Certain apps cannot download in App Store
I would like to download rhythm master and kuwo music. It's appear on their website saying it is able to download from App Store but it can't. It just pop out a blank window.
"To set up a new iTunes Store account:
In iTunes, choose Store > Create Account, and then follow the onscreen instructions."
From the help function in itunes.
Similar Messages
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HT1527 Cannot download from itunes store because store thinks i don't have 10.6.1
I get this error saying i cannot download the requested item because i don't have itunes 10.6.1. I do have - it is the 64 bit edition, windows home premium 64 is my OS. Appears store checks for 32 bit and ignores presence of 64 bit itunes.
However, I can no longer access the iTunes store as the PC just sits there in limbo.
In the course of your troubleshooting to date, have you worked through the following document?
Apple software on Windows: May see performance issues and blank iTunes Store -
Cannot download from iTunes store
Due to a severe crash that affected my computer and TM back-up I lost all my music. The iTunes music store was so kind to give me the possibility to re-download all my purchases.
But when I click 'store -> check for available downloads' iTunes asks for my password and starts spinning for a while and then I get a message that either there is an error in the Store and the connection got lost, or I get the message that the store is unavailable at the moment and I should try later.
I can see when I clcik the download pane (in the short time it shows during the 'spinning') that there are 766 items waiting to be downloaded, but I cannot connect to them. I tried this with several computers (running OS 10.6 and 10.7 and Windows), latest iTunes software, even diiferent locations (different internet connections). All the same. It looks like something is blocking this amount of downloads and resulting in a timeout. Even new purchases will be blocked from downloading (there is one purchase 'pre-ordered' among the downloads that I never downloaded yet, but I have paid for).
The iTunes support that were initially very helpfull has given up on my problem. So I got stuck now with a blocked, and therefore useless account and still '766 items to download'
Anyone any ideas?
Thanks,
JosTry here:
iTunes: Advanced iTunes Store troubleshooting
It covers 42408 and other problems. -
After Updating to iTunes 7, cannot download from Music Store
Since updating to iTunes 7 I have had trouble downloading from the iTunes Store. At first all was well, I went into the store, bought some tracks, started downloading them and then my router died, cut my connection and halted my download. After sorting out the router and re-connecting to the internet iTunes has started reporting that the network has timed out and cannot connect to the music store.
I can still browse the music store but if I try to log in or download anything I get the error that the network timed out. I have tried multiple things to resolve this including restarting the laptop and router, uninstalling iTunes altogether and reinstalling it, running the Diagnostics in iTunes but to no avail.
In the diagnostics window the first two tests pass ok but the third test seems to fail when a secure connection needs to be made, which would explain why I can browse the store but not download anything or log in because this would require secure connections.
Microsoft Windows XP Media Centre Edition Service Pack 2
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name:
Description:
IP Address: 158.234.1.65
Subnet Mask: 255.255.255.0
Default Gateway: 158.234.1.254
DHCP Enabled: Yes
DHCP Server: 158.234.1.254
Lease Obtained: Thu Sep 14 13:33:28 2006
Lease Expires: Thu Sep 14 16:33:28 2006
DNS Servers: 153.234.26.37
158.234.38.242
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
Any help on this would be much appreciated.
ReallyGrumpyTheDwarff
ASUS A6J Notebook, Intel Core Duo T2400, 1Gb RAM, 80Gb HDD, Windows XP Media Centre Edition SP2 Windows XPOk all is now well.
Basically I checked with BT and there were no problems on the network, the problem had to be somewhere between my router and iTunes. Next I checked if I could download anything from another computer using my internet connection and the same thing happened so that isolated the problem to router. I then checked the firmware on the router and this was up to date so I then wondered if there might be some dodgy registers within the router that maybe corrupted so I performed a factory reset of my BT Home Hub, but alas that didnt fix anything (unless your connection is running <200Kb/s then it fixes everything, but thats another story, if in doubt reset it!) Anyway, I was putting all my settings back in and realised the Home Hubs Firewall had been activated and as soon as this was disabled, hey presto! iTunes magic returns!
I have since realised that the reason the router may have randomly cut out in the first place was to upgrade the firmware of the Home Hub, hence the sudden blockage of iTunes by the reactivated firewall.
Since correcting this I have had no trouble using iTunes 7, no issues with music or connecting my 4Gb iPod Nano. To all those who are struggling with this I suggest you update your iPods firmware to the latest version to ensure it is compatible with iTunes 7.
Respond here if anyone else needs help.
NotSoGrumpyTheDwarff -
Error -9808, cannot download from iTunes store! Please help!
Everytime I try to login to buy something from the iTunes store, I get a message saying to try again later because an unknown error (-9808) has occured. But I try later and it's always the same!
I have run the diagnostics on iTunes and it says that I lack a secure link to the iTunes store.
I've also tried all of the solutions listed on the Apple Support section, including security issues but nothing has worked!
Please help! I just wanna buy some music!so you've tried connecting to a wifi signal/network?
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TS3297 cannot download from store?
cannot download from itunes store ,home page i can get
I should also ask what it was you purchased. Movies sometimes come in two formats, SD and HD and you may end up with both.
Frequently Asked Questions (FAQ) for purchased movies - http://support.apple.com/kb/HT1906
iTunes: Purchasing and viewing HD videos - http://support.apple.com/kb/HT3209 - "When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page." Other details about which formats are downloaded and when. -
Using ipone4s, since update to IOS6 I cannot use "search" in the App Store. I deleted an App because I was have trouble activating certain features since the update to IOS6 - only to find now I cannot download the App to use AT ALL. ???????
Anything* >.<
-
I Purchased Mountain Lion via app store - now I cannot download it.
I purchased a license for OS X Mountain Lion via the App Store and now I cannot download it.
Clicking on the download button did nothing.
Check for unfinished downloads says all downloads are complete.
There is no installer file named "Install Mac OS X Mountain Lion.app" anywhere on my system.
Now "OS X Mountain Lion" is listed under a seperate catagory "Other Purchases" and the button
is solid grey with no "DOWNLOAD" text.
I paid for a copy of OS X Mountain Lion but I recieved nothing in exchange for my payment.The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Then you will need to contact Mac App Store (MAS) support and clear up the issue before you will be able to download the Mt Lion installer.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/ -
I'm so frustrated and in desperate need of help, I don't know what else to do! Certain apps such as Tumblr (I've previously had the Tumblr app on my phone) and Vine will NOT dowload on my phone. I've tried deleting all apps from both my iPhone and iTunes, I've tried restoring my phone then backing it up, I've tried downloading the app from iTunes while my phone is plugged into my computer, etc. When I search the apps in the app store they show up but the 'FREE' button is white and unclickable, it's very frustrating. When I download it from iTunes while my phone is plugged in I can watch it download, but when it's done it immediately dissapears from the screen and from my phone. When I plug my phone into iTunes it say I have the Tumblr and Vine apps, but I assure you, I do not. I have deleted and tried to add them so many times but it never works. SOMEONE PLEASE HELP!!!
Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
Cannot connect to iTunes store when trying to update or download apps, I have tried updates and adjusting the date
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I upgraded my Macbook Pro (early 2011) to OS X Yosemite 10.10.3. Now, I cannot open iPhoto. It says I have to download older version of iPhoto. When I go to the app store, it says: The version of iPhoto installed on this Mac is not compatible with OS X Yosemite. Download the latest version for free from the Mac App Store. the it says: "The item you've requested is not currently available in the U.S.Do I need to find my original Macbook disk and install it back and go from there? Did I loose all my pics? Do I really ned it if they are all visible from the new "Photos" App? HELP!
Try Terence's instructions here Is Iphoto gone ? i want it back!
Pete -
I just bought An iPod touch 4th generation yesterday, it was working fine I could
Download appl from the store from my iPod without a problem . Today however every time I try downloading something from my iPod touch
it. Doesn't download a message pops up saying " cannot connect to iTunes store" why? I am connected to the Internet and I can easily go on safari and google with. NO problem but everytime I go on the app store it gives me that message can you please help? My iPod isup to date and so is iTunes I so tried bar restarting my iPod and it worked for about 2 minutes the the message kept popping up Again please help me . Thank youIf you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar -
My iPod touch 4th gen. Keeps giving me the error message "cannot connect to the app store when I sign in. I can open the app store and browse it but I can't download anything. I have full signal strength with my wi-fi and safari is working perfect. I turned it off and restarted it 3 times now. I have an iPad 2 and the app store works flawlessly with it. What is going on?
Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store. Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
Rob -
Cannot download from the App Store
I have tried many things:
Used the Activity Monitor to stop "storeagent"
Terminal to:
rm -r ~/Library/Caches/com.apple.appstore
rm -r ~/Library/Caches/com.apple.storeagent
rm ~/Library/Preferences/com.apple.appstore.plist
rm ~/Library/Preferences/com.apple.storeagent.plist
rm ~/Library/Cookies/com.apple.appstore.plist
Sign-out/Signed back in iTunes/App Store
Changed password for iTunes/App Store
Verified Account including Credit Card Info
Repaired Disk
Repaired Permissions
Reloaded Mountain Lion (ML)
Verified Programs (ML, iTunes) were up-2-date
Disabled anti-virus software
Disabled Firewall
I can purchase Apps or purchase songs from iTunes; just cannot download. I get "An error has occurred" (on Purchases Page) I get an alert when downloading from the App Store to go the Purchases Page and try downloading.
This is on my MacBook Pro running ML. (v.10.8.2) I can sign into my account using my wife's MacBook Air and download all day in either iTunes or the App Store. I can also download with my iPad.
I really am at a loss. There may be more that I have done but right now I am burnt out and tired of this. Apple Support has been no help.
I would greatly appreciate any help.
Tks in advance.
--SamForgot to add tried changing the time ahead and retry and set the time back correctly.
--Sam -
hope yu can help!! when i try to download an app from the store, on my iphone 4s..the app goes to waiting, or paused(if i tap on it)
and i get a message that says one of two things; cannot download app at the time, or could not download (ex.) Facebook.app at this time.
any answers??. i really am used to having apps!!
extra info; yes my phone is uptodate with its software- im connected to wifi- and my mac somehow crashed or id just be plugging it into itunes:[Change your country on iPhone, iPad, or iPod touch
Tap iTunes Store, App Store, or iBooks Store.
At the bottom of the Featured page, tap Sign In.
If you're already signed in, skip to step 5.
Tap Use Existing Apple ID.
Enter your Apple ID and password and tap OK.
Tap your Apple ID.
Tap View Apple ID or View Account.
Tap Country/Region.
Tap Change Country or Region.
Tap the Store menu and tap your country.
Tap Next.
Review the Terms and Conditions and Apple Privacy Policy.
Tap Agree if you agree to the terms and conditions.
In the prompt that appears, tap Agree.
Select a payment method and enter your payment information.
Enter your billing address and tap Next.
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