.1), Pfc (2.5.0.204), sscdbhk5 (1.0.0.1), Cdr4_xp (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
NVIDIA GeForce FX Go5200 32M/64M
Connected Device Information:
Disk drive, TOSHIBA MK8025GAS, Bus Type ATA, Bus Address [0,0]
Disk drive, USB Flash Memory USB Device, Bus Type USB
CD-ROM Drive, MATSHITA DVD-RAM UJ-820S, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: MATSHITA DVD-RAM UJ-820S, Rev 1.00
Drive is empty.
The last failed data CD or DVD burn had error code 261(0x00000105). It happened on drive D: MATSHITA DVD-RAM UJ-820S on DVD-R media at speed 0X.
Toshiba M35-S4561 Windows XP Pro
Toshiba M35-S4561 Windows XP Pro

Answer 1

hi, this could be a gracenote cddb issue, when you pop in an audio cd, itunes tries to access the gracenote database > if it cannot then sometimes the cd will not populate in itunes. to test : disable your internet connection entirely > then pop in an audio cd > does it read the disk? > then it is likely and issue with something blocking itunes from querying that site/server.