CDR Records

Hi! I have my Lync 2013 up and running and making calls to PSTN.  I can also generate Monitoring Reports thru my report server:
http://SQLSERVER.CCOMPANY.local/ReportServer_LYNC2013/Pages/ReportViewer.aspx?/LyncServerReports/Reports%20Home%20Page.  I need to generate pure CDR records for voice.  This is mainly for call accounting purpose.  Can any one suggest me what
to do?  Thanks! 
Albert

For monitor Call Accounting, you can refer below link
http://weakestlync.com/2013/07/11/lync-2013-cdr-report-recharge-call-costs/
http://www.isi-info.com/partners/technology-partners/microsoft-lync/microsoft-lync-cdr-collection-method
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Mai Ali

Similar Messages

  • Third party solution for CDR records

    Just wondering if anyone is using third party software/solutions for reading their CDR records from CUCM and use them to  generate general reports for clients
    Thanks

    Hi,
    don't forget for 2Ring CALL ACCOUNTING (http://www.2ring.com/ca).
    It's really powerfull reporting.
    Regards,
    Martin

  • Track AAR Usage in CDR records

    Hello,
    Is there any way to track in CDR records the usage of AAR. whereas I can run a report to show usage of AAR?
    I recently set up a client with AAR and they are asking if there is a way to see how many calls are using AAR versus calls staying On Net within the cluster.
    Thanks,
    Chuck

    Hello,
    I have found that there is a redirect reason code field in a CDR. A value of 129 is used for AAR but I see no way to search for CDR's by redirect reason codes. Any Ideas?
    Thanks,
    Chuck

  • CDR Records for Voicemail.

    A manager is requesting a report that I am unsure how to gather the CDR data. She wants to know how many calls going to a perticular extension are being forwarded to voicemial becuase they are unanswered.
    I am familiar with creating reports that include incoming/outgoing/date/time/duration. I am unsure about how to gather the voicemail CDR variable. If anyone has any tips please post and thank you in advance.

    This report gives the percentage of erroneous CDR records for the total CDR records processed, the number of CDR records processed, and the number of erroneous CDR records. The report also gives the division of the erroneous CDR records into different error conditions along with the descriptions for the same.
    http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/art/rel_notes/ART111RN.html#wp1024578

  • Decoding/encoding CDR records

    A legacy (non-Java) client/server application uses Corba CDR records to communicate over TCP sockets. No CORBA, IIOP or RMI involved, just CDR chosen as record format a long time ago. Now I would like to write a new Java client without changing the server. Is there an easy way to decode/encode a CDR formatted stream associated with a TCP socket? (I looked at the org.omg.CORBA.* packages but all I found was a rather bewildering multitude of abstract interfaces, all pointing the way to ORB country :-) )
    TIA / Kaarel

    Excerpts from ART user guide
    A single call can result in the generation of several CDRs and CMRs as Cisco CallManager tracks the progress of the call through each part of the call: sending digits, receiving digits, hold, transfer, engaging a transcoder for conferencing, disengaging the transcoder, and so on.
    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_user_guide_chapter09186a00800c26eb.html
    Regards,
    Anup

  • 'MAX CDR records" parameter in CCM version 6

    Hello Everyone,
    Where can I find the 'MAX CDR records" in CCM version 6? and what is the appropriate value to be set? Should it be left to default value?
    Thank you very much in advance.

    You may find it in the car:tbl_system_preferences table.  I would leave it as default.
    admin:run sql select * from car:tbl_system_preferences
    param_name                param_value                             
    ========================= ========================================
    MIN_DATE                  01/01/1970                              
    MAX_DATE                  01/01/1970                              
    CDR_MIN_DATE              01/01/1970                              
    CDR_MAX_DATE              01/01/1970                              
    MAX_CDR_NUMBER            2000000                                 
    MAX_ERROR_RECORD_ID       1                                       
    COMPANY_NAME                                                      
    TOLL_FREE                 1800,1855,1866,1877,1888                
    CHARGELIMIT               200.00                                  
    GOOD                      20.00                                   
    POOR                      30.00                                   
    DEFAULT_CAR_USER          _unspecifieduser                        
    LOADER_STATUS             1                                       
    CONTINUOUS_LOADING_24_7   1                                       
    LOAD_CDR_ONLY             1                                       
    MANUAL_PURGE_STATUS       0                                       
    LOADER_SCHEDULE_BACKUP    DailyCdrLoad,L,1440,-1,00:00:00,0,300,30
    PURGE_LOW_WATER_MARK      80                                      
    PURGE_HIGH_WATER_MARK     90                                      
    MIN_CAR_DATABASE_AGE      2                                       
    MAX_CAR_DATABASE_AGE      60                                      
    LAST_PROCESSING_DIRECTORY                                         
    LAST_PROCESSING_FILE                                              
    LAST_PROCESSING_DATA_ROW                                          
    UPDATE_STATISTICS_DATE    05/14/2010,0                            
    LOADER_BATCH              600,600,2500,3000                       
    INSTALLATION_DATE         2/22/2010    
    Michael
    http://htluo.blogspot.com

  • CDR Record Timestamps incorrect

    Hi Guru's!
    My customer has CUCM 5.1.3.
    The system dumps it's CDR's to a third party Billing Server (AI).
    However since the Time change from GMT to BST (GMT+1), the records from the billing server show all the calls as 1 hour behind.
    My question is, does CDR stamp the times as UTC or as Local (BST)?
    The timezone configuration is correct and the current time on the phones are correct also. It's just the timings on the reports that are wrong.
    Thanks for your help,
    Dan

    CDR time is UTC, if you use CAR it uses the local time settings to perform the hour change. If you use a 3rd party billing server it's the one in charge of changing the time accordingly
    HTH
    java
    if this helps, please rate

  • ASK Expert, which CDR records is outgoing or incomming call ?

    Hi Expert,
    I've insert CDR into DBMS and query it as attachement. But I don't know which records is Outgoing or Incomming call and what direction was made ? Could you please ?
    many thanks,

    Hi,
    Here is the algorith use for Call classification using ART, just check it and you will be able to compare it in the DBMS
    Algorithm used for Call Classification
    During installation ART will ask for following information to help in call classification:
    1. Gateway Configuration - IP Address, Name, Location and Area codes would have to
    specified for each gateway
    2. Number of digits used for internal extensions
    This information can also be updated after the package is installed.
    Steps to be followed for call classification:
    1. Check the fields origination IP address and destination IP address for each Call
    2. Match these fields against the gateway configuration information. There are four
    possibilities:
    a. Neither origination nor destination IP address match gateway IP address - In this case
    call will be classified as Internal call
    b. Both origination and destination IP address match gateway IP address - In this case
    call will be classified as Tandem call
    c. Only Origination IP address matches a gateway address - In this case call will be
    classified as incoming call
    d. Only Destination IP address matches a gateway address - In this case call will be
    classified as outgoing call. This call needs to be processed further for sub
    classification as indicated in step 3
    3. Check the number of digits in destination. If it equals number of digits defined for
    internal extension then call will be classified as OnNet call. Otherwise go to next step
    4. If the number of digits equals to 7 then call will be classified as Local. Other wise
    go to next step
    5. If number of digits equal to 10 then compare first 3 digits with the area code for
    gateway. In case they are equal then call will be classified as Local, otherwise it will
    be classified as a long distance call.
    6. If number of digits equal to 11 then compare digits 2 to 4 with the area code for
    gateway. In case they are equal then call will be classified as Local, otherwise it will
    be classified as a long distance call
    7. If the first three digits are 011 then call will be classified as International
    8. If there are only 3 digits like 311,411,611,911 then call will be classified as others.
    This is also catchall category i.e. in case a call could not classified into any of the
    above categories it will be classified as others

  • CDR Records probably missing

    Viewing the CDR reports at a client, there are internal calls - between IP phones in the same premises & CCM - that are reported only at the caller's report and not at the called party report.
    Could that be expected behavior, or should I open a TAC case ?
    All system parameters are as suggested in all the documentation I found...
    Thanks
    Costas

    If you take a look to the CDR database, Isn't callmanager writing any records at CDR? or there are records with missing information?
    Any way why don't you enable the traces of CDR insert? then take a look at the followinf directory
    c:\Program Files\Cisco\Trace\DBL\InsertCDRXXXX.txt
    You will see what's going on!
    Hope it works.
    Omendieta

  • What is Peer-ID in CDR record

    Hi,
    Can anyone explain or point me to some documents what exactly is a "Peer-ID" in the CDR (Call Detail Record) of a VoIP call.
    Thanks..

    That depends on what type of equipement have generated that call detail record. If that is "show call active voice id xxxx command" output, then PeerID is the number of configured incoming or outgoing voice peer. See Cisco IOS Voice Configuration Library here:
    http://www.cisco.com/univercd/cc/td/doc/product/software/ios124/124tcg/vcl.htm

  • CallManager 4.1(3) ES 66 - CDR, IVR and CTI Port, record not being created

    Hi,
    Just after quick confirmation if possible.
    If a call comes in and gets queued on an IP IVR, then the IVR fails to deliver the call to an agent.
    Should we see a record created in CDR?
    Cheers,
    Tim.

    Cheers for that.
    Did some more digging. Looks like one particular callmanager (a sub) is not creating any CDR records. (i.e. not even creating the flat files)
    There are some interesting DB Layer Monitor Service logs. But can you confirm - is the CallManager service the actual service that is responsible for creating the initial flat file?
    How do we check the EnvProcessCDR?
    Cheers,
    Tim.

  • CDR FIles in Call Manager version 7.1.5-30000

    Good Morning:
    I have a cluster of servers Cisco Call Manager version 7.1.5.30000; 01 Publisher and 02 subscriber. The publisher server passes CDR files to a call accounting application PC-SYSTEL on another server. At one point the CDR files are no longer spend the Call Manager to the application PC-SYSTEL
    Call manager services are reviewed, the part of CDR Management in Cisco Unified Serviciability right. The only solution is doing a RESTART to PUBLISHER server,  and then again go CDR files to the application PC-SYSTEL
    Please anyone has any solution other than to give a RESTART PUBLISHER server, or is this the only way to restore this service.
    Expect your news.
    Thanks in advance for any ideas.
    Regards.
    Fernando.

    Hi Fernando,
    Please check the following.
    (1) Confirm that the billing server is configured correctly (verify the IP address). From the Cisco Unified Serviceability page, navigate to Tools > CDR Management to view the billing server parameters.
    (2) Check if you can ping the billing server from the Publisher. From the Publisher CLI, you can use the following command:
    utils network ping a.b.c.d
       where a.b.c.d is the IP address of the billing server
    (3) Check if the FTP (or SFTP) service/software running on the billing server.
    (4) Check if the billing server is running out of disk-space.
    (5) Check if the CDR Respository Manager service is running on the Publisher. If not, start the CDR Repository Manager service.
    (6) On the Publisher, check the 'preserve' and 'destinationX' (X can be 1, 2 or 3) directories for CDR flat files. For example: if transfer of CDR files to billing server is broken from Jan 6th, then use the following commands:
    file list activelog /cm/cdr_repository/preserve/20110106
    file list activelog /cm/cdr_repository/destination1/20110106
      (if multiple billing servers are configuration, the location will be similar to above, but the corresponding directories will be named destination2, destination3). This location contains symbolic links to files under preserve. CDR Repository Manager service uses these soft-links to determine what files need to be transfered to billing server.  
    If you don't observe files in either the 'preserve' or the 'destinationX' locations for the specific date, then it means that problem does not reside on the Publisher. Either the CDR records were not generated by the server that handled the call or it could mean that CDR Agent service on that server could not transfer flat files to the Publisher. Was the 'CDR Enabled Flag is enabled in CallManager service' enabled on that particular date ? Is the CDR Agent service running on the node that handled the call ?
    If you observe files in the 'preserve' directory for the specific date, try restarting the CDR Repository Manager service on the Publisher. If the file transfer to the billing server does not commence, then set the trace level for the CDR Repository Manager service to Debug, wait 10 minutes, download CDR Repository Manager logs via RTMT and engage Cisco-TAC for further troubleshooting.
    HTH
    Manish

  • CUCM 10.1 CDR showing no data

    Hello,
    i am using CUCM 10 and configured CDr last month as epr guide..
    but as now i am checking CDR details for any user it is showing no details..
    how can correct it so that it will show full and final call details..?

    Hello All,
    i have applied CDR enable steps on pub and sub cucm 10.1 but still i am unable to get all CDR records from CDR...
    what could be cause and how can fix it?

  • Please help. I have the Sony RCD-W500C Cd Recorder.

    Hi I have the Sony RCD-W500C Cd Recorder. Under the "specifications tab" located here:
    http://store.sony.com/p/RCD-W500C/en/p/RCDW500C#specifications
    I would like to know if the "Hybrid Pulse D/A converter" that is in this CD Recorder also converts the analog signal to digital ?
    Another words is the Hybrid Pulse D/A converter also a A/D converter ?
    Also, what Sony CD recorder model has the best 24 bit D/A A/D coverter ?
    Thanks
    Solved!
    Go to Solution.

    Yes, the "Hybrid Pulse D/A converter" that is in this CD Recorder also converts the analog signal to digital.
    Yes, the Hybrid Pulse D/A converter is also A/D converter. They are converter of signal for A/D or D/A.
    RCDW2000ES CD/CDR recorder has 24 bit D/A A/D converter but its no longer available. It has the lower distortion level which is .01% compared to the other model that has .05%.
    Actually, Sony no longer manufactures CD/CDR recorder/player. 
    If my post answers your question, please mark it as "Accept as Solution"

  • Cant download the CDR files in either CSV or in PDF format

    I have a CUCM 7.1.3 and where under the CAR tool, if I try to view the CDR file in either CSV or in PDF format I get the display in the screen itself as a text file and do not get a option to download it. This happens in both the cases when it is selected to either to CSV or PDF.
    The last change done was the CUCM was upgraded from version 4.1 to version 7.1.3.32900-4.
    Got any suggestions???

    I assume you are retrieving CDR records from the CDR Analysis tool. You may
    want to check your browser settings to see how your browser handles CSV and
    PDF file types. In my browser, I do not automatically open files. IOW, I am
    asked if I want to download or open the CSV/PDF each time a choose to "View
    Report".
    Other considerations, you have the ability to "Send Report" as well. Which
    means you will get the CSV/PDF as an attachment.
    Note that you can export raw CDRs to files (CDR->Export CDR/CMR). In this
    page you can export the files. When the export process is complete, you will
    have a list of files that you can download (Rightclick->download).
    HTH.
    Regards,
    Bill
    Please rate helpful posts.
    On 11/19/10 1:53 PM, "rnallaka"

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