CD tray will not eject CD

I have a user who's CD tray will not eject a CD unless she relaunches the Finder. then it works until next CD is inserted. Won't eject until Finder is relaunched!
this is a G4 desktop with 10.4.6 loaded. the latest Quicktime was loaded and this is when problem started.
she's tried dragging the icon to trash, the eject button on keyboard, and eject under File menu. Nothing works until Finder is relaunched.
Any ideas?
Lisa

I had this same problem with my PowerBook. Disk Utility would eject the disk, but nothing else. As I plodded through the normal steps (DiskWarrior, TechTool, etc) I found that disks ejected normally when I booted from my external drive that had Panther on it. This was good news because it eliminated the hardware possibility. So the hunt shifted to find what was different between the two setups. I finally remembered a utility called OnyX that lets you change lots of things like menus, etc. Very handy, and one of the things it has is a checkbox that says "Show Eject Item in File Menu". I figured I would never use that when I could just push a button, so I unchecked it. Surprise! It turns out that unchecking that box did away with Cmd-E, disabled the eject button and also the dragging to trash option. I re-checked it and all is well. So, boot from another drive or a CD or something before you buy a new drive and look for software problems. Good luck!
Ken

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