Cd-Rom is opening on Sony laptop

Hi,
I did buy a sony laptop 2 months ago. At the beginning CD-Rom was opening frequantly without any reason. Now its opening more often... Any ideas what is wrong??? Thank you!!
Laptot is Sony 15"

AndreyChu wrote:
Hi,
I did buy a sony laptop 2 months ago. At the beginning CD-Rom was opening frequantly without any reason. Now its opening more often... Any ideas what is wrong??? Thank you!!
Laptot is Sony 15"
I agree with verifying if the drivers or other software are the culprit(s). Performing the restore as suggested will wipe out any software and data so just make sure you back up any important data first. I agree that the factory reset is a good troubleshooting step to perform and will hopefully save you some time if you have to bring the computer into a store.  The good news here is that if it's not a software issue you will be covered under the manufacturers warranty for if the repair.
On a side note, this reminds me of a little basic script I made when I was younger I named "cupholder.exe", double-click it and it ejects the cd-tray.
My posts are my own opinions and do not represent any opinions of Best Buy. I am very knowledgeable in regards to computer repairs and will try to explain everything as best as possible. However if you do not like my posts, and want to report me you can do so by clicking this link

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