CDAUI2000 error uccx 8

I am currently running 8.0.2.10000-41 and in the Desktop Administrator --> silent monitoring and recording I'm getting and error "CDAUI2000 An error has occurred. Contact technical support" I was able to fix this in v7 but I do not have access to the windows environment variables --> path anymore because of the new OS. how is this error fixable now in linux?
thanks,

Hi George,
Is this UCCX with CME? Please check the following bug
CSCsq92056 CDAUI2000 An error has occurred. Contact technical support
Symptom:
CDAUI2000 An error has occurred. Contact technical support error returned when VOIP Monitoring Device in Web based CDA is clicked.
Administrator cannot confgure Silent Monitoring & Recording as the devices are not listed.
Conditions:
The issue can happen when the phones are not contiguous.
Workaround:
None
Regards
Joe

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UCCX 7 error message: "CDAUI2000 An error has occurred. Contact technical support."

Folks,
After couple days investigating some issues, I come across an error "CDAUI2000 An error has occurred. Contact technical support." But, all info that I found assume that you have CME (Communiations Manager Express) in which we do not have here, only CUCM. Any suggestion where to go to fix this?
Many thanks in advance,
Thiago

Hi
Check this bug:-
CSCtd00411
UCCX: CDAUI2000 error in Web CDA when no Resources configured
Symptom:
When clicking VoIP Monitoring Device from Web CDA, the following error appears:
CDAUI2000 An error has occurred. Contact technical support.
Conditions:
No Resources are configured in UCCX and CUCM.
Workaround:
Configure Resources as agents in CUCM and UCCX.

UCCX Error CDAUI2000 An error has occurred.

Hello
When I try to enter the SMTP Server IP address in CDA I get the error CDAUI2000 An error has occurred. Contact technical support.
Anyone had this error before or can give me a hint.
I already restarted the engine service with no success.
Regards
Peter

Hi Peter,
what is your version for UCCX and exchange server ?
your error is related to SMTP authentication error. you need create connector on the exchange for UCCX. the connector should use basic authentication. Also check all the permission groups, "Anonyomous user, exchange users, exchange servers, legacy exchange servers, Partners".
check the https://supportforums.cisco.com/message/4033536#4033536
HTH
Anas
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UCCX 8.5.1 SU2 traffic analysis report errors out

Anyone run into this before, I'm not seeing a bug fixed for this issue in SU3 either.
If we have a call center outage or some issue effecting services, one day a month, and try to run the IVR traffic analysis report for the whole month (where one day we had outage) the report for that timeframe fails to run. If we adjust the report begin/end time to end before problem day/hour the report runs fine. Same for after that time to end of the month. We can also run the report for the single day of outage (whole 24 hour period) without problem to which is strange.
Regarding the outage, it is where UCCX services stop for some reason. This is HA WAN setup. The systems were not powered down or shutdown unexpectedly.
Seems it is choking on the data and trying to divde by zero....
We see this in logs,
1: 11/6/2012 8:56:32 AM %CHC-LOG_SUBFAC-3-UNK:0 :Final Font Size=$rptFontSize
1: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:The following SQL Command failed due to ()SQL Command=[call sp_ivr_traffic_analysis ('2012-11-01 5:00:00', '2012-12-01 5:59:59', -18000, 0 )]
2: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E22012: (-1202) An attempt was made to divide by zero.|Source Ifxoledbc|SQLState |NativeError -1202)
3: 12/6/2012 11:20:36 AM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
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6: 12/6/2012 11:34:52 AM %CHC-LOG_SUBFAC-3-UNK:TraceDBError #1:(ADO Error# -2147467259|Description E22012: (-1202) An attempt was made to divide by zero.|Source Ifxoledbc|SQLState |NativeError -1202)
7: 12/6/2012 11:34:52 AM %CHC-LOG_SUBFAC-3-UNK:Database Error | A runtime error occurred while executing the query. Please check log for more details
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Mohammed,
It is common, in many of the Cisco Express 8.5 environments we have looked at, for the Total Incoming Calls given on a Traffic Analysis report to be a higher number than an Application Report.
The Traffic Analysis Report counts every unique sessionID (unique call) that is inbound (contact type of 1). The Application Reports do a similar thing but qualify (filter) only the records that have an application assigned.
There are simply times where inbound calls have been directed to an "agent" without having an applicaiton assigned.
The best thing the reporting user can do is to run a query on his or her database such as:
select * from ContactCallDetail where contactType=1and startDateTime > '2012-11-16 10:00:00' and startDateTime < '2012-11-16 11:00:00';
Usually when an application is not assigned to the record in the ContactCallDetail table it is because the destination type is equal to 1, which is an 'Agent' instead of a 'route point'.
So if you modify your select statement to filter by destinationType, you can quickly find the records that don't have the application assigned.
Example: select * from ContactCallDetail where contactType = 1 and destinationType = 1 and startDateTime > '2012-11-16 10:00:00 and startDateTime < 2012-11-16 11:00:00';
When you look at these records, you will see the agent that took the call from the destinationID field. The number in that field should match up with the field called 'resourceID' in a table called 'resouce';
Example: select * from resource where resouce=6011; where 6011 was the number you found in the destinationID field.
If there is still confusion about the source of the call - then talk to that agent and find out what is was.
Good Luck and let me know if you need further help.
Ron Reif
[email protected]

UCCX 8.0.2 - error while handling the request

Hi Guys,
My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem?
Thanks,
Wilson

I saw this before on 8.0.2, I had to delete the prompt/script/document and the upload it again (instead of overwriting it). I believe this was fixed in SU4.
Edit: this is the bug id - CSCtq23837 (unable to overwrite scripts) - resolved in 8.0(2) SU4
Brian
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DB Read error from UCCX Script

Hi All,
We are running uccx 7.0.
Trying to return data from DB using stored procedure from the uccx script.
We are able to run this when we pass explicit value instead of variable ANI.
But whenever we provide variable ANI, we get below
error: SQL statement varible not defined : ANI
Query which provided in the DB Read as below,
select * from table(credit_back.fun_select_point($ANI));
Request your help on it..
Regards,
Shalid K.C

Yes Gergely.
we have created new script and when i add DB Read function in the script, it is not allow to apply it, same time it is giveing the above mentioned error.
but when i test it with explicite value it is working.. .not working by providing variable name
Regards,
Shalid

UCCX 9 Web Chat Desktop Error.

Good day, All.
I have UCCX 9 and Social Miner 9 newly installed.
All traditional UCCX functinality works fine.
But I'm not experienced in web-chat feature, so any advice is valueable.
When I try to login to UCCX chat Desktop (through CAD buid-in browser) I get an error message:
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Service Unavailable. Try Logging in again."
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In UCCX admin page SocialMiner Configuration everything looks fine:
And in SocialMiner everything looks good:
Could any one give a tip what could it be?
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best regards,
Igor

Fixed.
The problem was in certificate.
It must be installed in a right way as follows:
Install your certificate
Procedure
Step 1
Click Certificate Error to the right side of the address bar.
Step 2
Click View Certificates.
Step 3
Click Install Certificate as shown in Figure 1.Figure 5. Install certificate
Step 4
Click Next as shown in Figure 2.Figure 6. Certificate import wizard
Step 5
Click the Place all certificates in the following store radio button as shown in Figure 3.Figure 7. Browse and select certificate
Step 6
Click Browse and select Trusted Root Certification Authorities as shown in Figure 3.
Step 7
Click Next as shown in Figure 3.
Step 8
Click Finish as shown in Figure 4.Figure 8. Certificate selection completion
Step 9
Click Yes as shown in Figure 5.Figure 9. Security warning
Step 10
Click OK as shown in Figure 6.Figure 10. Certificate import successful message
Step 11
Click OK.
best regards,
Igor

UCCX 7 Heap Memory Usage Exceeded Error

UCCX 7.0.(1) SR5
Getting the following error when updating or adding new script applications:
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As Tom can attest to by now, this is something of an iceberg with big sharp edges below the surface.
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What have you been doing as of late on your CCX server? How many applications and scripts do you have? Are any of these using XML files extensively?
Note there is also a possible bug where the MIVR engine does not properly release all objects loaded into the heap at the end of a script execution leading to a memory leak of sorts. The discussion [debate] over this behavior is continuing. As of this week, it may be represented under
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
CSCte49231. If it is, this may qualify as the most poorly described defect ever.

UCCX error-remote UCCX node is not reachable

Hi,
I am working in UCCX 9.0,trying to upload new script developed thorugh UCCX script editor ,whenever I click upload script through "script management" tab,giving error as "remote UCCX node is not reachable,it is not recommended to create,modify or delete the files in this state,as it will be inconsistent between nodes",let me know any idea about this error.
Thanks,
Baskar.

Hi,
RTMT is configured and found the following error.
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2013-11-11 04:11:39 :INFO: Cisco Unified CCX Engine initialization complete.... PID 18469 updated in pid file /opt/cisco/uccx/conf/UCCX_Engine.pid
2014-06-05 05:45:46 :INFO: Received request to start the service Cisco Unified CCX Engine
2014-06-05 05:45:46 :INFO: Checking if PID File exists.
2014-06-05 05:45:47 :INFO: PID File exists, pid=18469
2014-06-05 05:45:47 :INFO: process Cisco Unified CCX Engine with PID 18469 might have crashed, PID file still exists
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2014-06-05 07:04:03 :INFO: Received request to stop the service Cisco Unified CCX Engine
2014-06-05 07:04:03 :INFO: PID File exists, pid=4201
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2014-06-05 07:04:03 :INFO: Stopped the process Cisco Unified CCX Engine
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Error message when run the Cisco CRS Serviceability Utility on UCCX 4.5 server

Hi,
Everytime i run the Cisco CRS Serviceability Utility from the UCCX server, this message always appear "Error reading System Parameters" before the interface appear.
After that, when i click the "System Parameters" tab and there were no any information displayed.
So, i would like to know if there were any way could fix this problem.
Thanks for any suggestion.
B.rgds,
Tong

Tong,
The description that you are ginving us sounds preaty much like this bug : CSCsi25913
This is the link with the informatio:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?caller=pluginredirector&method=fetchBugDetails&bugId=CSCsi25913
HTH
Please rate this post if was helpful
Walter Solano
CCNA Voice
Cisco UCCX Specialist

UCCX 8.0.2 Installation error?

Hello All,
I'm trying to install UCCX 8.0.2 Installation on VMware Infrastrcture in the Lab environment.
Enclosed file is the screen shot of Installation error, I appreciate if you can advise me why I'm facing this installation error?

hi Suryanarayana Chintu,
Press Alt + F2 and collect the logs under cd/tmp.
Insert the recovery cd , boot and copy log files from /mnt/part6/log/
Need to see these logs to tell you which RPM has encountered an issue during the install.
Hope it helps.
Anand
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UCCX 8.0 CAD: Can you disable auto update? Error: "unable to download file" Could not open request.

I have a UCCX 8.0 (2) Installed.
Users here have limited access via proxy. Now everytime i try to run the CAD or CSD, i get the error:
"unable to download file" Could not open request.
It seems to want to install or check for an update.
The work around i have found is to go to the CAD directory and change the update.exe filename
C:\Program Files (x86)\Common Files\CAD\bin\update.exe
i dont want to have to do this for every user as i possibly want the update.
Is there a way to allow or bypass proxy on CAD?
Regards
J

I had this problem before - to resolve it I disabled the proxy in internet explorer settings.
You'll need to make sure the CAD version matches your UCCX server version. Otherwise you may run in to issues.
Brian

DOCTYPE is optional, why UCCX still issues Error in logs?

We have a vxml server pointed by UCCX voice browser. I tested a simple vxml app. then found this error in logs.
I believe in UCCX technic docs, it says the DOCTYPE is optional, why it still complains it?
129984: Feb 15 11:10:39.691 EST %MIVR-SS_VB-7-UNK:Task:28000000019 [Error] aa (line:2 column:57) Document root element "vxml", must match DOCTYPE root "null".
129985: Feb 15 11:10:39.691 EST %MIVR-SS_VB-7-UNK:Task:28000000019 [Error] aa (line:2 column:57) Document is invalid: no grammar found.
129984: Feb 15 11:10:39.691 EST %MIVR-SS_VB-7-UNK:Task:28000000019 [Error] aa (line:2 column:57) Document root element "vxml", must match DOCTYPE root "null".
129985: Feb 15 11:10:39.691 EST %MIVR-SS_VB-7-UNK:Task:28000000019 [Error] aa (line:2 column:57) Document is invalid: no grammar found.
Following is the vxml:
<?xml version="1.0" encoding="UTF-8"?>
<vxml xmlns="http://www.w3.org/2001/vxml" version="2.0">
     <form>
       <field name="choice">
                  <prompt>Would you like coffee, tea, milk, or nothing?</prompt>
       <grammar xml:lang="en-US" type="application/srgs+xml" version="1.0" mode="voice">
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                    <item>tea</item>
                    <item>milk</item>
                    <item>nothing</item>
              </one-of>
             </rule>
        </grammar>
       </field>
       <filled>
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                  Your <value expr="choice"/> is ready.
       </filled>
      </form>
</vxml>

Hi,
that's really strange.
I use a static VXML with a similar structure - no DOCTYPE - and UCCX does not complain it at all.
Can you tell me the exact version of the UCCX (including the minor version).
Thanks.
G.
P.S.: If you have control over the VXML output, can you try inserting the locale to the header like this:
<?xml version="1.0" encoding="UTF-8"?>
http://www.w3.org/2001/vxml" xml:lang="cs-cz">
etc etc
I recall having a problem with UCCX-Nuance integration if we did not include the lang attribute.

UCCX 8.5.1 SU3 agent get license error on signon

Hi,
Having an intermintent issue on UCCX 8.5.1 SU3 w/CUCM 8.6.2 SU2.
From the agent debug logs, the day before the closing of CAD doesn't shutdown nicely it looks like (user did not report any errors at end of day when they shut down). The next morning they get licensing error when they try to log in and relaunch CAD 2-3 times then they can log in.
The CAD version is correct and the LRM logs from server don't show this agent attempting to log in during the error, and the LRM log file only shows a successful log in from this agents PC IP address on the successful login. I restarted the LRM service to see if it helps today. Single UCCX server (no HA).
AGENT DEBUG LOGS:
2013-03-18 18:09:19:128 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=CORBA error.
2013-03-18 18:09:20:267 WARN DESK2126 Unable to write call data to RASCAL: GID= 1363615138 Error=Client recovering connection to server
2013-03-18 18:09:44:821 WARN DESK2018 Unable to update wrapup data to RASCAL: GID=1363615138 Error=Client recovering connection to server
2013-03-18 18:09:44:821 WARN DESK2121 Unable to write agent state change to RASCAL: GID=1363615138 Error=Client recovering connection to server
2013-03-18 18:10:26:130 INFO DESK1004 RASCAL auto-recovery message received.
2013-03-18 18:10:26:161 INFO DESK1141 RASCAL Server Feature auto-recovery message received.
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2013-03-18 18:15:07:336 INFO SOCKET0000 <CADEEMConnector> service on port <59015> has started.
2013-03-18 18:15:10:112 INFO VOIP4005 Desktop monitoring disabled for extension [1047].
2013-03-18 18:15:11:782 ERROR DESK3007 Chat DropUser failed.
2013-03-18 18:15:11:782 INFO DESK1053 Remaining time <2000>
2013-03-18 18:15:11:782 INFO DESK1054 We received AS_LOGOUT so close CAD window.
2013-03-18 18:15:12:187 INFO DESK1049 Releasing Agent License...
2013-03-18 18:15:12:203 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-18 18:15:12:484 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.1.10>.
2013-03-18 18:15:12:593 INFO DESK1006 LDAP auto-recovery message received.
2013-03-18 18:15:12:593 ERROR FCCC2009 Unexpected exception (Unexpected exception in Chat client service thread).
The next morning, when they log in..
2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:009 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:025 INFO LC0007 Invalid Value.
2013-03-19 09:59:09:072 INFO STD0000 Starting preference change event dispatch thread.
2013-03-19 09:59:10:179 INFO LC0000 Connected to Calabrio LDAP server on <10.1.1.10>.
2013-03-19 09:59:10:179 INFO STD0004 Client <Calabrio LDAP> connected to service at <10.1.1.10>.
2013-03-19 09:59:10:382 INFO DESK1122 Get Update Flag from LDAP successfully.
2013-03-19 09:59:10:554 INFO SPUD0000 Successfully launched update from <C:\Program Files\Common Files\CAD\bin\update.exe>.
2013-03-19 09:59:18:488 ERROR DESK3109 Could not obtain license from LRM.
2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-19 09:59:19:600 ERROR DESK3113 Unknown exception while releasing the license(s)
2013-03-19 09:59:19:614 INFO STD0005 Client <Calabrio LDAP> disconnected from service at <10.1.11.10>.

Hi,
DESK3109 Text: Could not obtain license from LRM.
Type: Error
Add’l Info: LRM is not running.
Action: check if the server is running
DESK3113 Text: Unknown exception while releasing the
license(s)
Type: Error
Add’l Info: LRM is not running
Action: check if the server is running
FCCC2009 Text: Unexpected exception.
Type: Fatal
Add’l Info: CTIOS API waitforsingleobject fails.
Action: Check system resource availability (CPU and
memory).
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
I would suggest you to please restart the UCCX servers or LRM service specifically in your maintainance window and see if it helps.
Thanks,
Anand
Please rate helpful posts !!

UCCX 8.5.1.11002-22 CAD Agent & Supervisor Errors on Windows 7 PC

We recently upgraded to UCCX 8.5.1.11002-22. We subsequently upgraded all CAD to 8.5 too. Everything was fine for 3 weeks but this morning two Windows 7 systems were not getting logged in.
On launching 'Unable to download file could not open destination file for writing' message box appeared. It then when on to say ' A licencing error has occured please try again in 5 mins. Then it shutdown. All our other systems running on XP are fine.
In the agent log there is a message DESK3113 Unknown exception in releasing licences.
I reinstalled the supervisor and agent with the same results. I also resynched directory services through Cisco Desktop Administrator.
After a while on one of the failing systems I could get into agent although the 'Unable to download file' error box still pops up. The only otehr thing i did on this system was install the Cisco Desktop Administrator and on opening 1st thime that gave same error but then opened thereafter.
We recently had a HA installed but agents were working fine after this so not sure if it could be related.
I have attached the agent and supervisor logs and debug files.
Any ideas would be appreciated.

Hi Barry,
On this Windows 7 pc, is CAD able to login ? atleast with one UCCX ip ?
Check the LDAP hostname\ip address in the Registry key for this CAD clinet, and see if it is pointing to correct IP addresses.
Could you please make sure that the mastership for all the services are running from the UCCX node1 (publisher).
And also the supported clients for the CAD's are
Win XP Professional SP2 (Please check Tech Tips & Release Notes)
Win XP Professional SP3
(Please check Tech Tips & Release Notes)
Win Vista (Ultimate, Enterprise, and Business)
Windows 7 (Ultimate, Enterprise, and Professional)
Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional )
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Also post the logs from this client box, if it doesn't fix the issue?
Thanks,
Anand
Pls rate helpful posts !!

CDAUI2000 error uccx 8

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