CE10 Enterprise error "Object Expected" when tyring to view a report.

Question

I'm getting an error when I try to view a report connecting to Crystal Enterprise that states "object Expected". 
However I can schedule the report and see the results so the ONLY problem is trying to view the report.
Now, I have searched these forums and I came across and thread with the title "CE10 - Automation server can't create object Error " and the person responding says "...Your solution might be in note #1216330".
So how do I find that note in these forums?
I really need to get this issue resolved.

Answer 1

Hi Debbie,
The note means the SAP note (Knowledge based article)
You can access the SAP note by going to the Service Market Place (SMP) by using the below link
http://www.service.sap.com
Click on the SAP note search and put in the above number to search the note.
In case you are not able to get it below is the content of the same note.
1216330 - Err Msg: "...Automation Server can't create object." when launching ePortfolio
Symptom
In Crystal Enterprise (CE) 8.5 or 9 when ePortfolio is clicked on the Crystal Enterprise Launchpad, the following error occurs:
"There was an error retrieving data from the server: Automation Server can't create object."
Why does this error occur and how can it be resolved?
Resolution
This error occurs if a Hot Fix is installed under a user account that does not have sufficient rights to correctly install it. If this occurs, Enterpriseframework.dll is not registered with the operating system and Sessionmanager.dll is not loaded correctly.
To resolve this error message, do one of the following things:
" Log on to the CE server using the local administrator account and run the Hot Fix executable again.
- OR -
" Reregister Enterpriseframework.dll
To do this:
1. Log on to the CE server with the local administrator account.
2. Open Microsoft Windows Explorer and navigate to C:\Program Files\Crystal Decisions\Enterprise 9\win32_x86. Leave Windows Explorer open while performing the rest of this procedure.
3. Click 'Start', and then click 'Run'. The 'Run' dialog box appears.
4. In the 'Open' field, type "REGSVR32". Do not click 'OK' yet.
5. Drag Enterpriseframework.dll from the Windows Explorer window into the 'Open' field of the 'Run' dialog box behind REGSVR32.
You will see the following after you drag the DLL into the 'Open' field:
REGSVR32 "C:\Program Files\Crystal Decisions\Enterprise9\win32_x86\
Enterpriseframework.dll"
6. Click 'OK'.
The following confirmation appears:
"DLLRegisterServer in C:\Program Files\Crystal Decisions\Enterprise 9\win32_x86\Enterpriseframework.dll succeeded."
Now you can successfully launch ePortfolio from the Crystal Enterprise Launchpad.
Keywords
LAUNCH PAD OPEN LOG ON LOGON LOGIN LOG IN Crystal Enterprise ePortfolio User Rights , c2013852
Regards,
Aditya Joshi