Certificate widget doesn't pause

As I'm not a fan of the certificate widget in Captivate 5 (more info than I want, not terribly pretty), I've been using the as3 certificate widget from Captivate 4 on my quizzes. This method has worked perfectly for me for several months, and I've used this particular widget on 50 or 60 quizzes. Suddenly this week I'm trying to finish up 2 new quizzes, and the published project displays the certificate but won't pause the slide to allow the user to print (the print button doesn't work at all, even if I select it before the slide ends). I even re-published a quiz I know functioned correctly before and get the same problem. I'm confused why the certificate was working properly even 2 weeks ago but won't work now. I've tried everything I can think of -- any ideas?
Thanks!

In situations like this you always have to ask the question: What changed?
If the content did not change, something in the delivery environment must have.  Are you in a corporate environment where security patches or updates are routinely rolled out?  Did you update your Flash Player, or browser?

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