CDs/DVDs always get stuck in new iMac

I just bought the 24 inch iMac from the apple store a month ago. Why is it that most of the Cds/DVDs get stuck in the drive and I have to use the support "paperclip" method to get them out? A computer that costs this much shouldn't have such a fundamental problem - anyone else have this issue?
iMac6 Intel Core 2 Duo Mac OS X (10.4.9)
iMac6 Intel Core 2 Duo Mac OS X (10.4.9)

Welcome to Apple Discussions!
http://docs.info.apple.com/article.html?artnum=58641 explains why this may happen.
If none of the disks you are using have anything written on their label side, or any sticky labels, and fit the required size shape, and thickness, then I'd take it to the shop. The paperclip method was retired several years ago. You may have damaged your drive if you used a paperclip.

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2.0GHz Intel Core 2 Duo processor
4MB shared L2 cache at full processor speed
667MHz system bus
1GB (2x512MB) of PC2-5300 (667MHz) DDR2 memory
Two SODIMM slots support up to 3GB
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160GB Serial ATA 7200-rpm hard drive
Optional 250- and 500GB Serial ATA 7200-rpm hard drives
Slot-loading 8x SuperDrive (DVD+R DL/DVD±RW/CD-RW)
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- Writes DVD-R and DVD+R discs at up to 8x speed
- Writes DVD-RW and DVD+RW discs at up to 4x speed
- Reads DVDs at up to 8x speed
- Writes CD-R discs at up to 24x speed
- Writes CD-RW discs at up to 16x speed
- Reads CDs at up to 24x speed
Communications
Built-in 54-Mbps AirPort Extreme Card (802.11g standard) (2)
Built-in Bluetooth 2.0+EDR (Enhanced Data Rate) module
Built-in 10/100/1000 BASE-T Gigabit Ethernet (RJ-45 connector)
Works with 56K V.92 Apple USB Modem (sold separately)
Display
Built-in 17-inch (viewable) widescreen TFT active-matrix liquid crystal display
Millions of colours at all resolutions
Typical viewing angle:
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- 120° vertical
Typical brightness: 250 cd/m
Typical contrast ratio: 500:1
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ATI Radeon X1600 graphics processor using PCI Express
128MB of GDDR3 SDRAM
Mini-DVI output port with support for DVI, VGA, S-video and composite video connections via adaptor (3)
Built-in iSight camera
Support for external display in extended desktop
- Digital resolutions up to 1920 x 1200
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Support for external display in video mirroring mode
Electrical and environmental requirements
Meets ENERGY STAR requirements
Line voltage: 100-240V AC
Frequency: 50Hz to 60Hz, single phase
Maximum continuous power: 180W
Operating temperature: 10° to 35° C (50° to 95° F)
Storage temperature: -40° to 85° C (-40° to 185° F)
Relative humidity: 5% to 95% non-condensing
Maximum altitude: 3,000 m (10,000 feet)
Size and weight
Height: 43.0 cm (16.9 inches)
Width: 42.6 cm (16.8 inches)
Depth: 17.3 cm (6.8 inches)
Weight: 7 kg (15.5 pounds) (4)
Peripheral connections
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Built-in stereo speakers
17-inch and 20-inch models
Internal 12-watt digital amplifier
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Audio line in/optical digital audio input (minijack)
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iPodRip Mac Only
PodWorks Mac Only
iPod.iTunes Mac Only
PodView Mac Only
iPodAccess Mac & Windows
YamiPod Mac & Windows
PodUtil Mac & Windows
iPodCopy Mac & Windows
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Itunes cannot get library on new imac

itunes cannot get library on new imac

Not a very expansive description of the issue I must say.
Did you copy the iTunes folder from the old Mac?

CDs/DVDs always get stuck in new iMac

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