CD Hangs in Optical Drive

I have a macbook 1.83 Core Duo that has a problem with the optical drive, when ever I put a disk in it loads fine and everything is fine but when I go to eject the disk you hear the standard sound like it is going to eject but it wont and just re loads on the computer I have tried restarting with the mouse key down no go this also seems to be random it will happen when it is sitting on my desk or on my lap this other than this the drive works fine has anyone else had this issue ?? wanted to check before I send it in to Apple for repair also I have checked the outside everywhere and do not show any cracks or dents anywhere

hi,
i wondered whether you had sent your macbook over to apple yet? As i have exactly the same problem and took it to an apple store for them to have a look at... They said that it wasn't the cd drive but something else and this was caused by physical damage or some sort of pressure was exerted on the macbook. I have never dropped this and they are now trying to charge me for the repair as physical damage is not covered by warranty. Please let me know what apple told you, my apple is in very good condition and i'm really annoyed!!!!

Similar Messages

  • Mac Pro optical drive hardware is causing Leopard to hang on startup

    I had installed Leopard on a new internal drive with a clean install. However, everytime I tried to boot, it hanged on the blue screen or took me to the Leopard desktop where it froze.
    I called Apple and through the process of elimination they asked to to disconnect my two optical drives...the first is a Sony NEC Optiarc DVD RS AD-7170A that came with the computer. The second is a Pioneer DVD-RW DVR-112. After separating the ribbon cable that connects both drives, I was able to successfully boot into Leopard with no problems. That said, Apple regarded my issue as now a hardware issue rather than a software issue...and said I should take the Mac Pro into the local store for repair.
    I've tested each of the optical drives individually to see if by hooking them up one by one to see if one will allow the system to boot. But neither one allows me to boot into Leopard successfully. Apple also says that the ribbon cable could also be a possible reason as well.
    Before I make the trek to the store, does anyone out there have any similar stories to share with their Mac Pro? I have NOT updated to the latest firmware for the Mac Pro which is EFI 1.2 and I may try that as a last resort. Also, I tried to find any Superdrive firmware updates for the Mac Pro's Sony Optiarc drive on Apple's website, but could not locate any.
    Let me know if anyone out there has some info to share on this.
    Thanks,
    John

    Thanks for the reply, but I took it to the apple store today and they ran a full diagnostic test on it. It turns out it really wasn't the optical drive. There was a bad sensor on the logic board causing the power supply fan to run at full blast. Looks like im gonna have to wait even longer to be able to enjoy my mac pro:(

  • When i insert the DVD into the optical drive, the mac book hanged....

    when i insert the DVD into the optical drive or press the eject button , the mac book hanged....
    i need to turn off the mac book by pressing the turn off button directly.

    Well there is Resolve startup issues and perform disk maintenance with Disk Utility and fsck witch includes step by step instructions to run disk repair without the install disk.
    But before doing that, it's a good idea to backup. You may want to troubleshooting your superdrive / disk before hand. if I disk repair fails you may need the disk working to re-install the OS.
    Dose the computer read any DVDs? if no, you may want to use Troubleshooting the slot load optical disc drive.

  • Installing second optical drive and the door hangs

    This is just an FYI post, have not been able to find anyone else with the exact same problem, but thought I would list in the event of.
    I originally installed an internal DVD R/RW Lightscribe drive from LaCie in a Power Mac G4 Dual 1Gig and it worked well! I have since purchased a MacPro and wanted to move the Lightscribe drive into the second optical drive bay. So after installing the drive and attempting to open the tray it was apparent that the door on the case would not allow the tray to open. The front of the Lightscribe tray was too bulky to fit through the opening on the narrower Mac Pro optical drive door.
    Well, the folks at Lacie had attached a nameplate to the front of the tray that works fine in other configurations, but on the MacPro the clearance for the tray is narrower and it's bulk would not activate the sliding door properly.
    Someone was thinking, because the tray nameplate is detachable with a little effort. I can provide photos if need be.
    Tray closes as it should now.

    Hi TCherry,
    Your situation interests me since I was thinking of doing the same with a previous optical drive from an old G4. I also wanted to add it to my MacPro's 2nd slot.
    Are you still willing to supply some pics to see what you did?
    Rio.

  • Mac Pro with Lion 10.3 'forgets' its optical drives

    I've got a really weird problem here, and I think that I can discount a hardware fault since this problem manifests on two Mac Pros (a 2009 Octo-core and a 2009 Quad-core).  When I start either of these machines up with Snow Leopard, theres no problem - however, if I boot up using Lion 10.7.3 then both machines suddenly develop a strange problem with their optical drives (both are kitted out with a Blu-Ray writer in addition to the standard Superdrive).
    After either machine has been turned on for a period of time (about 30 minutes), they 'forget' that they have optical drives fitted. Up to that point, everything works fine.  After that point, problems occur. When the problem manifests, disk utility hangs when launching. Shutting down the computer entirely, waiting a moment, and then restarting fixes the problem. Merely selecting restart results in the 'No Entry' ( / ) and a failed boot. The problem isn't unique to disk utility - it applies to any program which attempts to access the optical drive. Finder, the eject Menulet, Handbrake, anything. Forcing quit and then restarting is no good either - once an app attempts to access the drive that app cannot be used again after a shutdown and restart, although all other apps running keep running fine.
    I have investigated this problem by resetting PRAM, resetting SMU, and ensuring that the latest firmware patches have been applied. None of these worked. I then reinstalled Lion from scratch (erasing the disks first, and clean installing from Lion on a USB stick). Still no luck.
    The common factor with both machines is the hard disk (the octo has Snow Leopard, the quad has Lion) - as part of my diagnostics, I swapped the start disks over.  In fact, both machines will run fine with both hard drives installed - as long as the boot disk is Snow Leopard.
    Is this a known fault with 10.7.3?  Has anyone else experienced this?  Or is it, as I suspect, a duff hard disk?  Mind you, if it is a duff hard disk, how come it doesn't cause problem except when it's used as a boot disk?

    These sorts of problems are often caused by peripherals that do not tolerate [√] put the hard drives to sleep when possible, or Deep Sleep.
    They can be solved by not sleeping, and there are also some very complex ways to disable deep sleep that you can search for is you want to bad enough.

  • Second optical drive problem

    New to macs after a 14 year hiatus. I recently installed a new pioneer BDR-205 blu-ray drive as a second lower drive in my mac pro 2009 running SL and fully updated. The original first upper drive is a model HL-DT-ST DVD-RW GH41N. Pioneer and OWC both confirmed that the new drive would be plug and play. After proper installation, I confirmed that both drives could at least play a dvd.
    But after using the computer for a while and then trying to open the new blu ray drive, the eject won't open it, rather eject only opens the upper first drive. The new drive shows in the system profiler but not the disk utility or anywhere else. When I click on the eject icon at top right of screen, that action hangs for a while. When it resolves itself, only the upper primary drive is available to eject. Clicking alt + eject on keyboard temporarily shows the eject symbol on screen but either does nothing or opens/closes the wrong top drive. I reboot, use the computer for a few hours, try it again to check it but the same problem exists.
    FYI- I've researched other similar help threads everywhere and I don't see any options for "cable select," jumper options or the like with this new drive.
    Any ideas?

    I have a similar problem with the Pioneer 205 blu-ray burner in my Mac Pro (2009). It would disappear after a period of time but then eject would fail and the drive became non-responsive. Typically it would be less than half an hour before the drive would disappear. Changing Energy Saver preferences made no difference.
    Also, restarting doesn't bring the drive back, but shutting down and restarting from cold does.
    Alone, this isn't so bad, as the drive's failure doesn't stop the system from working — I just need to shut down and restart to use blu-ray. But I think I've found a solution. To stop the drive falling asleep in the first place, I'm using this AppleScript, running in AppleScript Editor for now:
    repeat
    do shell script "drutil info"
    delay 28
    end repeat
    So, every 28 seconds, the optical drives are polled. A delay of 120 seconds was too long, but it's been a few hours now and the drive is still responsive. I'll leave it running overnight; if it's still good in the morning I think we can chalk this up as a useful workaround.
    Obviously, a Pioneer or Apple firmware fix would be better. I've had something similar with a Samsung hard drive — it would fall asleep and not come back after 20 minutes — but that was far worse, as it locked up the Finder. This is benign by comparison, though perhaps indicative of a fussy SATA problem in the Mac Pros?
    Hope this script helps someone out.

  • MacBook Pro Optical Drive Problems

    Hello Forum,
    I bought a MacBook Pro on 17July2006 and soon discovered that the optical drive worked only occasionally ( It would only read a CD or DVD when it wanted to, new or old. I would read songs to Itunes on a hit or miss basis. If a CD was read into Itunes, only the first one or two songs would be converted to AAC and subsequently burned before the conversion process would hang. New programs would not be read by the optical drive.) I sent the computer back to an official Apple repair station and I was pleased to see the computer and drive repaired and fully operational in a six day turnaround.
    That's the good news. The bad news is the drive crashed again last night after working only six days!!! This is my first Apple computer and so far I am not a happy camper. I've called Apple support and service and they are sending out a second service return repair carton.
    Is anyone else experiencing multiple failures like this? I'm wondering if they just cleaned and/or adjusted the drive the first service appointment. I hope they replace the drive if they did not the first time. The other thought is that the optical drive is failing because of thermal issues either local to my machine or the MacBook Pro line in general.
    Anyone have any thoughts or experience
    aero3753
    Peoria, Il US

    I too have experienced these issues, and after having done a little more online research, it appears that many others have as well. My drive works on reading music CD's probably 60% of the time... Which I find to be unacceptable.
    However, it hasn't become such a problem that it requires hardware work just yet. Hopefully it's merely a driver or software issue that can be resolved in the new OS.
    Tom
    MacBook Pro 15   Mac OS X (10.4.7)  

  • Windows 7 won't boot without optical drive (SSD, Dual HD)

    I recently purchased an SSD and an optical drive HD caddy so I could use two HDs on my macbook pro. I installed the SSD in the normal HD slot in order to install Windows via optical drive. When I move my SSD over to the optical drive slot, Windows hangs on a black screen before the Windows logo and never boots. I tried moving the SSD back to the main HD slot but without the optical drive installed, the same symptoms occur - no boot. This leads me to believe that Windows will not boot without the optical drive (which was present during installation).
    Perhaps this is a problem with primary/slave drive settings? I learned today that the intel chipsets in macbooks do not have BIOS for Windows and do not allow you to access the EFI. Not sure if that would help anyways.
    Has anyone experienced this and/or have a solution?

    I am suffering the same issue. Macbook pro 15 inch late 2009 with 8gig ram. I have a 256gb ssd newly installed, a dead superdrive (thanks a bunch for the drop in build quality without the drop in price apple) and an optibay caddy which i intend on having my 500gb 7200rpm previous HDD installed in. I had the normal annoying issues trying to get bootcamp working with an external optical drive. I then had the bright idea of taking my external optical drive case apart and discovered its a sata drive with a sata to usb convertor attached. Got bootcamp/win7 installed fine using the superdrives sata connector with the optical drive (essentially having a temporary internal optical drive again).
    OSX and windows function fine as long as the optical drive stays connected. There does not need to be a disc in the drive, i thought windows might be getting boot info from the win disc. Osx boots fine if its just the ssd. Windows hangs with a white screen right at the beginning. Also doesnt boot using boot menu via alt key. Nor using the reEFIt boot menu (installed later now deleted).
    Disk utility says it cannot repair the windows partition and says to back up the data and reformat the drive. This also happens if i use a normal sata drive. I am attempting a few more ideas but at this rate i will be virtual machining windows instead. Far from ideal but seeing as my windows pc is now officially no more and there are two pc only programs i need to use for university i dont have much choice i NEED windows. Anyone got a bright idea that may help?

  • No boot up because optical drive has media in it

    I recently purchased Snow Leopard to upgrade my early Intel MacBook Pro. When I put the disk in the disk didn't mount so I attempted to get it to eject. I wasn't able to get it to eject so I followed some of the trouble shooting. I'm thinking my optical drive isn't working properly because I haven't used it in a while but now when I try to boot the computer it hangs when it try's to read the optical drive. I tried forcing it to eject using the mouse button as well as trying to force a hard drive boot by holding the "d" key. At this point is there anything I can do short of opening it up and pulling out the disk myself?

    Holding down the 'd' key at startup is the shortcut to start Apple Hardware Test.  To select a boot volume at startup, hold down option.
    However, if holding down the mouse button at startup won't cause the disk to eject, there may be a hardware issue with the optical drive.  One thing to try before writing it off entirely, though, is to boot into single-user mode by holding down command-s at startup, then enter the following command:
    drutil eject
    To restart in single-user mode, use the following command:
    reboot

  • How do I install Windows 8 on Mountain Lion (mac mini) 2010 Server using bootcamp with out Optical Drive?

    I have a 2010 Mac Mini server running 10.8.4 (12E55).  I just bought a brand new copy of Windows 8 from micrsoft.  I have tried using boot camp and it will not recognize a burned DVD in my remote optical drive on my laptop running windows 7 or my macbook running Lion 10.7.5.   I have had Microsoft on both of my computers remoted in for about 8 hours and they tried just about everything that I've tried.
    Microsofts tech support has made me a bootable DVD and a bootable Flash Drive through remote desktop (awsome good job microsoft tech support).  I have even tried formatting my mac mini's second 500GB hard drive to FAT32 using this whole disc as my windows partition.  I know that when I go to install windows 8 it is going to reformat the drive to NTFS but all the articles that I've found, say this is what you have to do to get the drive formatted properly to get the ball rolling and get windows will fix it when it goes to install by reformatting to NTFS. 
    Ok so right now I have my second 500GB hdd on my mac mini formatted to FAT32 and I have tried to reboot holding my option key like I do on my mac book.  If I want to boot to a different hdd on my macbook all I do is hold the OPTION key during start up and you get prompted to choose one of the bootable disc that is on your computer.  Well if I put my USB drive which is bootable on my macbook into my macbook and do this right now its not showing up. 
    Now I just put the DVD that they made me in my macbook and it shows up as bootable disc.  But the USB doesn't.  (1 hour later)  I just got microsft to remake the USB drive and am going to try that again so ta ta for now and I'll come back on to post to tell you if it works.

    mikkel-kj wrote:
    These apps paralells and fusion and virtualbox, are they in Mac App Store? And when I have the app installed what then, now it ain't only bootcamp what shall I do now to install windows 8?
    Mikkel
    Parallels, Fusion, and VirtualBox are available from their respective sites. Read their installation instructions which explain how to install Windows.

  • How do I install OSX onto a new SSD (in the place of my optical drive) without transferring all data across.  However, with the applications, system and library on the SSD to improve the speed, but keep non essential items (the home folder) on the HDD

    I have a mid 2009 13 inch unibody 2.53GHz MacBook Pro.  I'm finding that it doesn't run as quickly as it used to. 
    A genius in the Apple store suggested that I replace my optical drive with an SSD, however only use the SSD for OSX, applications, system and library.  Keep all documents, pictures, music etc on the current hard drive. 
    I would be grateful if someone could help me with:
    1) installing OSX on the SSD without copying across data from the current hard drive
    2) transferring applications, system and library folders across to the SSD so that they still function
    3) changing my settings so that OSX reads the home folder from the current hard drive, as well as all the applications' data (documents, music etc...)
    However, I would like to run iMovie, with all events etc solely from the SSD to speed up the process of editing movies.
    If anyone could help with this, it would be much appreciated.

    If you got the data transfer cable with your SSD, the procedure should be pretty simple - and there should be step-by-step instructions in the box. You're simply going to remove the bottom case of your computer (using a Phillips #00 screwdriver), take out the two screws in the bracket holding the hard drive into place (using same screwdriver), remove the drive and (use a Torx 6 screwdriver) remove the four screws that hold the hard drive in place. Then put in the SSD and reassemble the machine.
    Then you'll plug up the old hard drive by using the SATA to USB cable and use the option key to boot from the old drive. I don't know what data transfer software Crucial provides, but I would recommend formatting the SSD  using Disk Utility from your old drive ("Mac OS Extended (Journaled)" with a single GUID partition) and then use Carbon Copy Cloner to clone your old drive to your new SSD (see this user tip for cloning - https://discussions.apple.com/docs/DOC-4122). You needn't worry about getting an enclosure since you have the data transfer cable and you don't want to use your old hard drive.
    There are a number of videos on YouTube that take you step-by-step through this procedure - many specific to Crucial SSDs and their data transfer kit - do a little searching there if you're unsure of how to procede.
    Clinton

  • Optical drives reads but wont write after swap

    hello everyone, I bought an iMac G3 450MHz that had had a 'superdrive' fitted. It both read and wrote CD's and DVDs. I tested it out and it worked just fine, I even made a back up copy of my Tiger DVD with it. I wanted to put the optical drive into my beloved Flower Power 600 iMac CD-RW so ,to make sure all the drive cables etc weren't disturbed, I just removed the whole caddy with the HDD plus the optical drive plus all the connecting cables, and popped it into my Flower Power. It booted up fine so I loaded (via carbon copy cloner) the contents of my original HDD. Now, when I look in system profiler, the optical drive shows up as a read/write but will only read discs. If I put in a blank disc the iMac's OS doesn't see the blank disc. Funnily enough my copy of Toast does see it and Toast launches itself. As I want to be able to burn disc images using Disk Utility this is a bit of a problem for me. I might just add, as it may be of some interest, that whoever fitted the superdrive had the HDD jumpers set to Slave but this was how it was when it worked perfectly in the 450MHz it came in so this was how I left them. The other little problem is the iMac won't sleep but I can live with that.

    The reason your hard drive is set to slave is because it shares the IDE bus with the optical drive. With the stock optical drive, the optical drive is set to slave and the hard drive is set to master. However, that superdrive is probably hardwired to master, so the hard drive needs to be slave. As long as one drive is slave and the other drive is master, it should work fine.
    Are you using the exact same system installation from the 450 on the 600? If not, there was probably some special driver installed to enable the all the superdrive features. Toast is a third-party app that is designed to work with many different optical drives, so such a driver would be built into the software, which would explain why it works (and Disk Utility does not).
    What company sold (and installed) this superdrive?

  • DVD/CD optical drive is recognized only occasionally and temporarily

    Hi, I recently bought an ASUS Essentio desktop model CG8350 running Windows 7 Home Premium 64-bit. My DVD/CD optical drive is not consistently being recognized. I've made few changes to the computer and have even tried reinstalling Windows (system recovery, factory settings), but no luck. The curious thing is that after booting up I can occasionally temporarily see the D:\ optical drive listed under My Computer or under Device Manager, but after a few seconds or about a minute after restarting or trying to read a disk, this disappears and the optical drive is no longer shown. I would take it back to Best Buy I bought it for repair, but unfortunately that was in the U.S. and I've since moved to Canada. It's frustrating that Best Buy Canada won't honor service warranties for items bought from Best Buy U.S. If there's something I can try in order to avoid shipping it off to ASUS or back to Best Buy U.S. (at my expense, and potential loss of PC for a few weeks), I would much prefer that. These are the things I have tried so far: 1) opening it up and checking/re-plugging the power cable to the optical drive and the data cable between the optical drive and motherboard. All cables seemed fine. The drive ejects and spins a little bit when a disk is inserted, but neither a blank CD/DVD nor a commercial CD are recognised after insertion. 2) looking at the registry to try the "delete UpperFilters" and "delete LowerFilters" trick that I've seen posted several times. Since the computer had Windows 7 from the start (was not upgraded), these entries were not visible under the suggested registry subkey. 3) under boot options, I've selected "Disable Driver Signature Enforcement" and have booted up. The optical drive showed up under My Computer and/or Device Manager for a few seconds or a minute, but then vanished. 4) disabled integrity checks: I've pasted "bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS" into the Run window. After restarting, the optical drive is again occasionally visible, but only for a short period after which it disappears. 5) following a tip on one website, I tried shutting off and unplugging the data cable between optical drive & motherboard, restarting the computer so Windows could "see" there was actually no optical drive connected, then shutting off and connecting the data cable again and restarting. no luck. 6) I've run the Microsoft Support Fixit executable under "Your CD or DVD drive can't read or write media". The first time I ran this, it ran for about 5-10 minutes, but didn't diagnose a problem. The second time I tried to run it (after the Windows 7 re-install), is said my CD/DVD drive was not detected, so didn't run. 7) I've tried built-in Windows diagnostics and ASUS diagnostics, but they didn't help much. 8) I've updated ny BIOS to the most recent version. I've now run out of ideas and can't find any other suggestions on previous troubleshooting searches. The observation of the drive occasionally being seen for a few seconds/minute after start-up before disappearing seems like it might be a good clue, but I'm not sure how to interpret this. I did get it to play an audio CD a couple hours ago, but after trying to use my drive for something else after that, it's right back into the situation of not being consistently recognized, except sometimes immediately after booting up and then only for a short period. Any help or suggestions you have will be very very welcome -- thank you.

    Honestly since it was recalled due to the sandy bridge recall anyways, it is going to have to go to asus eventually so I would just have them fix both in one shot. The Canada and U.S. support number is the same and I'm sure they could fix both issues at once to save you time: 1-866-625-9873
    Crystal
    Superuser
    Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
    *Remember to mark your questions solved and click the star to give kudos to show your thanks!*
    While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
    My opinions do not in any way shape or form represent Best Buy's Official decisions.

  • New MAC Mini w/OSX Lion - will not boot from USB or external optical drive when attempting to use BootCamp to install Windows 7?

    The University recently purchased 6 brand new MAC minis for deployment in classrooms I support.  I am attempting to create a dualk--boot environment comparable to our existing computer systems, only these machines wil be running MAC OS X Lion and Windows 7.  After following the procedures outlined in the BootCamp on-screen prompts, and attempting a few techniques I found in the tech support user-base, I am still unable to get the MAC mini to boot up from the USB flash drive, or from an external optical drive, so that I can complete the installation of Windows 7.  When using the Boot option key at start-up, all devices are displayed suggesting that they are being properly recognized, however the computer boots to a black screen with an error message indicating that "No bootable devices are  found - press any key to continue." I am able to boot into the computer's internal drive, but not from any external devices.  I fully expected that the semi-automated BootCamp procedure properly prepares the USB device for booting, and for installing the Windows 7 OS.

    Meh, with the price they take for a drive in Denmark, I don't think it's worth it... They take around 160 $ for the drive (that's the cheapest MacBook drive I could find), and I am not even sure that's the one I need.

  • How to install windows 8 using bootcamp with no optical drive

    Hi,
    I have a mac book pro 17" late 2011 with Mountain Lion installed.
    I have previously installed a windows 7 using bootcamp without an optical drive by creating an install disk as part of boot camp option.
    I still don't have an optical drive.
    The other day I removed my Windows 7 since I want to try Windows 8 but when I try using boot camp to install windows 8 it is asking for an optical drive and the option to create an install disk is not available anymore.
    Any idea on this issue?
    Thanks much

    Windows 8: enable Hyper-V, it really helps.
    http://www.gizmodo.com.au/2012/03/windows-8-on-a-macbook-air-beautiful-and-kinda -broken/
    http://www.windows-now.com/blogs/robert/hyper-v-3-0-confirmed-for-windows-8-clie nt.aspx
    http://www.windows8update.com/2011/12/06/enabling-hyper-v-in-windows-8/ 
    http://huguesval.com/blog/2012/02/installing-windows-7-on-a-mac-without-superdri ve-with-virtualbox/
    Disable Windows 8’s Adaptive Brightness to Fix Dark Screen Problems
    http://www.howtogeek.com/107173/disable-windows-8s-adaptive-brightness-to-fix-da rk-screen-problems/
    It should be straight forward and no different, except you are burning an ISO and that always needs to be done at slowest burn speed for any version of Windows.Otherwise it won't work (even if it manages to install it will fail on restart or some other point).
    Windows 8 Release Preview
    http://msdn.microsoft.com/en-us/windows/apps/default
    https://blogs.msdn.com/b/b8/?Redirected=true

Maybe you are looking for