Centro Keypad Frozen - Help!

Hello Palm Forums -
I have a Centro with Verizon... I went to make a call today and keypad was frozen. No buttons work. However touch screen does work. Tried to hotsynk and nothing happened. Tried hard reset and when asked "erase all data?" palm ring dosnt work so i cant press up to choose yes or no.
please advise or point me in the right direction.
p -
Post relates to: Centro (Verizon)
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I'm out of ideas. Since you can't do a Hard Reset, you can't determine if it's a software problem. If the phone is under warranty, I'd return it ASAP to Verizon.
I would have suggested downloading the "Hard Reset" program from palmpowerups.com, but you can't Hotsync... BTW, what happens when you try to HotSync? Since you can still use the screen, what happens when you Open the Hotsync app, and tap the big Hotsync icon in the middle? What happens when you tap the Hotsync button on the cable?
Can you get to the Prefs icon and check all the Keyguard settings?
WyreNut
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Everything eles works on my centro however except for the keypad backlight i,ve made the adjustments in the prefference app and no luck so i,ve moved to the next step a soft reset the same prob then to a hard reset and then a factory reset i,ve pulled all 3rd party apps off the phone and removed them from my backup folder and refformated my 1gb micro sd card still no backlight on my centro so i,m at the end of my rope.if i can,t fix it i just won,t buy another centro or any palm product so someone please help me
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Sounds like you've tried everything we could recommend.
If under warranty, take it back to Sprint!
WyreNut
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I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

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Hi, Ive got my new centro unlocked GSM and am having a lot of prblems with its keypad (all the buttons from the screen down) spontaneously freezing. Though the centre button of the five way navigator does seem to respond under certain conditions. When the screen turns off, be it during pTunes playback or power saving then any associated button opens up the respective application perfectly but then nothing works. I can only turn the screen on using the red button but not off. And this problem goes away just as spomtaneously as it comes and it is quite frankly ruining my day. Anyone got a solution to this?
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Well after the issue listed above another issue presented itself. The keypad backlight started blinking with a frequency of about 1Hz and simultaneous fluctuations on the top edge pixel display were there as well. So i placed it like this for one day to completely drain the unit and it's secondary backup. After that everything went back to normal and evenm the hard reset is working fine. I am convinced the problem was intrinsic and hardware related since after the drain everything went completely back to normal. I would try to drain the battery after backing up your RAM. Hope it helps.
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Hi and Welcome to the Community!
Given your description and at an internet-distance, I can only deduce that the fall has caused some internal damage...which, of course, cannot be healed with software. Only in-hand evaluation by a qualified technician can provide you with a proper diagnosis and estimate. Given the fall, I doubt your warranty will be of any use...if you happen to have any insurance on the device, then that may well be useful. Otherwise, you will be looking at 100% out of pocket costs to repair the damage that has been done.
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Centro Keypad Frozen - Help!

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