Certain sites do not load properly. I have to click the Stop loading page button, the click reload page to fully load the site.

Using Firefox 6.0.1 on Windows XP SP3. When I navigate to certain sites (nytimes.com for example), Firefox loads most of the page, but some graphics are missing and the green circle in the tab keeps spinning. Typically I have to click the Stop Loading Page button, then click the Reload Page button to get Firefox to load the remaining items in the website. Seems to get stuck with images.

This type of problem is normally caused by using an incompatible add-on. For details of how to troubleshoot this to find out what one is causing the problem see https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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Some Web Sites do not open properly in Safari 5.1

Hi community!
First of all let me mention that I switched from PC to Mac last week after getting bored with PCs! So please be tolerant with a newbee :-) And so far so good, the experience is fantastic! (btw I have a MacBook Pro 13.3, core i5 with Leopard and Safari 5.1). Until this issue appeared...
In Safari some Sites do not open properly. Some take ages and images do not appear (for instance www.pokerlistings.com, www.lecho.be). I browsed the various discussions to find some tips, tried a few tricks (repair permissions, close all plugins, reinstall Safari...) but nothing worked. I then tried to install the latest Firefox browser but I have exactly the same problem so I guess it has nothing to do with Safari and must be my system.
Anyone could help me here?
Thanks so much

Thanks but it's not a problem of connexion. The bulk of the sites open properly, just some do not load images or do not open properly (only text as on some mobile devices). I tried everything I found on this forum - changing user, disabling plugins, reinstall, change preferences... nothing works. Really annoying

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message: Cannot complete i Tunes Store request. A required iTunes com

I am using a 2003 eMac and am running on Mac OSX vs 10.4.11. I amrunning iTunes 8.2.1 (6) and not able to upgrade iTunes on this computer. iTunes is not recognizing music I have purchased and when I try to connect when it request me to I get the following error message:
Cannot complete iTunes Store request. A required iTunes component is not installed (-42404)
Please help.

Is this music purchased back in DRM days? I don't actually have any iTunes music so I can't test with my iTunes 7.5, but I know that without iTunes 10 you cannot even connect to the store anymore. I wouldn't think that would require an active connection to the store all the time, otherwise how could you play music on a computer in the middle of nowhere? Did you do something to trigger iTunes suddenly wanting to connect and check on machine authorization?

HT4859 I have the error message "Not enough storage. Cannot backup, not enough backup space in ICloud . . . ", but now the "close" and "settings" buttons don't respond and I cant get the IPad to open so I can go change settings. What do I do?

I have the error message "Not enough storage. Cannot backup, not enough backup space in ICloud . . . ", but now the "close" and "settings" buttons don't respond and I cant get the IPad to open so I can go change settings. What do I do?

For a "hard" restart of your iPad just press the home and power button at the same time and hold it for at least 10-15 sec. until it restarts.

I had a mac pro system..from last 2 days the keyboard is not working properly..if i typed a key but it displayed 2 or 3 keys..what is the problem? is keyboard gone..?

i had a mac pro system..from last 2 days the keyboard is not working properly..if i typed a key but it displayed 2 or 3 keys..what is the problem? is keyboard gone..?

Hey ynareshbabu,
Thanks for the question. I understand you are having issues with your keyboard. The following article provides some great troubleshooting steps:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
You may want to refer to the "Some keys don't work as expected" section.
Thanks,
Matt M.

My iphone5c is still under the 1 year warranty, the top button constantly sticks and does not work properly will Apple still replace my phone even though there is a few chips and scratches on the back?

My iphone5c is still under the 1 year warranty, the top button constantly sticks and does not work properly will Apple still replace my phone even though there is a few chips and scratches on the back?

As Peter says above, only an Apple Store genius can advise you.
But to further clarify, you seem to postulate that if Apple helps you, the cure would be a replacement. That is not necessarily true. Let them look at it and advise you what the remedy is. They may offer you nothing (saying it's your fault), or they may offer you a solution (keeping your current iPhone), or possibly a replacement.

Web Page Compatability...Photos don't fully load

Greetings from The Great Smoky Mts.
We're grasping at straws now....not sure if this is the spot to solve our problem but any help will be appreciated.
OK, after 5 years on WebTV, we decided to go to a computer....
We chose iMac G5 so it wouldn't be outdated by the time we learned to use it.....
We had no hardrive with WebTV and therefore used a site which was created to help Webbies create web pages....they back up all the files every week....
In our file manager there, we store all the photos that link to the website we created.
Since getting our Mac, we have been unable to view fully loaded images which have more than 29kb's.....
The administrator at wtv-zone.com was patient but in the end suggested we had an ISP problem....we posted in the iMac Discussion and several people went to view our site and said the pages of photos loaded fully.
OK, we figured it wasn't an Apple problem.
So, we changed from NetZero to ArcZip as an ISP.....no difference.
We downloaded Foxfire...no success....
At this point, we are totally baffled/Help is needed....Please
We thought about downloading IE to see if that would help but before we make that decision, we need some input from someone who understands our problem....Could it be something with our computer in particular?
Could it be the way The Zone is presenting it's pages to the ISP?
Here's a link to our site: http://www wtv-zone.com/wendrick/signs.html
We also have problems with all the other sites hosted at wtv-zone but no problems anywhere else.....With our dial-up connection, sometimes images with high kb's take a little while to load but only at The Zone do they fail to load fully.
Anyone know anything about what our problem is and more importantly....a solution?
Should we download IE?....We still have our WebTV and it's on the same phone line as our Mac and it still fully loads the photos....
Oh, here's another interesting tidbit...when we go to our file manager and view a photo, it comes up immediately (like it's already loaded).... we can refresh the page and more of it will show but if it's 30kb's or above it never fully loads....
This is getting frustrating....
Any help will be appreciated.
Thanks in advance, Regards, Wendrick

We finally found the right? combination to work around our problem.....By using Firefox as a browser, we went to the photos that were over 29kb's and even though they refused to fully load...when we reloaded the page, they finished loading....still not perfect but at least we were able to drag them to our desktop and insert them in an album....We then switched back to Safari using the same ISP and couldn't get them to load...So, it appears to be a problem with our Safari....Obviously, this is the wrong Discussion to get help with that.

Hi, i woke up nd my device will not turn on . ive tried the home and unlock button, my phones on a charger also but the battery wont pop up. just a black screen. What do i do ?

hi, i woke up nd my device will not turn on . ive tried the home and unlock button, my phones on a charger also but the battery wont pop up. just a black screen. What do i do ?

Leave it alone for an hour and try the reset procedure again. Make sure you're using a genuine Apple charger & cable in a known good wall outlet. You can also try another cable if necessary, and make sure the charging area is clean and free of fluff & debris.

Many web sites do not function properly, more so than in the past. Some now show only text links underlined instead of graphics. Firefox is becoming tiresome to use.nste

1. at https://www.usaa.com/, firefox can't sort properly.

Not a site I normally use, but I can open https://www.usaa.com and do not notice any obvious problems.
Ensure that you have javascript enabled in Firefox, and also that no security software or add blocker etc software is interfering. Try Firefox in safe mode, and consider clearing cookies for that site and the firefox browser cache.
* see [[how to clear the cache]]
* and [[safe mode]] <br/> do not make changes in the first options window <br/> just click on continue

After uploading to FTP, my site does not view properly

after i have uploaded to FTP i checked my website www.johnandsarahswedding.com and it doesn't view properly. only text and no images etc and no alignment, like the styles weren't exported etc.

Did you use Muse's FTP upload feature or a 3rd party FTP upload client?
Usually if you upload your site and it appears scrambled it's caused by one of these things:
1) Not all files were uploaded. If you use Muse's FTP upload feature, it should automatically upload all the files that have changed. If you're uploading using another FTP client, be sure to upload all the html,css,and js files that have been modified by Muse on export. A common mistake is uploading the changed HTML files, but not the changed CSS files that go with them.
2) If you've verified that you uploaded all the changed files, try clearing your browser cache and reloading the page.

Since installing Lion, I have not been able to utilize Time Machine (does not recognize the back-up drive); my wireless mouse does not function properly; I have experienced unreasonable delays in the system. Is there a fix or upgrade coming?

Is there a fix or upgrade to deal with the many problems I am experiencing since I installed Lion? I can no longer utilize Time Machine (Does not see the back-up drive); my wireless mouse does not work properly; my iMac has slowed down considerably. I am reminded of having a PC machine again. Bummer!

Either downgrade to Snow Leopard or try reinstalling Lion.
Reinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
Downgrade Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner 3.4.1.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

A very important site, does not function properly anymore, how can i go back to an earlier version of firefox

Before i downloaded your firefox 8.0.1, I used firefox to 'save as' the ''Unrealized gain/loss page'' from a brokerage account, - for my ongoing historical financial records file (safari doesn't work for this site).
On the Unrealized gain/loss page, there is a '+' symbol (in front of each stock owned) that one needs to 'clic' on (turns to a -) to see the various dates (and financial data) when you purchased different lots of the same stock. (say, ''IBM''; purchased IBM shares on 21-10-'11, 100 shares, @ $147, current price @ $180, gain of $33/share, total gain $3,300 / 10-14-'11 purchased 200 IBM shares, @ $191, current price @ $180, loss of $11/share, total loss $2200 / - and so on for however many individual 'lots' one has of that particular stock. ). This information is very important to me, and now i can not 'save' it.
- So I want to know how I 'fix' this - or - how I can go back to the earlier version, that did work.

To downgrade to Firefox 3.6 first uninstall Firefox 4, but do not select the option to "Remove my Firefox personal data". If you select that option it will delete your bookmarks, passwords and other user data.
You can then install the latest version of Firefox 3.6 available from http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your current bookmarks, passwords etc.
To avoid possible problems with downgrading, I recommend going to your profile folder and deleting the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Deleting these files will force Firefox to rebuild the list of installed extensions, checking their compatibility, and reset toolbar customizations.
For details of how to find your profile folder see https://support.mozilla.com/kb/Profiles

Using XP Professional SP 3 with latestest version of Firefox, the US Airways web site will not work properly. I can still make it work with MS IE

I am using XP Professional SP 3 with newest version of Firefox, the US Airways web site does not work. I can make the site work with MS Internet Exp. What do I need to change to make Firefox work?

Can you clarify in which way the site isn't working?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Firefox tells me an offical Air Force web site is NOT safe. I have confirmed the correct link - but FF still said not to use. ??

I am trying to connect with the official Air Force link..gum-crm.csd.disa.mil
FF indicates that I would be in trouble if I continued to attempt to connect. I ask the AF for confirmation of the site and they confirmed what I have is GOOD.
Thanks

I expect it has more to do with the military's encryption programming or security certificate. When you get the page that tells you it's unsecured try clicking on 'I understand the risks'. Under that is a button that says 'Add Exception' click on that. When the next dialog comes up it should have the URL in a box marked 'Location'. Next to that please click on 'Get Certificate'. Hopefully the Air Force has one you can retrieve in this manner. Make sure to check the box at the bottom that says 'Permanently store this exception' before you click on Confirm Security Exception. Best of luck!

Intermittently, when I try to enter the internet through Safari, it freezes up and won't fully load in the internet. If I turn the iMac off and start it again, it seems fine. I have had my internet provider check everything from their end.

Intermittently, when I try to enter the internet through Safari on my Imac, it freezes up so that the loading line only goes 1/3 way across and then stops. If I shut down the computer and then restart, it usually loads fine. I have had my internet provider check eveything form their end and it is fine. I suspect that I have a software conflict. My provider and others have said that I should use FireFox because Safari is not that stable. I am running OSX Maverick on my system. This was a recent download. Is anyone else having this problem and have you any ideas how I can correct it.

If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary on principle, not because of anything suggested in this comment. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help to identify which such modifications you've installed, as well as some other aspects of the state of the system that may be pertinent.
Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. Here's a brief summary: You copy a line of text from this web page into a window in another application. You wait about a minute. Then you paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, paste again. That's all there is to it. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken while booted in “normal” mode. If the system is now running in safe mode and is bootable in normal mode, reboot as usual. If it only boots in safe mode, proceed anyway.
Below are instructions to run a UNIX shell script. It does nothing but produce human-readable output. However, you need to be cautious about running any program at the behest of a stranger on a public message board. If you question the safety of the procedure suggested here — which you should — search this site for other discussions in which it’s been followed without any report of ill effects. If you can't satisfy yourself that these instructions are safe, don't follow them.
The script will line-wrap or scroll in your browser, but it's really a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it.
If you have more than one user, and the affected user is not an administrator, then please run the script twice: once while logged in as the affected user, and once as an administrator. The results may be different. The administrator is the user that is created automatically on a new computer when you start it for the first time. If you can't log in as an administrator, just run the script as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Triple-click anywhere in the line of text below on this page to select it:
clear; PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && o=$(sed 's/^/ /' <<< "$o") && printf '\n%s:\n\n%s\n' "$1" "$o"; }; PC () { o=$(egrep -v '^[[:blank:]]*($|#)' "$2"); PR "$1"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; PN () { [[ $o -eq 0 ]] || printf "\n%s: %s\n" "$1" $o; }; a=$(id | grep -w '80(admin)'); [[ "$a" ]] && sudo true && r=1 || r=; { [[ "$a" ]] || echo $'No admin access\n'; [[ "$a" && ! "$r" ]] && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=$(system_profiler SPDiagnosticsDataType | sed '5,6!d'); fgrep -q P <<< "$o" && o=; PR "POST"; o=$(($(vm_stat | awk '/Pageo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); PN "Pageouts (MiB)"; s=( $(sar -u 1 10 | sed '$!d') ); [[ ${s[4]} -lt 90 ]] && o=$( printf 'User %s%%\t\tSystem %s%%' ${s[1]} ${s[3]} ) || o=; PR "Total CPU usage"; [[ "$o" ]] && o=$(ps acrx -o comm,ruid,%cpu | sed '2!d'); PR "Max %CPU by process (name, UID, %)"; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; PC "cron configuration" /e*/cron*; o=$(crontab -l | grep [^[:blank:]]); PR "User cron tasks"; PC "Global launchd configuration" /e*/lau*; PC "Per-user launchd configuration" ~/.lau*; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l); PN "Restricted user files"; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist") || ID=; ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s\n\t(%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; o=$(system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l); PN "Font problems"; for d in {,/}L*/{La,Priv,Sta}*; do o=$(ls -A "$d"); PR "$d"; done; [ "$r" ] && { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l | grep [^[:blank:]]); PR "Root cron tasks"; }; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail -n25 | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; exit
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately, leaving the Terminal window empty. If that doesn't happen, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter your password, the script will run anyway, but it will produce less information. In most cases, the difference is not important.
The script may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "[Process completed]" to appear in the Terminal window.
You can then quit Terminal. The output of the script will have been copied to the Clipboard automatically. All you have to do is paste into a reply to this message by pressing command-V again.
Please note:
☞ This procedure is all copy-and-paste — type only your login password when prompted. When typing it, you won't see what you're typing. Make sure caps lock is off.
☞ Remember to post the output. It's already in the Clipboard when you see "[Process completed]" in the Terminal window.
☞ If any personal information, such as your name or email address, appears in the output, anonymize it before posting. Usually that won't be necessary.

My iphone 3gs is not working properly, when switched on it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and more often than not just resets itself.

My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?

Morning JordenR,
Thanks for using Apple Support Communities.
You can resolve many restore issues using the troubleshooting steps documented here.
For more information on this, take a look at this article:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
Best of luck,
Mario

Certain sites do not load properly. I have to click the Stop loading page button, the click reload page to fully load the site.

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