Centro Freezes Upon Incoming Calls and Doesn't Register When Trying to Make a Call

Question

I am currently on my second Centro since March 18th and both have had the same issues. Sporadically when receiving incoming calls the phone likes to freeze up. I have tried waiting it out to see what happens, but the screen stays. The only way I have found out of this is to remove the back take out the battery and put it back in. This has happened on base phone with no apps. I haven't even gotten to Versamail yet, which seems like that offers a whole assortment of new problems. So this is pretty much out of the box stock and it is this flawed. I have never owned a Palm device before and I must say this isn't giving me a good impression of the company. I am hoping someone here can give me a fix. I really like the style of the phone and the features when it is working, but I can't have a phone that won't answer or make calls. I believe that is the point of one. I'm tempted to just go back and get a Blackberry like my fiance. That seems to work fine. I don't mean to be threatening, but while researching this problem it seems like there is no answer and Palm isn't really doing anything to fix it. The closest thing I saw to an answer was that Centro is a new phone and is bound to have flaws. Is that it? We are stuck to suffer with a faulty device because we originally liked the product we purchased. If someone can help me it would be much appreciated. I want to keep this phone, but maybe it wasn't meant to be.
Post relates to: Centro (AT&T)

Answer 1

Hi, and welcome to the Palm Community Forums.
First, I have removed your three (3) other posts on this same subject in other threads, as one is sufficient.
The vast majority of Centro owners seem to very happy with their phones, including me (and I am not a Palm employee, just a volunteer here).  My Centro (from AT&T, just like yours) works just fine sending and receiving calls.  So, that leads me to the conclusion that either:
Something is wrong with your individual device, which can happen.  Yes, I suppose bad luck can strike you even with two phones.  Or,
Something you are doing with the phone is causing a problem.
Did you upgrade from a previous Palm OS phone or handheld device on your computer?  If so, and if you are using the same Hotsync ID, then your system files may be that is the issue.  Even after you Hard Reset, try to use the phone BEFORE you Hotsync it back to your desktop.
If you still cannot make or receive calls with your Centro immediately after you do a correct Hard Reset (maybe you're not doing that correctly?), before Hotsyncing with your computer, then I would take the phone to your local AT&T store to see if they cannot give you one that works.  The Centro comes with a one-year warranty, and AT&T has a 30-day no-questions-asked return policy.
Good luck.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android