CD ROM not recognized satellite A505-S6980 Win 7 home sp1

have laptop where cant access cd rom.  ran all updates you put a cd in and get a hour glass then see cdbeing accessed. drive seems to have power will open and close.  Any thoughts?  WIN 7 Home addition sp1
Solved!
Go to Solution.

Hello,
Do the upper and lower filter troubleshooting.
Click on start, type REGEDIT on seach programs and files then hit enter.
It will go directly to registry editor.
Look for HKEY_LOCAL_MACHINE click on + sign or the arrow then look for SYSTEM click on + sign or the arrow then look for CurrentControlSet click on + sign or the arrow then look for Control click on + sign or the arrow then look for Class click on + sign or the arrow then look for {4D36E965-E325-11CE-BFC1-08002BE10318} click on + sign or the arrow then look on the right part of the window, look for LowerFilter and upper filter. Delete them or even if you can only find one of them, just delete it then restart the laptop.
Hope this work

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