Centro Calendar and Contacts do not sync

I have had a problem syncing my contacts an calendar entries for several weeks. I use a Palm Centro. I have tested with both Desktop and Outlook 2003. Both have the same symptoms. I am intrigued by other users problems that have been resolved by removing an Exchange account in Versamail. While I do not have an Exchange account that I can determine and only have one account in versamail, I'd like to eliminate any possible Versamail conflict. Is it possible to totally disable or delete versamail to test for a versamail conflict? I assume I can always reset up Versamail.
More info: I have the same problem with both Palm Desktop and Outlook 2003. Contacts and Calender entries do not sync. Tasks and memos sync just fine. After scanning the many postings on this site many centro users have the same problem. I received a replacement Centro in December and calendar and contacts have not sync'd since then. It sounds like I have a different version of hotsync on the new centro that does not work the same. Is that possible? I have Hotsync 5.4.0 on my Centro and Hotsync 7.0.2 on my desktop running XP professional.
During hotsync and in the log file there is no evidence that hotsync is attempting to sync calendar and contacts. I receive no errors in the log file. Calendar and contacts are both checked on the desktop version of hotsync with the option to synchronize the files. On the Centro under conduit setup calendar and contacts are both checked.
Post relates to: Centro (Verizon)
Message Edited by dlm064 on 01-14-2009 05:51 AM

I just finished a chat session with Palm. It appears the problem is resolved. Here is a transcript of my chat session.
Status: Analyst Michael is here and your issue status is: working
Problem: Contacts and Calendar do not sync
End Session
User Don_Marsh has entered room
Don_Marsh(Wed Jan 14 06:19:35 EST 2009)>Contacts and Calender entries do not sync. Tasks and memos sync just fine. During hotsync and in the log file there is no evidence that hotsync is attempting to sync calendar and contacts. I receive no errors in the log file. Calendar and contacts are both checked on the desktop version of hotsync with the option to synchronize the files. This problem began when I received a replacement Centro in mid December. The previous Centro sync'd just fine.
analyst Michael has entered room
Michael(Wed Jan 14 06:19:42 EST 2009)>Hello Don_Marsh, Thank you for contacting Palm Technical Support. My name is Michael. How may I help you?
Michael(Wed Jan 14 06:19:51 EST 2009)>Hello.
Don_Marsh(Wed Jan 14 09:19:56 EST 2009)>Helo
Michael(Wed Jan 14 06:20:52 EST 2009)>I understand that the calender, contacts does not sync but rest of the conduits sync successfully.
Don_Marsh(Wed Jan 14 09:21:04 EST 2009)>yes that is correct.
Michael(Wed Jan 14 06:21:42 EST 2009)>Please let me know the carrier of the device.
Don_Marsh(Wed Jan 14 09:21:48 EST 2009)>Verizon
Michael(Wed Jan 14 06:22:21 EST 2009)>Thank you.
Michael(Wed Jan 14 06:22:33 EST 2009)>Can you please provide me the logs of latest HotSync?
Don_Marsh(Wed Jan 14 09:22:47 EST 2009)>OK.
Don_Marsh(Wed Jan 14 09:24:46 EST 2009)>I am having trouble copying the text from the hotsync log
Michael(Wed Jan 14 06:25:08 EST 2009)>Please drag and drop the logs in chat window.
Don_Marsh(Wed Jan 14 09:25:14 EST 2009)>OK
Don_Marsh(Wed Jan 14 09:26:29 EST 2009)> HotSync session completed successfully on 01/14/09 09:01:42
HotSync session started on 01/14/09 09:01:33, and completed in 9.0 seconds
Outlook Tasks synchronized successfully
Duration: 1.6 seconds
Outlook Tasks
- Fast Sync
Outlook Notes synchronized successfully
Duration: 0.4 seconds
Outlook Notes
- Fast Sync
Documents To Go - sync configured to Do Nothing. synchronized successfully
Duration: 3.5 seconds
HotSync session completed successfully on 01/14/09 08:59:38
HotSync session started on 01/14/09 08:59:31, and completed in 7.0 seconds
Outlook Tasks synchronized successfully
Duration: 0.4 seconds
Outlook Tasks
- Do Nothing
Outlook Notes synchronized successfully
Duration: 0.1 seconds
Outlook Notes
- Do Nothing
Documents To Go - sync configured to Do Nothing. synchronized successfully
Duration: 3.8 seconds
Michael(Wed Jan 14 06:27:01 EST 2009)>Thank you for the logs.
Michael(Wed Jan 14 06:27:24 EST 2009)>Do you have an Exchange or Corporate Email account on your Palm Centro device?
Don_Marsh(Wed Jan 14 09:27:40 EST 2009)>No
Michael(Wed Jan 14 06:28:04 EST 2009)>Can you perform Hard reset on your device?
Michael(Wed Jan 14 06:28:23 EST 2009)>The Hard reset will erase all the data from the device and set the device to default factory settings.
Don_Marsh(Wed Jan 14 09:28:30 EST 2009)>I can. I did this several times while on the phone with Verizon support, but I'll try again.
Michael(Wed Jan 14 06:29:02 EST 2009)>I will provide the steps to perform Hard reset.
Don_Marsh(Wed Jan 14 09:29:10 EST 2009)>I know them
Michael(Wed Jan 14 06:29:26 EST 2009)>Please follow these steps to perform Hard reset on your Palm centro.
Michael(Wed Jan 14 06:29:40 EST 2009)>Disconnect your smartphone from its AC charger and USB sync cable. The hard reset will not work if either of these is connected.
Remove the battery cover, take out the battery, and put it back in.
When the Palm logo appears, press and hold Power/End until the black status bar at the bottom of the screen fills and disappears.
The screen will go blank briefly, then you'll see an "Erase all data?" prompt.
Release Power/End .
Press Up to confirm the hard reset.
When the language selection screen appears, select the same language you selected for your desktop software.
Then you'll be prompted to tap targets and set up your device. When these steps are done, your device is ready for use.
Let me know if you need any further clarification in the steps listed above.
Don_Marsh(Wed Jan 14 09:30:22 EST 2009)>just a minute, i am performing hard reset
Michael(Wed Jan 14 06:30:45 EST 2009)>Please make sure that it should ask to "Erase all data".
Don_Marsh(Wed Jan 14 09:31:07 EST 2009)>It did and I said yes. I also selected language.
Michael(Wed Jan 14 06:31:30 EST 2009)>okay.
Michael(Wed Jan 14 06:31:47 EST 2009)>Now perform HotSync during Sync please select "Create new user account".
Michael(Wed Jan 14 06:32:00 EST 2009)>Type the new user name and continue the sync process.
Don_Marsh(Wed Jan 14 09:32:09 EST 2009)>ok
Don_Marsh(Wed Jan 14 09:33:47 EST 2009)>Do I want to sync with other device?
Michael(Wed Jan 14 06:34:21 EST 2009)>No just connect the device with the computer and perform HotSync.
Michael(Wed Jan 14 06:34:30 EST 2009)>During Sync it will ask to create a new user name.
Don_Marsh(Wed Jan 14 09:34:37 EST 2009)>I am not sure you understood my question.
Michael(Wed Jan 14 06:34:45 EST 2009)>There type the user name and continue the sync process.
Michael(Wed Jan 14 06:35:00 EST 2009)>I am sorry for the confusion.
Don_Marsh(Wed Jan 14 09:35:49 EST 2009)>Hot sync is asking me a question during sync. I have created a new user name. It says there is another device it has in its profile. And wants to know if I want to be able to synchronize the current device with this profile as well.
Michael(Wed Jan 14 06:37:02 EST 2009)>Yes select the default outlook profile.
Don_Marsh(Wed Jan 14 09:37:15 EST 2009)>So I should answer yes. My choice is yes or no.
Michael(Wed Jan 14 06:37:28 EST 2009)>Please select YES.
Don_Marsh(Wed Jan 14 09:37:30 EST 2009)>ok
Don_Marsh(Wed Jan 14 09:38:12 EST 2009)>When i did this before with Verizon, I got calendar entries and contacts after the hard reset and then they no longer sync'd.
Don_Marsh(Wed Jan 14 09:38:16 EST 2009)>It is still processing
Michael(Wed Jan 14 06:38:44 EST 2009)>Okay, let me know once the Hotsync is done.
Don_Marsh(Wed Jan 14 09:38:47 EST 2009)>ok
Don_Marsh(Wed Jan 14 09:40:12 EST 2009)>I see you are trying to access my pc
Michael(Wed Jan 14 06:41:05 EST 2009)>Yes I am trying to access it.
Don_Marsh(Wed Jan 14 09:42:24 EST 2009)>it is done
Michael(Wed Jan 14 06:42:54 EST 2009)>Okay, Can you please check the device whether you got the calender, contacts or not and also check the Hotsync logs.
Don_Marsh(Wed Jan 14 09:44:06 EST 2009)>yes i have them. But it worked when i did a hard reset with verizon. We need to create an entry in my centro and perform a second hotsync. that is when it fails
Michael(Wed Jan 14 06:44:38 EST 2009)>Please create a new entry in outlook in calender and then perform Hotsync.
Don_Marsh(Wed Jan 14 09:44:44 EST 2009)>ok
Michael(Wed Jan 14 06:45:01 EST 2009)>Before that perform soft reset and then perform Hotsync.
Michael(Wed Jan 14 06:45:09 EST 2009)>The soft reset refreshes the device settings.
Don_Marsh(Wed Jan 14 09:45:39 EST 2009)>ok.
Don_Marsh(Wed Jan 14 09:47:26 EST 2009)>ok, i did soft reset and created calendar entry in both centro and outlook
Michael(Wed Jan 14 06:47:43 EST 2009)>Okay, Now perform HotSync.
Don_Marsh(Wed Jan 14 09:48:26 EST 2009)>do i need to do soft reset before each hotsync
Don_Marsh(Wed Jan 14 09:48:43 EST 2009)>it worked
Michael(Wed Jan 14 06:48:55 EST 2009)>Awesome!!
Don_Marsh(Wed Jan 14 09:49:10 EST 2009)>do i need to do a soft reset everytime
Michael(Wed Jan 14 06:49:35 EST 2009)>Well that is not needed but if it is not synching then perform Hotsync.
Michael(Wed Jan 14 06:51:00 EST 2009)>Is the HotSync successfully completed with transfer of data?
Michael(Wed Jan 14 06:51:08 EST 2009)>Please ignore that error message.
Don_Marsh(Wed Jan 14 09:52:06 EST 2009)>Yes the hot sync synced the second new entry into outlook
Don_Marsh(Wed Jan 14 09:52:24 EST 2009)>So i don't care about the protocol error
Michael(Wed Jan 14 06:52:43 EST 2009)>Yes it will just gives that error message.
Michael(Wed Jan 14 06:52:46 EST 2009)>Please ignore it.
Don_Marsh(Wed Jan 14 09:53:02 EST 2009)>can i go back to my original user id?
Michael(Wed Jan 14 06:54:08 EST 2009)>Well I would suggest you to continue with the current user ID because the old user ID is not supporting the calender, contact conduits to sync.
Don_Marsh(Wed Jan 14 09:54:30 EST 2009)>ok. Thank you
Post relates to: Centro (Verizon)
Post relates to: Centro (Verizon)

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