Centro Won't Hotsync

I just bought a new Palm Centro (Verizon).
When I try to Hotsync, I get the error that it cannot find the USB device driver.
I am having trouble finding this device driver.
Any suggestions?
My computer operating system is Vista, which think has something to do with the problem.
Post relates to: Centro (Verizon)

Hi, and welcome to the Palm Community Forums.
Assuming you have Palm Desktop 6.2 installed?
What version of Vista are you using...32-bit or 64-bit? If it's 64-bit, there are no 64-bit USB drivers available and you will have to sync using either Bluetooth or IR beaming. There are many threads and posts on the subject.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Similar Messages

Centro won't Hotsync Calendar and Contacts with desktop

Here's my problem. I hotsync, but my Calendar and Contacts don't transfer to or from the handheld to the desktop. I'm using a Palm Centro and trying to sync with Palm Desktop 4.2.1 on a MacBook running MacOS 10.4.11.
I already tried a complete restart of my Centro, erasing all user data. I then hotsynced it and it restored from the backup on my MacBook, but this did not fix the problem. It restored my contacts and all my apps to their prior status, but I lost all the Calendar data in my Centro. I still have the data on the MacBook from whenever it was just before it stopped synching correctly.
The log proposes that I run the Contacts and Calendar applications and then run a hotsync. I did that, but no results. I still get the same stuff in the log.
Please help.
HG
Here's a (partial) log of a Hotsync. This interface won't let me post the full log.
Loading “Conflict Notifier”
   Notifier 'Conduit Conflict Notifier' version 1.0.0
Notifier Conduit Conflict Notifier OK
'AppleMailConduit' failed (error = A program error has occurred.)
Loading “Install Conduit”
   Conduit “Install” version 3.0.0
   Sync type is Fast
OK Install
Loading “Voice Memo Conduit”
   Conduit “Voice Memo” version 3.0.0
   Sync type is Fast
OK Voice Memo
Loading “ToDo Conduit”
   Conduit “To Do List” version 3.0.0
   Sync type is Fast
   Remote database 1 name is ToDoDB
To Do List did nothing
Loading “Tasks Conduit”
   Conduit “Tasks” version 3.0.0
   Sync type is Fast
   Remote database 1 name is TasksDB-PTod
OK Tasks
Loading “Photos Conduit”
   Conduit “Media” version 3.0.0
   Sync type is Fast
   - Local category 'Family' has been deleted.
   - Local category 'Friends' has been deleted.
   - Local category 'Scouts' has been deleted.
   - Local category 'Vacation' has been deleted.
OK Media with 4 message(s)
Loading “Note Pad Conduit”
   Conduit “Note Pad” version 3.0.0
   Sync type is Fast
OK Note Pad
Loading “Memos Conduit”
   Conduit “Memos” version 3.0.0
   Sync type is Fast
   Remote database 1 name is MemosDB-PMem
OK Memos
Loading “Memo Conduit”
   Conduit “Memo Pad” version 3.0.0
   Sync type is Fast
   Remote database 1 name is MemoDB
Memo Pad did nothing
Loading “DocsToGoConduit”
   Conduit “Documents To Go” version 3.0.0
   Sync type is Fast
   Remote database 1 name is DocsToGoDB
   Remote database 2 name is DocsToGoDB
Documents To Go did nothing
Loading “Datebook Conduit”
   Conduit “Date Book” version 3.0.0
   Sync type is Fast
Date Book did nothing
Loading “Contacts Conduit”
   Conduit “Contacts” version 3.0.0
   Sync type is Fast
- The Contacts conduit could not find a Contacts database file on the handheld.
Please launch the Contacts application on the handheld,
then perform another HotSync operation.
Contacts did nothing
Loading “Calendar Conduit”
   Conduit “Calendar” version 3.0.0
   Sync type is Fast
- The Calendar conduit could not find a Calendar database file on the handheld.
Please launch the Calendar application on the handheld,
then perform another HotSync operation.
Calendar did nothing
Loading “AppleMailConduit”
   Conduit “AppleMail” version 3.0.0
   Sync type is Nothing
AppleMail 2.0.1
   Mac OS X SysSccript (0)
Did nothing
AppleMail did nothing
Loading “Address Conduit”
   Conduit “Address Book” version 3.0.0
   Sync type is Fast
Address Book did nothing
Loading “Install Conduit”
   Conduit “Install” version 3.0.0
   Sync type is Fast
OK Install
Loading “Backup Conduit”
   Conduit “Backup” version 3.0.0
   Sync type is Backup
   Remote database 1 name is MyTreoSupportGO
... lots more lines like that ...
   Remote database 294 name is MainViewWallpaperCache
   Backed up MultiMail BData.pdb
   Backed up HxSyncRegistry.pdb
   Backed up Saved Preferences.prc
OK Backup
Loading “Conflict Notifier”
   Notifier 'Conduit Conflict Notifier' version 1.0.0
Notifier Conduit Conflict Notifier OK
Last sync time and PC ID updated on handheld
HotSync Complete 7/19/08 3:33:50 PM
Post relates to: Centro (AT&T)
Post relates to: Centro (AT&T)

This may be dumb, but I did not think to look for this until i called Palm for help...
After I had issues syncing, I re-installed the Palm software..when you do that, it sometimes turns off the ability to sync. To confirm that you have the ability to sync, open Palm Desktop and go to Hotsync --> Setup, and check the HotSync Controls to see if it is "Enabled"
Also, if you have problems syncing with Entourage...try this...
http://forums.palm.com/palm/board/message?board.id=macintosh_hotsync&thread.id=6343
I just posted it.
Post relates to: Centro (Verizon)

Centro won't HotSync using Bluetooth & Windows 7

I have been using Bluetooth to HotSync my Palm Centro (Verizon) with my Windows 7 (HP) computer. The last successful HotSync was 2 weeks ago (9/20). No hardware or software changes have been made to the computer since then. When I tried to HotSync today I got this message:
HotSync Problem
Unable to initiate HotSync operation because the port is in use by another application.
I tried rebooting the computer, but that didn't help.
Can anybody help me? In very simple basic words (pretend you're talking to your grandmother) please.
Thanks,
Nancy
Post relates to: Centro (Verizon)

I also get this message. I thought it was because my wife and I each have a Palm Centro and it meant that the HotSync was still connected to the other person's phone. But If you are only using one phone, and still get this message, I am now stumped as to why the error occurs.

Palm won't hotsync anymore. Please help!

My palm won't hotsync with my computer anymore. I have re-loaded a couple of times, but still nothing. When I try, the computer makes 3 sharp beeps, but no hotsync, and eventually the palm device gives me the message " The connection between your device and the desktop could not be established. Please check your setup and try again."
Post relates to: Tungsten E2

I am far from an expert on this , but I had the same problem with my Palm TX. I have found a temporary solution.
If your hot sync icon has disappeared from yoyr tray in lower right hand corner of computer screen AND
when you open Palm Desktop and go to Hotsync...the options (custom, view log, etc) are greyed out and not selectable)..When the hotsync icon from the tray disappears (you can no longer hotsync by pressing button or through the desktop software). Try the following temporary fix.
Create a HotSync icon on your desktop. To re-activate the HotSync tray icon, just double click on the hotsync desktop icon and the hotsync tray icon will re-appear, as well as the greyed-outicons under the Palm desktop hotsync option will become active once again. You should now be able to hotsync. However, the problem keeps re-occuring, and needs fixing often, which is why I leave the HotSync icon on my desktop to make life simple. I do not know of a permanent fix.

Won't hotsync

My palm won't hotsync with my computer anymore. I have re-loaded a couple of times, but still nothing. When I try, the computer makes 3 sharp beeps, but no hotsync, and eventually the palm device gives me the message " The connection between your device and the desktop could not be established. Please check your setup and try again."
Post relates to: Tungsten E2

Hi,
Three beeps, three messages, no replies ! I've been using Palm handhelds for several years now. Rarely have I had problems and up to date I've always found a solution. But this one has stumped me ! I've reinstalled all the Palm software on my PC, cleaned the contacts, soft and hard reset the palm, but all to no avail. Seeing as nothing is shown on the PC screen I suspect it must be linked to a communications problem rather than a software one. Has anyone found a solution ?
I live in hope !
Chris

Palm centro won't ring

For some reason my new palm centro won't ring, show any missed calls, or let me check my voicemail at home, even though it shows all bars and appears to have network service. I can, however, do all of these things in other locations.
I was on the phone w/ tech support for 45 minutes trying to get to the bottom of it and they said I should consider having it replaced where I bought it. But I've been reading online complaints from others who have gotten replacement phones and are having the same problems so I don't want to replace it if that won't address the problem.
Does anyone know how to fix this?
Thanks,
ross
Post relates to: Centro (AT&T)

Hi, and welcome to the Palm Community Forums.
For some reason my new palm centro won't ring, show any missed calls, or let me check my voicemail at home, even though it shows all bars and appears to have network service. I can, however, do all of these things in other locations.
As I understand your situation, the phone works correctly (it rings, shows missed calls, and lets you check voice mail, etc.) in locations other than your home. When you get home, these things no longer work?
Are you able to make any outgoing calls from your home?
Post relates to: Centro (AT&T)
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Centro won't synch to Windows 7

My Centro won't synch to Windows 7. I get repeated messages that Hotsynch Manager cannot initialize because Com 3 is not available. I would appreciate any suggestions as to how to get this working again as I never had problems with XP. Thanks.
Post relates to: Centro (Sprint)

jameshfleming wrote:
Are you looking for work yet? Palm does not look like a great career path.
I do appreciate your efforts and promptness.
Glad to offer assistance, but it sounds like you aren't aware of the fact that Moderators here are volunteers, sitting at home perhaps just as you are now!
I'm employed very well thank you!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Centro reboots when hotsync button is pressed or hotsync application is selected on the Applications screen

I had a Sony CLie (palm compatible) before and was using palm desktop for CLIE. I just bought Centro, installed palm desktop, hotsync worked fine. I had decided to 'copy everything'. All my contacts are now in centro, but now when hotsync is selected, Palm reboots. I rebooted my PC but no use. I tried using hotsync button as well as hotsync application icon in applications screen to the same result.
The other minor issue is how to take the hotsync cable out of centro? its tightly fitted in centro.
Post relates to: Centro (AT&T)

There is no Reset button on a Centro.
To soft reset a Centro, you remove the battery, wait at least 10 seconds, then replace.
Sending all the Clie's data and system files into the Centro may be the cause of all the problems!
Did you follow Palm's guide to updating to a new device?
How to Upgrade from a Previous Palm device to a Newer One: http://kb.palm.com/ and enter 12926 (General Upgrade guide) or 45175 (Upgrade to Centro) into the "solution ID:" box (lower right).
I'd try a Soft Reset first, check for normal operation. If it still malfunctions, you need to Hard Reset the device and rename you /Backup folder before doing another Hotsync.
WyreNut
Post relates to: Centro (AT&T)
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Centro won't sync Contacts with Desktop

It seems that a few people have had this problem, and I haven't really seen it answered yet. When I enter new contacts in Palm Desktop, they do not get sync'ed to my Centro. The log will just look like this:
HotSync session completed successfully on 07/25/08 21:47:35
HotSync session started on 07/25/08 21:47:32, and completed in 3.0 seconds
To Do List synchronized successfully
Duration: 0.4 seconds
Memo Pad synchronized successfully
Duration: 0.4 seconds
Media synchronized successfully
Duration: 1.6 seconds
In other words, Address Book does not even show up here. I deleted my Hotsync ID on the Centro and changed it in Desktop, and that seemed to sync everything back up again. But the problem still exists when I try to add a new contact. (I also did a hard reset, and then everything sync'ed over as well... and now I'm back to ground zero.)O Adding a new contact on the Palm likewise does not sync back to the Desktop.
I have checked the conduits on both the Palm and in HotSync manager 1000 times, and they are set to synchronize properly.
I do not use Exchange, although I did unsuccessfully try to set it up once with my work e-mail (never actually worked, and I've since deleted the VersaMail account). I noticed this problem after the recent firmware update, but that's not to say that it's the culprit.
Any help or insight would be most appreciated!
Post relates to: Centro (Sprint)
Post relates to: Centro (Sprint)

Once you have successfully synced to an exchange server the only way to completely remove it from the device is a hard reset, one thing you might want to try is a program called NVbackup, back your device hard reset and then do a selective restore and sync back just your contacts, this should then completely remove the exchange account and help you keep your contacts, you may want to manually jot down your contacts just in case though.
For instructions on a hard reset please see http://kb.palm.com solution id 887
Post relates to: Centro (Sprint)

Palm Centro will not HotSync....

My Centro will no longer HotSync with my pc. I've done a soft boot, I've removed the desktop software and downloaded the new
software from Palm's web site. I've changed USB ports. The HotSync completes, but never closes and gets hung up. When I check
the log on my Centro it says every update failed. The calendar, contacts, etc.... All my information is now on my Centro
and not on my pc. If I do a hard boot, I loose all my information. Also, no new software has been added to the pc. Help!!!
Pamela
Post relates to: Centro (AT&T)

It does not lock up. It completed the sync, only no information transfers. When I check the log, every transfer has failed.
I'm running Windows Xp. Can I sync to an older version of the palm software?
Post relates to: Centro (AT&T)

Palm Centro Won't Power On

Alright, so I've had my palm Centro for almost a year now and have run into the infamous Hotsync Loop problem once before. I did a soft reset and it fixed the problem. Now it has happened again and the phone will not respond to soft or hard resets at all. Yes, it was charged and the light turns on when it is charging. No, there was no water damage or 3rd party application installation.
It seems to me that the problem has no real solution other than replacement, and I have no intention of getting another Centro.
My only question is whether I'll be able to salvage my contacts and transfer them to another phone. Verizon is my carrier and I have never Hotsynced the phone to my computer so it is not backed up.
Post relates to: Centro (Verizon)

The only thing left to try is cleaning the connector on the bottom of the Centro. Is there any green corrosion on the connector?
Take out the battery and wait for at least 1 minute to allow the Centro to power off completely.
Take a soft lint free cloth and dampen with alcohol. Clean the connector. Wait for the alcohol to dry and then power on the Centro to see if it will stop hotsync looping.
If you never hotsync to the PC you can use a program called NVbackup to backup your device to an SD card. Do a google search for the program, it is free.
If the Centro will not stop hotsync looping, unfortunately there is no way to recover the data on the Centro.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/centro/centro/verizon/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Message Edited by cygnusX1 on 09-18-2009 09:12 AM

Won't hotsync calendar

I have a Palm Centro. When I hotsync, it does not synchronize my Outlook Calendar with the Palm. Tasks and Contacts work fine. I get no error messages, and in fact, the Schedule conduit doesn't even appear in the hotsync log. I've checked the configuration to make sure calendar is checked as well as sync files. I've spent hours on the phone with Verizon and Palm with zero resolution. I've un- and re-installed the software. I've done a soft reset. I'm at my wits end!
If it makes any difference, I'm running Outlook 2002 on Win XP. Additionally, I also have an EAS with my work computer.
Anyone else seen this? Any ideas for fixes?
Post relates to: Palm TX
Post relates to: Palm TX

cygnusX1 wrote:
In hotsync manager, does it say Outlook beside calendar?
There may be database corruption causing the issue. Click on the following link for the program called DbFixiT.
If the other PIM cartegories sync, the calendar should sync also.
I and several people here at work are experiencing the same issue with our Treo 755p. We have reset the device, reinstalled the Palm Desktop, used the DBFixIt application (which found no problems) and still no go. The calendar and ONLY THE CALENDAR just will not sync with the treo from outlook 2007 (when using wireless sync). Everything else works fine and the calendar WILL sync using the cable/cradle.
any help would be appreciated. Thanks.
TK
Post relates to: Treo 755p (Verizon)
Message Edited by tkernes on 01-22-2009 12:06 PM
Message Edited by tkernes on 01-22-2009 02:09 PM

Palm Centro won't connect to computer

i have a major problem and i have no idea how to get it fix. yesterday when i connected the USB core to my Palm Centro from my Windows computer using HotSynce it worked perfectly but today it is not connecting to my computer.???.. any idea why it does this or how i can get this problem fix?
thanks

I got it to work. Dont know how..but it did..

Centro and T3 hotsync

This is my first post so excuse me if I have overlooked the answer to this question in previous posts. I am thinking of buying a Centro, and was wondering if I will be able to hotsync my T3 with the same desktop version that the Centro uses. I spotted some other posts on 2 different Palm cell phones, but didn't see any info on a non phone Palm device. I do not sync to any mail clients. Also will the Centro run third party programs that I am using in my T3 or is it a different OS?
Thanks
David
Post relates to: Tungsten T3

The Centro should be able to run your third-party programs you have on the T3, but you'll need to be careful when upgrading - there are certain T3 specific files that can scramble a Centro.
Follow Palm's guide to upgrading (rename your /Backup folder before Hotsyncing, etc.) and things should work out well.
How to Upgrade from a Previous Palm device to a Newer One: http://kb.palm.com/ and enter 12926 (General Upgrade guide) or 45175 (Upgrade to Centro) into the "solution ID:" box (lower right).
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Centro won't sync with Vista

I can sync my Centro to Palm desktop using my office PC (running XP) with no problems. But when I try to do so at home, on my laptop running Vista 32 bit, the sync stalls out while allegedly syncing the calendar. I have uninstalled and reinstalled the Palm software and the same thing happens every time. What am I missing?
Post relates to: Centro (Verizon)

There may be database corruption causing the issue. Click on the following link for the program called DbFixiT. This program has a trial version that you can download and install on your Palm OS device. The trial version will scan for database corruption and then report the corruption. You can then find the records causing the problem and fix them yourself or you can purchase the program and have it automatically fix the records.
http://www.pimlicosoftware.com/dbfixit.htm
When you install the program on the Centro, set the conduit in hotsync manager for calendar to do nothing. After you fix the calendar on the Centro, set the conduit for calendar to handheld overwrites desktop.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=centro&mn=centro&cn=verizon
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705
Message Edited by cygnusX1 on 01-28-2009 08:42 AM

Centro Won't Hotsync

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