Certain Adobe CC programs cannot be opened, receive 0xc0000005 error.
I can open Photoshop and Illustrator with no problem. I cannot open After Effects or Premiere Pro without getting the error, though. I've tried uninstalling them but receive an error that the programs cannot be uninstalled. Tried following error instructions to restart and close background programs and then try uninstalling again, but still no progress. I currently have a hard drive that is failing, and this may be contributing to the issues I am experiencing. However, I do not understand why only select programs are experiencing problems and others are fine. Why am I experiencing issues with opening these programs and with uninstalling them, and how can these problems be solved? Any help appreciated.
Below is the error message I am receiving when attempting to open After Effects and Premiere Pro.
Without proper system info nobody can say. Could be that in a physical sense the programs are placed in damaged areas of your drive and thus also damaged, could be that due to the failing hardware there are all sorts of driver issues with the SATA bus, generic timeout and permissions issues and whatever else you can think of. Without seeing the crash logs from the Event Viewer (and possibly other warnings/ errors related to your disk failure nobody can gauge those things).
Mylenium
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Process: Dreamweaver [355]
Path: /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/MacOS/Dreamweaver
Identifier: com.adobe.dreamweaver-12.0
Version: 12.0.0.5808 (12.0.0)
Code Type: X86 (Native)
Parent Process: launchd [163]
User ID: 501
Date/Time: 2013-01-31 22:11:52.732 -0800
OS Version: Mac OS X 10.8.2 (12C3012)
Report Version: 10
Interval Since Last Report: 3872 sec
Crashes Since Last Report: 15
Per-App Crashes Since Last Report: 7
Anonymous UUID: A85B8A42-F644-47F7-3CAB-61546EC71C80
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
Referenced from: /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app/Contents/MacOS/Dreamweaver
Reason: image not found
Binary Images:
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Adobe Photoshop CS6 Cannot be opened because of a problem
My Photoshop (from my CS6) on Mac would not launch all of a sudden. I get the error title same as the title of this post. I tried clearing my launcher chance as well as re-installing. I am attaching the error report and two screenshots here. Any help would be appreciated.
Report Text:
Process: Adobe Photoshop CS6 [4041]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [371]
Responsible: Adobe Photoshop CS6 [4041]
User ID: 502
Date/Time: 2014-06-02 10:38:35.888 -0400
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 6164A238-F280-BEBA-FABE-A0525AB6BA29
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedE xpat
Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Reason: no suitable image found. Did find:
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8S haredExpat: stat() failed with errno=20
Binary Images:
0x7fff6ce94000 - 0x7fff6cec7817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff85fe8000 - 0x7fff862e6fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff87697000 - 0x7fff876deff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x7fff8969e000 - 0x7fff8a214ff7 com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8deba000 - 0x7fff8e114ffd com.apple.security (7.0 - 55471.14.4) <1D5DA20E-DB48-3E1D-9BF5-BAA694192B25> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8f2f9000 - 0x7fff8f307fff com.apple.opengl (9.6.1 - 9.6.1) <B22FA400-5824-36AF-9945-5FEC31995A0E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8fc80000 - 0x7fff8fc80fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8fd03000 - 0x7fff8fe9fff3 com.apple.QuartzCore (1.8 - 332.3) <72003E51-1287-395B-BCBC-331597D45C5E> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff90006000 - 0x7fff901ebfff com.apple.CoreFoundation (6.9 - 855.16) <A63E680E-E4B2-368B-8564-9DBE0D8DDB91> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff90261000 - 0x7fff902cdfff com.apple.framework.IOKit (2.0.1 - 907.100.13) <057FDBA3-56D6-3903-8C0B-849214BF1985> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3034332E413031472020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Hub
USB Device: iPod
USB Device: Generic USB Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: USB to ATA/ATAPI Bridge
USB Device: USB Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: iMac, Apple Inc., 25.1Reinstalling resolved the issue. In case others are having the same issue, here is some more detail on this.
After a hard drive failure, I had to restore my machine from a Time Machine backup. After that Photoshop would not launch. All other Master Collection CS6 apps were working, except Photoshop.
When I tried to reinstall from the DVD, while installation was in progress (several steps after supplying and verifying my License Key), it would give an error message that my copy of the CS6 is counterfeit and installation would stop.
After talking to Adobe Tech Support on the phone, I uninstalled Photoshop, downloaded the trial version of CS6 from online (here is the link - Other downloads), then installed Photoshop from this download instead of my factory supplied DVD. This time, the installation went through and I was able to launch Photoshop after installation.
No activation was requires since other CS6 apps were already activated in the machine. -
Adobe Photoshop CC cannot be opened because of a problem.
This is what I get when I try to open Photoshop
Check with the developer to make sure Adobe Photoshop CC works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.
Click Report to see more detailed information and send a report to Apple.Hello, did you submit a crash report? http://blogs.adobe.com/crawlspace/2011/03/submitting-crash-reports.html#troubleshoot (see the last step before the comments if it did not show up)
Could you submit the crash log: Users//Library/Logs/Adobe/LogTransport/Archive/Adobe Photoshop CC -
Adobe Elements Organizer cannot be opened
Just bought Adobe Photoshop Elements and Premeire Elements and the Organizer for each will not open says to check with the developer to make sure organizer works with my curren version of MAC OSX
Yes, from the System Requirements page:
Mac OS
64-bit multicore Intel® processor
Mac OS X v10.7 through v10.9
2GB of RAM
4GB of available hard-disk space (additional free space required during installation)
1024x768 display resolution
DVD-ROM drive
QuickTime 7 software required for multimedia features
Internet connection required for product activation* -
Adobe CS5 programs have trouble opening folders on external hard drives under 10.10.2
Just upgraded 2 mac's to 10.10.2. One is a late 2013 Mac Pro, the other is a lot-of-the line, BTO iMac 5K. (Processors and Ram are not an issue)
Both InDesign and Illustrator (CS5) are having difficulty opening folders on external hard drives. Mac Pro is connected to a 5GB LaCie d2 via thunderbolt cable, while the 5K is connected to a 2TB WD my book studio for Mac via FW800 with an apple branded Thunderbolt adapter. Both are formatted Mac OS Extended (Journaled)
Using the File>open command then drilling down to the selected folder on the Hard Disk drive, the finder sits blank with the spinning beach ball going.
Other local folders open up quickly and populate file lists with no problems.
Some folders on the external drive can be accessed through the File>open finder dialogue however they are folders that contain fewer sub-folders and files.
Update while typing this...
Both Folders that were giving us problems contained a shortcut. Hiding that shortcut inside anouther local folder seems to have cleared up the trick. This is a short term work around and I am wondering if Apple is aware of this issue or if others have found the same problem as I have and if this work around fixes their issues?How long have you been running 10.9?
In my case the external drives go to sleep and have to wake up. Not much to do with Mavericks, just hardware sleeping to save energy. Note that 10.9 is much more energy aware and may put things to sleep more often. That may be a fair trade off
G -
ITunes application cannot be opened. Unknown error occured (-200)
`every time i try to open iTunes 7, this pops up. It worked fine until i tried to do a system restore to try and fix my computer for other reasons, and now it doesn't work. I've tried to reinstall iTunes 6.5 but everytime i try to open that, a message pops up talking about how it cant open because the music is only compatible with another, later version of iTunes. If possible, I really don't want to delete my music and have to restart my library all over again. I also think I would like to keep iTunes 7, but if I have to delete it to be able to listen to music again, I will. Please help me, I'm getting desperate!
Just goto control panel>add and remove and uninstall itunes AND quicktime (You will not loose music) then reboot
Go here (Disable antivirus)and install "Quicktime WITHPOUT iTunes" http://www.apple.com/quicktime/download/standalone.html
Now disable antivirus and goto apple,.com to install itunes 7 -
A recent download of an iTunes update, for some unknown reason, failed on my computer. Since then I get a system error message everytime I log on telling me that the program cannot be opened because 'MSVCR80.d11' is missing from my computer. When I try to open iTunes I get an 'error 7 (Windows error 126)' message and am advised to reinstall iTunes. However, when I attempt to do this, it downloads the programme and gets as far as installation, at which point I get yet another message: this time 'Service Apple Mobile Device failed to start'.
I am at a loss to know what to try next and would appreciate any assistance. I'm also concerned that, in the process of reinstalling iTunes, I am going to lose all the music I have collected over the years.Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99602) -
Acrobat 8 Pro will not open without other Adobe Suite program running
I am running Acrobat Pro 8 on a new Mac (OS X 10.5.4) and it used to work just fine without CS3 installed. Now, all of a sudden (without me changing anything) it refuses to open a pdf saying that another Adobe Suite program must be open for acrobat to run. Don't have any other programs installed to open, really annoying because I want to read pdfs!!!!!!!!!!!!!!
This is odd. Normally you get that message if, and only if, Creative
Suite is installed. In the case where Creative Suite is installed, you
have to run some other CS application, once, to get the licensing
done.
Maybe someone installed a demo of CS3, something like that. Check for
other Creative Suite applications, even if they weren't expected.
Aandi Inston
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