Certain iTunes Music Store songs cause iPod Shuffle to crash

Are people still having problems with certain songs purchased from the iTunes Music Store causing their iPod Shuffle to crash? I am!
The following threads deal with it, but they are now closed to posts:
http://discussions.apple.com/thread.jspa?messageID=881126
http://discussions.apple.com/thread.jspa?messageID=879955
The 3 songs I am having problems with are off Enya's Amarantine album (12 songs+3 videos):
Long Long Journey
Someone Said Goodbye
Water Shows the Hidden Heart
(these 3 songs are not the videos on the album)
Is anybody else having problems with these songs, or others? iTunes Music Store support have not been able to resolve this issue for me yet.

Okay, I returned one of the shuffles, the one they sent as a replacement, and kept the original. I was told that they particular person I spoke with was not able to completely refund my money for the original shuffle. Perhaps if I had taken this farther, I would have gotten a full refund since there is obviously a defect with the product in the current state. I settled on keeping the shuffle, hoping that there might be a software update in the future to fix the problem, in addition to accepting a RAM upgrade to my Mac Mini for my trouble. I am satisfield but I think there is a bigger problem here thet needs to be addressed or Apple might find themselves with another unattractive class action lawsuit. It seems obvious that the shuffle is sensitive to the way certain songs are encoded that does not pose a problem for other iPods. This makes sense since the shuffle isn't even capable of playing the same abundance of codecs that the other iPods can play. I think the decoder used in the Shuffle or the software used has a problem that needs to be addressed.
I did take the three problem songs from the Enya album and burned them to CD and then ripped them back with the word "copy" at the end so they would not conflict with the original purchased songs. It worked perfectly! I'll keep any originals around to test as software updates become available in the future and if the problem gets fixed, I can just dump the ripped copies.
Hope you all work your problems out to your satisfaction, they were quite friendly about the whole thing.

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