Cd stuck and now everything's frozen!

Help! I have a brand new iMac (got it for Xmas) and am very computer un-savvy so I need some assistance. I loaded a cd which never showed up on the desktop, and it made everything other than Safari unclickable (kaleidoscope whirly showed up). I tried the eject button on the keyboard, looked online on how to force eject, tried that, didn't work, then found online some suggestions to shut down then restart the computer. I forced shut down, got the dialogue boxes for shutdown and everything I had open, but now it's frozen halfway through shutting down. I can see my desktop background and mouse cursor, but there's no dashboard, no menu at the top...I tried holding down the keyboard shortcuts for force shut down, tried holding down the power button on the back...HELP!!!! I'm starting to freak out. I've had to get on my laptop in order to post this since NOTHING is working on the iMac. Thank you in advance for any suggestions.

First question, and it may seem obvious, but did you put the CD in the correct way? (shiny side away from you)
How long did you hold the power button down for? Anymore than 5 seconds should shut the power off instantly.
Is the CD drive making any noise/what did it do when you put it in?
Is this the first CD/DVD you've used in it?

Similar Messages

  • I tried to upload my daughters videos she made on her iPod to my mac iPhoto and it seemed to have "Stuck" and now will not work at all.  It had to a complete fix of the existing library.

    I tried to upload my daughters videos she made on her iPod to my mac iPhoto and it seemed to have "Stuck" and now will not work at all.  It had to a complete fix of the existing library.  It will now not let me move pictures from the "Stream" to "photos", it looks like it is trying to but gets stuck and I have to force a shut down of the programe.
    Thanks!

    -> Tap ALT key or press F10 to show the Menu Bar
    -> go to Help Menu -> select "Restart with Add-ons Disabled"
    Firefox will close then it will open up with just basic Firefox. Now do this:
    -> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
    -> go to View Menu -> Toolbars -> unselect All Unwanted toolbars
    -> go Tools Menu -> Clear Recent History -> '''Time range to clear: select EVERYTHING''' -> click Details (small arrow) button -> place Checkmarks on '''Cookies, Cache''' -> click "Clear Now"
    -> go to Tools Menu -> Options -> Content -> place Checkmarks on:
    1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
    -> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Use Custom Settings for History"''' -> REMOVE Checkmark from '''"Permanent Private Browsing mode"''' -> place CHECKMARKS on:
    1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window
    4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"
    -> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES
    -> When using the Location Bar, suggest: select "History and Bookmarks"
    -> go to Tools Menu -> Options -> Security -> place Checkmarks on:
    1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
    -> Click OK on Options window
    -> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK
    -> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
    You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

  • I did a software update on my IPhone 4S and now it's frozen at the apple symbol. hard reseting doesn't help??

    I did a software update on my IPhone 4S and now it's frozen at the apple symbol. hard reseting doesn't help??
    HELP!!!!!!!

    That's not a good sign, take your iPhone to a premium reseller or to an Apple Store.

  • I updated to IOS 6 and now it is frozen with a picture of a cord to connect to ITunes

    Hi I updated to IOS 6 on my IPod touch and now it is frozen with a picture to connect to ITunes

    What happens when you connect the iPod to your computer and restore via iTunes?
    If iTunes does not see your iPod
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

  • My wife decided to set up her iPhone on my account and now everything is comingled.  I want to set up an iTunes account for just me. Do I have to set that up on a computer or can I set it up on the iPhone?

    My wife decided to set up her iPhone on my account and now everything is comingled.  I want to set up an iTunes account for just me. Do I have to set that up on a computer or can I set it up on the iPhone?

    iTunes will need to be set up on your computer however you can set up a new Apple ID to use for your iPhone. Really all you need to do is Assign a new Apple ID to your iCloud account.
    Follow the link to create a new Apple ID: https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
    After you do that, on the device you want to assign a new iCloud account go: Settings > iCloud > Delete Account and then sign in with the new Apple ID.
    NOTE: This does not effect iTunes, all of your devices can continue to use one shared iTunes account under your original Apple ID for downloading apps and backups. This simply gives iCloud a place to sync the individual devices information and will stop iCloud form merging all the information, such as contacts, with all of your devices.

  • HT3743 How do i restore my iphone from "no Service". I tried to update my iphone 3G TO iOS 6.0. But it got stuck and now my itunes is displaying Error message: "there is no sim card installed in the iphone you are attempting to activate" Kindly suggest

    How do i restore my iphone from "no Service". I tried to update my iphone 3G TO iOS 6.0. But it got stuck and now my itunes is displaying Error message: "there is no sim card installed in the iphone you are attempting to activate" and my iphone is without service. While i am trying to activate my ihone on wifi also it doesnt saying servers are temporary unavailable try after sometime. Kindly suggest

    It sounds a lot like your phone was hacked or jailbroken to unlock it prior to your trying to update it.
    If that is the case, it is nowpermanently bricked.

  • TS3694 How do i restore my iphone from "no Service". I tried to update my iphone 3G TO iOS 6.0. But it got stuck and now my itunes is displaying Error message: "there is no sim card installed in the iphone you are attempting to activate" Kindly suggest

    How do i restore my iphone from "no Service". I tried to update my iphone 3G TO iOS 6.0. But it got stuck and now my itunes is displaying Error message: "there is no sim card installed in the iphone you are attempting to activate" and my iphone is without service. While i am trying to activate my ihone on wifi also it doesnt saying servers are temporary unavailable try after sometime. Kindly suggest

    tariqrehmani wrote:
    How do i restore my iphone from "no Service". I tried to update my iphone 3G TO iOS 6.0. ...
    The iPhone 3G is Not Compatible with iOS 6...
    It also appears that your phone may have been Hacked and / or Jailbroken...
    If this is the case... you are out of luck... Because...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    Why Jailbreak is Not Supported  >  http://support.apple.com/kb/HT3743

  • I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

    I tried to update and now my phones frozen with the itunes symbol and wont restore. What do i do?

    Did you try to connect in recovery mode again? iOS: Unable to restore

  • HT4623 I installed the new update to my ipad and now it is frozen on "itunes logo plug in". Can't shut it down. What now?

    I installed the most recent update to my iPad and now it is frozen on the "itunes logo plug in" screen. It won't shut down and restart. Fixes?

    Try a Reset...
    Reset  ( No Data will be Lost )
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    If no joy...
    Make sure you have the Latest Version of iTunes (v11) Installed on your computer
    iTunes free download from www.itunes.com/download
    Then...
    1)  Connect to iTunes on the computer you usually Sync with and Restore
    http://support.apple.com/kb/HT1414
    2)  If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/ht4097
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • Installed OS 10.9.5 and now screen is frozen.  Cannot restart or shut down.

    Installed Yosemite 10.9.5 and now screen is frozen.  Cannot restart or shut down.  Have done Repair Permissions but still not working.

    Hold the power key for 10+ seconds.
    Then see if you can boot into the recover partition to repair the disk or try a reinstall.
    Ciao.

  • I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

    I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

    I just downloaded itunes to my windows xp and now EVERYTHING is abit blurry. Its not a virus.Please help?

  • I made some amendments to my colour settings in PS CS5 and now everything prints black and white. Please help me to reset all the settings to default

    I made some amendments to my colour settings in PS CS5 and now everything prints black and white. Please help me to reset all the settings to default. This was after I tried to implement the steps set out in Real World Photoshop CS5. I stuggele to match the colours of my two screens, the one a laptop and the other a LCD and the printer, even after calibration with Spyder 3. Really lost at present.

    Tap Settings / Wi-Fi. Tap the blue circle with an arrow to the right of your network then tap: Forget This Network.
    Restart the iPad. Tap Settings / Wi-Fi. Tap the network name again then type in your password.
    If that didn't help, try here >  Apple - Support - iPad - Wi-Fi Assistant
    And try turning off your router for 5 minutes, then turn it back on. Try typing in the password again.

  • I moved my FCP events and projects folder onto my external hard drive and now everything is gone on FCP.  When I tried to reload those folders onto FCP nothing happened.  I still get the missing files image.

    I moved my FCP events and projects folder onto my external hard drive and now everything is gone on FCP.  When I tried to reload those folders onto FCP nothing happened.  I still get the missing files image.  When I try to import the folders manually something pops up that says it is incompatable.  It is possible to retrieve everything that was lost?

    "When I tried to reload those folders onto FCP nothing happened"
    Brownale6 how can  u reload folder in to FCP.
    As you said folders are moved to external disk but have you checked it should be like this
    For Event
    external disk>Final Cut Events>your event folder.  
    For project
    external disk>Final Cut Projects>your project folder.

  • HT1476 I got my new phone in Dec and just now had the time to sync it. I was given the option of using as a new iphone or restoring to a previous and I hit restore and  now everything i dwn loaded over the last few months is gone. What can I do?

    I got my new phone in Dec and just now had the time to sync it. I was given the option of using as a new iphone or restoring to a previous and I hit restore and  now everything i dwn loaded over the last few months is gone along w all sms and photos. What can I do?

    Well, unless you made a backup BEFORE you hit the restore button, your data is gone.

  • Changed batteries in my keyboard and now everything is upside down

    I just changed batteries in my keyboard and now everything on my desktop is upside down.  How do I right it?

    Right click on an empty part of your desktop and left click "Graphics Properties" or something similar. Next, locate options for "Flip" or "Rotate" and correct the setting to put your screen right-side up. Please provide the model name and/or product number of the HP computer in question for more accurate assistance.
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
    HP 15t-j100 (on loan from HP)
    HP 13 Split x2 (on loan from HP)
    HP Slate8 Pro (on loan from HP)
    HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
    HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
    HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
    HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
    HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Maybe you are looking for

  • Error -36 while trying to move files on SMB mounted NAS

    Hey, I have been experiencing an error -36 while trying to move files around on my NAS. I have the feeling it has something to do with insufficient privileges that are being acquired. When mounting in windows explorer no problems arise. When using th

  • Double Scroll Bars, Side By Side, End To End, In A JScrollPane

    I'm trying to create double scroll bars next to each other, end to end. One scroll bar is for the position in the grid, while the other, smaller scroll bar controls the zoom level. I am masquerading a JPanel as a JScrollBar. I'm adding two scroll bar

  • Selecting item in combo box itemEditor, after passing it's dataprovider from a popup window

    Hi.. I have a datagrid which has a combo box itemeditor in the first column. When I click on the combobox, there is an item called 'Search'. When this is selected, a pop up window appears where we can search for some contact names. The search results

  • Memory issues with K8N Sli

    I run this mostly as a high end gaming rig and am not really into OCing.  I currently have: Corsair CMX512-2700LLPT 512MB DDR333 XMS2700 64Mx64 184 DIMM CAS2 32Mx8 DRAMs Low Latency SPD Memory w/Platinum Heat Spreader Retail Is this fine? But it seem

  • To change display name

    hi all,              i would like to change my display name,is that possible to change?i tried to going into edit profile but i cannot change there? any idea?