Certificat​es set at $20 but received an auto certificat​e for $5

I have my rewards points set up where it's suppsoed to issue me my certifcate for $20 after I get 1000 points but it automatically used my points to redeem a $5 certificate when I do no want the $5 certificate because I am saving my points for the $20 certificate for a future purchase. I've had my preferences set to the $20 for quite sometime now, over a month so there's no reason why it should have done this. How do I cancel the coupon and get my 250 points back on to my account?

Good morning Ecential, and welcome to the forum,
I used the email address you registered with the forum to review your My Best Buy account, and I do see that your certificate preference is currently set at $20.  Based on your preference, a certificate should not be automatically issued until you at least have 1000 points.  I would like to go over your account with you in greater detail, so I will be sending you a private message.  To check your private messages, are going to want to login into the forum and click on the envelope icon at the top of the page.
Thank you for posting!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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