CD is stuck in disc drive!
I have a MacBook Pro and I have a CD stuck.
I have tried ...
Restarting the MacBook while pressing the left mouse on the trackpad and it sounds like the cd is trying to eject but it does not.
I have tried ...
Going to the Utilities Folder then Terminal then typing Trutil Eject and it sounds like the cd is alsontrying to eject but it does not.
I have tried ...
Dragging the cd icon to the trash icon and same thing!
PLEASE HELP ANYONE!
http://discussions.apple.com/docs/DOC-1015
Note MacBooks run neither Mac OS 9, nor Classic. Please find a better place to post for future questions, as there are far more people in the other forums who can answer the questions:
http://discussions.apple.com/docs/DOC-2463
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2 cd's are stuck in disc drive
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Then you'll have to either wait until you can get the machine to a service provider or remove the drive, take the cover off it, and remove the discs manually. You can find good illustrated instructions for removing the drive here:
http://www.ifixit.com/Browse/MacBook_Pro
Be careful to pick the right instruction set for your particular MBP model, and don't try the do-it yourself procedure unless you have the necessary tools. -
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Hi everybody,
I currently have a DVD stuck in my disc drive. I fell asleep yesterday night watching the DVD using the "DVD Player" application that is the default for playing a DVD. When I woke up, DVD Player wouldn't quit and I had to force quit the program. I didn't use the DVD Player for the rest of the day, but in the evening, I tried to reopen DVD Player to finish the DVD. It said: "There was an initialization error. A valid DVD drive could not be found. [-70012]" I tried to eject the disc by pressing the "eject" button on the keyboard, but that did absolutely nothing. Now the DVD is stuck in the drive, not showing up on my computer, and I am not able to eject it. What can I do to get it out?
Thanks
-MarshaApart from the fact that you would need to use the mouse button, rather than the MBP's trackpad button, no, it shouldn't make any difference. Try shutting down the Mac (rather than restarting), then booting it up again while holding down the primary mouse button.
Another trick is to start up Disk Utility and , if the disc is visible, eject it from there.
Sometimes, if the problem is actually due to the drive itself not being recognised as present, a "PRAM reset" will make it appear again.
On PowerPc Macs you can achieve the same result using "open firmware" commands, but unfortunately these don't work with the Intel models.
Cheers
Rod -
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You can try to shake it out, but if you aren't successful you need to take it in for service in order to have the disc removed.
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Disc stuck in disc drive but computer doesn't detect disc
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If you have not tried any of these steps, try it.
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Well first off there is no Lion 10.7 disk, did you make one from these instructions?
http://eggfreckles.net/notes/burning-a-lion-boot-disc/
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Gizmo9 wrote:
I can't get my mac in safe mode...
Hold the shift key down while booting enters Safe Mode.
I just circle slash screens...
That's a no-good disk sign
or question folder.
That says it can't find your OS X boot partition, try holding the Option Key down while booting and select either the Lion Recovery Partition or the OS X partition then set OS X partiton in your System Preferences> Starup Disk. -
CD Stuck in iMac Disc Drive, Mechanical Problem
I, surprisingly, could not find a good solution for this on Google because of the vast number of people with software-related disc jams and bad tutorials.
I put a Windows 2000 recovery disc in my Mac so I could test to see if I could make a disk image from it and mount it as a real CD...anyway, I should have known that the HP-made disc would get stuck in my drive. It felt kind of strange as if it was the wrong thickness.
Now, I cannot eject it nor can I see the disc trying to be ejected due to the flaps on the drive blocking it. I tried feeling around with a credit card, but there was a metal bar blocking the disc. If I try to eject it, it keeps trying over and over again but can never eject it.
I'm looking for a hardware-related way to get this out. I know about the "click on bootup" and "force eject" methods, but those will not work.I can't recall exactly what I did to make the credit card work that first time. About 1/3 the way from the edge of the slot (top of the slot on my iMac), you can feel some mechanism that's closed normally. When you go to eject the disc you can feel that mechanism open and you can hold it open using the card. I recall it took a lot of fiddling to get the thing to pop out, so I can't say exactly what I did. You can try to use the card to sort of coax the disc out or push it up or down, depending on which way it's having trouble ejecting...
Sometimes you can see the disc poke out a little only to do back in. In those times I've thought about getting a pair of tweezers to grab it, but usually didn't end up having to. Could be a two-person job.
If nothing works, before taking it to a shop I'd try opening the bezel. I don't know how or why but that really did the trick for me last time I went through this. -
A disc is stuck in the drive, how do I troubleshoot?
a disc is stuck in the drive, how do I troubleshoot?
Force eject a stuck cd/dvd
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X.
Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar.
Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder
Open Disc utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
Source: http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD -
Hi
I have a disc stuck in my drive. When I eject its stats to come out, sounds like it gets wedged, then goes back in again. Is this as serious as I fear and is there an easy way to get the disc out without resorting to striping out the drive.
Many Thanks
AdrianWhich "model" & "generation" G5 iMac do you have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
You can have this info displayed on the bottom of every post by going to 'My Settings' which is located in the column on the right under your name, and filling in the information asked for.
Thank you
In the meantime, see the following:
http://docs.info.apple.com/article.html?artnum=58566 iMac (Slot Loading): Troubleshooting CD/DVD Eject Failures
http://docs.info.apple.com/article.html?artnum=106752 Macintosh: How to Eject a Disc When Other Options Do Not Work
Launch Disk Utility (Finder>Go>Utilities), select the ‘stuck disc’ in the volume list on the left & then either click the "Eject Button, Press Command+E or choose File>Eject Disk.
Also check out the following thread:
Yet Another CD Can't Eject - All posted methods tried
Another help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type dvd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu. -
How do you release a disc that is stuck in the drive ?
Welcome to the Apple Support Communities
To release stuck discs, open Terminal and type: drutil eject
If it doesn't work, press the mouse while your computer is starting -
Small Disc into the disc drive problem due to it now being stuck!
My little sister borrowed my Macbook this morning and was uploading software onto it and it came on a small disc - she didn't realise but said disc wouldn't work on my laptop and just shoved it in. Now it's stuck.
I'm sure other people may have had this problem, anyone know now how to get said disc out of my disc drive without damanging it....Most reports are that you can take it to an Apple Retail Store and they'll extract it as a courtesy. There are several in your reported area. They could conceivably charge for it though. It might be helpful to get an appointment, but you might not need one. You could just call ahead and ask if you should get an appointment or just walk in.
http://www.apple.com/uk/retail/storelist/ -
How do I eject a disc stuck in my drive?
How do I eject a disc stuck in my disc drive? I have tried all the normal eject methods.
Hello stewmail,
Thank you for the details of the issue you are experiencing with the disk that will not eject. I recommend the following steps:
If you can’t eject a CD or DVD
Choose Apple menu > Log Out, and then log in again. Try to eject the disc again.
If you still can’t eject the CD or DVD, choose Apple menu > Restart. While your computer restarts, hold down the mouse button or trackpad button until the disc is ejected.
You can find the full article here (the article title refers to Mountain Lion, but these steps will work for Mavericks too):
OS X Mountain Lion: If you can’t eject a disk
http://support.apple.com/kb/PH10685
Thank you for using Apple Support Communities.
Best,
Sheila M. -
How do I install Photoshop Elements 10 on my new mac that doesn't have a disc drive?
Help! I have an old imac that has Photoshop Elements 10 installed on it. I bought a new imac that does not have a disc drive. How do I uninstall/reinstall on my new computer??? Is there a way besides having to purchase a disc drive?
John
Thank you for working this through with me.
Okay, so I'm going to describe the step-by-step following of the instructions [which I thought I had done before ]. If you see where I'm making an error can you point it out to me.
1. I clicked on the link in your post of May 13 which took me to a page called "Direct Download Links for Adobe Photoshop/Premier Elements 10". I have basic Elements, not Premier and I need to get PSE 10 onto a Mac, which the site says I will only need a "single .dmg file for each program". Then I
2. logged in to the Adobe account ( required by instructions ) set up when I bought the disc version last August.
3. I turned "cookie control" to accept all; having a Mac I have no antivirus software nor any firewalls
4. I "clicked here to visit this page" in the instructions .........BUT ............ that took me to a PSE 11 download page, not 10
5. That dropped a .dmg called "AdobeDownloadAssistant.dmg" into my downloads box.
6. I opened the .dmg file, which took me to a window with an "Install Adobe Download Assistant" folder icon which
7. I opened. I was asked if I wanted to download it from the internet; I clicked "Open"
8. Another window opened; its message said "The same version of the application you opened already exists on this system. Would
you like to run the version already installed?".
A. Because I used the same Adobe i.d. when I tried the download on the Air as I used when I created the Adobe account on the
MacBookPro I wondered if Adobe thinks the PSE10 on my older MacBookPro is on the newer Air. I did check the Applications
listed in the Air's Finder and PSE 10 was not there although I had tried to install it earlier today before my first post on this matter
in this forum.
B. Given the above, I clicked on a "Run Now" option in the window mentioned in the first line of # 8 here and it
9. Took me to a Adobe Download Assistant window with a message "Make the most of your trial " referring apparently to 11
when what I want to put onto the Air is the 10 I bought last August. I did check the registration on Adobe's site of the purchase
of 10 last August and it showed everything correctly, including "mul" which I took to mean I could put it on multiple laptops.
Maybe !
10. I was aksed in that box to choose my level of familiarity with photo editing software and I chose the middle one.
11. I also noticed in the bottom third of that box a blue download bar which got "stuck" at about 2/3 done. The yellow triangle with
an exclamation point inside was followed by this message : "Error downloading this product (Error 109). Check you network
connection or destination disk. You can also uses the "Reset product download" button. My network connection was full bars
the whole time.
Given that there was an error message - that the download was not complete - that explains my surprise in # 8 above that
"the download already exists........". That can't be given the error message I quoted in # 11.
12. There is/was no "Reset download button" to be seen so I cllcked on an 'x' by it and it closed the stalled download bar.
And, after all this voluminous [sorry] activity that's where I'm stuck.
No PSE 10 on the Air
Can't d/l a trial of 11, even if I wanted to.
Extremely frustrating.
Adboe's website does not appear to offer any contact with an Adobe person to solve this other than paying $39, which does not seem right.
Bob -
I have a disc stuck in the drive. Is there a fix I can perform or do I need to bring my MacPro to the Apple store?
PhilHere are some standard remedies.
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu.
Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared.
Open Disk Utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button.
Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism.
Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray.
If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.
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