Cellular data constantly leaking
I've had a 64 Gb iphone for a month now and this started happening just yesterday.
Even on a strong constant wi fi signal, where technically no 3G should be consumed, I've observed a non-stoping 2 Mb/h leak.
I mean, it spends 2 - 2.5 Mb an hour, that's almost 50 Mb of data in one day.
I know some apps use the cellular data constantly, like precisely the Data Usage app, but this hasn't been an issue since the consuption is practically nothing.
I've tried everything and obviously the only fix that proved useful was turning off the data, but what's the point of having it if you can't use it properly.
Anybody else has noticed this? BTW, I'm on ios 6.0.2 and yes, I'm also experimenting the awful battery bug the update brought us.
Also, I'm sure mi wi fi signal is strong for I've had an eye on it when I noticed this.
Any light you could give about it would be very usefeul, thanks in advance.
There is no option to turn that off.
you can send Apple a feed back here http://www.apple.com/feedback/
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Iphone constantly loses Cellular Data APN settings - PLEASE HELP
HI
I bought a 16gb 3gs iphone and contract from tesco just before Xmas. The settings I have used for APN and MMS are:
prepay.tesco-mobile.com / tescowap / password
Unfortunately the iPhone has an annoying habit of reverting to: idata.o2.co.uk / vertigo / password
Has this happening to anyone else how do I fix it??? This is the 2nd iPhone since the 17th Dec I have had that is doing the same thing.
;-(I sent my 32gb 3gs pay-as-you-go iphone back to tesco to repair this self same problem. I received a letter in which tesco admits (and I quote) "Your phone has been examined by one of our engineers and unfortunately we have found that we are unable to carry out a satisfactory repair." They packaged a brand new iphone "to ensure you are not inconvenienced in any way." And, you guessed it, the replacement iphone has exactly the same problem of being unable to retain its cellular data network settings.
I believe tesco have been aware of this issue for some time, yet have carried on selling pay-as-you-go iphones in the hope they could find a resolution. Until today that is, when its customer care line started to announce pay-as-you-go iphones are no longer for sale - contract only. The tesco direct web site has now taken them off sale, but very quietly. They are still being advertised but you don't find out they are unavailable until you get to the the checkout.
I have persevered with tesco on the telephone (being passed from pillar to post) insisting that the iphone is unfit for purpose in that it does not provide - and has never been able to provide - the services promised. Today they agreed to give me my money back. Lets see if I get it. -
I spend quite a few months each year in Canada where I use a Telus Cellular Hub device which is also my WiFi Router. My iPhone 5 has Cellular Data set to "Off" which insures I won't be charged via my Verizon Wireless Service Provider for charges while in Canada. Trouble is Telus, Rogers and all the Canadian Internet Providers charge for all Data going through their Systems. Again, My Cellular Data on the iPhone 5 is turned off, but I use WiFi for such things as checking the Weather, or FaceBook, or searching the Web.
I believe that things may be happening in the background from various Apps that use quite a lot of Data. It could be that iCloud is part of the issue with things being backed up automatically. It also could be that Apps like AP or other News Apps are sending large amounts of Data in the photos associated with their New Stories, etc. I typically turn off the App Store "Updates" such that they don't automatically load. The FaceBook works now posted videos play when you are just scrolling through the News Feed.
I have been trying to fine an article somewhere which focuses on this specific problem but unfortunately many if not most articles are about folks worried about using Cellular Data while in a WiFi environment when their Cellular Data is turned on.
Does anyone know of a fairly comprehensive article about what settings on which Apps might reduce the Data Usage when Cellular Data is turned "Off" but you are going through a Service Provider who charges for all Data Accessed even when you are using WiFi?Thanks for your comments, it is clear you understand my plight. The trouble is fully understanding what Apps and App Features are transferring data in the background any time you happen to turn WiFi to on (even if you have had it off most of the day or night). Obviously things like Location Services can constantly be sending and receiving data from my iPhone without any action on my part. Also if you have things like photo backup on the iCloud then each time you take a photo you are sending a copy out. All App Updates if set to Automatic also can add up to quite a bit of Data. Reading the News on AP or scrolling through FB News Feed is actually adding up to a lot of Data. There could be other culprits that I am not even thinking of. I don't want to turn Apps like Find My Phone off or turn iCloud off due to loosing the value of such a program entirely. Again thanks for your quick response.
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Documents and sync burning cellular data
Hi guys
Got my 5S yesterday, and it burned through 500meg of cellular data, of which 334meg went to "documents and sync" under "system services" but i do not allow the damned *** thing to sync over cellular cause ill get screwed by my carrier... Also there is no documents for the thing to sync anywhere.... And it does not give me any deeper detail about what is syncing or where it is syncing to... PLEEEAASEEE HEEELP ME!!! The thing is going to bankrupt me!!
ThanksI worked out the issue affecting me. I noticed like many other people it seems that turning off my iMac stopped data being downloaded on my phone over cellular. Since it was Documents and Sync I assumed it must be an iCloud glitch, so turned off iCloud on my iMac, this also had the affect of stopping the excessive data usage on my iPhone.
To be safe I did a permissions repair at this point and a restart.
I then re signed in to iCloud on my iMac and 3 days later the issues still hasn't re-occured. My guess is that my iMac was "uploading" something to iCloud, and failing, but my iPhone was perhaps seeing new sync data and constantly truing to download these "new" file.
Hope this helps for anybody who has similar issues. -
I downloaded IOS6. The next day my iphone was not connecting to wifi. I reset network connections...put in my password and voila it worked!....But then it dosconnected again..and again...and again....my wifes iphone 4 is not having this problem and she also installed IOS6. The only way I can stay connected to wifi is if i disable my cellular data. What is going on???...Anyone?......
Is it a BT Yahoo account? If so, there have been quite a few threads about Yahoo constantly rejecting passwords, with no clear fix.
That said, I did see someone post that they'd resolved the problem by eliminating any capital letters from the password. After that it stopped asking for passwords and started working, apparently. One or two others tried the 'fix' and seemed to have the same success. At least they haven't come back to say it had gone wrong again. -
Unable to connect to Wifi when cellular data is on
As I understand it, I should be able to have both WiFi and Cellular data turned on, and the phone should default to WiFi when a preferred network is in range, and 3G when I'm out of range.
However, when I have cellular data enabled and I attempt to connect to WiFi, it always says "Unable to connect to network". As soon as I turn off cellular data, it connects right away. It does this both at home and at work.
If I enable WiFi (and connect) while in range, then enable cellular data, it will end the WiFi connection, but constantly pop up windows asking which network I want to join, only to tell me I can't connect to them when I try.
My workaround has been to turn off 3G and turn on WiFi when I get in range, and do the opposite when I leave, which means I'm doing this 4 times a day. Annoying to say the least.
Ideas? I am unable to use a static IP at work (I have seen some fixes using a static IP).as far as i know there is no fix without using a staic IP however you might want to check with your Service Provider and see if you are eligible for an upgrade
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Ios7- why do i need cellular data on?
Can someone please explain to me why I need Cellular Data ON for any apps on my iPhone 4? It seems to me that I can use all my apps with it off.
Thanks!It's a smart phone... it's designed to be constantly connected to the Internet. If you turn off cellular data, and you're not actively connected to a WiFi network, then you have no data connection...
No e-mail, no web browsing, no MMS messaging, no iMessage, no new in your news apps, no weather in your weather apps, not chatting with your friends in your IM apps... should I go on? -
Are there any way to close the warning "cellular data is turned off" ?
the warning says "turn on the cellular data or use wi-fi to acces data"
I am not trying to access any data requires the internet connection.
how can I turned off this warning ?The iPhone is designed to be constantly connected. The only way to avoid this warning is to make sure you have cellular data turned on or have a constant WiFi connection.
There is one other option, but that's to pur the phone in airplane mode, which means no phone calls or text message either. -
I have 3 iPhone5's with ios 6.1.2 that user cellular data when connected to wifi. Every hour to the minute even when no apps are running, iCloud is off, Ads are off, Diagnostics are off. Running on AT&T cellular network.
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23 KBHello All Who Read This!
I just bought an iPhone 5 on the 21st of March. I ate through 850 MB's in 12 days. I read up on the issue of data consumption looking for tips to conserve data. I did not know there was a problem.
This morning I found out that I was leaking data very little, but daily it accumulates. I am in Barcelona, Spain. I do not have a contract, I am on a prepaid Yoigo carrier.
I happened upon an article/blog by Robert Parks at snnyc.com "problems persist in ios 6.1.2.".
Although his situation did not relate to me, I tried a few tests on my own to see if I could stop the data leak without turning off my celular data and possibly push notifications, I think I found a solution that might help someone:
In ios 6.1.3 goto Settings/Mail, Contacts,Calenders and scroll down to Calendars and turn off " New Invitation Alerts" and also turn off "Shared Calendar Alerts".
My Cellular Network Data seems to be behaving. I only see a change in MB used when I open an ap that uses data.
All The Best -
HT4203 when i turn my cellular data off,
my phone still seems to be constantly searching for a signal, killing the battery? is this the case and if so how do i disable it so i don't have a dead phone
Cellula telephone service and cellular data service are two different things. As long as you are using the cell telephone service the iPhone is going to search for service.
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I have a US Model iPhone 4 (ATT). I'll be traveling to France for 2 months and I'd like to be able to disable my cellular data while on travel.
My questions:
- Can I do this and still access Wifi? I think yes
- Can I do this and still use Skype? I think yes
- Can I do this and still use GPS for the Find My iPhone Service? I don't know....
- If I can't do any of the above then what are my options?
JCFind my Phone requires a data connection. If cellular data is turned off, it will be pretty much useless unless you are constantly connected to WiFi, which of course you won't be. Same with Skype, data connection required, so will work when connected to WiFi. Unlees the mapping data is stored locally on your phone, GPS will be useless, as the built in Maps app requires a data connection as none of the data is stored on your phone.
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I reset my cellular data usage every month at the beginning of my billing period so that I can keep track of how much data I am using thru out the month. I do not have the unlimited data plan and have gone over a few times. It's usually the last couple days of my billing cycle and I am charged $10 for an extra gig which I barely use 10% of before my usage is restarted for new billing cycle. FYI, they do not carry the remainder of the unused gig that you purchase for $10 which I disagree with. But have accepted. Lol Moving on.
I have two questions. One possibly being answered by the other. 1. Is cellular data used when I sync to iTunes on my home computer to load songs onto my iPhone from my iTunes library(songs that already exist)? 2. What causes the cellular data usage readings in iPhone settings/general/usage/cellular usage to decrease if my last reset has not changed? It is close to end of my billing cycle and I have been keeping close eye. Earlier today it read around 180mb sent/1.2gb received. Now it reads 90mb sent/980 mb recieved. My last reset date reads the same as before. I don't know if my sync and music management had anything to do with the decrease but i didn't notice the decrease until after I had connected to iTunes and loaded music. I should also mention that a 700mb app automatically loaded itself to my phone during the sync process. Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage? Guess turned out to be more than two questions but all related. Thanks in advance for any help you can offer me. It is information I find valuable. Sorry for the book long question.Is cellular data used at all during any kind of sync /iPhone/iTunes management? Is the cellular data usage reading under iPhone settings a reliable source to keep track of monthly data usage?
1) No.
2) It does provide an estimated usage, but it's not accurate. For accurate determination, you should check the remaining/used MBs from the carrier (most of the carriers provide this service for free). -
I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost". I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service. Is there something I should do to my IPAD? I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions). I don't know what to do next. My IOS version is 6.1.3. I did go into Network from the general tab and I see it says "SIM not provisioned". HELP and Thank you in advance.
Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling -
Why do I have mysterious cellular data usage (Verizon) every 6 hours on all 3 of my iphone 5's?
I have recently uncovered mysterious cellular usage on three different iPhones. I am a Verizon customer and discovered this by examining the cellular data use logs. What I found are a long series of mysterious data usage logs. I have visited the Genius Bar at my local Apple Store 3 times now to log notes and discuss the issue. It is being escalated.
The characterstics are as follows:
All my family phones have the appropriate IOS and hardware updates (verified by the GeniusBar at my local Apple Store).
This is occuring across three phones, which happen to all be iphone 5. Two are 5 and the other a new 5s. We do have one iphone 4 in the family but the issue (so far as I can tell), is not happening on it.
One iphone 5 has IOS 7, the other IOS 6. The new 5s has of course IOS 7.
Mysterious data use happens even while connected to wifi.
Each mysterious data use log entry is exactly 6 hours apart. For example: 2:18 AM, 8:18 AM, 2:18 PM, 8:18 PM, 2:18 AM ... etc. It cycles AM and PM, same times, for a day to many days until some condition causes it to change (evolve).
The times evolve. One day it could be cycling through at one time series, then it changes to another time sequence and continues until the next condition.
The data usage is anywhere from a few K to many MB. The largest I've seen is over 100 MB.
The logs clearly show these usages are not due to human interaction. It is a program.
If cellular connection is used frequently (by the owner), the pattern is hard to pick out. Luckily, my family member is very good about only using wifi whenever possible, so these mysterious use patterns are easy to pick out.
Verizon allows access to 90 days worth of data logs, so I downloaded and analyzed them. This has been happening for at least 90 days. I have found 298 instances of mysterious use out of 500 total connections to cellular. A total of 3.5 GB of mysterious cellular data has been recorded as used in that 90 days by this phone alone. Only .6 GB of the total cellular data use is legitimate, meaning by the person.
This issue is occuring across three different phones. Two are iPhone 5, and the third is a recently purchased iPhone 5s. The 5s I have not touched beyone the basic startup. I have left it alone on a desk for 3 days, and looking at the logs, the mysterious data use in the same pattern is occuring.
So ... I am speaking to both sides, Verizon and Apple to get answers. Verizon puts their wall up at data usage. It doesn't matter how it is being used, you simply need to pay for it. Yes, the evidence I have gathered is getting closer to someting on Verizon's end.
Before pressing in that direction, I am hoping someone reading this may recognize this issue as a possible iPhone 5 issue ... OR ... you, right now, go look at your data usage logs available through your carrier's web account, and see if you can pick out a pattern of mysterious use. Look especially at the early morning instances when you are most likely sleeping.
I am hoping this is a simple issue that has a quick resolution. I'm looking for the "ooohhh, I see that now ..." But I am starting to think this might be much bigger, but the fact is, most customers rarely or never look at their data usage details, much less discover mysterious use patterns.
The final interesting (maybe frightening part) thing about all this is that I discovered while talking to Verizon ... they do not divulge which direction the data is going. This goes for any use, mysterious or legitimate. Is cellular data coming to your phone, or leaving it? Is something pulling data from your phone? We know that it is possible to build malware apps, but the catch with my issue is that it is also happening on a brand new iphone 5s with nothing downloaded to it.
Thanks for your timeThanks for the replies. It took a while not hearing anything so thought I was alone. I have done many of the suggestions already. The key here is that it occurs on both phones with apps, and phones still packaged in a box.
A Genius Bar supervisor also checked his Verizon data usage log and found the same 6 hour incremental use. Suprisingly, he did not express much intrigue over that. Maybe he did, but did not show it.
I think the 6 hour incremental usage is the main issue here. I spoke with Verizon (again) and they confirmed that all they do is log exactly when the phone connected to the tower and used data. The time it records is when the usage started. I also found out that the time recorded is GMT.
What is using data, unsolicited, every 6 hours?
Why does it change?
Why does it only happen on the iPhone 5 series and not the 4?
Since no one from Apple seems to be chiming in on this, and I have not received the promised calls from Apple tech support that the Genius Bar staff said I was suppose to receive, it is starting to feel like something is being swept under the rug.
I woke up the other day with another thought ... What application would use such large amounts of data? Well ... music, video, sound and pictures of course. Well ... what would someone set automatically that is of any use to them? hmmm ... video, pictures, sound. Is the iPhone 5 succeptible to snooping? Can an app be buried in the IOS that automatically turns on video and sound recording, and send it somewhere ... every 6 hours? Chilling. I noted that the smallest data usage is during the night when nothing is going on, then it peaks during the day. The Genius Bar tech and I looked at each other when I drew this sine wave graph on the log print outs during an appointment ... -
"use cellular data for" apps keep turning back on
ie. go in, slide bar from green to off for facetime, youtube, etc...go out of Cellular, back in, and those apps show green for "use cellular data for".
At first I thought it was an issue with some versions of Angry Birds, as they don't all do this. Then realized facetime, youtube, facebook, etc.. all do this.
Works fine on two other iphones. Running latest ios on 4S
The fact it doesn't do it for all apps is what I find is strange. Thought at first it was an issue with Rovio apps, but then realized even facetime does this.
ThanksI'd like to know why there is not solution to this. I think I'll just remove all those apps that are turning their 'use cellular' data back on. I only cared because when my kid plays angry birds, my cellular data was being used for videos. Oh well, I guess I'll have to remove apps or get a new data plan.
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