CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

Hello. Has anyone else tried changing the boot device order on this computer, only to find that their laptop boots right up to Win 7? I pressed F12 just like it states in the manual (and then pressed F2 to enter setup). I changed the boot order so that the CD/DVD boots first and even went as far as to have the HDD boot last. I saved changes and rebooted. To no avail, it still boots right up to Win 7. So I called Toshiba tech support for assistance. The tech support(less) rep was real quizzical wanting to know why I wanted to boot from my CD/DVD. There are different programs that I have on CD that boot directly before the OS (for example, I like change things up a bit and run Linux once in a while). For some reason this guy didn't like that I wanted to boot off my CD/DVD from my laptop. Frankly, he didn't buy the computer and it doesn't matter what or why I want to boot from a CD/DVD. It's a brand new computer that does not function properly. I called Toshiba Tech support to fix a flaw in the computer that was sold to me. Anyway, I was trying to explain but he kept cutting me off and was very rude. He told me that since I have followed procedure in the manual correctly, that I'd have to go to Toshiba's Advanced Technical Support for a fee. REALLY?! One of the simplest procedures that I have performed on every box I have ever owned, and this guy didn't have a clue to make it happen on a new machine. Instead offering any more explanation than Advanced Technical Support, that rep just hung up on me. Evidently his tech support training consisted of trying to squeeze more money out of the consumer after the purchase. Swing and a miss Toshiba. So, if anyone has had similar issue with not being able to boot directly off CD/DVD (especially if there's a work around) I'd really appreciate it. If not I'll probably go to Best Buy and they can keep this Toshiba. Thanks.

C.B., You assumed correctly as I did use F5/F6 to move the devices up/down until my CD/DVD was at the top. I tried going in and using HWSetup. As soon as I ran HWSetup - it just confirmed that my earlier selection was already present (CD/DVD in first position). I also tried pressing C as you suggested but that did not work either.
I appreciate your input. I have one more shot at Best Buy to see if the Geeks can solve this dilemma (which I doubt). I may just throw up a video on YouTube to show the BIOS failure of this system.
It's too bad, I used to love Toshiba until this incident. I have a Toshiba laptop from 2004 that is still kicking (and it does boot from CD/DVD). I have even spilled a 1 gallon jug of water all over it - and it came back to life after it dried. I don't know if all P855-S5200s are like this or if I just got a POS. That coupled with the fact that I had deal with that less than knowledgeable and extremely rude tech support rep. Because of the those factors, I will take my computing dollars elsewhere.
Hey Toshiba....are you paying attention??

Similar Messages

Solaris 10 10/08 x86 DVD will not boot, workaround inc.

hi,
Downloaded the Solaris 10 10/08 x86 DVD. It will not boot up at all with the 2 Gigabyte boards I have tryed it with. GA-G33-DS3R and GA-N650SLI-DS4L I downloaded the ISO twice and checked the checksum. Burnt the DVD 4 times! The DVD works fine with my Eee PC 900 over usb. Booting the 2 gigabyte board over usb works a bit better, they get to GRUB but they still dont work correctly.
I am using IDE DVD drives with the 2 gigabyte boards. I have never had a problem like his before with my hardware. Been experimenting with lots of diffrent Linux distro's recently and they all booted fine from DVD's I have burnt from downloaded ISO's.
I have tryed the CD install disks, CD1 boots up and start the install OK, but would not finish corrctly for me. Some other problem am not going into.....
The DVD workaround I am using.
Boot up the system with am old Solaris DVD.
At the very first menu, press an arrow key to stop the 6 second timer.
Remove the old Solaris DVD and replace it with the new Solaris 10 10/08 DVD.
Wait a few seconds and select Solaris from the menu.
The install program will now continue with the new DVD. If you dont have am old solaris DVD, you could try downloading CD1 and booting that then swapping it out fot the new DVD. Not tryed this myself.
Brian,

hi,
Downloaded the Solaris 10 10/08 x86 DVD. It will not boot up at all with the 2 Gigabyte boards I have tryed it with. GA-G33-DS3R and GA-N650SLI-DS4L I downloaded the ISO twice and checked the checksum. Burnt the DVD 4 times! The DVD works fine with my Eee PC 900 over usb. Booting the 2 gigabyte board over usb works a bit better, they get to GRUB but they still dont work correctly.
I am using IDE DVD drives with the 2 gigabyte boards. I have never had a problem like his before with my hardware. Been experimenting with lots of diffrent Linux distro's recently and they all booted fine from DVD's I have burnt from downloaded ISO's.
I have tryed the CD install disks, CD1 boots up and start the install OK, but would not finish corrctly for me. Some other problem am not going into.....
The DVD workaround I am using.
Boot up the system with am old Solaris DVD.
At the very first menu, press an arrow key to stop the 6 second timer.
Remove the old Solaris DVD and replace it with the new Solaris 10 10/08 DVD.
Wait a few seconds and select Solaris from the menu.
The install program will now continue with the new DVD. If you dont have am old solaris DVD, you could try downloading CD1 and booting that then swapping it out fot the new DVD. Not tryed this myself.
Brian,

Solaris 10 will not boot from DVD on my system

I first installed Solaris 10 on my system and it worked fine. Then when it went to boot the OS it just kept rebooting. I must have made a midtake in the install so went to install it again.
Problem is that now the DVD will not boot and give me the option to install Solaris like it did before. It instead goes straight into GRUB. I thought that this was because of the previous install on the hardrive. But then I disconnected my harddrives and still the same problem.
I tried the disk on another system and the disk booted with the option to install Solaris. So the question is why does the disc boot into GRUB even when there is no hard drives attached to my machine

as was mentioned, let's see /etc/vfstabHere it is:
#device to mount     #device to fsck     mount point     FS type     fsck pass    mount at boot       mount options
fs     -     /dev/fs     fs     -     no     -
/proc     -     /proc     proc     -     no     -
/dev/dsk/c0t0d0s1     -     -     swap     -     no     -
/dev/dsk/c0t0d0s0     /dev/rdsk/c0t0d0s0     /     ufs     1    no     -
/dev/dsk/c0t0d0s5     /dev/rdsk/c0t0d0s5    /usr    ufs    1    no     -
/dev/dsk/c0t0d0s4     /dev/rdsk/c0t0d0s4    /var/   ufs     1     no     -
/dev/dsk/c0t0d0s7     /dev/rdsk/c0t0d0s7    /export/home     ufs     2     yes     -
/dev/dsk/c0t0d0s3     /dev/rdsk/c0t0d0s3     /opt     ufs     2     yes     -
/devices     -    /devices     devfs     -    no    -
ctfs     -     /system/contract     ctfs     -     no     -
objfs     -     /system/object    objfs     -    no     -
swap     -     /tmp     tmpfs     -    yes     -
/dev/dsk/c0t1d0s0     /dev/rdsk/c0t1d0s0     /data     ufs     1     yes     -Sorry for the formatting, I had to type it out since I can't get any files directly off of the server.
The last entry in the vfstab file is the only entry I added myself. It is a secondary hard disk that I mounted to the directory /data. Everything else was automatically created at install according to the partitions that I defined.
I really need to get this server up and running as fast as possible. I want to avoid re-installing everything since that would be really time consuming. Thanks in advance.

T40 (237414U) will not boot up.

My T40 (237414u) will not boot up for some reason. I've got about 1/2 of the battery power left, but no other lights come on. Also, the screen is (blank)black. Hot keys do not seem to bring it out of it's coma. The only thing i hear is the fan running. Has my beloved T40 finally gone to Thinkpad heaven? Can anyone please enlighten me as to what the problem may be?
All help is appreciated!
Solved!
Go to Solution.

From what you're describing, sounds like a GPU failure that these machines are infamous for...
More on the subject matter, as well as on possible solutions:
http://forum.thinkpads.com/viewtopic.php?f=2&t=33952
http://forum.thinkpads.com/viewtopic.php?f=2&t=57021
http://forum.thinkpads.com/viewtopic.php?f=2&t=65505
Good luck and keep us posted.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Install Disk for Snow Leopard will not boot on an iMac 27in

My Install Disk for Snow Leopard will not boot on my iMac 27in. The Apple Logo is the only thing the user will see. The current OS on the system is 10.6.6. Upon placing the Snow Leopard DVD in the system, the DVD players spins for a few seconds and displays the Apple Logo. Nothing happens after 20 minutes.

Yes, it is ridiculous how it is impossible to install Snow Leopard. I have two Snow Leopard DVDs: one that I purchased for a Macbook soon after it's release (10.6.0), and one that came with my iMac (10.6.4). Both of these boot up my Macbook (running 10.6.7) just fine. My SL 10.6.0 DVD mounts onto my iMac (Lion 10.7.0), but you cannot run the install. I attempted to boot from this DVD and got the infinite white screen and Apple logo, as some have reported above. The other SL 10.6.4 DVD will not even mount in Lion, and will not even show up as a bootable drive when I attempt to select it after holding alt/option on reboot.
I created a bootable external drive from SL 10.6.0, attempted boot, same infinite white screen/apple logo.
I created a bootable external drive from SL 10.6.4 on my macbook. I attempted to boot from this drive, and got the white screen of death, except that this time I actually got the loading symbol underneath the Apple logo. After about a minute of attempting to boot, the Apple logo changed to a circle with a diagonal line through it (the "NO!" sign).
I took my iMac to the genius bar. They inserted SL 10.6.0, which would not boot. Then they determined that my computer had to run 10.6.4 and later. So, they restored an image of SL 10.6.4 onto my partition (not an install from an image, but an image of SL already installed). Hurray! Snow Leopard was successfully shoved onto my iMac!
I then deleted a third partition on my hard drive I did not need anymore, which somehow screwed up my SL partition (even though it said "Will not erase partition SL or Macintosh HD). Now I am back at square one, and I guess I need to take my flippin iMac back to Apple for them to do what I should be able to do.
I like Apple, but sheesh do I hate Lion right now.

Power mac g5 will not boot to dvd at all any ideas?

Power mac g5 2.3 late 2005. Leopard 10.5 installed on drive and boots ok to hhd.
how ever i need to go back to tiger 10.4.4 or later for my music hardware to work correctly..
Sooo i purchased a Tiger 10.4 black retail disk and it will not boot to it in any way all I end up with is a kernal report screen.
I have tried everything.. taking the drive out. adding a new formatted drive to install to.. no joy..just does not even look to be installing nothing..not even a spinning wheel thingy . if the disk was too early eg before late 2005 would it act like that and not install?
I'm lost here lol.

Hmmm, something else is going on I guess...
The dvd is black with the X on it and has this number on it - 2Z691-5305-A
Apple Mac OS X 10.4 Tiger (Full Install) DVD Retail Version
Item #:
MA453Z/A 1005166
Compatible with eMac (2005), iBook G4 (Late 2004), iBook G4 (Mid 2005), iMac G5 17-inch (ALS), iMac G5 20-inch (ALS), iMac G5 (17-inch iSight), iMac G5 (20-inch iSight), iMac (Early 2006 17-inch), iMac (Early 2006 20-inch), Mac mini, Mac mini (Late 2005), Mac mini (Early 2006), MacBook Pro, Power Mac G5 (Early 2005), Power Mac G5 (Late 2005), PowerBook G4 (15-inch Double-Layer SD), PowerBook G4 (17-inch Double-Layer SD).
Also...
Mac OS X Tiger 10.4 Drop-in Install Hardware Bundle (CDVersion)
Item #:
2Z691-5306-A 1002481
Compatible with eMac (2005), iBook G4 (Late 2004), iBook G4 (Mid 2005), iMac G5 17-inch (ALS), iMac G5 20-inch (ALS), iMac G5 (17-inch iSight), iMac G5 (20-inch iSight), iMac (Early 2006 17-inch), iMac (Early 2006 20-inch), Mac mini, Mac mini (Late 2005), Mac mini (Early 2006), MacBook Pro, Power Mac G5 (Early 2005), Power Mac G5 (Late 2005), PowerBook G4 (15-inch
MA453Z/A  Disc 1 - 2Z691-5306-A  Disc 2 - 2Z691-5307-A  Disc 3 - 2Z691-5308-A  Disc 4 - 2Z691-5420-A  Disc 5 - 691-5145-A, Ver 2.0   The iwork cd is 603-6242.
http://www.welovemacs.com/2z6915306a.html

My Macbook will not boot the operating system. It just goes to a blue screen after the apple logo and the spinning wheel goes off. I took the battery out and held the on/off button for five seconds and reset the PRAM. I have the old mac os disk.

My macbook will not boot. It goes to a blue screen after the logo and wheel goes off. I have taken the battery out and held the on/off button for five seconds and reset the PRAM. I have the the original os disk but have not put it in for fear of losing un backed op data.
Thanks
Rich

You won't lose any data unless you erase your hard drive.
Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c"key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it.When it comes up is your Hard Drive in the list on the left?
If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've selected the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.

Mac Pro will not boot from Leopard or any CD or DVD install disk

My Mac Pro wont boot from my Leopard install DVD. It never gets by the gray screen, then after several minutes the screen scrolls down black and says I need to restart my computer. I tried my Tiger install disk and it still wont boot from that DVD. Held down the "C", used "option" and selected DVD and still no boot. I can boot from one HD that has Leopard 10.5.8, but another HD with Snow Leopard 10.6.3 will not boot. The HD with Snow Leopard shows up as "EFI Boot" not the name I gave that HD when I startup using the "option" key. Any help would be appreciated.

At first I was just going to say it sounds like you have a bad optical drive, but then you had to go and say that it also won't boot from a HDD.
That just makes things a whole lot worse.
Start by removing the side cover and checking the RAM to see if any of the LEDs are lit up indicating bad RAM. Usually if there's any bad RAM found, it will just automatically disable that stick, but maybe yours isn't for some reason.
Look for any other LEDs that may be lit. Generally speaking, the only time you should see an LED (outside of the power LED) lit consistently is if there's a problem.
You should also see if you can get Apple Hardware Test to run, which may or may not find some problem.
But sorry to say, it's sounding very suspiciously like a bad logic board.
One other thing to try, is putting the SL drive into a different slot. So if you were putting it in slot 2, try slot 3 or 4. If you just have a bad SATA port, you might be able to just work around that until you get a new system.
If by chance this system is still under warranty, do not walk, do not pass go, do not collect $200, RUN to the nearest AASP or Apple store to make it THEIR problem to sort out.

Wiped macbook pro will not boot from install DVD

I recently purchased an older MacBook Pro that came with the OS system wiped but it did have the original Install DVDs. The computer will not boot from the DVD. I have booted holding down the C key and nothing happens. I have booted holding down the Option key and it shows the Install DVD and I select this and nothing happens.
How do I get it to open up the Utilities from the DVD to install the operating system?

It could be a problem with the optical drive, but also may be due to the DVD's being for a different model.
Exactly which MBP do you have, and what serial numbers are on the discs ?.

T500 will not boot from bootable CDs/DVDs, but will read and open files on them

System: 2 T500s, both manufactured early April 2009, win XP, ATI Radeon 3650 graphics,4GB RAM, latest Lenovo drivers installed..
Problem:- Our 2 T500s cannot boot from any windows coded recovery CD -except Lenovo's rescue/recovery discs. Some -but not all- Linux code recovery CDs do boot the T500. Every other kind of CD and DVD such as audio and video works fine in windows XP.
Here an example of our 2 T500s' failure to recognise bootable CD/DVD discs. All the files and folders on a Paragon Partition Mgr v8.5 Recovery CD can be viewed in windows explorer and files such as jpg, txt and zip can be opened. This CD will not boot the T500, however, it will boot our other -non-Lenovo- computers. The same applies when the media are DVDs with identical content.
We have tried several different kinds of CD and DVD media to no avail. Burning the media on other computers and using several kinds of burning software does not help, ourT500s refuse to boot from them too.
The problem seems clear enough, on starup our T500s fail to distinguish between windows coded bootable and ordinary CDs/DVDs -unless they are Lenovo recovery/restore discs.
A solution would be gratefully received.

Thank you for your very kind assistance,
Q: "1. Did you apply the DVD firmware fix here?"
A. It was` already installed on our 2 T500s. We have also applied just about every driver update from Lenovo.
Q: "2. Did you try booting from a USB optical drive that you first attached to another system where you could verify that booting from it was possible?"
A. Yes, many times from a USB CD/DVD drive, it failed too. We burned on that drive too, but the T500s will not boot from those CDs either.
Q: "3. In this thread the solution was to use another burning program than Roxio..".
A. We have used the Paragon internal ISO creator/burner, the Roxio burner that was preinstalled wth the T500, BartPE internal ISO/burner ,InfraRecorder and others too. Made ISOs and burned from them, burned CDs directly on the fly etc, all to no avail..
For some reason, our two T500s' CD/DVD drive controllers or some intermediate software act as if the CD's boot sector is not present. Clearly, something (BIOS, software, unstable hardware, or ? ) is blocking the read or write of the data necessary to boot these CDs. Whatever that 'something' is, it has no effect on burning and booting Lenovo recovery CDs.
The bizarre part of all this is that a`Lenovo recovery CD burned on the T500 drive WILL BOOT the T500. A Paragon v8.5 recovery CD or BartPE CD burned in one of our non-Lenovo computers will boot ithat and every other computer we have except our T500s.
PS Thank you for the link to the new version of Roxio, will download and install it.

CentOS DVD iso image will not boot.

I burned a CentOS DVD iso image and it will not boot. I tried several times and several PCs. Any ideas?

Hi,
Please check the health for DPs by checking SMSdpmon.log and the status of DPs in Monitoring workspace.
Best Regards,
Joyce
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Absolutely will not boot from cd or dvd

Someone has given me a Sun Ultra 10 workstation ... problem is that no matter what I do this machine will not boot from the optical drive. Extremely fustrating. The errors I am getting are "Bad magic number in disk label" and "Can't open disk label package" and "can't open boot device".
I have tried three seperate drives, three seperate IDE ribbons, and three different disks. I have tried on both IDE channels, master and slave. The cdrom alias seems to be hard set and does not change when I change its position on the bus. A combination of devalias, probe-ide and show-disks helps. What happens when I try and boot from the correct device is that the disk spins up, I get the error(s) and thats it.
I am aware that there has been a lot of discussion about this in the past and have spent absolutely ages reading pages from google results but none of it seems to help me.
Can anyone shed some light on this for me? It would be greatly appreciated. Thank you :-)

nippysaurus wrote:
Someone has given me a Sun Ultra 10 workstation ... problem is that no matter what I do this machine will not boot from the optical drive. Extremely fustrating. The errors I am getting are "Bad magic number in disk label" and "Can't open disk label package" and "can't open boot device".
Just checking that you are trying to boot from a Sparc version.
I checked what happend with boot cdrom -s on a Sun Ultra 10 from a X86 Solaris DVD and got the errors:
Can't read disk label.
Can't open disk label package
Can't open boot device

IMac running 10.6... I can boot into XP no problem, but Mac partition and Boot CD/DVDs will not go

Have an iMac running 10.6... I can boot into XP no problem, but although the mac partition shows up at (alt key) startup, it just spins for about 5 minutes then restarts. Also, it will not boot from any bootable CD/DVD at all (same spin cycle occurs). Tried about every trick I could research. No warning at all regarding this. Everything was going just peachy then pow... out of nowhere she won't boot. Any ideas

I sugggest you backup the windows xp and start from scratch. This means your disks partition is MBR and not GUID so the mac partitions cant effectively communicate with the EFI partition (bios) and boot.
So boot up using ur mac DVD.
Choose ur language
at the top of the screen, go to tools and open disk utility
highlight your hard drive and hit the partition tab. select 1 partition and make sure its set to format it as GUID and mac HFS+ file system
Reinstall mac os x do all ur updates
use boot camp utility to make a new windows xp partition and installation.
then to select between os's hold down option during startup

Flat Screen imac iMac won't boot up, will not boot from DVD

My 24" imac flat screen will not boot. I only get a blank gray/white screen. Reset the PRAM and tried to boot from the DVD. I held the C key down when I powered on but the system will not boot from the DVD. If I wait long enough, the DVD will eventually be ejected. I have had HD issues and Disk Warrior indicated that the drive was damaged. Will a dead hard drive cause the system to not boot from the DVD? Is there any way to get the system to boot from my DVD?

Hello PMcDer,
Welcome to Apple Discussions!
By what you are describing you're correct in believing your drive is probably gone. The sad news... if Disk utility can no longer see the drive, your ability to retrieve any data off of it is getting slim.
There are a couple of options for data retrieval.
1. If you still have Apple Care have them fix it. But make sure they know that you do not have a backup.
2. If you do not have Apple Care, have an Authorized Apple Tech replace the drive and make sure that they will give you back the old drive. This may prove to be a challenge. Or you can replace the drive yourself. It is not easy for some but take your time and you'll have no problems. Lots of youtube videos on this as well as on-line tutorials.
3. You could try a Hard Disk Utility program like Disk Warrior to see if it can help, but it's not free.
4. You could pay someone big bucks for Data recovery in order to get the data of the drive for you.
If you decided to do the HDD swap yourself. You could purchase a 3.5" firewire enclosure that you could put your old drive into once you do the swap. Plug it into the iMac and prey that it recognizes it. Then "MAYBE" you could copy the data over to the new drive, but that is a stretch.

Will not boot up from DVD drive

HP pavilion slimline s3200n will recognize the DVD drive but it will not boot up from the drive

Hi,
Try hitting the escape button from boot up. It normally gives you the boot options where you can select the DVD drive.
If you can't get into the boot options, try getting into the bios with F10 and change boot order options.
Greetings
Philippe
Clicking the "Kudos star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

Similar Messages

Maybe you are looking for