CF9 Upgrade Serial won't accept CF7 Serial - Adobe WORST support ever

After over 5 hours of being passed on from one division to another at Adobe phone support, I am amazed at the lack of understanding most of the techs on the phone have had and the inability of a single one of them to get me the support person who can solve this...
We have CF9 Server running in trial mode. We have purchased the CF9 Upgrade. We had CF7 for years. When we take the two serials (new CF9 and old CF7) and try to apply them in the CF Admin, we get:
"This combination of license keys does not constitute a valid upgrade."
One of the many techs I have spoken with in the past 5 hours said it was because our CF7 serial was an older one... he didn't know who to contact though and passed me onto someone else who knew even less.
Note, when I asked who I can contact to put a complaint in, I was told there is no electronic way to put a complaint in... only via regular letter. Wow.... guess they really don't want to hear from anyone that unhappy with their services? Isn't the idea of Acrobat PDF to go paperless?!?
Is there no one at Adobe who can solve this most basic issue?!?!?!
ADOBE, HELP?!?!?!?!

Took over 7 hours on the phone today but after being passed back and forth beetween 10 to 12 (lost count near the end...) adobe tech support people, I finally was given a different number to call for Tier 2 tech support. Instead of the usual 40 minute plus hold time, I got someone on the phone right away and he stuck with it for 30 minutes till it was solved. He was much more technically proficient and was able to think through the issue instead of using canned scripts.
For reference, even though the message was about the license keys not being valid for upgrade, the actual issue was a file permission issue on the license.properties file. I was logged in as an account that is part of the administrators group and it was the same account I did the original installation with, but had to modify the permissions on that one file to give the user account direct permissions. The error message was just misleading...
So to adjust, level 1 support at Adobe is definitely worst I have ever encountered. Tier 2 support actually did a great job.

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I assume you are entering the characters correctly with all letters in uppercase and all dashes included. If so, I’d call Apple.
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I bought a downloadable upgrade to CS4 Design Premium a couple of weeks ago, installed OK, accepted the new serial number but when it asked for my CS3 serial number it won’t accept it. I have contacted Adobe Support and they told me that I needed to reinstall as they thought that it was doing this because I hadn’t chosen International English as the language and my original CS3 was set to International English. I did this but it still won’t accept my old serial number and I am having to use the programmes as a trial version. I have contacted Adobe again but it has been a week now and no response – has anyone else had this problem? I am getting concerned about what will happen when the trial runs out!
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Message was edited by Jochem van Dieten: removed attached image with serial number

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Won't accept my serial number

I have just bought Fireworks CS3 upgrade – and
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Was your version of Fireworks 8 a standalone version or part
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I had the same issue in that I bought the Mac version of
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upgrade thinking it'd upgrade my version of Fireworks MX 2004
which was part
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I got in touch with Adobe support who asked me if I'd read
the eligible
versions upgrade info on the web site. Of course I had and it
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To cut to the chase I wasn't eligible for an upgrade and I
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Gaz
On 10/5/07 7:40 am, in article
f1ueoc$9o3$[email protected], "jhkdk"
<[email protected]> wrote:
> I have just bought Fireworks CS3 upgrade ? and
downloaded it. But when I try
> to install it, it won't accept my Fireworks 8 serial
number. Why can that be?

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Call your country's Apple tech support and ask to be transferred over to Customer Relations.

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The options depend on your type of query, something which seems designed to frustrate. Adobe support do not answer "how to" (though they should help with troubleshooting, sure). Adobe must know that most people just click wildly rather than spending hours agonising over exactly the right description, and even if they did, the categories are poor.
Go for a more accurate description: Downloading installing, setting up; serial numbers and redemption codes ; still need help
This link might work Contact Customer Care

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CF9 Upgrade Serial won't accept CF7 Serial - Adobe WORST support ever

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