CD printing software

please I have HP Photosmart C5380 All-in-one printer and recently updated my HP photo creations on my computer. I wanted to print a picture on a CD which I normally do but there is no option for CD photo printing on the new updated photo creation. Can you please help me?
Thanks and hope to hear from you soon.

Hi Maame.
HP Photo Creations does not have a CD-printing template. But you may be able to get the effect you want with some creative experimentation. Here I started with a square photo book page, added a circle graphic for reference, and then added a photo and two text boxes.
This page is 8x8 inches, but if your printer allows you to scale the document size to fit the CD, printing this photo book page to CD might work. (Click the "printer controls" link on the printing screen in HP Photo Creations.)
Remember to make the circle 100% transparent before printing (use the Touch-Up tools). The black vertical line at the bottom doesn't print.
Let us know how it goes,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

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Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
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if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
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if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
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windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

HP Printer Software Installation will not complete

I have an HP Officejet 8500 wireless bought in late 2011. Never an issue until a recent new printer added to the computer seems to have changed an unknown setting and now printer or computer will not recognize or initiate a wireless print request. Have tried all firmware updates, software updates, etc. Printer is perfectly connected to wireless network established by router. Any wireless print request from my MacBook is met with a "printer offline" description and sits in printer que. Printer works(ed) fine when connected via USB to MacBook.
Thought to uninstall/reinstall printer software hoping to reachieve initial set up defaults which have been working well prior to addition of new printer to computer.
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I was trying to install a coupon printer software. It seems to be stuck in the installation. How can I quit it? I tried quit and it won't work.

I was trying to install a coupon printer software from a website and it seems to be stuck. It has been installing it for hours. When I click on the installer and try to quit it won't let me. Any suggestions on how I can stop this?

Click the Apple icon in the upper left corner and choose Force Quit. Look for the item that says Not Responding and force quit it.

Printer Software Installer has stopped working

Product: HP Laser Jet M1005 MFP
OS: Windows 7, 64-bit
Notebook ACER , Aspire 5349, Intel Celeron CPU B800 @ 1.50 GHz
(new notebook, old printer - printer worked well on Windows XP)
I downloaded driver ljM1005-HB-pnp-x64-en. Driver had been extracted and setup started.
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Driver cannot be installed and printer does not work.
Please, help.

Hello,
Thanks for the post. This is an odd one, I might suggest the method outlined below in the third link, if that does not help, I might recommend that you post this question on the following links below. Good Luck!
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Smart Web Printing Software

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Gurnie wrote:
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I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
@Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Attachments:
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How to address HP Printer Software Update 3.0, iTunes 12.0.1 update that sits in the App Store, 'Calculating' for days with no install?

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Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
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4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

Turn the printer off.

C++ 2012 package (11.0.50727) & error message during installation printer software

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)

Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
"Communication Error: Unable to send print data ..." blah blah.
It was working fine under 10.6.7 ...
What seems like several months later, I have
1) checked the cable
2) checked the printer (it works on a Windows machine)
3) Downloaded the "latest" drivers from the HP website (dated 2009)
4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
6) Installed the HP software again (just in case it needed to be in that order)
7) Scrubbed it again
8) RE-downloaded HP Printer Software Update 2.7 via Software Update
and tried printing again ..... still no joy.
My view is that this is a bug.
Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
Thanks
DJB

Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ

Installing HP Photosmart 7520 all in one printer software

My new HP Photosmart 7520 will not install on my Dell PC. I have the 32-bit Windows Vista OS. When installation begins I immediately get the error message: "Key not valid for use in specified state". I've tried installing the CD and the software from HP on-line, all several different ways. I 've used the troubleshooting download from HP but both methods do not solve the installation problem. I've temporarily disabled the firewall. I've done disk clean-up and defragmenting. I've restarted the PC more than a dozen times during my efforts. Even Microsoft Windows can't install all the software from updates - only the fax portion. If I can get past the point where the error message occurs I think the software will install.
I hesitate to try the Geek Squad. My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is. They will be my last resort.
Has anyone had this problem? Does anyone have a solution?

Hey @jimlg ,
Welcome to the HP Forums!
I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
Let me know if that helps.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Hp printer software update 3.0, now unable to print from preview

I have a mid 2007 iMac with a 2.4 Ghz Intel Core 2 Duo running OS 10.9.5 Build 13F34. I updated the HP Printer Software Update Version 3.0 on Oct 9, 2014. I have a HP Laserjet 3050 All in One printer that has worked flawlessly.
Now when I try to print PDFs or Jpegs from Preview, the "ready light" on the printer flashes a couple of time but nothing prints out. I cannot print from Preview. I cannot print PDFs from Adobe Reader. I can print Jpegs from iPhoto.
I have time machine. How can I go back to the previous HP printer software version and will I mess up my computer by trying to do so?

Yeah, I thought that "update" just updated Apple's printer drivers that it stores on the computer. I didn't know that it actually applied the drivers. At any rate, those are presumably Apple's drivers, not HP's. The printer manufacturer's drivers usually have more functionality than Apple's.
Sorry, I can't tell you where to look for that driver in Time Machine. However, I have another suggestion.
First, power down and unplug the computer for 15 seconds before rebooting. If that doesn't work, then the next question is: Have you ever downloaded and run HP's Mac software for this printer? IF SO, you might try deleting your printer in system preferences, and then adding it back, however, when it's found, do not accept the default AirPrint software but check the dropdown list to see if there's an option for HP software before continuing.
If you've never installed HP's software, then downloading it from HP and running it's installation may resolve your problem.

HP Laserjet 3055 printer "waiting for printer to be available" after HP Printer Software Update 3.0

I have an HP Laserjet 3055 All-in-One Printer. It has been printing just fine from my iMac running OS 10.9.5 (Mavericks) until after the HP Printer Software Update, Version 3.0, that I installed on 1 Oct 2014. Although the 3055 is shown as connected/idle to my iMac via USB, after clicking "PRINT" for a document, the print queue status soon changes from "printing" to "waiting for printer to become available", and the printer never becomes available. I have tried rebooting everything (printer, computer, text software), checking USB cable connections and changing USB ports, deleting and re-adding the 3055 printer (numerous times!) even after resetting the print system, but could there be something inherently wrong with the latest HP driver (version 19.9 for HP Laserjet 3052)? Or is it possible something else is going on? In other words, I have exhausted all the solutions I've found in these and other forums to no avail.
I have tested this printer by connecting it to my MacBook Pro (also running OX 10.9.5) but without having installed the HP Printer Software Update, Version 3.0. (Hadn't gotten around to this update...) The printer works fine, even though the driver has the same version number--19.9 for HP Laserjet 3052. So could the version 19.9 driver in the latest HP Printer Software Update be corrupted? Is there any way to reinstall that driver? Or copy the 19.9 driver from my MacBook Pro and install it on the iMac? HP only refers to the Apple Software Update process for Mavericks compatible drivers for this printer. Can I manually uninstall the HP driver for the Laserjet 3055 from my iMac and then have the iMac download the driver again in the process of re-setting up the 3055? Any suggestions appreciated.

Many thanks for your suggestions. After creating a bootable back-up, I tried the first suggestion--downloading and re-installing the HP printer driver update kit for which you kindly provided the link--but to no avail. Before downloading the driver update kit, I "reset the printing system", clearing all the installed printers, queues, etc. After re-installing the HP printer drivers, I went to System Preferences>Printers & Scanners to once again add the HP LaserJet 3055 only to discover it was already listed as installed! This I find baffling, to say then least. I tried printing and again got the "waiting for printer to be available" message. I subsequently tried deleting and re-adding the printer, going through the printing system reset again, but still no-go.
I also tried another approach to adding the printer which perhaps will shed some light on the problem. After clicking on the "+" button to add the printer, I select the "HP LaserJet 3055" which shows up as available via USB. Then, instead of using the "HP LaserJet 3052" driver that automatically appears in the "Use" [choose a driver] field, I chose "Auto Select" to see what happens. As the computer processes this request, the status message changes from "Gathering printer information..." to "Waiting for printer to become available..." And, of course, it never becomes available. This strikes me as odd, that the printer set-up system "sees" the printer accurately enough to list it as available to add but can't find it with the "Auto Select" approach to getting the appropriate driver. Of course, when I simply go with the "Use HP LaserJet 3052" driver option that, naturally enough, is the one automatically suggested by the printer set-up system, the printer is "successfully" added. I say "successfully" in quotes because it never becomes "available" to print something.
Before I try your second suggestion--downloading and re-installing the 10.9.5 combo update--I wonder if it's possible that the printing system reset process is "broken". It's as though the reset fails to clear the printer queue, making it appear that there is a pending printing job that the system is waiting to be finished. Also, as noted above, I reset the printing system prior to re-installing the HP printer driver update kit and then, after installation, the HP LaserJet 3055 magically had already been added. This makes me wonder if the printer wasn't properly "cleared" from whatever makes up the printer System Preference process during the reset.
Any other thoughts?

MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: One or more components of the HP printing software are corrupted or missing. Reinstalled software but Mac will not cause printer to print.

? MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: "One or more components of the HP printing software are corrupted or missing..." Reinstalled software but Mac will not cause printer to print. My MacBook Pro works fine with same wireless printer.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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