Cereation of serivce notification from sales order

hi friends is there a way to create a service notification from sales order, using any means such as follow up action, etc

Hi, thanks for replying to my post.
This essentially involves the "selling" of a very technical installation of a product which is largley carried out remotely. The current process involves a rather complex departmental chain for the processing (customer care taking a customer call and logging a notification, Techincal dept further processing notification, dispatch dept raising related service order and scheduling etc). To facilitate this we have heavily customised the Notification through the use of "actions" & the action box and would like to continue to utilise much of this functrionality to drive the process flow. In any case, we would later need to create a Notification to record casue, activity, object code etc etc.
Therefore, I prefer to have the Notification in place from the start, even if simply created at same time as service order.
I hope this clarifies our need.
Any suggestions?
Regards
Keith

Similar Messages

Notification data copy to Service orders created from sales order.

Hi,
In our business scenario, we are creating sales order from service notification & service order from sales order. Document flow will be Service Notification -> Sales Order -> Service Order.
Here user wants that Notification data to be copied to service order. This is possible when we create service order directly from notification. Buit in our case we are not creating service order directly from Notification, we are creating service order from sales order. in this case notifiationdata is not getting copied to service order.
Our ABAPer's are also tried to find the exit or enhancement points, but not able to find any thing for this requirement.
Pl. suggest, how to do it.
Thank you in advance.

The only way I have seen to do this kind of billing is using Resource Related Billing (RRB) and customizing of the Dynamic Item Processer Profile (DIP Profile)
It is not exactly like a simple flow of Notification > Sales Order > Service order (with all of the problems of how to copy notification data through to Service order) but might be a possible solution for you ?
[http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]
This link will take you to the main CS help but then drill down into Call Management > Billing > Resource Related Billing > Billing Scenarios.
regards,
Tony

Delivery from Sale Order for Inquiry stock

Dear All,
We have unique requirement from client mentioned below, any help would be greatly appreciated.
This is a trading sale which is initiated from inquiry.
1. Inquiry is created in SD, which in turn triggers Purchase Requisition.
2. PR is converted to RFQ.
3. Based on RFQ prices are negotiated with vendors, then Quotation is sent to Customer from VA21 which is created against inquiry.
4. Now when the PO is created w.r.t RFQ, then GR is done , Stock will be lying against inquiry.
5. But i want to do delivery from sales order for stock lying against inquiry.
we are looking for a workaround solution.
Note:
1. Client has disagreed with Stock Movement from Inquiry to quotation using MB1B, as it becomes manual transaction.
2. PR triggering has to be @ Inquiry, as sale order will not be created until quotation is approved.
Looking forward for valuable inputs.
Thanks in advance
Best Regards,
Chaithru

Tien,
Approval will not work when you have mutiple rows of data. You would have to work with SP Transaction Notification
There has been threads before on the forum on the same topics.
Block the Quantity in Sales Delivery
Approval Procedure for chaning quantity in Delivery Document
Suda

Can't change quantity when copy from Sale order for Delivery

Hi all!
Can i use authorization for can't change quantity when copy from Sale order for Delivery.

Tien,
Approval will not work when you have mutiple rows of data. You would have to work with SP Transaction Notification
There has been threads before on the forum on the same topics.
Block the Quantity in Sales Delivery
Approval Procedure for chaning quantity in Delivery Document
Suda

Sales Invoice Linked from Sales Order

Hello Experts!!
I want to restrict users to enter Sales Invoice Directly. We are using Sales Order But Every One Can Post Invoice Directly.
Please Guide how to restrict them
Thanks,
Vikram

Hi Vikram,
You can restrict Sales Invoice by Putting Transaction Notification.
Please check below Two Transaction Notification. One Transaction Notification for Sales Invoice must be Copied from Sales Order and Second Transaction Notification for Authorized User Can Create Sales Invoice.
-----------NO STAND ALONE A/R INVOICE MUST BE CREATED IN SYSTEM
IF @transaction_type IN ('A','U') AND @object_type = '13'and @error = 0
BEGIN
IF EXISTS (SELECT T0.DocEntry FROM OINV T0
INNER JOIN INV1 T1 ON T0.[DocEntry] = T1.[DocEntry]
WHERE T1.[BaseEntry] <> 17
AND T0.DocEntry = @list_of_cols_val_tab_del)
BEGIN
SELECT @Error = 10, @error_message = 'BK - A/R Invoice Document Must be Copied From Sales Order'
END
END
Above Transaction Notification will Block Creation of Sales Invoice if that Invoice is not Created by Sales Order.
-----------A/R INVOICE MUST BE CREATED BY AUTHORIZED PERSON
IF @transaction_type IN ('A','U') AND @object_type = '13'and @error = 0
BEGIN
IF EXISTS (SELECT T0.DocEntry FROM OINV T0
INNER JOIN INV1 T1 ON T0.[DocEntry] = T1.[DocEntry]
INNER JOIN OUSR T2 ON T0.[UserSign] = T2.[USERID]
WHERE T0.[UserSign] IN ('1','2')
AND T0.DocEntry = @list_of_cols_val_tab_del)
BEGIN
SELECT @Error = 11, @error_message = 'BK - You are not Authorized Person to Create A/R Invoice Document'
END
END
Second Transaction Notification is for Authorized Person can Create Sales Invoice So in User Sign Please Put User Sign of those Users who are not Authorized to Create Sales Invoice.
Hope this helps
Regards:::::
Atul Chakraborty

BDC for notification with sales order

Hi,
I have to code a BDC program for IW51 : Service Notification with sales order.
The problem is that in simulation mode (SHDB) the button "Sales order" is not working !!!
although it works well in transaction mode!
please help!
A+
Ihsen

hi all,
so anyone came across any BAPI or FM that creates Orders from Notification.
My requirement is similar to "Order Explode" functionality in WPS1 transaction (MEB). For two notificaitons, if the task list having the same operation and same type, then a single order gets created.
I want to know whether any FM/ BAPI is available that creates Order in reference to Notification. I just want to simulate Order creation.
Waiting for reply.
Debs

Creation of automatic PO from sales order in 3rd party scenario

hi ,
we know, as per standard SAP , creation of PR from Sales order happens when we save SO. how to create PO automatically from sales order? and where where to put document type for that PO ? ( in schedule line category we can set document type for PR)

Hello
In addition to what Kapil suggested,
3 - The Outline Agreement or Purchasing Info Record shall be maintained which will allow the automatic copying of unit price and other conditions into PO and
4 - The Source List shall be maintained for the nominated vendor which was shown in either the Outline Agreement or Purchasing Info Record.
By activating those config you can automatic create PO from PR.
For that use TCode ME59 to automatically convert the current PR into PO.
But, you can not automatically generate PO from sales order similar to that of PR.
Thanks & Regards
JP

Creation of PO from Sales Order

Hi
Please let me know if there is any standard oracle functionality by which we can ensure that Purchase Orders does not contain items from sales orders. e.g. if there are multiple sales order then one PO should be generated for each sales order.
At the time of Requisition Import, we can specify the parameters like
1.     Buyer
2.     Category
3.     Item+
4.     Location
5.     Vendor
There is no parameter like Sales Order , so we’ll end up creating PR from multiple sales orders and then PO would be created from PRs.
Let me know if we can achieve the functionality of create unique PO for each Sales Order.
Thanks,

If you have different vendors for items on a sales order, you will have to create different POs.
Assuming all items go to the same vendor, you can consider a simple customization as follows
Write a before-insert trigger on the po_requisition_lines_interface and make the requisition_number or group_code same for all items on a given Sales order.
That will make the Requisition Import program put all such lines on one requisition.
Hope this helps,
Sandeep Gandhi

Address not copied from Sales order/Delivery to Shipment Document

Hello Experts,
I need your help on Addrss of ship to in shipment document.
Sales Order[VA01] >> Delivery [Vl01N]>> Shipment [VT01N].
User changed the Address of ship to party (Header level) in Sales Order and It reflected to delivery as well and I believe It should also update the address in Shipment document.
But when I checked the Address of the Customer/Unloading point in Shipment Document [VT03N] (as below) I found It was not updated It was same as Customer Master Record and I believe It directly copied from Customer Master Record.
BUT While creating the Shipment system is copying the data from Customer master Record not from Sales Order /Delivery. Logically system should copy the updated address from Order/Delivery BUT It is directly copying from Customer Master i don't know where is the setting of this ??
Can anybody help me on this ? How system takes the customer (ship to party) address in shipment ? Where are the setting of these.
What I need to do so system take the updated address from Sales Order/Delivery not from Customer Master Record (Ship to party).
Can I change the address of customer in shipment document ??
Awaiting your precious reply.
Thanks,

Hello Samir,
Thanks for your response.
I think you get my question in wrong way.
I am sayingCustomer master data was not changed.
User just changed the Address in Order (Order > Header >> Partner tab >> Change ship to address/overwrite ship to address).
Overwritten Address / Updated address are copying in Delivery BUT not in Shipment document.
What I need to do? system should copy the updated address from Sales Order/Delivery BUT it is copying from Ship to party.
I hope this time i am clear to explain my issue.
Thanks,

Revenue not flowing from Sales order to PS so no WIP in PS/WIP

Hi,
We are following PS with MTO scenario.
For calculating WIP in projects we are unable to get the actual revenue flow from Sales order to PS so entire amount in PS/WBS is sitting in WIP but its wrong.
User wants to do the Delivery and billing form Sales order only.
Can you please help us how to calculate the WIP in this scenaio.
Thanks,

Hi,
Have you made the account assignment as WBS Element in the SO line item. Ift his is done, once you create an invoice from SO the actual revenue will get updated in WBS Element.
Regards
Sreekanth

Quantity is different from sale order and delivery

Hi,
Gurus,
Quantity is different from sale order and delivery.
I identified the Material in the sales order, the item category for this material as BOM.
I have also checked the bill of material display header overview. The Base Quantity maintained as 1000 EA3. The SUBITEM maintained in G in the unit field in bill of material display.
Accordingly i have checked the same for material master's additionl data in Units of Measure tab, it is mentioned the basic unit as 1000 EA3 and alternative unit as 600 G.
My client processed the order for 100 QTY. The QTY for the two sub item is 99.601 each in the sale order.
My client Question is why in delivery the Material Qty is coming as 99.730 and the SUB ITEM is coming as 99.330 EACH.
Note:- The material X is maintained in EA3 in Bill of material header overview. I do no how the sale unit came as G for the Material in sale order.
The other two sub item is perfectly coming as G. Because it is maintained in G in the Bill of Material Display.
Guide me GURUS.
Thanks and Regards,
ANAND

Hello Rumar
I guess you entered the text manually in the sales order. The Ship-to may not be having any text, but the Sold-to may be and it may be coming from sold to.
In transaction VOTXN, check the access sequence for the text type id and see which one takes precedence - one from customer master or from the order by checking the order of accesses.

How to release Stock blocked against deleted line items from Sales order.

We have Scenario as follows.
Sales order made for items available in stock. Deleted few lineitems from sales order balance items delivered and invoiced. Sales cycle is complete in all sense.
What we have noticed is when we are creating new sales order / Delivery for deleted items from above Sales order it shows deleted quantity is blocked against old sales order. These line items are no longer
available in old sales order since it is deleted also it is not appearing in open sales order report (VA05).
Overall stock available is same as quantity mentioned in deleted line item.
In MD04 - Sales requirenment transaction it shows sales order / line item against which it is blocked.
i.e deleted line item.
How to release these stock and make available for sales. Any standard process available ? or any other solutions
Thanks & Regards,

I got a solution for my question from other forum. for info
Go to SE38 and enter program SDRQCR21 then execute...
Enter line item which is blocked for sales order in MD04 and enter plant then check Data
transfer box and uncheck other boxes... It will pop up information and click yes...
You will get one report and Stock inconsistency will go off and then check it in MD04....
regards

Sending Components to SC-Vendor from Sale Order Stock

Hi
Anybody can throw some lights on following Issue..
Our Customer is Placing Order with Us.It is an MTO Scenario.
The Product is Assembly
In that Assembly, we have to Send some components to our Sub Contracting Vendorand get back one HALB Product.
To create Sub Contracting POI have to create PO in ME21N with Item Category L and Acc.***.Category EHere In Item Details, Material DataThe BOM is getting Exploded..
Now I want to send my Components( Which is also belongs to Spl.Stock E) to my SC-Vendorin ME2OBut Here I am not getting any Selectionie) the Components which I want to send to my SC-Vendor based on that PO from Sale Order Stock E is not flowing in ME2O
Pl. Guide me How can I send components to my SC-Vendor based on my PO with Item Category L and Acc.***. Category E
Your Immediate response in this is highly appreciated
Regards
S.Baskaran.

use tcode MB1B with movement type 541 and choose TO PURCHASE ORDER and give the purchase order details here.
regards,
indranil

PO creation from sales order

Hi
we have a scenario where in we are creating a manufacturing order ( This is a sales order with no delivery relevance and billing relevance ), we use this to transfer requirement fo sales order to production( production is not in SAP) via interface .
We need to create PO when we get the confirmed dates from legacy system . We planned to create the PO from sales order directly . How can we do this ?
Also my dubt is when we get the confirmed dates from legacy system in to SAP , do we need to update the PO which in turn would need to update sales order schedule lines or can we directly update schedule lines in Sales order .
IPlease let me know in detail if possible .
Regards
Ramanathan

Hi
You can use BAPI : BAPIPO_CREATE1_ for creating PO from sales order , you can pass the SALES ORDER no into the item level field : CRM_SALES_ORDER_NO---'' YOUR SALES ORDER '' . and fill the corresponding ITEMX for the field .
Regards
Swapnil

Blocking RdA creation from Sales Order Schedule Line

Hi Gurus,
please do you know if there is a way to block the RdA creation from Sales Order schedule line, for TAS item category? I tried with Header Delivery block without quantity confirmation but even if quantity on schedule lines are not confirmed, RdA is created anyway.
Thank you very much
Kind Regards
Andrea

thank you

Cereation of serivce notification from sales order

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