Certificate Problem--can't install

I am trying to install Creative Cloud trial version on my Mac. I get this message:  The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author.
There is no error number

Kulerkween can you please post a screenshot of the error message?  Also what operating system are you using?

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    Message was edited by: dlzier

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