CDs not recognized: ANY HELP APPRECIATED

Question

Hello,
I've been an iTunes since the first version and use it on every computer I own. Love it. I am frustrated installing it on some computers at work. I am a music educator and I like to use iTunes to organize and play my library of audio at school.
I have tried using iTunes (ver. 5., 6, and 7) on several different Dell laptops and have consistently had trouble playing (and importing) CDs. When I insert the CD, the Gracenote (CDDB) window pops up and disappears very quickly (too quickly to read...) and the CD never appears in the left panel. When I Run Diagnostics I get the following:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Inc. Latitude D620
iTunes 7.0.1.8
CD Driver 2.0.6.0
CD Driver DLL 2.0.6.0
LowerFilters: PxHelp20 (2.0.0.0), Cdr4_xp (5.3.4.21),
UpperFilters: pwd_2k (5.3.4.59), Cdralw2k (5.3.4.21), GEARAspiWDM (2.0.6.0),
Video Driver: Mobile Intel(R) 945GM Express Chipset Family\Intel(R) Calistoga Graphics Controller
IDE\DiskHitachiHTS721080G9SA00________________MC4OC10H, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSONYCDRWDVD_CRX850E____________________5DK2___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is an administrator.
D: SONY CDRWDVD CRX850E, Rev 5DK2
Audio CD in drive.
Found 14 songs on CD, playing time 58:03 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:23:57
Track 3, start time 07:44:45
Track 4, start time 12:38:60
Track 5, start time 15:36:30
Track 6, start time 20:01:54
Track 7, start time 22:14:32
Track 8, start time 26:45:54
Track 9, start time 30:29:67
Track 10, start time 34:11:32
Track 11, start time 39:34:62
Track 12, start time 43:41:25
Track 13, start time 48:36:47
Track 14, start time 52:00:15
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
So, the CD is read in the drive, but it still never shows in the left panel to play or import. Windows Media Player will do it, but hey, I don't want to use WMP! I want to use iTunes! I have tried updating the Intel chipset drivers as well, no dice.
Any help would sincerely be appreciated.

Answer 1

Me too! I have just updated to version 7.0.2, and now iTunes won't recognize any Cd's I put in the drive to import. It hovers for a while at CDDB Gracenote and doesn't respond. Me thinks this is some sort of 7.0.2 gracenote issue. I've never had any issues with iTunes like this before. I am running bullguard version 6.1, microsoft defender, zone alarm, spyware doctor and spybot search and destroy and none of them have intered before. any suggestions?
I think this is disgraceful that iTunes can put out a new version of iTunes with so many inherent bugs. i count my self lucky that it hasn't deleted my library. i'm off now to get an external drive and back the lot up, because i don't have any faith in itunes anymore. i have 13,000 songs, so i'd be a little ticked off!