Certain web sites no longer work on Firefox

There are several issues with Firefox that have cropped up in the last 2 weeks. Firefox freezes up. I get different error messages about Adobe Flash. Something to do about writing to memory. When I download a program I'm told the program has downloaded but when I try to install it it won't run. I use 2 interactive web sites that have stopped working with Firefox. One is a payroll service that freezes after I enter my security pin. The other is a CAM software site that I can no longer upload files to. The two sites are paychex.com and dptechnology.com. I've tried all the above issues in Internet explorer with out a problem.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!

Similar Messages

I was using Internet Explorer but now have disabled it in preference to Firefox. But my Press Reader program by Newspaper Direct will not access the internet and display the paper. Their web site says it works with Firefox

Under connection options in Press Reader I have three options. Use IE proxy settings; don't use proxy; Use custom proxy settings. I have tried all three and still cannot get a direct internet connection with Press Reader. The Press Reader site says it works with Firefox 2 and above. I am using Firefox 5.0. I can still go to my newspaper site and read the paper but I just can do it via Press Reader and therefore I can not download it for later reading.

I notice that the home page redirects to a secure (HTTPS) address. I wonder whether there is a setting blocking this? What if you go directly to a secure page -- will it load?
https://www.itvsn.com.au/include/sweb.dll/product?product=155602&category=92010&site_id=ITVSN
Your add-ons list shows AVG, ZoneAlarm, and McAfee products. Could one of them be blocking this site? See whether you can add exceptions or just disable them temporarily and test whether that helps.

Whiskey Media Sites no longer work in Firefox 4beta

When attempting to browse Whiskey Media sites in Firefox 4, the search box on the site (which used to automatically generates a list of search results when typing into the search box) no longer works. The sites worked in versions of Firefox prior to the beta, and works in other web browsers. Any help that can be provided would be appreciated.
== URL of affected sites ==
http://giantbomb.com

Which version of Firefox do you use?
You have a weird user agent:
* Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.0.0; hi, Mom) Gecko/20020604
Try to reset the preferences.
* http://kb.mozillazine.org/Resetting_preferences
* http://kb.mozillazine.org/Preferences_not_saved

My finger print scanner for logging on to web pages no longer works in firefox 4

My laptop has a finger print scanner that manages passwords. You scan your finger to log on to various pages or accounts instead of typing in the log in information. It worked flawlessly in the older version of Firefox, but since upgrading to Firefox 4 it no longer works. I checked and it still works with Windows.

Is the a Digital Persona fingerprint scanner, also used in teh HP SimplePass Identity Manager? If do the company that make the bioscanner have abandoned it. For more details see https://support.mozilla.com/en-US/questions/799388

After installing the latest update for Norton 360 (6.2.0.9 the Norton safe web toolbar no longer work in Firefox version 11.0

I have Window XP Pack 3
I had Norton 360 version 5
I upgraded Norton at their suggestion to Norton 360 Version 6.2.0.9
Before the Norton safe web toolbar was working fine
After the update it does not show / work and the Norton Vulnerability Protection 10.1.1.8 - 3 under Firefox Add-on Extension is no longer compatible

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Safe-Web-Lite-Toolbar-and-Firefox-12/td-p/711637
''Safe-web lite will not support FF 12, The reason is, we have released Norton Identity safe(free ware) product which has many additional features like Identity Safe, Web Protection & Share Via including safeweb features. This will support FF12
Please see more information about Norton Identity Safe from this thread:
http://community.norton.com/t5/Norton-Internet-Security-Norton/Welcome-to-the-Norton-Identity-Safe-General-Availability/m-p/703395/highlight/true#M201721
If you have any questions, please post them at the separate forum for Norton Identity safe http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe''
http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-12-Support-for-Norton-Toolbar/td-p/706329

"Bill Pay" feature on bank web site no longer works

My bank has a "bill pay" feature. I can log into the secure bank site pages without a problem, and get account information, transfer funds, etc. When I try to do the bill pay page, it simply does not load and reverts back to the previous page.
Things work as usual in Safari.
I think this began after I did the most recent update this morning (2/19). Nothing crashed; no error messages. I'm not aware of having changed any preference items.
I restarted the computer and Firefox. I am protected by a virus program.

You can try to return to the previous version of Firefox 11 for Mac:
 http://www.mozilla.org/products/download.html?product=firefox-11.0&os=osx&lang=en-US
Let me know how that works for you.
I also predicted that customer support from banks would be less than helpful. See my reply at the very bottom of this post. They could at the very least note the issue and forward that to their IT department or webmaster of the site.
Banks don't like browsers that constantly change their code. They don't like testing if new releases of these browsers (Firefox & Google Chrome) are compatible with their site. Maybe they're cheap or too lazy to try. The majority of them only test compatibility with IE. But in the effort of fairness, Chrome & Firefox change their code too frequently to be sure they are compatible with most sites. But Safari does not, so they have no excuse there and at the very least your bill pay should work with that.
I found this "Contact Us" page:
 http://www.premiermembers.org/home/cont
But the only choice that fits is "Other". And who knows if they'll read that.
Also for your T-mobile issue I have hunch about that. Could you start a new thread for that issue? It makes for a cleaner discussion and stops us from sending the owner of this thread email alerts.
Link to create new thread:
https://support.mozilla.org/en-US/questions/new
'''My original reply to this banking issue I forgot to post months ago:'''
 Thanks for the link. Yeah, I too have used Firefox for years over on Chase's website and fortunately I haven't hit any errors.
The other problem I remember is that Firefox developers can't diagnose bank website problems unless they have an account with the bank. Since they can't just register a free account for testing like at a forum or Ebay. So that really sucks. They have to wait for the bank to conduct their own testing (and that's assuming the bank even cares enough to do it) or hope one of the Firefox nerds that know how to do bug regression hunting comes along and also happens to have a bank account at that site.

Slideshow on home page in my new web site will not work in Firefox on my machine but works in Safari and on external machines.

The slideshow starts automatically on wife's machine and mine with Safari but not Firefox (don't know about other machines with Firefox)
Concerned that clients with Firefox may not be able to see slideshow on my home page.

Make sure that you do not block JavaScript
Reload web page(s) and bypass the cache to make sure to get the latest versions of all files.
*Press and hold Shift and left-click the Reload button.
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Cmd + Shift + R" (MAC)
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

Download Pull-Down Menu in Web App Olive ActivePaper Daily 4.0 No Longer "Works" in Firefox 10

I have a paid subscription to the online edition (aka "e-edition") of the Raleigh News & Observer, http://www.newsobserver.com/. In Firefox 10, I am no longer able to download the pdf of the paper; the download pull-down menu in web app "Olive ActivePaper Daily 4.0" no longer "works" in Firefox 10 on Win XP or Win 7. This was not a problem in Firefox 9 and earlier. The pull-down menu continues to "work" in IE8. A valid username & password is required to do the download. The ''only ''change made to my Windows XP system was the upgrade from Firefox 9 to Firefox 10.

The thread "Keynote Cancelled Shutdown: how do I troubleshoot?" has recently posted a possible solution but is there an explanation or a fix planned?

Firefox 4 beta on my and another system ended up not being able to load certain web sites ie igoogle so went back to 3.6 has anyone else had the same problem

firefox 4 beta ended up on certain web sites grinding to a halt then stopped responding igoogle is a prime example firefox 3.6 is fine with the web site it was not doing it till the 12th beta version and its happened on two systems so im not alone its resulted in me removing firefox 4 and i will wait until its officially released

Although FF4 is so nice I'm almost ready to ditch iGoogle!
Please fix what appears to be an RSS/iGoogle issue with FF4...
Gmail is fine, but titles dont show in most RSS feed gadgets and no stories, strangely, apart from this one:
http://www.google.com.au/ig/directory?hl=en&url=www.google.com/ig/modules/builtin_news_technology.xml
Which if you enter the last part of the url reports that
"<Content type="html">
This is a builtin module, so the UserPrefs and Content are ignored."
Any ideas?

Using XP Professional SP 3 with latestest version of Firefox, the US Airways web site will not work properly. I can still make it work with MS IE

I am using XP Professional SP 3 with newest version of Firefox, the US Airways web site does not work. I can make the site work with MS Internet Exp. What do I need to change to make Firefox work?

Can you clarify in which way the site isn't working?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Safari "can't connect to the server" message for certain web sites

I recently decided to upgrade my mid-2007 macbook with another GB of memory and then installed snow leopard so that I could run google chrome. While this made my computer run much faster, I am no longer able to connect to certain sites I visit frequently, such as facebook and craigslist. This started when I began using chrome, right after I installed snow leopard, so I attempted to use safari instead, but it will not let me visit these two sites either. Then I tried running firefox and flock, which still won't let me visit the sites.
While the problem began with chrome, I couldn't find any google support articles to solve it. I have explored other threads with similar problems in this forum, but each of them seem to have been able to visit the sites in another browser. I went into each browser and deleted cookies, history, and everything, then uninstalled all browsers and reinstalled safari from the mac os x disc, and I am still unable to visit the sites. I don't have a clue what might be blocking these sites in all browsers.

I apologize for the delay. I took my macbook to the genius bar, and they fixed the issue by deleting some files from the old OS (though I unfortunately don't know how they did this as a manager in the back room took care of it). I still couldn't visit sites using Java as they said Java had somehow installed incorrectly and I would need to reinstall the OS once again to fix this. I continued to use my machine without trying to fix the Java issue for a few weeks. However, without reinstalling the OS, the exact problem has started again. Yesterday I reinstalled OSX 10.6.3 in order to fix the Java issue, hoping it would fix everything, but Java still isn't working, and I still can't visit certain web sites.
I have added those two DNS servers, but that did not solve the issue.
Any advice on how to 1) fix Java and 2) delete the old OS files? I have run all software updates with no luck.

Certain web sites won't load on any browser on Macbook Pro

Starting yesterday certain web sites won't load on any browser (Safari or Chrome). These include sites like the New England Journal of Medicine, Washington Post, and English Bulldog News. I get an error message in Safari that the server took too long to respond and in Chrome I get a connection timeout error message. I updated Adobe Flash with a clean install as I was unable to update using the standard method due to connection timeout. That restored my access to YouTube video but today it takes ~2 minutes to load a YT video. Web sites are loading fine on my phone and household PCs.
Not sure if it is notable that my internet loading capacity has been very slow for some time. I worked with the internet company to increase the network speed but my computer has not seen benefit. No problems on the PCs in our house but my Macbook very frequently gets partially "kicked-off" the network as indicated by yellow lights seen next to the "internet" and "server" items in my Network Diagnostics utility.
I looked at old threads and ran EtreCheck (see results copied below) as was recommended to another user several months ago, but would appreciate any thoughts about where to go from here. Could it be malware? Or just a classic case of operator error? Here are the EtreCheck "red" items extracted from the full report below:
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
Internet Plug-ins: ℹ️
Flash Player: Version: 16.0.0.235 - SDK 10.6 Cannot contact Adobe
FULL RESULTS:
EtreCheck version: 2.1.4 (107)
Report generated December 17, 2014 12:02:37 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
8 GB RAM
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63b) - Uptime: 12:26:55
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (261.25 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ℹ️
Apple, Inc. MacBook Pro
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Details]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Music Manager UNKNOWNHidden (missing value)
Speech Startup Application (/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn ition.framework/Versions/A/Speech Startup.app)
Dropbox Application (/Applications/Dropbox.app)
Music Manager ApplicationHidden (/Users/[redacted]/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpe rs/MusicManagerHelper.app)
Spotify Application (/Applications/Spotify.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.1
Flash Player: Version: 16.0.0.235 - SDK 10.6 Cannot contact Adobe
AdobePDFViewer: Version: 10.1.4 [Support]
SharePointBrowserPlugin: Version: 14.3.2 - SDK 10.6 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 09 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Flip4Mac WMV [Support]
Java [Support]
MusicManager [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
 18% Google Chrome
 8% WindowServer
 2% SpeechRecognitionServer
 2% coreaudiod
 2% hidd
Top Processes by Memory: ℹ️
232 MB Google Chrome
189 MB System Preferences
129 MB Spotify
86 MB Spotify Helper
77 MB WindowServer
Virtual Memory Information: ℹ️
952 MB Free RAM
4.99 GB Active RAM
1.52 GB Inactive RAM
1.13 GB Wired RAM
1.02 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 16, 2014, 11:36:19 PM Self test - passed

Update: I ran Console upon trying to load a web site that won't load. Here are the messages from that action with any identical messages deleted:
12/17/14 1:45:51.013 PM [0x0-0x1b01b].com.google.Chrome: [201:2311:1217/134551:ERROR:location_bar_view_mac.mm(602)] Not implemented reached in virtual void LocationBarViewMac::EndOriginChipAnimations(bool)
12/17/14 1:45:51.000 PM kernel: Google Chrome He (map: 0xffffff8014ab4138) triggered DYLD shared region unnest for map: 0xffffff8014ab4138, region 0x7fff8a200000->0x7fff8a400000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
12/17/14 1:46:16.515 PM [0x0-0x1b01b].com.google.Chrome: [604,1956432224:13:46:16.514831] Native Client module will be loaded at base address 0x00006a1600000000
12/17/14 1:46:16.000 PM kernel: Data/Stack execution not permitted: Google Chrome He[pid 604] at virtual address 0x107509000, protections were read-write
I forgot to note I have also done the obvious things like computer restart, shut down, and modem reset.

I'm unable to print pdf files from certain web sites. I have just changed to Mavericks

i'm unable to print pdf file from certain web site. I just changed over to Mavericks.

You will need to access that PDF on your computer first, before you can print it — unless that PDF is corrupted, which occasionally happens. Your printer needs to be configured and working.
Default PDF web-browser plug-in in Safari, latest (Firefox/Chrome) also built-in.
Click on the remote PDF link to open in browser
On Mavericks, you will need to click through security challenges for the PDF
File menu > Print
Right-click on remote PDF file and then choose Download Linked File As...Open that file in /Applications/Preview.appFile > print
Adobe Reader 11.0.04 PDF plug-in
Same security challenges on Mavericks as first bullet
With PDF imaged in browser, either select print icon from the plug-in toolbar, or mouse over the bottom one inch of displayed document and you will see a printer icon in the popup toolbar. Use that.

Some web sites no longer contain a " cart" when attempting to order thier product.

Some web sites no longer contain a "Cart" when attempting to order their product. The companies claim that there is nothing wrong on their end.

'''Try the Firefox SafeMode''' to see how it works there. 
''A troubleshooting mode, which disables most Add-ons.'' 
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2 Troubleshoot Firefox issues using Firefox SafeMode]
When in Safe Mode... 
* The status of plug-ins is not affected.
* Custom preferences are not affected.
* All extensions are disabled.
* The default theme is used, without a persona.
* userChrome.css and userContent.css are ignored.
* The default toolbar layout is used.
* The JIT Javascript compiler is disabled.
* Hardware acceleration is disabled.
* You can open the Firefox 15.0+ SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.''
'''''If it is good in the Firefox SafeMode''''', your problem is probably caused by an extension, and you need to figure out which one. 
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes 
Or it might be caused by Hardware Acceleration.
''When you figure out what is causing that, please let us know. It might help other user's who have that problem.''

Can't reach certain web sites in main account

Over the past few days I have been unable to reach certain web sites such as boston.com and delicious.com on my Macbook Pro using either Firefox 3.0.3 or Safari. Most web sites work fine, however. With the troubled sites, the browser says it's waiting to hear from the sites and then returns an error message that says "The connection to the server was reset while the page was loading."
However, I don't have this problem with any of the Windows machines in my house. I created a new "test" account on my macbook pro and sure enough I can connect to those sites quite quickly and with no problems using the new account.
I have checked with the dns changer removal tool and I do not have any problems.
Nothing looks new or weird in my login items.
Suggestions?

While logged into the newly created admin account, "test", backup the bad account's folder, delete the bad account, selecting the save data option, recreate the bad account using the same username/password combo, log out and back into the recreated original account. If the problem's solved, open the saved data dmg file in /Users/Deleted Users/, open the /Library/Preferences/ folder from the saved data, open the current /Users/restored account/Library/Preferences/ folder, and slowly copy plist files from the saved data folder to the current one that don't exist in it. Log out and back in to ensure there's no conflict and things still work correctly. Resolving conflicts or identifying corrupt plist files is a laborious process. Good luck.
See http://discussions.apple.com/thread.jspa?messageID=4703015 for more details on this process.

Certain web sites no longer work on Firefox

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