Cd/dvd rom reads cds but won't read dvds

I have a pbG4 titanium (M5884) with a MATSHITADVD-ROM (SR-8187) and am running 10.3.9. I can play cds fine, but when I attempt to insert a dvd, sometimes I hear something and it spits the dvd back out. Other times, it just holds the dvd and doesn't mount on my desktop. Is there any update that I need to install? I am trying to upgrade to 10.4 but my upgrade is on a dvd. Anyone have any ideas?

Hi,
It could mean your drive has come to the end of the rainbow and needs to be replaced. However, you could try running a DVD cleaning disc in the drive.
Is it only the install disc that won't mount? Have you tried a movie DVD? Check the install DVD to see if it is dirty or scratched.

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Solved!
Go to Solution.

Borsiay wrote:
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joe7dust wrote:
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https://www.youtube.com/watch?v=fzpHtTU1S7U
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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