Cd's and system discs  problems with new apple quick silver g4

hello hopefully someone can help me I just purchased this macine on ebay 2 weeks ago. The problem I am having is for one I cannot open the cd-r-rw without using popcorn to open it. When I try to insert a disc for an application or the system disks that he included with the purchase I cannot read any of them in fact as soon as i close the drawer with the disc in it it reopens in a few minutes. I can't even find a way to open the drawer with out popcorn there is no external place to open this up like my old cd rom had. I had a power mac beige g3. So in order to load anything I have to download the disk to a usb small portable plug memory card, plug it in to the new machines usb port and then download the program through there. So what do I need to be able to put a system disk or program disc into this machine and also able to open the tray I have now. Do I need something like a external cd-rom drive that hooks up into my usb port to be able to use the discs or what.
The one thing it does do is play a music disc if you openned it with popcorn and close it it plays the music disc but not the other type thanks Tim L

There are several things you can check or test. Follow these 3 rules and you'll be able to change drives in any Mac.
1. After changing Hard Drives ... are you restarting AND zapping PRAM or just restarting? Any changes to hardware configuration require zapping the PRAM (hold down command, option, p and r keys while restarting).
2. Making a copy of a startup disk onto a second Hard Drive is never as good as installing the OS independently on each drive. Even if they're both in the same computer. Be sure your new optical drive is in place and connected when installing OS.
3. Hard drives and optical drives have configuration addresses or designations. The ATA bus in Macs support 2 devices on each channel (2 channels). The optical drives are normally connected to the slower ATA/66 bus and are designated Master and Slave. If both drives are set as Master a conflict will occur. Check the jumpers located at the rear of the drive where the ribbon cable connects. There's usually a sticker on the drive which shows how to set them for the appropriate configuration.
Hope this helps ....
Gary

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