Centro not syncing photos to desktop

I have a new Centro (Verizon) and it will not sync my photos from my phone to my desktop. I read the users manual which said I must have Quicktime installed (which I reinstalled just to be sure). When I click on the Media button on the Palm Desktop, no pictures show up, but they are still on my phone. I also looked in the Palm Photos folder in my Pictures folder and they are not there either.
My media button was freezing the Palm Desktop program, but I dumped it and reinstalled it...that seemed to solve that problem.
Please help me get my pictures and videos onto my desktop!
Post relates to: Centro (Verizon)

Is there more than one username in Palm Desktop? Check the top corner to see if your correct Hotsync account name is displayed.
If there is more than one, the device may be syncing correctly, but you're not viewing the right user!
WyreNut
Post relates to: Centro (AT&T)
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