Centro Freezing During Phone Call

Hi
I have a Palm Centro and am experiencing a problem.
My centro likes to freeze from time to time when I try to answer a call. It started doing so a few weeks back, I did a hard reset and it seemed to had fixed it.
Now the problem is back again.
It seems to happen more when the phone hasn't been used for a decent amount of time though.
Any ideas on how to fix this, it's extremely frustrating.
Kirsty
Post relates to: Centro (Unlocked GSM)

Hi.. Welcome to the Palm forums. If doing a hard reset fixed the issue then it is most likely a softare issue. The reason it came back is you synced and all your 3rd party programs reloaded. What you need to do is a hard reset. Before you do, be sure to do a sync to have all data backed up as this process will delete all of you data. If you need info on how to do the hard reset go to http://kb.palm.com/SRVS/nua/launchKB.asp?c=887 . Once the hard reset is done do not sync and test your device to insure the problem is fixed. Then before you sync navigate to c:\program files\palm (or palmone)\ you user name folder (for palm desktop ver 4.x) or c:\my documents\palm os desktop\user name folder (for ver 6.2) and find the backup folder and rename it to backupold. Then sync and test for awhile. Once you are sure all is working go to the backupold folder and in there you will find any 3rd party programs you had previously installed, ?.prc. One at a time double click on them, which puts them in the installer and then sync to install them. Once one is installed test for awhile then install another, one at a time, to determine which one is causing the problem. Hopefully that should get you back in business.

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